Companies List

Stephan M.

Roseville, CA

2023-10-27

This was such a horrible experience. Please read and stay away from this company. PICKUP: We were first quoted $4500 to ship a 3400 sq ft 5 bedroom house worth of belongings from Sacramento, CA to Nashville, TN. We had gone over how many boxes we had and all the furniture. After shopping around, this price seemed too low so we called back to confirm they knew exactly how much belongings we had. They again quoted the same price. On moving day, May 23rd, after Brooklyn Moving put all our belongings into the truck, the price suddenly skyrocketed to $7,804! Our CA house was already sold leaving us just a few days to vacate. At this point we had NO choice but to have them ship as they had already loaded everything and we had NO time to find another service. DELIVERY: The delivery date was to be no later than June 30th. This Is all on their own Bill of Lading which they provided on pickup and NOT delivery. The delivery did not happen until July 16th! On delivery they refused to pull onto our very large driveway saying they cannot fit. We had to rent our own truck just to get the stuff onto our driveway and into the garage. They were supposed to move us in, but they did not, they shoved what they could into the garage and then just left, leaving items still all over our front yard! While opening our boxes we realized a few were not even our boxes! They gave us about 5 boxes of someone else's belongings and ours were nowhere to be found! They damaged our Bed, Mattress was dirty and torn, Our TV was cracked, Various paintings ruined and a few boxes of collectible fragile items shattered. CLAIM: Brooklyn Moving provided us with a claim link where we are to upload pics of damaged items. On this claim site you then need to find the exact item and or like items to provide the worth of each item. The damaged items to be replaced came out to $5880, mind you some were collectibles worth far more but this was the closest we could find online for price matching. We also claimed the late delivery as this was an option on the site. After all of this which took a few days to complete on the site they offered us $240!! Yes $240! They said they can only pay $0.60 on each pound the item weighed! We tried going back and forth with them and only got an offer back of $400. It would have been cheaper, less headache and little to no damages to hire a local moving service to move the belongings into our own rented truck and drive across the country and then hire another local moving company to get the items off the truck and into the new house. I know there are great moving companies out there, however this one is a senseless, rude and nasty company who does NOT care about the customer whatsoever. We would have never used this company if we saw reviews like this at the time. Sadly only after our move while dealing with the claims process did we notice the real reviews begin to come in. Thanks for reading Read More

Stephan M.

Roseville, CA

2023-10-27

This was such a horrible experience. Please read and stay away from this company. PICKUP: We were first quoted $4500 to ship a 3400 sq ft 5 bedroom house worth of belongings from Sacramento, CA to Nashville, TN. We had gone over how many boxes we had and all the furniture. After shopping around, this price seemed too low so we called back to confirm they knew exactly how much belongings we had. They again quoted the same price. On moving day, May 23rd, after Brooklyn Moving put all our belongings into the truck, the price suddenly skyrocketed to $7,804! Our CA house was already sold leaving us just a few days to vacate. At this point we had NO choice but to have them ship as they had already loaded everything and we had NO time to find another service. DELIVERY: The delivery date was to be no later than June 30th. This Is all on their own Bill of Lading which they provided on pickup and NOT delivery. The delivery did not happen until July 16th! On delivery they refused to pull onto our very large driveway saying they cannot fit. We had to rent our own truck just to get the stuff onto our driveway and into the garage. They were supposed to move us in, but they did not, they shoved what they could into the garage and then just left, leaving items still all over our front yard! While opening our boxes we realized a few were not even our boxes! They gave us about 5 boxes of someone else's belongings and ours were nowhere to be found! They damaged our Bed, Mattress was dirty and torn, Our TV was cracked, Various paintings ruined and a few boxes of collectible fragile items shattered. CLAIM: Brooklyn Moving provided us with a claim link where we are to upload pics of damaged items. On this claim site you then need to find the exact item and or like items to provide the worth of each item. The damaged items to be replaced came out to $5880, mind you some were collectibles worth far more but this was the closest we could find online for price matching. We also claimed the late delivery as this was an option on the site. After all of this which took a few days to complete on the site they offered us $240!! Yes $240! They said they can only pay $0.60 on each pound the item weighed! We tried going back and forth with them and only got an offer back of $400. It would have been cheaper, less headache and little to no damages to hire a local moving service to move the belongings into our own rented truck and drive across the country and then hire another local moving company to get the items off the truck and into the new house. I know there are great moving companies out there, however this one is a senseless, rude and nasty company who does NOT care about the customer whatsoever. We would have never used this company if we saw reviews like this at the time. Sadly only after our move while dealing with the claims process did we notice the real reviews begin to come in. Thanks for reading Read More

Stephan M.

Roseville, CA

2023-10-27

This was such a horrible experience. Please read and stay away from this company. PICKUP: We were first quoted $4500 to ship a 3400 sq ft 5 bedroom house worth of belongings from Sacramento, CA to Nashville, TN. We had gone over how many boxes we had and all the furniture. After shopping around, this price seemed too low so we called back to confirm they knew exactly how much belongings we had. They again quoted the same price. On moving day, May 23rd, after Brooklyn Moving put all our belongings into the truck, the price suddenly skyrocketed to $7,804! Our CA house was already sold leaving us just a few days to vacate. At this point we had NO choice but to have them ship as they had already loaded everything and we had NO time to find another service. DELIVERY: The delivery date was to be no later than June 30th. This Is all on their own Bill of Lading which they provided on pickup and NOT delivery. The delivery did not happen until July 16th! On delivery they refused to pull onto our very large driveway saying they cannot fit. We had to rent our own truck just to get the stuff onto our driveway and into the garage. They were supposed to move us in, but they did not, they shoved what they could into the garage and then just left, leaving items still all over our front yard! While opening our boxes we realized a few were not even our boxes! They gave us about 5 boxes of someone else's belongings and ours were nowhere to be found! They damaged our Bed, Mattress was dirty and torn, Our TV was cracked, Various paintings ruined and a few boxes of collectible fragile items shattered. CLAIM: Brooklyn Moving provided us with a claim link where we are to upload pics of damaged items. On this claim site you then need to find the exact item and or like items to provide the worth of each item. The damaged items to be replaced came out to $5880, mind you some were collectibles worth far more but this was the closest we could find online for price matching. We also claimed the late delivery as this was an option on the site. After all of this which took a few days to complete on the site they offered us $240!! Yes $240! They said they can only pay $0.60 on each pound the item weighed! We tried going back and forth with them and only got an offer back of $400. It would have been cheaper, less headache and little to no damages to hire a local moving service to move the belongings into our own rented truck and drive across the country and then hire another local moving company to get the items off the truck and into the new house. I know there are great moving companies out there, however this one is a senseless, rude and nasty company who does NOT care about the customer whatsoever. We would have never used this company if we saw reviews like this at the time. Sadly only after our move while dealing with the claims process did we notice the real reviews begin to come in. Thanks for reading Read More

Stephan M.

Roseville, CA

2023-10-27

This was such a horrible experience. Please read and stay away from this company. PICKUP: We were first quoted $4500 to ship a 3400 sq ft 5 bedroom house worth of belongings from Sacramento, CA to Nashville, TN. We had gone over how many boxes we had and all the furniture. After shopping around, this price seemed too low so we called back to confirm they knew exactly how much belongings we had. They again quoted the same price. On moving day, May 23rd, after Brooklyn Moving put all our belongings into the truck, the price suddenly skyrocketed to $7,804! Our CA house was already sold leaving us just a few days to vacate. At this point we had NO choice but to have them ship as they had already loaded everything and we had NO time to find another service. DELIVERY: The delivery date was to be no later than June 30th. This Is all on their own Bill of Lading which they provided on pickup and NOT delivery. The delivery did not happen until July 16th! On delivery they refused to pull onto our very large driveway saying they cannot fit. We had to rent our own truck just to get the stuff onto our driveway and into the garage. They were supposed to move us in, but they did not, they shoved what they could into the garage and then just left, leaving items still all over our front yard! While opening our boxes we realized a few were not even our boxes! They gave us about 5 boxes of someone else's belongings and ours were nowhere to be found! They damaged our Bed, Mattress was dirty and torn, Our TV was cracked, Various paintings ruined and a few boxes of collectible fragile items shattered. CLAIM: Brooklyn Moving provided us with a claim link where we are to upload pics of damaged items. On this claim site you then need to find the exact item and or like items to provide the worth of each item. The damaged items to be replaced came out to $5880, mind you some were collectibles worth far more but this was the closest we could find online for price matching. We also claimed the late delivery as this was an option on the site. After all of this which took a few days to complete on the site they offered us $240!! Yes $240! They said they can only pay $0.60 on each pound the item weighed! We tried going back and forth with them and only got an offer back of $400. It would have been cheaper, less headache and little to no damages to hire a local moving service to move the belongings into our own rented truck and drive across the country and then hire another local moving company to get the items off the truck and into the new house. I know there are great moving companies out there, however this one is a senseless, rude and nasty company who does NOT care about the customer whatsoever. We would have never used this company if we saw reviews like this at the time. Sadly only after our move while dealing with the claims process did we notice the real reviews begin to come in. Thanks for reading Read More

Me Y.

Oakland, CA

2022-01-26

4/19/2020 This business is illegal. They do not have a Vallejo business license, which is required. I asked the City about why they did not have a license and they mumbled something about Code Violations. They do not care about your stuff, and their website is fake. Do not hire them. Their business has nothing to do with keeping your goods safe, and everything with providing a front for money laundering. You will be met by a group of unprofessional, unprepared workers in a sh!tty van or truck. They will then consolidate that truck into a larger semi, or take it to their sh!tty warehouse to be stored until they have a partial load, with what ever drugs, weapons, or other contraband they are moving. You've been warned. Updated: 1/26/22 Like other reviewers, I've been interviewed by the DoT (via the FBI) as part of their investigations regarding a nationwide financial fraud scheme. (I've also been investigating them and have spoken to former employees, confirming and explaining the illegal activities and fraud committed against customers.) The way it works is they underbid your contract then blame you for being "dishonest", then you incur charges which you will need to pay in order for them to release your goods. They know you'll pay whatever they ask in order to get your life back, but the legal term for this is extortion. "Dishonesty" would include not explaining there was a bridge they had to drive over, or that you had a bed included in a 1bd/1ba move. Who doesn't have a bed in this circumstance? It is illegal to charge more than the original contract, but few consumers know this. This is how they are able to leverage your innocence and the honesty of other moving companies who price fairly. Along with your goods being moved, your personal items are picked through at their warehouses and locations where they "overnight" along the way. (This was confirmed by their employees.) Valuable items are then sold or given to employees as "payment". (Yes, they operate as a cash business with many of their employees, since most are seasonal.) You will be then asked to file an insurance claim for your goods, which will likely be less than the actual value of your goods. This again is fair warning. Read More

Me Y.

