Companies List

Jason Clark

2016-12-21

I work in the entertainment industry and ship freight and goods regularly for work using the same vendors for years. I have also always packed and moved myself and never had any issues. This was the first super long personal haul and I was terrified to use "professional" movers. I know the horror stories and carelessness that employees can have with products and goods as they toss them in and out of trucks, warehouses, and destinations. Many carriers and movers use sub contractors, so you may "hire" national name brand company to move you, but they will send sub contractor to pick up, use another long-haul carrier to transport, sub contractor B to get into or out of storage, and sub contractor C to deliver. NOT WITH CA-NY, all the same company, and they treated everything with care and respect. These guys were all awesome!! The Foreman on both sides, Noel the sales and contact person, David in the office staff, just great, I am a very picky consumer, and expect the highest quality of service when I pay for it. These guys did better then I ever expected and I expected a lot. The best part my quote was HIGH and I PAYED LESS THEN EXPECTED. Carriers can charge by a variety of sketchy methods, weight, number of items, a combination of the two and tack on all sorts of unexpected charges. CA NY charges by volume and explains all the possible additional costs, (cubic foot) you fill 3/4 of truck you pay for the volume of 3/4 of truck, and they pack it floor to ceiling wall to wall. You can't ask for more. When the estimator comes you have to know the details of your move, all the items, information on destination details, stairs, distance, etc. If you provide accurate and correct information you will get an accurate and spot on cost estimate. If you forget the storage unit contents and the 7 story walk up during the quote don't expect the quote to be accurate. Give them the right info and you will get the right quote. I cost compared with several other carriers and these guys were competitive and on scale for coast to coast move. You can find cheaper options, but you will get what you pay for. On Special Note, if you don't know how to properly pack boxes and you pack your own and they get crushed in transit you can't be mad at anyone else. There are few horror stories for CA-NY but form what I saw and what I can tell, some of those were customer inexperience in moving. Learn to properly pack or pay the pros to do it for you. We moved from a 2 bedroom 1 bath 2 floor walk up in Astoria to town-home in Burbank Ca, we have a TON of stuff 216 items and 1500 cubic feet of stuff, I asked for destination storage so everything would go straight to California (extra charge), but I wanted it there so my lead time on delivery was as short as possible, Some items didn't ship together to CA, but everything was clearly marked and indicated on the bill of lading (inventory\manifest) every single item got a sticker with my name, account #, and Item number, EVERYTHING even the bundle of mops and brooms. THEY LOST NOTHING AND NOTHING WAS damaged!!! Rest assured and higher CA-NY Express!! Read More

Jason Clark

2016-12-21

I work in the entertainment industry and ship freight and goods regularly for work using the same vendors for years. I have also always packed and moved myself and never had any issues. This was the first super long personal haul and I was terrified to use "professional" movers. I know the horror stories and carelessness that employees can have with products and goods as they toss them in and out of trucks, warehouses, and destinations. Many carriers and movers use sub contractors, so you may "hire" national name brand company to move you, but they will send sub contractor to pick up, use another long-haul carrier to transport, sub contractor B to get into or out of storage, and sub contractor C to deliver. NOT WITH CA-NY, all the same company, and they treated everything with care and respect. These guys were all awesome!! The Foreman on both sides, Noel the sales and contact person, David in the office staff, just great, I am a very picky consumer, and expect the highest quality of service when I pay for it. These guys did better then I ever expected and I expected a lot. The best part my quote was HIGH and I PAYED LESS THEN EXPECTED. Carriers can charge by a variety of sketchy methods, weight, number of items, a combination of the two and tack on all sorts of unexpected charges. CA NY charges by volume and explains all the possible additional costs, (cubic foot) you fill 3/4 of truck you pay for the volume of 3/4 of truck, and they pack it floor to ceiling wall to wall. You can't ask for more. When the estimator comes you have to know the details of your move, all the items, information on destination details, stairs, distance, etc. If you provide accurate and correct information you will get an accurate and spot on cost estimate. If you forget the storage unit contents and the 7 story walk up during the quote don't expect the quote to be accurate. Give them the right info and you will get the right quote. I cost compared with several other carriers and these guys were competitive and on scale for coast to coast move. You can find cheaper options, but you will get what you pay for. On Special Note, if you don't know how to properly pack boxes and you pack your own and they get crushed in transit you can't be mad at anyone else. There are few horror stories for CA-NY but form what I saw and what I can tell, some of those were customer inexperience in moving. Learn to properly pack or pay the pros to do it for you. We moved from a 2 bedroom 1 bath 2 floor walk up in Astoria to town-home in Burbank Ca, we have a TON of stuff 216 items and 1500 cubic feet of stuff, I asked for destination storage so everything would go straight to California (extra charge), but I wanted it there so my lead time on delivery was as short as possible, Some items didn't ship together to CA, but everything was clearly marked and indicated on the bill of lading (inventory\manifest) every single item got a sticker with my name, account #, and Item number, EVERYTHING even the bundle of mops and brooms. THEY LOST NOTHING AND NOTHING WAS damaged!!! Rest assured and higher CA-NY Express!! Read More

