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W Bailey

2022-03-22

Once again...Brothers Moving and Storage exceeded my expectations. A few years ago I purchased a grand piano. I knew that I could not move it by myself so I called and they took care of the entire move. They picked the piano up and brought it to my new home. This sounds easy but let me tell you it is truly a big job. I'm sure you've seen all the movie clips with piano moves GONE BAD! Well fast forward to two weeks ago, in the middle of renovating our home it was determined that the piano was too big to stay in the same place. When I finally gave in, I called Brothers Moving Company again. They responded within the hour with a new electronic booking process and I received a confirmation very quickly. They showed up right on time as promised. The 3 guys took special care of my piano that is over 100 years old and carefully wrapped each piece. They plastic wrapped and blanketed everything to ensure nothing was broken or damaged. A grand piano is a heavy move but hey handled it with professionalism and care. I don't know where it will find a home next but I feel safe knowing it is in their storage facility until a decision is made. Thanks So Much! I appreciate you and will tell everybody about my great experience. Read More

W Bailey

2022-03-22

Once again...Brothers Moving and Storage exceeded my expectations. A few years ago I purchased a grand piano. I knew that I could not move it by myself so I called and they took care of the entire move. They picked the piano up and brought it to my new home. This sounds easy but let me tell you it is truly a big job. I'm sure you've seen all the movie clips with piano moves GONE BAD! Well fast forward to two weeks ago, in the middle of renovating our home it was determined that the piano was too big to stay in the same place. When I finally gave in, I called Brothers Moving Company again. They responded within the hour with a new electronic booking process and I received a confirmation very quickly. They showed up right on time as promised. The 3 guys took special care of my piano that is over 100 years old and carefully wrapped each piece. They plastic wrapped and blanketed everything to ensure nothing was broken or damaged. A grand piano is a heavy move but hey handled it with professionalism and care. I don't know where it will find a home next but I feel safe knowing it is in their storage facility until a decision is made. Thanks So Much! I appreciate you and will tell everybody about my great experience. Read More

Jae Burkett

doesn't recommend

Brothers Moving & Storage

2018-10-22

Tl;dr—see attached photos. In November of last year, we hired Brothers Moving and Storage to move us from Midland to Austin. They packed everything and loaded it up in their trailer. They were very friendly and professional, and it quickly eased my fears of hiring movers instead of doing it ourselves. A few hours after they drove off with all of our possessions, Paul, the owner, called us to tell us the trailer had caught fire on their property. My husband and I were not in a position at that moment to drive to Odessa to see the damage, but fortunately, a friend of ours went out there and managed to take a photo for us before Paul ran him off the property. Later, I called Paul on the way to Odessa to make sure he would be there for us to see the trailer. He initially refused to let us go out there for “safety reasons”. When I explained that neither one of us were interested in climbing around in the trailer at sundown and we just needed to see it to get closure as we were in complete disbelief, he was still reluctant. I kept pressing him and finally he agreed to let us stand at the gate of the property and see it. Little did we know until we got there that the trailer was several yards from the gate and facing the opposite direction where we couldn’t even view the damage. Thank goodness we had just one photo, otherwise we would have been unable to confirm that they were even our belongings in the first place, or have a general idea of the extent of the damage for months to come. Our family had to leave town the next day, a month before Christmas, and move into our new home with nothing but overnight bags, without ever being granted the right to view our things to get closure, and with so many questions about what really happened. We had to move into an empty house with our 4 year old daughter. We had to sleep on air mattresses for over a month. We ate Christmas dinner standing up because we didn’t have a single chair to sit in. Our daughter cried every day because she was scared and hated living in an empty house without any of her precious things that meant so much to her. We had to explain to her that we were never going to get them. She’s terrified to move again because, this being her first move, she thinks setting all of our belongings on fire is just a normal part of it. And the day it happened, Paul stood at the gate of his property and had the audacity to equate our loss with his—a trailer and having to miss court seats at a basketball game. While Paul was cooperative with our insurance company and eventually let us on the property to go through the trailer (2 months later after sitting out in the wind, rain, and snow), not once did he offer to provide a refund. When I asked about it, he seemed to think the $0.60/pound coverage we would be receiving from his insurance company would count as a refund. My husband and I are very reasonable people (especially considering the $130,000+ loss we endured), and all we asked for was the bare minimum—the insurance Brothers was required to give us for the damage ($7,200) and a simple refund ($7,675). Instead, he acted like it was up for negotiation and, after all of the emotional trauma we’d been through, we found ourselves having to relive all of it in order to defend our request until he finally gave in. For him to think we deserved any less than that to begin with was a slap in the face. The extent of the damage from the fire was so bad, not even a professional fire investigator was able to determine the cause. To this day, we still have no answers, but the fact of the matter is that Brothers packed every box, loaded it onto their trailer, transported it to their yard, and then it went up in flames through no fault of our own. This situation was handled so poorly and unprofessionally by Brothers from start to finish. Here we are, almost a year later, with all of our family heirlooms, memories, and priceless possessions destroyed and lost forever. Paul was not going to pay us the insurance he was required to give us within 90 days or a partial refund without us signing a full release first. The amount we agreed on was $14,500 (STILL less than the insurance+refund) just to close the book on this, assuming he paid it within 10 days. What we received was a check for $14,000 and no original signed document for our records as we requested. Of course, it doesn’t matter because the contract is null and void, by its own terms, since he did not meet the payment amount by the due date. I don’t leave reviews, but I think it’s important to get our story out there to protect other potential customers. Perhaps Brothers is great to do business with if everything goes according to plan. We did not have that opportunity, and instead experienced a devastating loss and a level of unprofessionalism that is, frankly, disgusting. And, in case you were wondering—to this day, we have not received a single apology. Read More