Oakland, CA

2022-01-26

4/19/2020 This business is illegal. They do not have a Vallejo business license, which is required. I asked the City about why they did not have a license and they mumbled something about Code Violations. They do not care about your stuff, and their website is fake. Do not hire them. Their business has nothing to do with keeping your goods safe, and everything with providing a front for money laundering. You will be met by a group of unprofessional, unprepared workers in a sh!tty van or truck. They will then consolidate that truck into a larger semi, or take it to their sh!tty warehouse to be stored until they have a partial load, with what ever drugs, weapons, or other contraband they are moving. You've been warned. Updated: 1/26/22 Like other reviewers, I've been interviewed by the DoT (via the FBI) as part of their investigations regarding a nationwide financial fraud scheme. (I've also been investigating them and have spoken to former employees, confirming and explaining the illegal activities and fraud committed against customers.) The way it works is they underbid your contract then blame you for being "dishonest", then you incur charges which you will need to pay in order for them to release your goods. They know you'll pay whatever they ask in order to get your life back, but the legal term for this is extortion. "Dishonesty" would include not explaining there was a bridge they had to drive over, or that you had a bed included in a 1bd/1ba move. Who doesn't have a bed in this circumstance? It is illegal to charge more than the original contract, but few consumers know this. This is how they are able to leverage your innocence and the honesty of other moving companies who price fairly. Along with your goods being moved, your personal items are picked through at their warehouses and locations where they "overnight" along the way. (This was confirmed by their employees.) Valuable items are then sold or given to employees as "payment". (Yes, they operate as a cash business with many of their employees, since most are seasonal.) You will be then asked to file an insurance claim for your goods, which will likely be less than the actual value of your goods. This again is fair warning. Read More

Me Y.

Oakland, CA

2022-01-26

4/19/2020 This business is illegal. They do not have a Vallejo business license, which is required. I asked the City about why they did not have a license and they mumbled something about Code Violations. They do not care about your stuff, and their website is fake. Do not hire them. Their business has nothing to do with keeping your goods safe, and everything with providing a front for money laundering. You will be met by a group of unprofessional, unprepared workers in a sh!tty van or truck. They will then consolidate that truck into a larger semi, or take it to their sh!tty warehouse to be stored until they have a partial load, with what ever drugs, weapons, or other contraband they are moving. You've been warned. Updated: 1/26/22 Like other reviewers, I've been interviewed by the DoT (via the FBI) as part of their investigations regarding a nationwide financial fraud scheme. (I've also been investigating them and have spoken to former employees, confirming and explaining the illegal activities and fraud committed against customers.) The way it works is they underbid your contract then blame you for being "dishonest", then you incur charges which you will need to pay in order for them to release your goods. They know you'll pay whatever they ask in order to get your life back, but the legal term for this is extortion. "Dishonesty" would include not explaining there was a bridge they had to drive over, or that you had a bed included in a 1bd/1ba move. Who doesn't have a bed in this circumstance? It is illegal to charge more than the original contract, but few consumers know this. This is how they are able to leverage your innocence and the honesty of other moving companies who price fairly. Along with your goods being moved, your personal items are picked through at their warehouses and locations where they "overnight" along the way. (This was confirmed by their employees.) Valuable items are then sold or given to employees as "payment". (Yes, they operate as a cash business with many of their employees, since most are seasonal.) You will be then asked to file an insurance claim for your goods, which will likely be less than the actual value of your goods. This again is fair warning. Read More

Barbara M.

Fallon, NV

2021-12-13

This is not a company to be trusted. It took them over 90 days to deliver my household items from Nevada to Iowa. Of course, they blamed the lack of trucks and drivers. This was a real thing, however, they never kept in touch with me. I made several phone calls trying to get my items. They did deduct $150 from the final amount because they didn't deliver within 90 days from the pack out date. 10 out of 12 bookcases were broken. A 10 set of Pfaltzgraff dinnerware only had 5 plates, 3 bowls, and 6 mugs not broken. The rest was broken. Many of the book boxes were broken and split opened on the sides. I have no idea what or how many books were lost. They lost many personal pictures and those that did make it were not protected very well which resulted in broken frames and glass. I had several figurines broken because they were not well packed and the carelessness of the movers. They "lost" a 55 inch flat screen television. I have no proof, of course, but I doubt it was lost. I gave them a list of items that were not delivered. They never contacted me in regards towards finding my items. I had to call 3 or 4 times to find out what was going on. They only found a floor lamp and a telescope. I was told some of my items may be in their LA warehouse and they couldn't go there to look for my items. Why my items was moved from Sacramento to LA was never explained. I called again, November 18. I asked when I could expect to have my two items delivered. Their answer was that it will go out on the next delivery truck to my area. I don't expect to see them. Don't do business with this company. They are careless, untrustworthy, uncommunicative and "lose" items. They do not put customers first. They only care about how much money they can get out of you. They don't even deserve one star. Read More

Barbara M.

Fallon, NV

2021-12-13

This is not a company to be trusted. It took them over 90 days to deliver my household items from Nevada to Iowa. Of course, they blamed the lack of trucks and drivers. This was a real thing, however, they never kept in touch with me. I made several phone calls trying to get my items. They did deduct $150 from the final amount because they didn't deliver within 90 days from the pack out date. 10 out of 12 bookcases were broken. A 10 set of Pfaltzgraff dinnerware only had 5 plates, 3 bowls, and 6 mugs not broken. The rest was broken. Many of the book boxes were broken and split opened on the sides. I have no idea what or how many books were lost. They lost many personal pictures and those that did make it were not protected very well which resulted in broken frames and glass. I had several figurines broken because they were not well packed and the carelessness of the movers. They "lost" a 55 inch flat screen television. I have no proof, of course, but I doubt it was lost. I gave them a list of items that were not delivered. They never contacted me in regards towards finding my items. I had to call 3 or 4 times to find out what was going on. They only found a floor lamp and a telescope. I was told some of my items may be in their LA warehouse and they couldn't go there to look for my items. Why my items was moved from Sacramento to LA was never explained. I called again, November 18. I asked when I could expect to have my two items delivered. Their answer was that it will go out on the next delivery truck to my area. I don't expect to see them. Don't do business with this company. They are careless, untrustworthy, uncommunicative and "lose" items. They do not put customers first. They only care about how much money they can get out of you. They don't even deserve one star. Read More

Barbara M.

Fallon, NV

2021-12-13

This is not a company to be trusted. It took them over 90 days to deliver my household items from Nevada to Iowa. Of course, they blamed the lack of trucks and drivers. This was a real thing, however, they never kept in touch with me. I made several phone calls trying to get my items. They did deduct $150 from the final amount because they didn't deliver within 90 days from the pack out date. 10 out of 12 bookcases were broken. A 10 set of Pfaltzgraff dinnerware only had 5 plates, 3 bowls, and 6 mugs not broken. The rest was broken. Many of the book boxes were broken and split opened on the sides. I have no idea what or how many books were lost. They lost many personal pictures and those that did make it were not protected very well which resulted in broken frames and glass. I had several figurines broken because they were not well packed and the carelessness of the movers. They "lost" a 55 inch flat screen television. I have no proof, of course, but I doubt it was lost. I gave them a list of items that were not delivered. They never contacted me in regards towards finding my items. I had to call 3 or 4 times to find out what was going on. They only found a floor lamp and a telescope. I was told some of my items may be in their LA warehouse and they couldn't go there to look for my items. Why my items was moved from Sacramento to LA was never explained. I called again, November 18. I asked when I could expect to have my two items delivered. Their answer was that it will go out on the next delivery truck to my area. I don't expect to see them. Don't do business with this company. They are careless, untrustworthy, uncommunicative and "lose" items. They do not put customers first. They only care about how much money they can get out of you. They don't even deserve one star. Read More

A W.

Tucson, AZ

2021-11-07

this company is the absolute worst company ever!!! as all the other reviews here read they are complete scam artists!!! they only get hired because other crappy ass brokers pawn their horrible service on people unknowingly! they lie and cheat people out of money! they have the worst customer service!! they do not return calls, have tons of hidden fees and sneaky little scams to extort money....such as a "crate"for a glass/wood tv stand, that cost $125 and was literally a cardboard box with some plastic wrapped on it. then after they unloaded my stuff, they left all of the plastic,tape and cardboard trash, on the side of the street in front of my house!!! i had to clean up giant mounds of trash blowing all over the neighborhood on a windy day!!!! if i could give them negative 10 stars i would. they should be in jail!! next step is reporting them to every government agency i can!!!! Read More

A W.

Tucson, AZ

2021-11-07

this company is the absolute worst company ever!!! as all the other reviews here read they are complete scam artists!!! they only get hired because other crappy ass brokers pawn their horrible service on people unknowingly! they lie and cheat people out of money! they have the worst customer service!! they do not return calls, have tons of hidden fees and sneaky little scams to extort money....such as a "crate"for a glass/wood tv stand, that cost $125 and was literally a cardboard box with some plastic wrapped on it. then after they unloaded my stuff, they left all of the plastic,tape and cardboard trash, on the side of the street in front of my house!!! i had to clean up giant mounds of trash blowing all over the neighborhood on a windy day!!!! if i could give them negative 10 stars i would. they should be in jail!! next step is reporting them to every government agency i can!!!! Read More

A W.

Tucson, AZ

2021-11-07

this company is the absolute worst company ever!!! as all the other reviews here read they are complete scam artists!!! they only get hired because other crappy ass brokers pawn their horrible service on people unknowingly! they lie and cheat people out of money! they have the worst customer service!! they do not return calls, have tons of hidden fees and sneaky little scams to extort money....such as a "crate"for a glass/wood tv stand, that cost $125 and was literally a cardboard box with some plastic wrapped on it. then after they unloaded my stuff, they left all of the plastic,tape and cardboard trash, on the side of the street in front of my house!!! i had to clean up giant mounds of trash blowing all over the neighborhood on a windy day!!!! if i could give them negative 10 stars i would. they should be in jail!! next step is reporting them to every government agency i can!!!! Read More

A W.

Tucson, AZ

2021-11-07

this company is the absolute worst company ever!!! as all the other reviews here read they are complete scam artists!!! they only get hired because other crappy ass brokers pawn their horrible service on people unknowingly! they lie and cheat people out of money! they have the worst customer service!! they do not return calls, have tons of hidden fees and sneaky little scams to extort money....such as a "crate"for a glass/wood tv stand, that cost $125 and was literally a cardboard box with some plastic wrapped on it. then after they unloaded my stuff, they left all of the plastic,tape and cardboard trash, on the side of the street in front of my house!!! i had to clean up giant mounds of trash blowing all over the neighborhood on a windy day!!!! if i could give them negative 10 stars i would. they should be in jail!! next step is reporting them to every government agency i can!!!! Read More

Jeff I.

Manhattan Beach, CA

2021-09-07

Where to begin with this company? I booked a move form Long Beach CA to Milwaukee WI, through a company called Mission Moving that then contracted out to this moving company, Brooklyn Moving INC based out of Fairfield CA. The head mover Basil, broke two of my lamps and bed frame, lol he actually broke the bed frame in my apartment in Long Beach. Then proceed to lose, steal, or throw away my bed and box spring Luckily somehow even with my other damaged boxes, which there were many, nothing else was broken. They even contracted out their contract to another moving company and the movers filled me on on what a horrible company they are and how many complaints they receive. Then beyond that, no updates no anything from the company. Then when you call you the company to ask, rightfully, where your belongings are you will get a range of answers from there is no warehouse manager- no clue- to whatever excuse they can come up with to get you off the phone. They even say IF, so basically I know I am not getting my mattress or box spring back. When you do call you will probably get to talk to a Camille or Jasmine, they will legit not help you at all. Do yourselves a huuuuuge favor do not use Brooklyn Moving INC or Mission Moving. Pay a little bit more for peace of mind. I got hustled but you don't not have to be hustled. Read More

Jeff I.

