Companies List

Tony D.

Noblesville, IN

2023-08-10

We recently purchased a refrigerator and dishwasher from Home Depot. Home Depot uses DFL/Daryl Flood to deliver and install their appliances. I doubt that the installation crew we had received any appliance moving/installation training. Refrigerator: 1) Refrigerator damaged. Side, back, and front. See pictures. Installer comment. Don't worry, you will never see it. 2) The installers didn't use a dolly to move the refrigerator through the house. Again, my wife question the installers and they said, don't worry it has wheels. Dishwasher: 1) Serious electrical safety concern: Question from installer to my wife, is the power off? Wife's response, let me check. Installer said, don't worry about it. Wife, do you have a voltage tester. Installer, no, I left it at home. Installer, don't worry, I'm an electrician. 2) The dishwasher came with a junction box to connect the Romex. The junction box was to be mounted to the back wall and it wasn't. This wouldn't allow the dishwasher to be fully inserted into the opening. They started to drill into the front of the cabinet face to attach the mounting bracket. Romex clamp was installed backwards. At that point my wife told the installer to stop and leave. In the process they damaged the cabinet finish. 3) They didn't pull the water supply and drain lines from behind the dishwasher to the adjacent cabinet. I reported this to Home Depot on July 28th and received a call from DFL on August 5th that I missed. I have called back and left messages on August 7, 9 and 10 with no response. I called Home Depot on August 10 to ask for help. They tried to contact DFL with no luck. They have escalated within Home Depot. Home Depot has been good to work with so far. I have dozens of photos and will share a few. Read More

Tony D.

Noblesville, IN

2023-08-10

We recently purchased a refrigerator and dishwasher from Home Depot. Home Depot uses DFL/Daryl Flood to deliver and install their appliances. I doubt that the installation crew we had received any appliance moving/installation training. Refrigerator: 1) Refrigerator damaged. Side, back, and front. See pictures. Installer comment. Don't worry, you will never see it. 2) The installers didn't use a dolly to move the refrigerator through the house. Again, my wife question the installers and they said, don't worry it has wheels. Dishwasher: 1) Serious electrical safety concern: Question from installer to my wife, is the power off? Wife's response, let me check. Installer said, don't worry about it. Wife, do you have a voltage tester. Installer, no, I left it at home. Installer, don't worry, I'm an electrician. 2) The dishwasher came with a junction box to connect the Romex. The junction box was to be mounted to the back wall and it wasn't. This wouldn't allow the dishwasher to be fully inserted into the opening. They started to drill into the front of the cabinet face to attach the mounting bracket. Romex clamp was installed backwards. At that point my wife told the installer to stop and leave. In the process they damaged the cabinet finish. 3) They didn't pull the water supply and drain lines from behind the dishwasher to the adjacent cabinet. I reported this to Home Depot on July 28th and received a call from DFL on August 5th that I missed. I have called back and left messages on August 7, 9 and 10 with no response. I called Home Depot on August 10 to ask for help. They tried to contact DFL with no luck. They have escalated within Home Depot. Home Depot has been good to work with so far. I have dozens of photos and will share a few. Read More

Tony D.

Noblesville, IN

2023-08-10

We recently purchased a refrigerator and dishwasher from Home Depot. Home Depot uses DFL/Daryl Flood to deliver and install their appliances. I doubt that the installation crew we had received any appliance moving/installation training. Refrigerator: 1) Refrigerator damaged. Side, back, and front. See pictures. Installer comment. Don't worry, you will never see it. 2) The installers didn't use a dolly to move the refrigerator through the house. Again, my wife question the installers and they said, don't worry it has wheels. Dishwasher: 1) Serious electrical safety concern: Question from installer to my wife, is the power off? Wife's response, let me check. Installer said, don't worry about it. Wife, do you have a voltage tester. Installer, no, I left it at home. Installer, don't worry, I'm an electrician. 2) The dishwasher came with a junction box to connect the Romex. The junction box was to be mounted to the back wall and it wasn't. This wouldn't allow the dishwasher to be fully inserted into the opening. They started to drill into the front of the cabinet face to attach the mounting bracket. Romex clamp was installed backwards. At that point my wife told the installer to stop and leave. In the process they damaged the cabinet finish. 3) They didn't pull the water supply and drain lines from behind the dishwasher to the adjacent cabinet. I reported this to Home Depot on July 28th and received a call from DFL on August 5th that I missed. I have called back and left messages on August 7, 9 and 10 with no response. I called Home Depot on August 10 to ask for help. They tried to contact DFL with no luck. They have escalated within Home Depot. Home Depot has been good to work with so far. I have dozens of photos and will share a few. Read More

Tony D.