Jae Burkett

doesn't recommend

Brothers Moving & Storage

2018-10-22

Tl;dr—see attached photos. In November of last year, we hired Brothers Moving and Storage to move us from Midland to Austin. They packed everything and loaded it up in their trailer. They were very friendly and professional, and it quickly eased my fears of hiring movers instead of doing it ourselves. A few hours after they drove off with all of our possessions, Paul, the owner, called us to tell us the trailer had caught fire on their property. My husband and I were not in a position at that moment to drive to Odessa to see the damage, but fortunately, a friend of ours went out there and managed to take a photo for us before Paul ran him off the property. Later, I called Paul on the way to Odessa to make sure he would be there for us to see the trailer. He initially refused to let us go out there for “safety reasons”. When I explained that neither one of us were interested in climbing around in the trailer at sundown and we just needed to see it to get closure as we were in complete disbelief, he was still reluctant. I kept pressing him and finally he agreed to let us stand at the gate of the property and see it. Little did we know until we got there that the trailer was several yards from the gate and facing the opposite direction where we couldn’t even view the damage. Thank goodness we had just one photo, otherwise we would have been unable to confirm that they were even our belongings in the first place, or have a general idea of the extent of the damage for months to come. Our family had to leave town the next day, a month before Christmas, and move into our new home with nothing but overnight bags, without ever being granted the right to view our things to get closure, and with so many questions about what really happened. We had to move into an empty house with our 4 year old daughter. We had to sleep on air mattresses for over a month. We ate Christmas dinner standing up because we didn’t have a single chair to sit in. Our daughter cried every day because she was scared and hated living in an empty house without any of her precious things that meant so much to her. We had to explain to her that we were never going to get them. She’s terrified to move again because, this being her first move, she thinks setting all of our belongings on fire is just a normal part of it. And the day it happened, Paul stood at the gate of his property and had the audacity to equate our loss with his—a trailer and having to miss court seats at a basketball game. While Paul was cooperative with our insurance company and eventually let us on the property to go through the trailer (2 months later after sitting out in the wind, rain, and snow), not once did he offer to provide a refund. When I asked about it, he seemed to think the $0.60/pound coverage we would be receiving from his insurance company would count as a refund. My husband and I are very reasonable people (especially considering the $130,000+ loss we endured), and all we asked for was the bare minimum—the insurance Brothers was required to give us for the damage ($7,200) and a simple refund ($7,675). Instead, he acted like it was up for negotiation and, after all of the emotional trauma we’d been through, we found ourselves having to relive all of it in order to defend our request until he finally gave in. For him to think we deserved any less than that to begin with was a slap in the face. The extent of the damage from the fire was so bad, not even a professional fire investigator was able to determine the cause. To this day, we still have no answers, but the fact of the matter is that Brothers packed every box, loaded it onto their trailer, transported it to their yard, and then it went up in flames through no fault of our own. This situation was handled so poorly and unprofessionally by Brothers from start to finish. Here we are, almost a year later, with all of our family heirlooms, memories, and priceless possessions destroyed and lost forever. Paul was not going to pay us the insurance he was required to give us within 90 days or a partial refund without us signing a full release first. The amount we agreed on was $14,500 (STILL less than the insurance+refund) just to close the book on this, assuming he paid it within 10 days. What we received was a check for $14,000 and no original signed document for our records as we requested. Of course, it doesn’t matter because the contract is null and void, by its own terms, since he did not meet the payment amount by the due date. I don’t leave reviews, but I think it’s important to get our story out there to protect other potential customers. Perhaps Brothers is great to do business with if everything goes according to plan. We did not have that opportunity, and instead experienced a devastating loss and a level of unprofessionalism that is, frankly, disgusting. And, in case you were wondering—to this day, we have not received a single apology. Read More

Jae B.

