Careful Moving & Storage
Reviews 111 | Images 7
3.55
812 Donahue St, Santa Rosa, CA 95401, USA
Moving Services:Local Movers, Long Distance Movers, International Moving Companies, Office Movers
Years In Business: 1048
Careful Moving & Storage Moving Stories
Tricia Harris
2021-10-28
Cannot say enough about how helpful, professional, and amazing this team was. From the administrative staff to the moving day muscles, these guys are fantastic. Read More
Tricia Harris
2021-10-28
Cannot say enough about how helpful, professional, and amazing this team was. From the administrative staff to the moving day muscles, these guys are fantastic. Read More
Tricia Harris
2021-10-28
Cannot say enough about how helpful, professional, and amazing this team was. From the administrative staff to the moving day muscles, these guys are fantastic. Read More
Stephanie T.
Katy, TX
2021-09-08
We hired Careful Moving and Storage to load our moving truck on 4/24/2021. They had previously moved some items from our home and put them in storage and brought those items back and loaded them onto the moving truck on 4/23/2021. Up until this point we had a great experience with them. However for some reason the movers installed the bulkhead divide in the center of the truck, and continued to load the rest of our items on 4/24, thus leaving significant dead space on the moving truck. We weren't aware of this until after the movers left on 4/24, saying they could not not fit all of our items on the truck. I thought I hadn't bought a big enough truck and was devastated we were going to have to leave behind our belongings. My son climbed up in the truck and documented the large amount of dead space in the center of the truck that was the reason that our items didn't fit. After many frantic calls to Careful Moving they unpacked and repacked the truck on 4/26, however they did not pack the truck well, causing the documented damage to the items. We provided many tie downs and blankets that were not used to protect and secure our furniture. See attached photos of bulkhead issue and damaged items. I asked "careful" moving to compensate us for the damage, which totaled about $1k. They refused, blaming everything under the sun for their poor packing and management, never acknowledging their awful behavior and damage to my homes items. I contacted the Better Business Bureau and they tried to seek resolve, however Careful moving again refused. If you hire these guys, you do so at your own risk and expense. We paid them close to $4k for professional movers and we weren't being unreasonable asking for them to repair the items they damaged. They're not responsible or careful in the slightest, a couple of high school kids would have been more professional. I can't help but wonder if these positive reviews aren't real. Read More
Stephanie T.
Katy, TX
2021-09-08
We hired Careful Moving and Storage to load our moving truck on 4/24/2021. They had previously moved some items from our home and put them in storage and brought those items back and loaded them onto the moving truck on 4/23/2021. Up until this point we had a great experience with them. However for some reason the movers installed the bulkhead divide in the center of the truck, and continued to load the rest of our items on 4/24, thus leaving significant dead space on the moving truck. We weren't aware of this until after the movers left on 4/24, saying they could not not fit all of our items on the truck. I thought I hadn't bought a big enough truck and was devastated we were going to have to leave behind our belongings. My son climbed up in the truck and documented the large amount of dead space in the center of the truck that was the reason that our items didn't fit. After many frantic calls to Careful Moving they unpacked and repacked the truck on 4/26, however they did not pack the truck well, causing the documented damage to the items. We provided many tie downs and blankets that were not used to protect and secure our furniture. See attached photos of bulkhead issue and damaged items. I asked "careful" moving to compensate us for the damage, which totaled about $1k. They refused, blaming everything under the sun for their poor packing and management, never acknowledging their awful behavior and damage to my homes items. I contacted the Better Business Bureau and they tried to seek resolve, however Careful moving again refused. If you hire these guys, you do so at your own risk and expense. We paid them close to $4k for professional movers and we weren't being unreasonable asking for them to repair the items they damaged. They're not responsible or careful in the slightest, a couple of high school kids would have been more professional. I can't help but wonder if these positive reviews aren't real. Read More
Stephanie T.
Katy, TX
2021-09-08
We hired Careful Moving and Storage to load our moving truck on 4/24/2021. They had previously moved some items from our home and put them in storage and brought those items back and loaded them onto the moving truck on 4/23/2021. Up until this point we had a great experience with them. However for some reason the movers installed the bulkhead divide in the center of the truck, and continued to load the rest of our items on 4/24, thus leaving significant dead space on the moving truck. We weren't aware of this until after the movers left on 4/24, saying they could not not fit all of our items on the truck. I thought I hadn't bought a big enough truck and was devastated we were going to have to leave behind our belongings. My son climbed up in the truck and documented the large amount of dead space in the center of the truck that was the reason that our items didn't fit. After many frantic calls to Careful Moving they unpacked and repacked the truck on 4/26, however they did not pack the truck well, causing the documented damage to the items. We provided many tie downs and blankets that were not used to protect and secure our furniture. See attached photos of bulkhead issue and damaged items. I asked "careful" moving to compensate us for the damage, which totaled about $1k. They refused, blaming everything under the sun for their poor packing and management, never acknowledging their awful behavior and damage to my homes items. I contacted the Better Business Bureau and they tried to seek resolve, however Careful moving again refused. If you hire these guys, you do so at your own risk and expense. We paid them close to $4k for professional movers and we weren't being unreasonable asking for them to repair the items they damaged. They're not responsible or careful in the slightest, a couple of high school kids would have been more professional. I can't help but wonder if these positive reviews aren't real. Read More
Stephanie T.
Katy, TX
2021-09-08
We hired Careful Moving and Storage to load our moving truck on 4/24/2021. They had previously moved some items from our home and put them in storage and brought those items back and loaded them onto the moving truck on 4/23/2021. Up until this point we had a great experience with them. However for some reason the movers installed the bulkhead divide in the center of the truck, and continued to load the rest of our items on 4/24, thus leaving significant dead space on the moving truck. We weren't aware of this until after the movers left on 4/24, saying they could not not fit all of our items on the truck. I thought I hadn't bought a big enough truck and was devastated we were going to have to leave behind our belongings. My son climbed up in the truck and documented the large amount of dead space in the center of the truck that was the reason that our items didn't fit. After many frantic calls to Careful Moving they unpacked and repacked the truck on 4/26, however they did not pack the truck well, causing the documented damage to the items. We provided many tie downs and blankets that were not used to protect and secure our furniture. See attached photos of bulkhead issue and damaged items. I asked "careful" moving to compensate us for the damage, which totaled about $1k. They refused, blaming everything under the sun for their poor packing and management, never acknowledging their awful behavior and damage to my homes items. I contacted the Better Business Bureau and they tried to seek resolve, however Careful moving again refused. If you hire these guys, you do so at your own risk and expense. We paid them close to $4k for professional movers and we weren't being unreasonable asking for them to repair the items they damaged. They're not responsible or careful in the slightest, a couple of high school kids would have been more professional. I can't help but wonder if these positive reviews aren't real. Read More