Jason Clark

2016-12-21

I work in the entertainment industry and ship freight and goods regularly for work using the same vendors for years. I have also always packed and moved myself and never had any issues. This was the first super long personal haul and I was terrified to use "professional" movers. I know the horror stories and carelessness that employees can have with products and goods as they toss them in and out of trucks, warehouses, and destinations. Many carriers and movers use sub contractors, so you may "hire" national name brand company to move you, but they will send sub contractor to pick up, use another long-haul carrier to transport, sub contractor B to get into or out of storage, and sub contractor C to deliver. NOT WITH CA-NY, all the same company, and they treated everything with care and respect. These guys were all awesome!! The Foreman on both sides, Noel the sales and contact person, David in the office staff, just great, I am a very picky consumer, and expect the highest quality of service when I pay for it. These guys did better then I ever expected and I expected a lot. The best part my quote was HIGH and I PAYED LESS THEN EXPECTED. Carriers can charge by a variety of sketchy methods, weight, number of items, a combination of the two and tack on all sorts of unexpected charges. CA NY charges by volume and explains all the possible additional costs, (cubic foot) you fill 3/4 of truck you pay for the volume of 3/4 of truck, and they pack it floor to ceiling wall to wall. You can't ask for more. When the estimator comes you have to know the details of your move, all the items, information on destination details, stairs, distance, etc. If you provide accurate and correct information you will get an accurate and spot on cost estimate. If you forget the storage unit contents and the 7 story walk up during the quote don't expect the quote to be accurate. Give them the right info and you will get the right quote. I cost compared with several other carriers and these guys were competitive and on scale for coast to coast move. You can find cheaper options, but you will get what you pay for. On Special Note, if you don't know how to properly pack boxes and you pack your own and they get crushed in transit you can't be mad at anyone else. There are few horror stories for CA-NY but form what I saw and what I can tell, some of those were customer inexperience in moving. Learn to properly pack or pay the pros to do it for you. We moved from a 2 bedroom 1 bath 2 floor walk up in Astoria to town-home in Burbank Ca, we have a TON of stuff 216 items and 1500 cubic feet of stuff, I asked for destination storage so everything would go straight to California (extra charge), but I wanted it there so my lead time on delivery was as short as possible, Some items didn't ship together to CA, but everything was clearly marked and indicated on the bill of lading (inventory\manifest) every single item got a sticker with my name, account #, and Item number, EVERYTHING even the bundle of mops and brooms. THEY LOST NOTHING AND NOTHING WAS damaged!!! Rest assured and higher CA-NY Express!! Read More

Joe S.