Manhattan Beach, CA

2021-09-07

Where to begin with this company? I booked a move form Long Beach CA to Milwaukee WI, through a company called Mission Moving that then contracted out to this moving company, Brooklyn Moving INC based out of Fairfield CA. The head mover Basil, broke two of my lamps and bed frame, lol he actually broke the bed frame in my apartment in Long Beach. Then proceed to lose, steal, or throw away my bed and box spring Luckily somehow even with my other damaged boxes, which there were many, nothing else was broken. They even contracted out their contract to another moving company and the movers filled me on on what a horrible company they are and how many complaints they receive. Then beyond that, no updates no anything from the company. Then when you call you the company to ask, rightfully, where your belongings are you will get a range of answers from there is no warehouse manager- no clue- to whatever excuse they can come up with to get you off the phone. They even say IF, so basically I know I am not getting my mattress or box spring back. When you do call you will probably get to talk to a Camille or Jasmine, they will legit not help you at all. Do yourselves a huuuuuge favor do not use Brooklyn Moving INC or Mission Moving. Pay a little bit more for peace of mind. I got hustled but you don't not have to be hustled. Read More

Jeff I.

Manhattan Beach, CA

2021-09-07

Where to begin with this company? I booked a move form Long Beach CA to Milwaukee WI, through a company called Mission Moving that then contracted out to this moving company, Brooklyn Moving INC based out of Fairfield CA. The head mover Basil, broke two of my lamps and bed frame, lol he actually broke the bed frame in my apartment in Long Beach. Then proceed to lose, steal, or throw away my bed and box spring Luckily somehow even with my other damaged boxes, which there were many, nothing else was broken. They even contracted out their contract to another moving company and the movers filled me on on what a horrible company they are and how many complaints they receive. Then beyond that, no updates no anything from the company. Then when you call you the company to ask, rightfully, where your belongings are you will get a range of answers from there is no warehouse manager- no clue- to whatever excuse they can come up with to get you off the phone. They even say IF, so basically I know I am not getting my mattress or box spring back. When you do call you will probably get to talk to a Camille or Jasmine, they will legit not help you at all. Do yourselves a huuuuuge favor do not use Brooklyn Moving INC or Mission Moving. Pay a little bit more for peace of mind. I got hustled but you don't not have to be hustled. Read More

Jeff I.

Manhattan Beach, CA

2021-09-07

Where to begin with this company? I booked a move form Long Beach CA to Milwaukee WI, through a company called Mission Moving that then contracted out to this moving company, Brooklyn Moving INC based out of Fairfield CA. The head mover Basil, broke two of my lamps and bed frame, lol he actually broke the bed frame in my apartment in Long Beach. Then proceed to lose, steal, or throw away my bed and box spring Luckily somehow even with my other damaged boxes, which there were many, nothing else was broken. They even contracted out their contract to another moving company and the movers filled me on on what a horrible company they are and how many complaints they receive. Then beyond that, no updates no anything from the company. Then when you call you the company to ask, rightfully, where your belongings are you will get a range of answers from there is no warehouse manager- no clue- to whatever excuse they can come up with to get you off the phone. They even say IF, so basically I know I am not getting my mattress or box spring back. When you do call you will probably get to talk to a Camille or Jasmine, they will legit not help you at all. Do yourselves a huuuuuge favor do not use Brooklyn Moving INC or Mission Moving. Pay a little bit more for peace of mind. I got hustled but you don't not have to be hustled. Read More

Jennifer S.

Port St. Lucie, FL

2021-08-25

They suck and we should all file a class action lawsuit lawsuit against them. They are not BBB acceptable according to New York, which is the state the contract states arbitration must take place under New York laws. I wouldn't recommend this company to my worst enemy. And they also delivered someone else's box to us, I was able to get in touch with the owner. Brooklyn Moving.hasn't delivered there belongings l. This company doesn't deserve 1 star zero, but it wouldn't let me post without choosing at least one.!!!! Now, this doesn't even include the things they didn't deliver or inventory, nor the damage they did to the house that was already sold, where the moving company unprofessional packed everything. My mother in law is 78 years old she paid this coming $21,000 to move her stuff from CA to FL. They either broke, lost misplaced, scratched almost everything of value. This company has no business even being in business. I have many, many more pictures. It just makes me sick knowing how this company is taking advantage of people. Something needs to be done about it....... Read More

Jennifer S.

Port St. Lucie, FL

2021-08-25

They suck and we should all file a class action lawsuit lawsuit against them. They are not BBB acceptable according to New York, which is the state the contract states arbitration must take place under New York laws. I wouldn't recommend this company to my worst enemy. And they also delivered someone else's box to us, I was able to get in touch with the owner. Brooklyn Moving.hasn't delivered there belongings l. This company doesn't deserve 1 star zero, but it wouldn't let me post without choosing at least one.!!!! Now, this doesn't even include the things they didn't deliver or inventory, nor the damage they did to the house that was already sold, where the moving company unprofessional packed everything. My mother in law is 78 years old she paid this coming $21,000 to move her stuff from CA to FL. They either broke, lost misplaced, scratched almost everything of value. This company has no business even being in business. I have many, many more pictures. It just makes me sick knowing how this company is taking advantage of people. Something needs to be done about it....... Read More

Jennifer S.

Port St. Lucie, FL

2021-08-25

They suck and we should all file a class action lawsuit lawsuit against them. They are not BBB acceptable according to New York, which is the state the contract states arbitration must take place under New York laws. I wouldn't recommend this company to my worst enemy. And they also delivered someone else's box to us, I was able to get in touch with the owner. Brooklyn Moving.hasn't delivered there belongings l. This company doesn't deserve 1 star zero, but it wouldn't let me post without choosing at least one.!!!! Now, this doesn't even include the things they didn't deliver or inventory, nor the damage they did to the house that was already sold, where the moving company unprofessional packed everything. My mother in law is 78 years old she paid this coming $21,000 to move her stuff from CA to FL. They either broke, lost misplaced, scratched almost everything of value. This company has no business even being in business. I have many, many more pictures. It just makes me sick knowing how this company is taking advantage of people. Something needs to be done about it....... Read More

Jennifer S.

Port St. Lucie, FL

2021-08-25

They suck and we should all file a class action lawsuit lawsuit against them. They are not BBB acceptable according to New York, which is the state the contract states arbitration must take place under New York laws. I wouldn't recommend this company to my worst enemy. And they also delivered someone else's box to us, I was able to get in touch with the owner. Brooklyn Moving.hasn't delivered there belongings l. This company doesn't deserve 1 star zero, but it wouldn't let me post without choosing at least one.!!!! Now, this doesn't even include the things they didn't deliver or inventory, nor the damage they did to the house that was already sold, where the moving company unprofessional packed everything. My mother in law is 78 years old she paid this coming $21,000 to move her stuff from CA to FL. They either broke, lost misplaced, scratched almost everything of value. This company has no business even being in business. I have many, many more pictures. It just makes me sick knowing how this company is taking advantage of people. Something needs to be done about it....... Read More

Doshie D.

Roseville, CA

2021-08-18

I guess if I could give them a zero negative rating I would! We moved from California to Texas and I paid extra for what they considered a crate for my china hutch. This was to assure that the China hutch would arrive in Texas in perfect condition. Needless to say every single piece of wooden furniture it is broken or damaged! And when I say every piece, I mean every single piece. These people do not realize that the repair on all this furniture is probably going to cost about the same amount that I paid them to move me. Which was over $12,000! I will upload pictures of broken items. I am currently in the process of filing a claim through their online procedure. But also when I called their office to ask what the policy or procedure was, the girl on the phone mocked me! Telling me to have an amazing day! How do you have such an amazing day when every single piece of furniture is ruined! Also my $5000 king size pillow top mattress, look like it had been dragged through their warehouse! And you would say wasn't it in a protective bag, yes it was but that was ripped all to hell and my mattress look like it had been dragged through oil. Pictures will be uploaded as well. So if you are asking if you should use this company, I think you know what my answer is! This was not a good value and I can't believe how much of my furniture is damaged! Read More

Doshie D.

Roseville, CA

2021-08-18

I guess if I could give them a zero negative rating I would! We moved from California to Texas and I paid extra for what they considered a crate for my china hutch. This was to assure that the China hutch would arrive in Texas in perfect condition. Needless to say every single piece of wooden furniture it is broken or damaged! And when I say every piece, I mean every single piece. These people do not realize that the repair on all this furniture is probably going to cost about the same amount that I paid them to move me. Which was over $12,000! I will upload pictures of broken items. I am currently in the process of filing a claim through their online procedure. But also when I called their office to ask what the policy or procedure was, the girl on the phone mocked me! Telling me to have an amazing day! How do you have such an amazing day when every single piece of furniture is ruined! Also my $5000 king size pillow top mattress, look like it had been dragged through their warehouse! And you would say wasn't it in a protective bag, yes it was but that was ripped all to hell and my mattress look like it had been dragged through oil. Pictures will be uploaded as well. So if you are asking if you should use this company, I think you know what my answer is! This was not a good value and I can't believe how much of my furniture is damaged! Read More

Doshie D.

Roseville, CA

2021-08-18

I guess if I could give them a zero negative rating I would! We moved from California to Texas and I paid extra for what they considered a crate for my china hutch. This was to assure that the China hutch would arrive in Texas in perfect condition. Needless to say every single piece of wooden furniture it is broken or damaged! And when I say every piece, I mean every single piece. These people do not realize that the repair on all this furniture is probably going to cost about the same amount that I paid them to move me. Which was over $12,000! I will upload pictures of broken items. I am currently in the process of filing a claim through their online procedure. But also when I called their office to ask what the policy or procedure was, the girl on the phone mocked me! Telling me to have an amazing day! How do you have such an amazing day when every single piece of furniture is ruined! Also my $5000 king size pillow top mattress, look like it had been dragged through their warehouse! And you would say wasn't it in a protective bag, yes it was but that was ripped all to hell and my mattress look like it had been dragged through oil. Pictures will be uploaded as well. So if you are asking if you should use this company, I think you know what my answer is! This was not a good value and I can't believe how much of my furniture is damaged! Read More

Doshie D.

Roseville, CA

2021-08-18

I guess if I could give them a zero negative rating I would! We moved from California to Texas and I paid extra for what they considered a crate for my china hutch. This was to assure that the China hutch would arrive in Texas in perfect condition. Needless to say every single piece of wooden furniture it is broken or damaged! And when I say every piece, I mean every single piece. These people do not realize that the repair on all this furniture is probably going to cost about the same amount that I paid them to move me. Which was over $12,000! I will upload pictures of broken items. I am currently in the process of filing a claim through their online procedure. But also when I called their office to ask what the policy or procedure was, the girl on the phone mocked me! Telling me to have an amazing day! How do you have such an amazing day when every single piece of furniture is ruined! Also my $5000 king size pillow top mattress, look like it had been dragged through their warehouse! And you would say wasn't it in a protective bag, yes it was but that was ripped all to hell and my mattress look like it had been dragged through oil. Pictures will be uploaded as well. So if you are asking if you should use this company, I think you know what my answer is! This was not a good value and I can't believe how much of my furniture is damaged! Read More

Ethan P.