Cedar Park, TX

2018-10-22

Tl;dr--see attached photos. In November of last year, we hired Brothers Moving and Storage to move us from Midland to Austin. They packed everything and loaded it up in their trailer. They were very friendly and professional, and it quickly eased my fears of hiring movers instead of doing it ourselves. A few hours after they drove off with all of our possessions, Paul, the owner, called us to tell us the trailer had caught fire on their property. My husband and I were not in a position at that moment to drive to Odessa to see the damage, but fortunately, a friend of ours went out there and managed to take a photo for us before Paul ran him off the property. Later, I called Paul on the way to Odessa to make sure he would be there for us to see the trailer. He initially refused to let us go out there for "safety reasons". When I explained that neither one of us were interested in climbing around in the trailer at sundown and we just needed to see it to get closure as we were in complete disbelief, he was still reluctant. I kept pressing him and finally he agreed to let us stand at the gate of the property and see it. Little did we know until we got there that the trailer was several yards from the gate and facing the opposite direction where we couldn't even view the damage. Thank goodness we had just one photo, otherwise we would have been unable to confirm that they were even our belongings in the first place, or have a general idea of the extent of the damage for months to come. Our family had to leave town the next day, a month before Christmas, and move into our new home with nothing but overnight bags, without ever being granted the right to view our things to get closure, and with so many questions about what really happened. We had to move into an empty house with our 4 year old daughter. We had to sleep on air mattresses for over a month. We ate Christmas dinner standing up because we didn't have a single chair to sit in. Our daughter cried every day because she was scared and hated living in an empty house without any of her precious things that meant so much to her. We had to explain to her that we were never going to get them. She's terrified to move again because, this being her first move, she thinks setting all of our belongings on fire is just a normal part of it. And the day it happened, Paul stood at the gate of his property and had the audacity to compare our loss to his--a trailer and having to miss court seats at a basketball game. While Paul was cooperative with our insurance company and eventually let us on the property to go through the trailer (2 months later after sitting out in the wind, rain, and snow), not once did he offer to provide a refund. When I asked about it, he seemed to think the $0.60/pound coverage we would be receiving from his insurance company would count as a refund. My husband and I are very reasonable people (especially considering the $130,000+ loss we endured), and all we asked for was the bare minimum--the insurance Brothers was required to give us for the damage ($7,200) and a simple refund ($7,675). Instead, he acted like it was up for negotiation and, after all of the emotional trauma we'd been through, we found ourselves having to relive all of it in order to defend our request until he finally gave in. For him to think we deserved any less than that to begin with was a slap in the face. The extent of the damage from the fire was so bad, not even a professional fire investigator was able to determine the cause. To this day, we still have no answers, but the fact of the matter is that Brothers packed every box, loaded it onto their trailer, transported it to their yard, and then it went up in flames through no fault of our own. This situation was handled so poorly and unprofessionally by Brothers from start to finish. Here we are, almost a year later, with all of our family heirlooms, memories, and priceless possessions destroyed and lost forever. Paul was not going to pay us the insurance he was required to give us within 90 days or a partial refund without us signing a full release first. The amount we agreed on was $14,500 (STILL less than the insurance+refund) just to close the book on this, assuming he paid it within 10 days. What we received was a check for $14,000 and no original signed document for our records as we requested. Of course, it doesn't matter because the contract is null and void, by its own terms, since he did not meet the payment amount by the due date. I don't leave reviews, but I think it's important to get our story out there to protect other potential customers. Perhaps Brothers is great to do business with if everything goes according to plan. We did not have that opportunity, and instead experienced a devastating loss and a level of unprofessionalism that is, frankly, disgusting. And, in case you were wondering--to this day, we have not received a single apology. Read More

Jae B.