Noblesville, IN

2023-08-10

We recently purchased a refrigerator and dishwasher from Home Depot. Home Depot uses DFL/Daryl Flood to deliver and install their appliances. I doubt that the installation crew we had received any appliance moving/installation training. Refrigerator: 1) Refrigerator damaged. Side, back, and front. See pictures. Installer comment. Don't worry, you will never see it. 2) The installers didn't use a dolly to move the refrigerator through the house. Again, my wife question the installers and they said, don't worry it has wheels. Dishwasher: 1) Serious electrical safety concern: Question from installer to my wife, is the power off? Wife's response, let me check. Installer said, don't worry about it. Wife, do you have a voltage tester. Installer, no, I left it at home. Installer, don't worry, I'm an electrician. 2) The dishwasher came with a junction box to connect the Romex. The junction box was to be mounted to the back wall and it wasn't. This wouldn't allow the dishwasher to be fully inserted into the opening. They started to drill into the front of the cabinet face to attach the mounting bracket. Romex clamp was installed backwards. At that point my wife told the installer to stop and leave. In the process they damaged the cabinet finish. 3) They didn't pull the water supply and drain lines from behind the dishwasher to the adjacent cabinet. I reported this to Home Depot on July 28th and received a call from DFL on August 5th that I missed. I have called back and left messages on August 7, 9 and 10 with no response. I called Home Depot on August 10 to ask for help. They tried to contact DFL with no luck. They have escalated within Home Depot. Home Depot has been good to work with so far. I have dozens of photos and will share a few. Read More

John F.

FL, FL

2022-08-17

This was an extremely disappointing experience, particularly that we had used Mayflower for a cross-country move and had a positive experience. We first learned the day before the move that there was no driver available to deliver our items, therefore a local crew would collect our items and bring them to their warehouse to await an available driver. After the pick-up, the communication was very poor as I was constantly contacting them to request information. The day before the close of the delivery window I learned that they would not honor their commitment and would be late. When we finally received a delivery date (13 days after the pick-up), I learned that the truck experienced a mechanical issue and that it would not make the (late) delivery. When the items were finally delivered, I was told that they were moved from the disabled truck to another truck, therefore our items were moved three times. The result was that our boxes and containers were crushed and many items were damaged. Since we packed the items ourselves, we were told there's no recourse for broken items as, which is completely unfair as they crushed the boxes with three moves. The delivery team acknowledged that they were unable to fit all of our items and left things behind, for which we never received. I submitted a claim for damaged items and was told I would receive a response in three business days, but six days later there has been zero response. Read More

John F.

FL, FL

2022-08-17

This was an extremely disappointing experience, particularly that we had used Mayflower for a cross-country move and had a positive experience. We first learned the day before the move that there was no driver available to deliver our items, therefore a local crew would collect our items and bring them to their warehouse to await an available driver. After the pick-up, the communication was very poor as I was constantly contacting them to request information. The day before the close of the delivery window I learned that they would not honor their commitment and would be late. When we finally received a delivery date (13 days after the pick-up), I learned that the truck experienced a mechanical issue and that it would not make the (late) delivery. When the items were finally delivered, I was told that they were moved from the disabled truck to another truck, therefore our items were moved three times. The result was that our boxes and containers were crushed and many items were damaged. Since we packed the items ourselves, we were told there's no recourse for broken items as, which is completely unfair as they crushed the boxes with three moves. The delivery team acknowledged that they were unable to fit all of our items and left things behind, for which we never received. I submitted a claim for damaged items and was told I would receive a response in three business days, but six days later there has been zero response. Read More

John F.

FL, FL

2022-08-17

This was an extremely disappointing experience, particularly that we had used Mayflower for a cross-country move and had a positive experience. We first learned the day before the move that there was no driver available to deliver our items, therefore a local crew would collect our items and bring them to their warehouse to await an available driver. After the pick-up, the communication was very poor as I was constantly contacting them to request information. The day before the close of the delivery window I learned that they would not honor their commitment and would be late. When we finally received a delivery date (13 days after the pick-up), I learned that the truck experienced a mechanical issue and that it would not make the (late) delivery. When the items were finally delivered, I was told that they were moved from the disabled truck to another truck, therefore our items were moved three times. The result was that our boxes and containers were crushed and many items were damaged. Since we packed the items ourselves, we were told there's no recourse for broken items as, which is completely unfair as they crushed the boxes with three moves. The delivery team acknowledged that they were unable to fit all of our items and left things behind, for which we never received. I submitted a claim for damaged items and was told I would receive a response in three business days, but six days later there has been zero response. Read More

John F.