Vestal, NY

2021-06-24

I was paired with Brooklyn Moving Inc. only because I booked my move through a broker, National Movers. The price and pick-up process was fine but from that point forward, it was one of the worst and most stressful experiences I've ever had moving. When I booked the move, I was told the delivery window would be 7-14 business days from pickup which coordinated perfectly with the date my new home would be available. After pickup, I was told the delivery rage was actually 7-21 business days after the earliest available move in date. I totally understand the complicated logistics of moving a truck across the country but this simple missed detail caused weeks of inconvenience, essentially having to live without any furniture for multiple weeks. Additionally, I tried to connect with Brooklyn Moving Inc. 10x times to get a better sense of when my delivery would actually arrive. This was a complete waste of time and the customer service team repeated the same "we will call you when you things are picked up and the driver will call the day before they get there". Charrice went from being somewhat helpful to just plain rude and it seemed like she kind of enjoyed delivering the bad news that she had no additional information to share. After waiting over a month from when my goods were picked up, the delivery finally came. I was charged $100 for waiting because they would not accept my cashiers check (this is actually included in the contract but in microprint and there was no follow up or reminder from the company as we got closer to the date). I believe this is done intentionally to make extra $ of waiting fees and the driver was extremely rude while we worked through the issue. I ended up having to drive to Walmart to get money order. And for the cherry on top, every single one of my important items was damaged. My peloton screen was chattered and dissembled from the bike even though it was assembled upon pick up, my sofa was delivered with no legs, my dining table had no hardware to re-assemble, my outdoor sofa legs is cracked in half (leaving it unusable), over $1K of bedding mysteriously disappeared, two large glass frames shattered, and they even went the extra mile to leave several deep scratches in my new hardwood floors. I foolishly went with the standard insurance and am certain I will not be compensated appropriately because I naively thought a professional moving company would be able to move a one bedroom apartment without causing as much damage as they did. Do yourself a favor and book literally any other moving company. I have read through so many similar reviews to my experience which shows just how consistently terrible of a job they do. Read More

Ethan P.

Vestal, NY

2021-06-24

I was paired with Brooklyn Moving Inc. only because I booked my move through a broker, National Movers. The price and pick-up process was fine but from that point forward, it was one of the worst and most stressful experiences I've ever had moving. When I booked the move, I was told the delivery window would be 7-14 business days from pickup which coordinated perfectly with the date my new home would be available. After pickup, I was told the delivery rage was actually 7-21 business days after the earliest available move in date. I totally understand the complicated logistics of moving a truck across the country but this simple missed detail caused weeks of inconvenience, essentially having to live without any furniture for multiple weeks. Additionally, I tried to connect with Brooklyn Moving Inc. 10x times to get a better sense of when my delivery would actually arrive. This was a complete waste of time and the customer service team repeated the same "we will call you when you things are picked up and the driver will call the day before they get there". Charrice went from being somewhat helpful to just plain rude and it seemed like she kind of enjoyed delivering the bad news that she had no additional information to share. After waiting over a month from when my goods were picked up, the delivery finally came. I was charged $100 for waiting because they would not accept my cashiers check (this is actually included in the contract but in microprint and there was no follow up or reminder from the company as we got closer to the date). I believe this is done intentionally to make extra $ of waiting fees and the driver was extremely rude while we worked through the issue. I ended up having to drive to Walmart to get money order. And for the cherry on top, every single one of my important items was damaged. My peloton screen was chattered and dissembled from the bike even though it was assembled upon pick up, my sofa was delivered with no legs, my dining table had no hardware to re-assemble, my outdoor sofa legs is cracked in half (leaving it unusable), over $1K of bedding mysteriously disappeared, two large glass frames shattered, and they even went the extra mile to leave several deep scratches in my new hardwood floors. I foolishly went with the standard insurance and am certain I will not be compensated appropriately because I naively thought a professional moving company would be able to move a one bedroom apartment without causing as much damage as they did. Do yourself a favor and book literally any other moving company. I have read through so many similar reviews to my experience which shows just how consistently terrible of a job they do. Read More

Ethan P.

Vestal, NY

2021-06-24

I was paired with Brooklyn Moving Inc. only because I booked my move through a broker, National Movers. The price and pick-up process was fine but from that point forward, it was one of the worst and most stressful experiences I've ever had moving. When I booked the move, I was told the delivery window would be 7-14 business days from pickup which coordinated perfectly with the date my new home would be available. After pickup, I was told the delivery rage was actually 7-21 business days after the earliest available move in date. I totally understand the complicated logistics of moving a truck across the country but this simple missed detail caused weeks of inconvenience, essentially having to live without any furniture for multiple weeks. Additionally, I tried to connect with Brooklyn Moving Inc. 10x times to get a better sense of when my delivery would actually arrive. This was a complete waste of time and the customer service team repeated the same "we will call you when you things are picked up and the driver will call the day before they get there". Charrice went from being somewhat helpful to just plain rude and it seemed like she kind of enjoyed delivering the bad news that she had no additional information to share. After waiting over a month from when my goods were picked up, the delivery finally came. I was charged $100 for waiting because they would not accept my cashiers check (this is actually included in the contract but in microprint and there was no follow up or reminder from the company as we got closer to the date). I believe this is done intentionally to make extra $ of waiting fees and the driver was extremely rude while we worked through the issue. I ended up having to drive to Walmart to get money order. And for the cherry on top, every single one of my important items was damaged. My peloton screen was chattered and dissembled from the bike even though it was assembled upon pick up, my sofa was delivered with no legs, my dining table had no hardware to re-assemble, my outdoor sofa legs is cracked in half (leaving it unusable), over $1K of bedding mysteriously disappeared, two large glass frames shattered, and they even went the extra mile to leave several deep scratches in my new hardwood floors. I foolishly went with the standard insurance and am certain I will not be compensated appropriately because I naively thought a professional moving company would be able to move a one bedroom apartment without causing as much damage as they did. Do yourself a favor and book literally any other moving company. I have read through so many similar reviews to my experience which shows just how consistently terrible of a job they do. Read More

Ethan P.

Vestal, NY

2021-06-24

I was paired with Brooklyn Moving Inc. only because I booked my move through a broker, National Movers. The price and pick-up process was fine but from that point forward, it was one of the worst and most stressful experiences I've ever had moving. When I booked the move, I was told the delivery window would be 7-14 business days from pickup which coordinated perfectly with the date my new home would be available. After pickup, I was told the delivery rage was actually 7-21 business days after the earliest available move in date. I totally understand the complicated logistics of moving a truck across the country but this simple missed detail caused weeks of inconvenience, essentially having to live without any furniture for multiple weeks. Additionally, I tried to connect with Brooklyn Moving Inc. 10x times to get a better sense of when my delivery would actually arrive. This was a complete waste of time and the customer service team repeated the same "we will call you when you things are picked up and the driver will call the day before they get there". Charrice went from being somewhat helpful to just plain rude and it seemed like she kind of enjoyed delivering the bad news that she had no additional information to share. After waiting over a month from when my goods were picked up, the delivery finally came. I was charged $100 for waiting because they would not accept my cashiers check (this is actually included in the contract but in microprint and there was no follow up or reminder from the company as we got closer to the date). I believe this is done intentionally to make extra $ of waiting fees and the driver was extremely rude while we worked through the issue. I ended up having to drive to Walmart to get money order. And for the cherry on top, every single one of my important items was damaged. My peloton screen was chattered and dissembled from the bike even though it was assembled upon pick up, my sofa was delivered with no legs, my dining table had no hardware to re-assemble, my outdoor sofa legs is cracked in half (leaving it unusable), over $1K of bedding mysteriously disappeared, two large glass frames shattered, and they even went the extra mile to leave several deep scratches in my new hardwood floors. I foolishly went with the standard insurance and am certain I will not be compensated appropriately because I naively thought a professional moving company would be able to move a one bedroom apartment without causing as much damage as they did. Do yourself a favor and book literally any other moving company. I have read through so many similar reviews to my experience which shows just how consistently terrible of a job they do. Read More

Amy B.

Bryan, TX

2021-04-05

This company was horrible. Supposedly their truck was broken down for so long that they could not get us our shipment. We spoke to different people and everyone had a different story. When our shipment showed up we had multiple items damaged, items they said the insured and we paid more for we're broke, and when we tried to contact got no response. My grandmothers grandfather clock all the glass broke. I would never recommend this company to anyone as they have no communication skills and you constantly contact them and leave messages. We have a toddler and for a month we had nothing in our new house. DON'T USE THEM!!! Read More

Amy B.

Bryan, TX

2021-04-05

This company was horrible. Supposedly their truck was broken down for so long that they could not get us our shipment. We spoke to different people and everyone had a different story. When our shipment showed up we had multiple items damaged, items they said the insured and we paid more for we're broke, and when we tried to contact got no response. My grandmothers grandfather clock all the glass broke. I would never recommend this company to anyone as they have no communication skills and you constantly contact them and leave messages. We have a toddler and for a month we had nothing in our new house. DON'T USE THEM!!! Read More

Doug F.