Cedar Park, TX

2018-10-22

Tl;dr--see attached photos. In November of last year, we hired Brothers Moving and Storage to move us from Midland to Austin. They packed everything and loaded it up in their trailer. They were very friendly and professional, and it quickly eased my fears of hiring movers instead of doing it ourselves. A few hours after they drove off with all of our possessions, Paul, the owner, called us to tell us the trailer had caught fire on their property. My husband and I were not in a position at that moment to drive to Odessa to see the damage, but fortunately, a friend of ours went out there and managed to take a photo for us before Paul ran him off the property. Later, I called Paul on the way to Odessa to make sure he would be there for us to see the trailer. He initially refused to let us go out there for "safety reasons". When I explained that neither one of us were interested in climbing around in the trailer at sundown and we just needed to see it to get closure as we were in complete disbelief, he was still reluctant. I kept pressing him and finally he agreed to let us stand at the gate of the property and see it. Little did we know until we got there that the trailer was several yards from the gate and facing the opposite direction where we couldn't even view the damage. Thank goodness we had just one photo, otherwise we would have been unable to confirm that they were even our belongings in the first place, or have a general idea of the extent of the damage for months to come. Our family had to leave town the next day, a month before Christmas, and move into our new home with nothing but overnight bags, without ever being granted the right to view our things to get closure, and with so many questions about what really happened. We had to move into an empty house with our 4 year old daughter. We had to sleep on air mattresses for over a month. We ate Christmas dinner standing up because we didn't have a single chair to sit in. Our daughter cried every day because she was scared and hated living in an empty house without any of her precious things that meant so much to her. We had to explain to her that we were never going to get them. She's terrified to move again because, this being her first move, she thinks setting all of our belongings on fire is just a normal part of it. And the day it happened, Paul stood at the gate of his property and had the audacity to compare our loss to his--a trailer and having to miss court seats at a basketball game. While Paul was cooperative with our insurance company and eventually let us on the property to go through the trailer (2 months later after sitting out in the wind, rain, and snow), not once did he offer to provide a refund. When I asked about it, he seemed to think the $0.60/pound coverage we would be receiving from his insurance company would count as a refund. My husband and I are very reasonable people (especially considering the $130,000+ loss we endured), and all we asked for was the bare minimum--the insurance Brothers was required to give us for the damage ($7,200) and a simple refund ($7,675). Instead, he acted like it was up for negotiation and, after all of the emotional trauma we'd been through, we found ourselves having to relive all of it in order to defend our request until he finally gave in. For him to think we deserved any less than that to begin with was a slap in the face. The extent of the damage from the fire was so bad, not even a professional fire investigator was able to determine the cause. To this day, we still have no answers, but the fact of the matter is that Brothers packed every box, loaded it onto their trailer, transported it to their yard, and then it went up in flames through no fault of our own. This situation was handled so poorly and unprofessionally by Brothers from start to finish. Here we are, almost a year later, with all of our family heirlooms, memories, and priceless possessions destroyed and lost forever. Paul was not going to pay us the insurance he was required to give us within 90 days or a partial refund without us signing a full release first. The amount we agreed on was $14,500 (STILL less than the insurance+refund) just to close the book on this, assuming he paid it within 10 days. What we received was a check for $14,000 and no original signed document for our records as we requested. Of course, it doesn't matter because the contract is null and void, by its own terms, since he did not meet the payment amount by the due date. I don't leave reviews, but I think it's important to get our story out there to protect other potential customers. Perhaps Brothers is great to do business with if everything goes according to plan. We did not have that opportunity, and instead experienced a devastating loss and a level of unprofessionalism that is, frankly, disgusting. And, in case you were wondering--to this day, we have not received a single apology. Read More

Kristen K.

Downtown, Dallas, TX

2017-10-24

I would NEVER recommend this company for moving. First of all, I have NEVER written a review... EVER. But after my SECOND experience here, I feel like I should. This company moved me, the first time, from Colorado City, TX to Big Spring, TX (30 miles). I packed my whole house. Half of my things went back home with my mom and the rest came to my one bedroom apartment in Big Spring, as I knew I would only be there for a short time while I was completing a project. This job was right around $900, which was more that I was expecting but I have never used "professional movers" before. Fast forward around 4 months later: I only needed someone to help me load my Uhaul tailer and pack a few items for me, as I have no family or anyone who could help me in the area. My house wasn't packed when they arrived early, so they helped me pack my kitchen and loaded what they could into my trailer. Everything wouldn't fit into the 6X12 I rented, so once my truck and trailer were loaded I told them they could go ahead and head out. This took 2.5 hours. ALL THEY DID WAS LOAD MY TRAILER AND PACK MY KITCHEN. THIS COST ME $765!!!! It was less than $400 labor ( as their rates were quoted around $155 per hour ) The "material" (which wasn't itemized, by the way) was $275. They did use some boxes, I think one bundle making it around 25, some tape and shrink wrap to wrap my headboard, footboard and washer/dryer. They also used two packets of white wrapping paper for the dishes and breakables. All I am saying is, use your own packing material and beware of hidden fees. I called to speak with them about the issues I mentioned. Instead of trying to make things right, he only defended himself and the company for the outrageous prices claiming only "industrial grade packing material is used". Nothing was made right and I had to pay a fortune. NEVER AGAIN! I will add that the guys who moved me were very helpful and worked fast. I did have some damage to my dresser that was shoved into the corner of the trailer. Read More

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