FL, FL

2022-08-17

This was an extremely disappointing experience, particularly that we had used Mayflower for a cross-country move and had a positive experience. We first learned the day before the move that there was no driver available to deliver our items, therefore a local crew would collect our items and bring them to their warehouse to await an available driver. After the pick-up, the communication was very poor as I was constantly contacting them to request information. The day before the close of the delivery window I learned that they would not honor their commitment and would be late. When we finally received a delivery date (13 days after the pick-up), I learned that the truck experienced a mechanical issue and that it would not make the (late) delivery. When the items were finally delivered, I was told that they were moved from the disabled truck to another truck, therefore our items were moved three times. The result was that our boxes and containers were crushed and many items were damaged. Since we packed the items ourselves, we were told there's no recourse for broken items as, which is completely unfair as they crushed the boxes with three moves. The delivery team acknowledged that they were unable to fit all of our items and left things behind, for which we never received. I submitted a claim for damaged items and was told I would receive a response in three business days, but six days later there has been zero response. Read More

shyla r.

Austin, TX

2021-09-08

These are the worst movers you can get. They threw our things in boxes (we paid a high price for packing services) and lots of expensive and sentimental things were broken. They were also late, brought too small of a crew, and made my husband carry boxes when it came time to load into the truck because the sun was going down. We tipped well (too early in the day, evidently) and hoped for the best, but then the delivery was three weeks late. And now, as I am unpacking each box rips my heart out with something else that was snapped in half to cram it in a box, or pilled under heavy tools and is now smooshed, or is now in pieces. These guys really suck. Read More

shyla r.

Austin, TX

2021-09-08

These are the worst movers you can get. They threw our things in boxes (we paid a high price for packing services) and lots of expensive and sentimental things were broken. They were also late, brought too small of a crew, and made my husband carry boxes when it came time to load into the truck because the sun was going down. We tipped well (too early in the day, evidently) and hoped for the best, but then the delivery was three weeks late. And now, as I am unpacking each box rips my heart out with something else that was snapped in half to cram it in a box, or pilled under heavy tools and is now smooshed, or is now in pieces. These guys really suck. Read More

Amara Young

2021-01-15

Horrible experience. Movers left heavy items outside in the rain to be destroyed, including some they dismantled, lied about it, and then didn’t actually move us because of an “active infestation” despite us having hired an exterminator that gave the all clear. They’ve been continually dishonest throughout communications and after giving us a “full refund” when we had to go with different movers, they then threatened to report us to collections for third party charges that were covered in the original amount we’d paid and had refunded. See pictures. They say they didn’t move anything— but the steamer trunk is still on their hand cart!!! There are a lot of positive reviews on here, but please please read through all the negative ones if you want a genuine picture of what this company is like. They are polite at first contact, but an absolute nightmare to work with once contracts have been signed. Save yourself the trouble and go elsewhere. They are still giving us a headache months later. Read More

Amara Young

2021-01-15

Horrible experience. Movers left heavy items outside in the rain to be destroyed, including some they dismantled, lied about it, and then didn’t actually move us because of an “active infestation” despite us having hired an exterminator that gave the all clear. They’ve been continually dishonest throughout communications and after giving us a “full refund” when we had to go with different movers, they then threatened to report us to collections for third party charges that were covered in the original amount we’d paid and had refunded. See pictures. They say they didn’t move anything— but the steamer trunk is still on their hand cart!!! There are a lot of positive reviews on here, but please please read through all the negative ones if you want a genuine picture of what this company is like. They are polite at first contact, but an absolute nightmare to work with once contracts have been signed. Save yourself the trouble and go elsewhere. They are still giving us a headache months later. Read More

Amara Young

2021-01-15

Horrible experience. Movers left heavy items outside in the rain to be destroyed, including some they dismantled, lied about it, and then didn’t actually move us because of an “active infestation” despite us having hired an exterminator that gave the all clear. They’ve been continually dishonest throughout communications and after giving us a “full refund” when we had to go with different movers, they then threatened to report us to collections for third party charges that were covered in the original amount we’d paid and had refunded. See pictures. They say they didn’t move anything— but the steamer trunk is still on their hand cart!!! There are a lot of positive reviews on here, but please please read through all the negative ones if you want a genuine picture of what this company is like. They are polite at first contact, but an absolute nightmare to work with once contracts have been signed. Save yourself the trouble and go elsewhere. They are still giving us a headache months later. Read More

Daryl Flood Moving & Storage

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Daryl Flood Moving & Storage

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