Ocean City, NJ

2021-03-17

EDIT (3/18/21): SHOCKING! I just received a call from JASMINE AV, the customer service manager, the day after posting this review who ILLEGALLY THREATENED ME. She was rude, aggressive, confrontational and even more horrible than the first customer service agent, Charisse, I spoke to yesterday. She sent an email trying to say what I posted was FAKE. She said the photos I uploaded were not taken in the pickup location, I sent her proof they were. Then she said "They don't use CLEAR tape shown in the review picture, They use BROWN tape." - Really? I've attached photos of the same brown tape in the reviews. They came unprepared, ran out of tape, had to use mine. She also said their employees were professional and could not have fought in the hallways. I sent her FOUR videos of them fighting and I will gladly post them. Jasmine and Brooklyn Moving Inc. will try ANYTHING to silence honest customers unhappy with their terrible service, including LYING and THREATENING! After I proved her wrong with photo and video evidence this clearly upset her and she began yelling and screaming and threatening LEGAL ACTION. Just a warning for all Yelp review posters not only is a business NOT ALLOWED to contact a customer regarding a negative review as it's against Yelp's Policy but it's ILLEGAL for them to do so under The 2016 Consumer Review Fairness Act (CRFA). Don't fall for this criminal behavior! ORIGINAL (3/17/21): THE WORST!!! DO NOT USE!!! I have never had a WORSE experience ANY business than I have with Brooklyn Moving Inc. in my entire life! There is a reason they have such HORRIBLE REVIEWS! Virtually ALL of my property was DAMAGED, BROKEN, or MISSING! They underestimate the total charge. I was told it would be $3,000 to move less than a one-bedroom from LA to NJ. Extremely high given there was not much to move. The movers who showed up were rude, confrontational, and aggressive. None of them were wearing masks which in California is the law, given at the time of the move, it was the height of the COVID-19 pandemic. I made a comment given in my apartment building, masks are required. They sighed, ignored me, and refused. Completely unsafe and ILLEGAL! They then threw half of my furniture around, left a huge mess, scratched my floors and walls (which my apartment billed me $600 for). The one mover was visibly DRUNK and stumbling around so bad it led to a fight between him and the lead mover team. They were screaming in my apartment hallways so loud the neighbors called the front desk to complain. Then they said it would be an additional charge for a glass dining table WHICH THEY FORGOT TO TAKE WITH THEM. I called, and they said they would come back for it. They never did. I was still charged. They said the delivery would take 4-6 weeks; it took 7-8 weeks. When it was delivered, they rushed through the delivery halfway through, which was suspicious. Then we realized they BROKE an entire glass mirror that they intentionally left behind all other furniture and covered with their $60 moving blanket, which they NEVER forget to leave with. My elderly mother went to pick it up and cut her hand, having to go to a COVID-infected hospital. Upon further inspection, they broke a $1200 Samsung TV, another glass photo frame and scratched and ruined our $5000 restoration hardware couch. Lots of other of our belongings in the boxes are damaged as well. THE WORST PART: I tried for over a month to contact them to express my concerns and get information on how to file insurance claims. I even left a voicemail with the customer service representative, who said they would call back. They never called back. Even my broker (Safeway Moving, LLC) tried to contact them, and they never answered. This is clearly them stalling, so they don't have to file insurance claims and accept responsibility. After I heard from an employee, CHARISSE, weeks later, she was insulting, aggressive, interruptive, and confrontational. I remained calm the entire time, and I had to repeat myself to her multiple times because she wouldn't listen. I told her I have been trying to get in contact with you for weeks. She would yell things like "EXCUSE ME, IM SPEAKING!" and "DON'T INTERRUPT ME!" and "I'M TALKING! I'M TALKING NOW! IT'S MY TURN TO SPEAK!". She then LIED and said I never called them, to which I provided dates and times, which upset her even more. She then LIED AGAIN and said they needed photos to process claims. I contacted CSI, their insurance board, and they said that's not true. She then abruptly hung up on me and refused to let me speak with their manager. Can you imagine if customer service representatives from Apple or Google or any other actual company talked to their customers like this? This has escalated so horribly, and they have made no attempt to remedy the situation. It has been a NIGHTMARE for the past five months having to deal with them and their mistakes. Whatever you do, DO NOT USE BROOKLYN MOVING INC!!! Read More

Doug F.

Ocean City, NJ

2021-03-17

EDIT (3/18/21): SHOCKING! I just received a call from JASMINE AV, the customer service manager, the day after posting this review who ILLEGALLY THREATENED ME. She was rude, aggressive, confrontational and even more horrible than the first customer service agent, Charisse, I spoke to yesterday. She sent an email trying to say what I posted was FAKE. She said the photos I uploaded were not taken in the pickup location, I sent her proof they were. Then she said "They don't use CLEAR tape shown in the review picture, They use BROWN tape." - Really? I've attached photos of the same brown tape in the reviews. They came unprepared, ran out of tape, had to use mine. She also said their employees were professional and could not have fought in the hallways. I sent her FOUR videos of them fighting and I will gladly post them. Jasmine and Brooklyn Moving Inc. will try ANYTHING to silence honest customers unhappy with their terrible service, including LYING and THREATENING! After I proved her wrong with photo and video evidence this clearly upset her and she began yelling and screaming and threatening LEGAL ACTION. Just a warning for all Yelp review posters not only is a business NOT ALLOWED to contact a customer regarding a negative review as it's against Yelp's Policy but it's ILLEGAL for them to do so under The 2016 Consumer Review Fairness Act (CRFA). Don't fall for this criminal behavior! ORIGINAL (3/17/21): THE WORST!!! DO NOT USE!!! I have never had a WORSE experience ANY business than I have with Brooklyn Moving Inc. in my entire life! There is a reason they have such HORRIBLE REVIEWS! Virtually ALL of my property was DAMAGED, BROKEN, or MISSING! They underestimate the total charge. I was told it would be $3,000 to move less than a one-bedroom from LA to NJ. Extremely high given there was not much to move. The movers who showed up were rude, confrontational, and aggressive. None of them were wearing masks which in California is the law, given at the time of the move, it was the height of the COVID-19 pandemic. I made a comment given in my apartment building, masks are required. They sighed, ignored me, and refused. Completely unsafe and ILLEGAL! They then threw half of my furniture around, left a huge mess, scratched my floors and walls (which my apartment billed me $600 for). The one mover was visibly DRUNK and stumbling around so bad it led to a fight between him and the lead mover team. They were screaming in my apartment hallways so loud the neighbors called the front desk to complain. Then they said it would be an additional charge for a glass dining table WHICH THEY FORGOT TO TAKE WITH THEM. I called, and they said they would come back for it. They never did. I was still charged. They said the delivery would take 4-6 weeks; it took 7-8 weeks. When it was delivered, they rushed through the delivery halfway through, which was suspicious. Then we realized they BROKE an entire glass mirror that they intentionally left behind all other furniture and covered with their $60 moving blanket, which they NEVER forget to leave with. My elderly mother went to pick it up and cut her hand, having to go to a COVID-infected hospital. Upon further inspection, they broke a $1200 Samsung TV, another glass photo frame and scratched and ruined our $5000 restoration hardware couch. Lots of other of our belongings in the boxes are damaged as well. THE WORST PART: I tried for over a month to contact them to express my concerns and get information on how to file insurance claims. I even left a voicemail with the customer service representative, who said they would call back. They never called back. Even my broker (Safeway Moving, LLC) tried to contact them, and they never answered. This is clearly them stalling, so they don't have to file insurance claims and accept responsibility. After I heard from an employee, CHARISSE, weeks later, she was insulting, aggressive, interruptive, and confrontational. I remained calm the entire time, and I had to repeat myself to her multiple times because she wouldn't listen. I told her I have been trying to get in contact with you for weeks. She would yell things like "EXCUSE ME, IM SPEAKING!" and "DON'T INTERRUPT ME!" and "I'M TALKING! I'M TALKING NOW! IT'S MY TURN TO SPEAK!". She then LIED and said I never called them, to which I provided dates and times, which upset her even more. She then LIED AGAIN and said they needed photos to process claims. I contacted CSI, their insurance board, and they said that's not true. She then abruptly hung up on me and refused to let me speak with their manager. Can you imagine if customer service representatives from Apple or Google or any other actual company talked to their customers like this? This has escalated so horribly, and they have made no attempt to remedy the situation. It has been a NIGHTMARE for the past five months having to deal with them and their mistakes. Whatever you do, DO NOT USE BROOKLYN MOVING INC!!! Read More

Doug F.

Ocean City, NJ

2021-03-17

EDIT (3/18/21): SHOCKING! I just received a call from JASMINE AV, the customer service manager, the day after posting this review who ILLEGALLY THREATENED ME. She was rude, aggressive, confrontational and even more horrible than the first customer service agent, Charisse, I spoke to yesterday. She sent an email trying to say what I posted was FAKE. She said the photos I uploaded were not taken in the pickup location, I sent her proof they were. Then she said "They don't use CLEAR tape shown in the review picture, They use BROWN tape." - Really? I've attached photos of the same brown tape in the reviews. They came unprepared, ran out of tape, had to use mine. She also said their employees were professional and could not have fought in the hallways. I sent her FOUR videos of them fighting and I will gladly post them. Jasmine and Brooklyn Moving Inc. will try ANYTHING to silence honest customers unhappy with their terrible service, including LYING and THREATENING! After I proved her wrong with photo and video evidence this clearly upset her and she began yelling and screaming and threatening LEGAL ACTION. Just a warning for all Yelp review posters not only is a business NOT ALLOWED to contact a customer regarding a negative review as it's against Yelp's Policy but it's ILLEGAL for them to do so under The 2016 Consumer Review Fairness Act (CRFA). Don't fall for this criminal behavior! ORIGINAL (3/17/21): THE WORST!!! DO NOT USE!!! I have never had a WORSE experience ANY business than I have with Brooklyn Moving Inc. in my entire life! There is a reason they have such HORRIBLE REVIEWS! Virtually ALL of my property was DAMAGED, BROKEN, or MISSING! They underestimate the total charge. I was told it would be $3,000 to move less than a one-bedroom from LA to NJ. Extremely high given there was not much to move. The movers who showed up were rude, confrontational, and aggressive. None of them were wearing masks which in California is the law, given at the time of the move, it was the height of the COVID-19 pandemic. I made a comment given in my apartment building, masks are required. They sighed, ignored me, and refused. Completely unsafe and ILLEGAL! They then threw half of my furniture around, left a huge mess, scratched my floors and walls (which my apartment billed me $600 for). The one mover was visibly DRUNK and stumbling around so bad it led to a fight between him and the lead mover team. They were screaming in my apartment hallways so loud the neighbors called the front desk to complain. Then they said it would be an additional charge for a glass dining table WHICH THEY FORGOT TO TAKE WITH THEM. I called, and they said they would come back for it. They never did. I was still charged. They said the delivery would take 4-6 weeks; it took 7-8 weeks. When it was delivered, they rushed through the delivery halfway through, which was suspicious. Then we realized they BROKE an entire glass mirror that they intentionally left behind all other furniture and covered with their $60 moving blanket, which they NEVER forget to leave with. My elderly mother went to pick it up and cut her hand, having to go to a COVID-infected hospital. Upon further inspection, they broke a $1200 Samsung TV, another glass photo frame and scratched and ruined our $5000 restoration hardware couch. Lots of other of our belongings in the boxes are damaged as well. THE WORST PART: I tried for over a month to contact them to express my concerns and get information on how to file insurance claims. I even left a voicemail with the customer service representative, who said they would call back. They never called back. Even my broker (Safeway Moving, LLC) tried to contact them, and they never answered. This is clearly them stalling, so they don't have to file insurance claims and accept responsibility. After I heard from an employee, CHARISSE, weeks later, she was insulting, aggressive, interruptive, and confrontational. I remained calm the entire time, and I had to repeat myself to her multiple times because she wouldn't listen. I told her I have been trying to get in contact with you for weeks. She would yell things like "EXCUSE ME, IM SPEAKING!" and "DON'T INTERRUPT ME!" and "I'M TALKING! I'M TALKING NOW! IT'S MY TURN TO SPEAK!". She then LIED and said I never called them, to which I provided dates and times, which upset her even more. She then LIED AGAIN and said they needed photos to process claims. I contacted CSI, their insurance board, and they said that's not true. She then abruptly hung up on me and refused to let me speak with their manager. Can you imagine if customer service representatives from Apple or Google or any other actual company talked to their customers like this? This has escalated so horribly, and they have made no attempt to remedy the situation. It has been a NIGHTMARE for the past five months having to deal with them and their mistakes. Whatever you do, DO NOT USE BROOKLYN MOVING INC!!! Read More

Doug F.