San Francisco, CA

2015-04-01

Was relocated from NYC to San Francisco for work. My initial reaction was that these guys were responsive and detailed oriented. Noel who came to my apartment provided exceptional customer service. I had to reschedule my pick up a few times and Noel was amenable to the changes. His team came to my apartment with 5 people to pack and unload the truck. Even with 5 people we still managed to get a parking ticket...NYC #meh. After a few weeks the delivery arrived, being that I needed to sort out my living situation I utilized there storage facilities. Here's where things got a little messy and the reason for the 2 stars. The folks that unpacked my storage unit to my apartment were fantastic and very friendly, but we all soon realized that my things weren't packed/shipped appropriately. Multiple dings on my furniture - broken TV stand and the kicker...my plasma TV inoperable. The main reason for the 2 stars is how there insurance works. Essentially i was covered up to 5k but the metric is based on weight/lb. Needless to say I was reimbursed $406 for the damages after an original estimate of $156. *caveat - I understand the contract i signed, however in this situation I feel the company should be responsible for there mistakes. I wouldn't recommend these folks again. Read More

Christina L.

Petaluma, CA

2014-12-31

My delivery was completed on 12/24 and it was a Christmas miracle that they made it. Many of the boxes were damaged and ripped apart. The condition of the boxes, the amount of items broken inside of them , the lack of communication with the breakdown of getting the delivery and the professionalism of the crew that picked the items up from CA was horrible and unacceptable. I spent hours on the phone fielding calls, The customer isn't the person that should initiate phone calls and rescheduling a delivery if something goes wrong. I get that things happen but I expect action to be taken right away when someone has been waiting 3+ weeks for there delivery. Also the condition of the boxes were unsettling, they looked as if they were thrown around and physically ripped apart. How do I know things weren't taken from them? There were many damages to glasses, dishes, lampshades etc. All of which were packed properly but handled poorly. The crew that picked up from CA was not gentle with the boxes that were clearly marked fragile , threw them on truck, and two of them asked to use bathroom and one of them was in there for about ten minutes taking a crap. I only knew because he joked about it in Spanish to the other workers assuming I don't know Spanish. That was ridiculous and disgusting. It may be cheap, but I learned my lesson. I will pay for quality next time. Read More

Christina L.

Petaluma, CA

2014-12-31

My delivery was completed on 12/24 and it was a Christmas miracle that they made it. Many of the boxes were damaged and ripped apart. The condition of the boxes, the amount of items broken inside of them , the lack of communication with the breakdown of getting the delivery and the professionalism of the crew that picked the items up from CA was horrible and unacceptable. I spent hours on the phone fielding calls, The customer isn't the person that should initiate phone calls and rescheduling a delivery if something goes wrong. I get that things happen but I expect action to be taken right away when someone has been waiting 3+ weeks for there delivery. Also the condition of the boxes were unsettling, they looked as if they were thrown around and physically ripped apart. How do I know things weren't taken from them? There were many damages to glasses, dishes, lampshades etc. All of which were packed properly but handled poorly. The crew that picked up from CA was not gentle with the boxes that were clearly marked fragile , threw them on truck, and two of them asked to use bathroom and one of them was in there for about ten minutes taking a crap. I only knew because he joked about it in Spanish to the other workers assuming I don't know Spanish. That was ridiculous and disgusting. It may be cheap, but I learned my lesson. I will pay for quality next time. Read More

Christina L.

Petaluma, CA

2014-12-31

My delivery was completed on 12/24 and it was a Christmas miracle that they made it. Many of the boxes were damaged and ripped apart. The condition of the boxes, the amount of items broken inside of them , the lack of communication with the breakdown of getting the delivery and the professionalism of the crew that picked the items up from CA was horrible and unacceptable. I spent hours on the phone fielding calls, The customer isn't the person that should initiate phone calls and rescheduling a delivery if something goes wrong. I get that things happen but I expect action to be taken right away when someone has been waiting 3+ weeks for there delivery. Also the condition of the boxes were unsettling, they looked as if they were thrown around and physically ripped apart. How do I know things weren't taken from them? There were many damages to glasses, dishes, lampshades etc. All of which were packed properly but handled poorly. The crew that picked up from CA was not gentle with the boxes that were clearly marked fragile , threw them on truck, and two of them asked to use bathroom and one of them was in there for about ten minutes taking a crap. I only knew because he joked about it in Spanish to the other workers assuming I don't know Spanish. That was ridiculous and disgusting. It may be cheap, but I learned my lesson. I will pay for quality next time. Read More

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