Ocean City, NJ

2021-03-17

EDIT (3/18/21): SHOCKING! I just received a call from JASMINE AV, the customer service manager, the day after posting this review who ILLEGALLY THREATENED ME. She was rude, aggressive, confrontational and even more horrible than the first customer service agent, Charisse, I spoke to yesterday. She sent an email trying to say what I posted was FAKE. She said the photos I uploaded were not taken in the pickup location, I sent her proof they were. Then she said "They don't use CLEAR tape shown in the review picture, They use BROWN tape." - Really? I've attached photos of the same brown tape in the reviews. They came unprepared, ran out of tape, had to use mine. She also said their employees were professional and could not have fought in the hallways. I sent her FOUR videos of them fighting and I will gladly post them. Jasmine and Brooklyn Moving Inc. will try ANYTHING to silence honest customers unhappy with their terrible service, including LYING and THREATENING! After I proved her wrong with photo and video evidence this clearly upset her and she began yelling and screaming and threatening LEGAL ACTION. Just a warning for all Yelp review posters not only is a business NOT ALLOWED to contact a customer regarding a negative review as it's against Yelp's Policy but it's ILLEGAL for them to do so under The 2016 Consumer Review Fairness Act (CRFA). Don't fall for this criminal behavior! ORIGINAL (3/17/21): THE WORST!!! DO NOT USE!!! I have never had a WORSE experience ANY business than I have with Brooklyn Moving Inc. in my entire life! There is a reason they have such HORRIBLE REVIEWS! Virtually ALL of my property was DAMAGED, BROKEN, or MISSING! They underestimate the total charge. I was told it would be $3,000 to move less than a one-bedroom from LA to NJ. Extremely high given there was not much to move. The movers who showed up were rude, confrontational, and aggressive. None of them were wearing masks which in California is the law, given at the time of the move, it was the height of the COVID-19 pandemic. I made a comment given in my apartment building, masks are required. They sighed, ignored me, and refused. Completely unsafe and ILLEGAL! They then threw half of my furniture around, left a huge mess, scratched my floors and walls (which my apartment billed me $600 for). The one mover was visibly DRUNK and stumbling around so bad it led to a fight between him and the lead mover team. They were screaming in my apartment hallways so loud the neighbors called the front desk to complain. Then they said it would be an additional charge for a glass dining table WHICH THEY FORGOT TO TAKE WITH THEM. I called, and they said they would come back for it. They never did. I was still charged. They said the delivery would take 4-6 weeks; it took 7-8 weeks. When it was delivered, they rushed through the delivery halfway through, which was suspicious. Then we realized they BROKE an entire glass mirror that they intentionally left behind all other furniture and covered with their $60 moving blanket, which they NEVER forget to leave with. My elderly mother went to pick it up and cut her hand, having to go to a COVID-infected hospital. Upon further inspection, they broke a $1200 Samsung TV, another glass photo frame and scratched and ruined our $5000 restoration hardware couch. Lots of other of our belongings in the boxes are damaged as well. THE WORST PART: I tried for over a month to contact them to express my concerns and get information on how to file insurance claims. I even left a voicemail with the customer service representative, who said they would call back. They never called back. Even my broker (Safeway Moving, LLC) tried to contact them, and they never answered. This is clearly them stalling, so they don't have to file insurance claims and accept responsibility. After I heard from an employee, CHARISSE, weeks later, she was insulting, aggressive, interruptive, and confrontational. I remained calm the entire time, and I had to repeat myself to her multiple times because she wouldn't listen. I told her I have been trying to get in contact with you for weeks. She would yell things like "EXCUSE ME, IM SPEAKING!" and "DON'T INTERRUPT ME!" and "I'M TALKING! I'M TALKING NOW! IT'S MY TURN TO SPEAK!". She then LIED and said I never called them, to which I provided dates and times, which upset her even more. She then LIED AGAIN and said they needed photos to process claims. I contacted CSI, their insurance board, and they said that's not true. She then abruptly hung up on me and refused to let me speak with their manager. Can you imagine if customer service representatives from Apple or Google or any other actual company talked to their customers like this? This has escalated so horribly, and they have made no attempt to remedy the situation. It has been a NIGHTMARE for the past five months having to deal with them and their mistakes. Whatever you do, DO NOT USE BROOKLYN MOVING INC!!! Read More

Melissa S.

Torrance, CA

2021-01-29

Brooklyn movers were terrible. If I can give negative stars I would. They came to pick up our furniture, 2 hours late. No one wearing a mask (in the middle of a pandemic!) and trying to charge us more than what was discussed. Communication was awful. At one point they told us they didn't have a date we can expect our things. We finally received a text (about 2 weeks over our delivery date) telling us that our items are ready to be loaded and to reply with "confirm" so they know we are ready to receive. Keep in mind we moved from California to South Carolina, so at least a 4-5 day drive. The text also said that it will take 2-10 days for our items to get to us. The next day the moving company called and said they will be there that evening with our things. Ummm huh?? But they showed up and off loaded our items. Like I said, communication was not there. A lot of my items were either broken or damaged. I witnessed one of the guys drop one of my boxes on the sidewalk. I received smashed boxes, broken dishes, chips on my dining room table, one dining room chair was broken on the base. I feel like they literally just threw everything around. Now that we have un packed all the boxes we are realizing we are missing some things. My Home decor, a porcelain owl mini statue, 2 fake potted plants, our refrigerator magnets of places we have traveled and more! It's just sad, those were things that were important to us. Missing I would say 3 boxes of our stuff. Don't go with this company. It's was a nightmare. Rent a Uhaul and do it yourself, wish we would have! PS: if anyone happened to receive things that don't belong to you, they belong to someone! Maybe we can get our things back to the owners somehow? Read More

Melissa S.

Torrance, CA

2021-01-29

Brooklyn movers were terrible. If I can give negative stars I would. They came to pick up our furniture, 2 hours late. No one wearing a mask (in the middle of a pandemic!) and trying to charge us more than what was discussed. Communication was awful. At one point they told us they didn't have a date we can expect our things. We finally received a text (about 2 weeks over our delivery date) telling us that our items are ready to be loaded and to reply with "confirm" so they know we are ready to receive. Keep in mind we moved from California to South Carolina, so at least a 4-5 day drive. The text also said that it will take 2-10 days for our items to get to us. The next day the moving company called and said they will be there that evening with our things. Ummm huh?? But they showed up and off loaded our items. Like I said, communication was not there. A lot of my items were either broken or damaged. I witnessed one of the guys drop one of my boxes on the sidewalk. I received smashed boxes, broken dishes, chips on my dining room table, one dining room chair was broken on the base. I feel like they literally just threw everything around. Now that we have un packed all the boxes we are realizing we are missing some things. My Home decor, a porcelain owl mini statue, 2 fake potted plants, our refrigerator magnets of places we have traveled and more! It's just sad, those were things that were important to us. Missing I would say 3 boxes of our stuff. Don't go with this company. It's was a nightmare. Rent a Uhaul and do it yourself, wish we would have! PS: if anyone happened to receive things that don't belong to you, they belong to someone! Maybe we can get our things back to the owners somehow? Read More

Melissa S.

Torrance, CA

2021-01-29

Brooklyn movers were terrible. If I can give negative stars I would. They came to pick up our furniture, 2 hours late. No one wearing a mask (in the middle of a pandemic!) and trying to charge us more than what was discussed. Communication was awful. At one point they told us they didn't have a date we can expect our things. We finally received a text (about 2 weeks over our delivery date) telling us that our items are ready to be loaded and to reply with "confirm" so they know we are ready to receive. Keep in mind we moved from California to South Carolina, so at least a 4-5 day drive. The text also said that it will take 2-10 days for our items to get to us. The next day the moving company called and said they will be there that evening with our things. Ummm huh?? But they showed up and off loaded our items. Like I said, communication was not there. A lot of my items were either broken or damaged. I witnessed one of the guys drop one of my boxes on the sidewalk. I received smashed boxes, broken dishes, chips on my dining room table, one dining room chair was broken on the base. I feel like they literally just threw everything around. Now that we have un packed all the boxes we are realizing we are missing some things. My Home decor, a porcelain owl mini statue, 2 fake potted plants, our refrigerator magnets of places we have traveled and more! It's just sad, those were things that were important to us. Missing I would say 3 boxes of our stuff. Don't go with this company. It's was a nightmare. Rent a Uhaul and do it yourself, wish we would have! PS: if anyone happened to receive things that don't belong to you, they belong to someone! Maybe we can get our things back to the owners somehow? Read More

Melissa S.

Torrance, CA

2021-01-29

Brooklyn movers were terrible. If I can give negative stars I would. They came to pick up our furniture, 2 hours late. No one wearing a mask (in the middle of a pandemic!) and trying to charge us more than what was discussed. Communication was awful. At one point they told us they didn't have a date we can expect our things. We finally received a text (about 2 weeks over our delivery date) telling us that our items are ready to be loaded and to reply with "confirm" so they know we are ready to receive. Keep in mind we moved from California to South Carolina, so at least a 4-5 day drive. The text also said that it will take 2-10 days for our items to get to us. The next day the moving company called and said they will be there that evening with our things. Ummm huh?? But they showed up and off loaded our items. Like I said, communication was not there. A lot of my items were either broken or damaged. I witnessed one of the guys drop one of my boxes on the sidewalk. I received smashed boxes, broken dishes, chips on my dining room table, one dining room chair was broken on the base. I feel like they literally just threw everything around. Now that we have un packed all the boxes we are realizing we are missing some things. My Home decor, a porcelain owl mini statue, 2 fake potted plants, our refrigerator magnets of places we have traveled and more! It's just sad, those were things that were important to us. Missing I would say 3 boxes of our stuff. Don't go with this company. It's was a nightmare. Rent a Uhaul and do it yourself, wish we would have! PS: if anyone happened to receive things that don't belong to you, they belong to someone! Maybe we can get our things back to the owners somehow? Read More

Andrew T.

Los Angeles, CA

2021-01-25

This company is so awful and should not be in business. Be warned, do not use this company. It was a complete nightmare. They took over a month to deliver my things even after I called them almost every day telling them of the urgency. When my things finally arrived, the boxes were all smashed and my furniture was all dinged up. Anything fragile was crushed. On top of that, the movers were so rude and even threw my stuff around with no care at all in front of my face. I didn't even choose this company, a moving broker company pawned my move off to them. Don't let this company move your things, they'll get destroyed. It is better to pay an actual moving company. Brooklyn Moving is crooked. Read More

Andrew T.

Los Angeles, CA

2021-01-25

This company is so awful and should not be in business. Be warned, do not use this company. It was a complete nightmare. They took over a month to deliver my things even after I called them almost every day telling them of the urgency. When my things finally arrived, the boxes were all smashed and my furniture was all dinged up. Anything fragile was crushed. On top of that, the movers were so rude and even threw my stuff around with no care at all in front of my face. I didn't even choose this company, a moving broker company pawned my move off to them. Don't let this company move your things, they'll get destroyed. It is better to pay an actual moving company. Brooklyn Moving is crooked. Read More

Andrew T.

Los Angeles, CA

2021-01-25

This company is so awful and should not be in business. Be warned, do not use this company. It was a complete nightmare. They took over a month to deliver my things even after I called them almost every day telling them of the urgency. When my things finally arrived, the boxes were all smashed and my furniture was all dinged up. Anything fragile was crushed. On top of that, the movers were so rude and even threw my stuff around with no care at all in front of my face. I didn't even choose this company, a moving broker company pawned my move off to them. Don't let this company move your things, they'll get destroyed. It is better to pay an actual moving company. Brooklyn Moving is crooked. Read More

Andrew T.

Los Angeles, CA

2021-01-25

This company is so awful and should not be in business. Be warned, do not use this company. It was a complete nightmare. They took over a month to deliver my things even after I called them almost every day telling them of the urgency. When my things finally arrived, the boxes were all smashed and my furniture was all dinged up. Anything fragile was crushed. On top of that, the movers were so rude and even threw my stuff around with no care at all in front of my face. I didn't even choose this company, a moving broker company pawned my move off to them. Don't let this company move your things, they'll get destroyed. It is better to pay an actual moving company. Brooklyn Moving is crooked. Read More

Francie W.

Seattle, WA

2020-09-08

Brooklyn Moving deserves NEGATIVE Rating, not even one star for its FRAUD TO CUSTOMERS!!! We only had 8 items arranged for moving from Southern CA to WA and originally it costed $1,370 which we paid a deposit to guarantee the price. We had a contract with Move Smart which is a responsible and reasonable moving broker. Without notification, Move Smart appointed Brooklyn Moving, another moving broker to take up our moving order. Disaster began. In our case, Brooklyn Moving IMPLIED Additional Charges 2 TIMES WITHOUT INFORMING US, And NOT TO OBTAIN OUR CONSENT, one with additional fuel charges of $100 and secondly with bulky item charges of $125. Without our consent, the moving price for 8 items was 16.40% more than the original guarantee price, raising from $1,370 to $1,595!!! Instead Brooklyn Moving NOTIFIED US AFTER IT PICKED UP THE ITEMS!!! The invoice with Brooklyn Moving has never been signed by us and we NEVER AGREED to it!!! Brooklyn Moving lied to BBB as we NEVER SIGNED CONTRACT DIRECTLY WITH Brooklyn Moving prior to the pick up and staff of Brooklyn Moving knew that we were not at the site when drivers came to pick up the items as I had texted them to inform them to contact another address (our neighbor) to pick up moving items. The only signature we signed was upon delivery of the items to our WA address and we were forced to pay in full and sign before delivery of the items. The mover, Brooklyn Moving, was well aware that we were the customer, so was the driver. We have told them that we were not at the site and using text and telephone conversation to communicate with Brooklyn Moving. However, no one told us that there was ADDITIONAL charges on price and we did Not agree on any terms and conditions of Brooklyn Moving prior to the pick up of the items and the move. Is that industry norm and standard to ALLOW MOVING COMPANIES TO IMPOSE ADDITIONAL CHARGES TO CUSTOMERS AT THEIR DISCRETION WITHOUT CUSTOMERS' CONSENT??? Customer service at Brooklyn Moving is terrible! Calls were occasionally not answered and followed up. Customer Manager, Neveen even cut my line when I was reasoning with her and demanding her to rectify the situation for us!!! The lateness in traffic on the pick up at our CA premise was 4-8 hours, more than the quoted time, 10am-2pm, is it ACCEPTABLE? Why is it that the moving company like Brooklyn Moving can Imply late charges to customers for $175/hour and we, as customers have to accept lateness of over 4-8 hours and it has no liability for being late??? We were being threatened by Sammy, the manager that we have to pay them OR he will arrange to drop off the bulky item back to our house, not all of the 8 items!!! Is it reasonable??? We, as customers are not being protected by unethical and irresponsible movers like Brooklyn Moving!!! As a result, we had paid Brooklyn Moving the additional, unethical charges as we got reimbursed by Moving Smart. We paid half, $595 to Brooklyn Moving. Also, we were not notified of the delivery date until the day before delivery. ISN'T IT TERRIBLE!!! Unfortunately, this is not the only incident!!! AFTER the move: We received the delivery on 8/18/2020. We were forced to pay the remaining balance in full up front to the driver OR they will not DELIVER THE ITEMS BACK TO OUR HOUSE!!! However, a patio chair is missing and the bulky item, Sole Elliptical E35 (according to Brooklyn Moving was professional packed) was broken!!! We called and reported them to Brooklyn Moving immediately but for 3 weeks no one followed up on our missing patio chair and broken Sole Elliptical E35. I have called them numerous times and nobody answered. This morning, I called again without displaying my phone number. Finally someone answered. I asked for the name, the guy didn't tell me. I asked for the follow up status of the missing item, patio chair. He said he would check. I asked when will he follow up with me, he cut my line. What an irresponsible and unreliable company!!! This is totally unacceptable!!! We only had a total of 8 items delivered, and Brooklyn Moving has literally imposed additional charges on our move 2 times without informing us, as customers, adding up over 16.4% of the original promised price from $1,370 to $1,595. Upon delivery, we must pay in full before the driver load the items or we were told that he will NOT deliver. At that time, we didn't know that an item is missing and one item was broken. All in all, we only had 8 items moved back from Orange County, CA to Renton, WA. the patio chair is missing and our Sole Elliptical E35 is damaged. We have reported the issues to Brooklyn Moving for 3 weeks now! We urge their immediate follow up on them!!! We are hereby claiming our missing patio chair and repair/replace of our Sole Elliptical E35 as it has squeaking sound when we are using it. Going forward, we hereby hope to prevent disaster happen to future moving families. Read More

Francie W.

Seattle, WA

2020-09-08

Brooklyn Moving deserves NEGATIVE Rating, not even one star for its FRAUD TO CUSTOMERS!!! We only had 8 items arranged for moving from Southern CA to WA and originally it costed $1,370 which we paid a deposit to guarantee the price. We had a contract with Move Smart which is a responsible and reasonable moving broker. Without notification, Move Smart appointed Brooklyn Moving, another moving broker to take up our moving order. Disaster began. In our case, Brooklyn Moving IMPLIED Additional Charges 2 TIMES WITHOUT INFORMING US, And NOT TO OBTAIN OUR CONSENT, one with additional fuel charges of $100 and secondly with bulky item charges of $125. Without our consent, the moving price for 8 items was 16.40% more than the original guarantee price, raising from $1,370 to $1,595!!! Instead Brooklyn Moving NOTIFIED US AFTER IT PICKED UP THE ITEMS!!! The invoice with Brooklyn Moving has never been signed by us and we NEVER AGREED to it!!! Brooklyn Moving lied to BBB as we NEVER SIGNED CONTRACT DIRECTLY WITH Brooklyn Moving prior to the pick up and staff of Brooklyn Moving knew that we were not at the site when drivers came to pick up the items as I had texted them to inform them to contact another address (our neighbor) to pick up moving items. The only signature we signed was upon delivery of the items to our WA address and we were forced to pay in full and sign before delivery of the items. The mover, Brooklyn Moving, was well aware that we were the customer, so was the driver. We have told them that we were not at the site and using text and telephone conversation to communicate with Brooklyn Moving. However, no one told us that there was ADDITIONAL charges on price and we did Not agree on any terms and conditions of Brooklyn Moving prior to the pick up of the items and the move. Is that industry norm and standard to ALLOW MOVING COMPANIES TO IMPOSE ADDITIONAL CHARGES TO CUSTOMERS AT THEIR DISCRETION WITHOUT CUSTOMERS' CONSENT??? Customer service at Brooklyn Moving is terrible! Calls were occasionally not answered and followed up. Customer Manager, Neveen even cut my line when I was reasoning with her and demanding her to rectify the situation for us!!! The lateness in traffic on the pick up at our CA premise was 4-8 hours, more than the quoted time, 10am-2pm, is it ACCEPTABLE? Why is it that the moving company like Brooklyn Moving can Imply late charges to customers for $175/hour and we, as customers have to accept lateness of over 4-8 hours and it has no liability for being late??? We were being threatened by Sammy, the manager that we have to pay them OR he will arrange to drop off the bulky item back to our house, not all of the 8 items!!! Is it reasonable??? We, as customers are not being protected by unethical and irresponsible movers like Brooklyn Moving!!! As a result, we had paid Brooklyn Moving the additional, unethical charges as we got reimbursed by Moving Smart. We paid half, $595 to Brooklyn Moving. Also, we were not notified of the delivery date until the day before delivery. ISN'T IT TERRIBLE!!! Unfortunately, this is not the only incident!!! AFTER the move: We received the delivery on 8/18/2020. We were forced to pay the remaining balance in full up front to the driver OR they will not DELIVER THE ITEMS BACK TO OUR HOUSE!!! However, a patio chair is missing and the bulky item, Sole Elliptical E35 (according to Brooklyn Moving was professional packed) was broken!!! We called and reported them to Brooklyn Moving immediately but for 3 weeks no one followed up on our missing patio chair and broken Sole Elliptical E35. I have called them numerous times and nobody answered. This morning, I called again without displaying my phone number. Finally someone answered. I asked for the name, the guy didn't tell me. I asked for the follow up status of the missing item, patio chair. He said he would check. I asked when will he follow up with me, he cut my line. What an irresponsible and unreliable company!!! This is totally unacceptable!!! We only had a total of 8 items delivered, and Brooklyn Moving has literally imposed additional charges on our move 2 times without informing us, as customers, adding up over 16.4% of the original promised price from $1,370 to $1,595. Upon delivery, we must pay in full before the driver load the items or we were told that he will NOT deliver. At that time, we didn't know that an item is missing and one item was broken. All in all, we only had 8 items moved back from Orange County, CA to Renton, WA. the patio chair is missing and our Sole Elliptical E35 is damaged. We have reported the issues to Brooklyn Moving for 3 weeks now! We urge their immediate follow up on them!!! We are hereby claiming our missing patio chair and repair/replace of our Sole Elliptical E35 as it has squeaking sound when we are using it. Going forward, we hereby hope to prevent disaster happen to future moving families. Read More

Francie W.

Seattle, WA

2020-09-08

Brooklyn Moving deserves NEGATIVE Rating, not even one star for its FRAUD TO CUSTOMERS!!! We only had 8 items arranged for moving from Southern CA to WA and originally it costed $1,370 which we paid a deposit to guarantee the price. We had a contract with Move Smart which is a responsible and reasonable moving broker. Without notification, Move Smart appointed Brooklyn Moving, another moving broker to take up our moving order. Disaster began. In our case, Brooklyn Moving IMPLIED Additional Charges 2 TIMES WITHOUT INFORMING US, And NOT TO OBTAIN OUR CONSENT, one with additional fuel charges of $100 and secondly with bulky item charges of $125. Without our consent, the moving price for 8 items was 16.40% more than the original guarantee price, raising from $1,370 to $1,595!!! Instead Brooklyn Moving NOTIFIED US AFTER IT PICKED UP THE ITEMS!!! The invoice with Brooklyn Moving has never been signed by us and we NEVER AGREED to it!!! Brooklyn Moving lied to BBB as we NEVER SIGNED CONTRACT DIRECTLY WITH Brooklyn Moving prior to the pick up and staff of Brooklyn Moving knew that we were not at the site when drivers came to pick up the items as I had texted them to inform them to contact another address (our neighbor) to pick up moving items. The only signature we signed was upon delivery of the items to our WA address and we were forced to pay in full and sign before delivery of the items. The mover, Brooklyn Moving, was well aware that we were the customer, so was the driver. We have told them that we were not at the site and using text and telephone conversation to communicate with Brooklyn Moving. However, no one told us that there was ADDITIONAL charges on price and we did Not agree on any terms and conditions of Brooklyn Moving prior to the pick up of the items and the move. Is that industry norm and standard to ALLOW MOVING COMPANIES TO IMPOSE ADDITIONAL CHARGES TO CUSTOMERS AT THEIR DISCRETION WITHOUT CUSTOMERS' CONSENT??? Customer service at Brooklyn Moving is terrible! Calls were occasionally not answered and followed up. Customer Manager, Neveen even cut my line when I was reasoning with her and demanding her to rectify the situation for us!!! The lateness in traffic on the pick up at our CA premise was 4-8 hours, more than the quoted time, 10am-2pm, is it ACCEPTABLE? Why is it that the moving company like Brooklyn Moving can Imply late charges to customers for $175/hour and we, as customers have to accept lateness of over 4-8 hours and it has no liability for being late??? We were being threatened by Sammy, the manager that we have to pay them OR he will arrange to drop off the bulky item back to our house, not all of the 8 items!!! Is it reasonable??? We, as customers are not being protected by unethical and irresponsible movers like Brooklyn Moving!!! As a result, we had paid Brooklyn Moving the additional, unethical charges as we got reimbursed by Moving Smart. We paid half, $595 to Brooklyn Moving. Also, we were not notified of the delivery date until the day before delivery. ISN'T IT TERRIBLE!!! Unfortunately, this is not the only incident!!! AFTER the move: We received the delivery on 8/18/2020. We were forced to pay the remaining balance in full up front to the driver OR they will not DELIVER THE ITEMS BACK TO OUR HOUSE!!! However, a patio chair is missing and the bulky item, Sole Elliptical E35 (according to Brooklyn Moving was professional packed) was broken!!! We called and reported them to Brooklyn Moving immediately but for 3 weeks no one followed up on our missing patio chair and broken Sole Elliptical E35. I have called them numerous times and nobody answered. This morning, I called again without displaying my phone number. Finally someone answered. I asked for the name, the guy didn't tell me. I asked for the follow up status of the missing item, patio chair. He said he would check. I asked when will he follow up with me, he cut my line. What an irresponsible and unreliable company!!! This is totally unacceptable!!! We only had a total of 8 items delivered, and Brooklyn Moving has literally imposed additional charges on our move 2 times without informing us, as customers, adding up over 16.4% of the original promised price from $1,370 to $1,595. Upon delivery, we must pay in full before the driver load the items or we were told that he will NOT deliver. At that time, we didn't know that an item is missing and one item was broken. All in all, we only had 8 items moved back from Orange County, CA to Renton, WA. the patio chair is missing and our Sole Elliptical E35 is damaged. We have reported the issues to Brooklyn Moving for 3 weeks now! We urge their immediate follow up on them!!! We are hereby claiming our missing patio chair and repair/replace of our Sole Elliptical E35 as it has squeaking sound when we are using it. Going forward, we hereby hope to prevent disaster happen to future moving families. Read More

Donna R.

Livermore, CA

2020-09-01

We hired American standard a 5 star moving company and were brokered off to Brooklyn moving. For starters they showed up at 5:30 at night and didn't leave until 2:30 am the next day. Our quote throughout the night had time jumped from $7900.00 to almost $17,000.00! We were told that if we didn't sign their updated contract that they would unload all of our furnishings. They guaranteed we'd have our belongings in a week, but that too was a lie. 3 weeks later after numerous calls they said if we paid $800.00 more they would get it to us within a week, otherwise due to "COVID" it could be weeks later. Here the topper...when our belongings showed up everything was thrown in the trailer to travel across country and ALL of our belongings were crushed or damaged to some degree not to mention a huge amount missing! Between America Standard and Brooklyn moving NO one would help us and it's been 3 months. They are very dishonest and are totally taking advantage of Covid19! Read More

Donna R.

Livermore, CA

2020-09-01

We hired American standard a 5 star moving company and were brokered off to Brooklyn moving. For starters they showed up at 5:30 at night and didn't leave until 2:30 am the next day. Our quote throughout the night had time jumped from $7900.00 to almost $17,000.00! We were told that if we didn't sign their updated contract that they would unload all of our furnishings. They guaranteed we'd have our belongings in a week, but that too was a lie. 3 weeks later after numerous calls they said if we paid $800.00 more they would get it to us within a week, otherwise due to "COVID" it could be weeks later. Here the topper...when our belongings showed up everything was thrown in the trailer to travel across country and ALL of our belongings were crushed or damaged to some degree not to mention a huge amount missing! Between America Standard and Brooklyn moving NO one would help us and it's been 3 months. They are very dishonest and are totally taking advantage of Covid19! Read More

Teresa N.

Milford city (balance), CT

2020-08-14

I hired Purple Heart Movers to move my stuff from California to Connecticut. They sub-contracted Brooklyn Moving to do the job. When the truck arrived at my house in Connecticut, the roof was peeled back because they hit a bridge in New York. My belongings were tossed about and damaged. The movers cut down my neighbors cable wire when the backed into my driveway because the sheered metal from the truck was lifted in the air (the movers said it was the wires fault for being hung too low). They almost cut down the electrical wires too except one of the movers got on top of the truck with a wooden pole to hold up the wires while they backed in. The local police gave them a citation for cutting down my neighbors wire. When I tried to call Brooklyn Moving about this fiasco, they didn't pick up my call or return my voice messages. Finally their insurance company sent me an email to file a claim. DO NOT HIRE Brooklyn Moving. Just look at the attached pictures. Read More

Teresa N.

Milford city (balance), CT

2020-08-14

I hired Purple Heart Movers to move my stuff from California to Connecticut. They sub-contracted Brooklyn Moving to do the job. When the truck arrived at my house in Connecticut, the roof was peeled back because they hit a bridge in New York. My belongings were tossed about and damaged. The movers cut down my neighbors cable wire when the backed into my driveway because the sheered metal from the truck was lifted in the air (the movers said it was the wires fault for being hung too low). They almost cut down the electrical wires too except one of the movers got on top of the truck with a wooden pole to hold up the wires while they backed in. The local police gave them a citation for cutting down my neighbors wire. When I tried to call Brooklyn Moving about this fiasco, they didn't pick up my call or return my voice messages. Finally their insurance company sent me an email to file a claim. DO NOT HIRE Brooklyn Moving. Just look at the attached pictures. Read More

Teresa N.

Milford city (balance), CT

2020-08-14

I hired Purple Heart Movers to move my stuff from California to Connecticut. They sub-contracted Brooklyn Moving to do the job. When the truck arrived at my house in Connecticut, the roof was peeled back because they hit a bridge in New York. My belongings were tossed about and damaged. The movers cut down my neighbors cable wire when the backed into my driveway because the sheered metal from the truck was lifted in the air (the movers said it was the wires fault for being hung too low). They almost cut down the electrical wires too except one of the movers got on top of the truck with a wooden pole to hold up the wires while they backed in. The local police gave them a citation for cutting down my neighbors wire. When I tried to call Brooklyn Moving about this fiasco, they didn't pick up my call or return my voice messages. Finally their insurance company sent me an email to file a claim. DO NOT HIRE Brooklyn Moving. Just look at the attached pictures. Read More

Teresa N.

Milford city (balance), CT

2020-08-14

I hired Purple Heart Movers to move my stuff from California to Connecticut. They sub-contracted Brooklyn Moving to do the job. When the truck arrived at my house in Connecticut, the roof was peeled back because they hit a bridge in New York. My belongings were tossed about and damaged. The movers cut down my neighbors cable wire when the backed into my driveway because the sheered metal from the truck was lifted in the air (the movers said it was the wires fault for being hung too low). They almost cut down the electrical wires too except one of the movers got on top of the truck with a wooden pole to hold up the wires while they backed in. The local police gave them a citation for cutting down my neighbors wire. When I tried to call Brooklyn Moving about this fiasco, they didn't pick up my call or return my voice messages. Finally their insurance company sent me an email to file a claim. DO NOT HIRE Brooklyn Moving. Just look at the attached pictures. Read More

Lyndsay T.

Bonney Lake, WA

2020-03-29

DO NOT HIRE THIS COMPANY! KEPT TRYING TO RAISE PRICE, UNPROFESSIONAL, TOSSED THINGS IN BOXES, BROKE SEVERAL ITEMS. After having one nightmare company try to double our quote, we hired Brooklyn Moving thru Trinity Moving and Storage, which is just a broker that will take 1500-1800 for arranging another moving company. Brooklyn Moving came in said there was more stuff and it would be another 2500. After much discussion that there wouldn't any additional charges, we were told there might be an additional 1200 on the other end of our move. Then when 2/3 of the house was "packed" they said they'd need another truck and that would be another 2K. We said we weren't moving further with them and would pay them 2/3 of the packing fee. The foreman (Junior) was talking on the phone to the owner who told him to charge us material and labor for about 2500. My partner said no, that he would pay for materials long as we got all materials. As Junior was writing up the receipt, his partner counted out 10 small boxes, held them over his head and said he wouldn't had them over until his partner (Junior) had cash in hand. I said I was done and told them to get off the property. Cops were called. We spent the next day unpacking what they "packed". First, boxes weren't labeled with name, room or contents of the box. Open the boxes to find the just tossed things in the boxes. Several items are broken. I hope this never happens to anyone else. Read reviews. Don't put yourself through what we just went through. Read More

Lyndsay T.

Bonney Lake, WA

2020-03-29

DO NOT HIRE THIS COMPANY! KEPT TRYING TO RAISE PRICE, UNPROFESSIONAL, TOSSED THINGS IN BOXES, BROKE SEVERAL ITEMS. After having one nightmare company try to double our quote, we hired Brooklyn Moving thru Trinity Moving and Storage, which is just a broker that will take 1500-1800 for arranging another moving company. Brooklyn Moving came in said there was more stuff and it would be another 2500. After much discussion that there wouldn't any additional charges, we were told there might be an additional 1200 on the other end of our move. Then when 2/3 of the house was "packed" they said they'd need another truck and that would be another 2K. We said we weren't moving further with them and would pay them 2/3 of the packing fee. The foreman (Junior) was talking on the phone to the owner who told him to charge us material and labor for about 2500. My partner said no, that he would pay for materials long as we got all materials. As Junior was writing up the receipt, his partner counted out 10 small boxes, held them over his head and said he wouldn't had them over until his partner (Junior) had cash in hand. I said I was done and told them to get off the property. Cops were called. We spent the next day unpacking what they "packed". First, boxes weren't labeled with name, room or contents of the box. Open the boxes to find the just tossed things in the boxes. Several items are broken. I hope this never happens to anyone else. Read reviews. Don't put yourself through what we just went through. Read More

Lyndsay T.

Bonney Lake, WA

2020-03-29

DO NOT HIRE THIS COMPANY! KEPT TRYING TO RAISE PRICE, UNPROFESSIONAL, TOSSED THINGS IN BOXES, BROKE SEVERAL ITEMS. After having one nightmare company try to double our quote, we hired Brooklyn Moving thru Trinity Moving and Storage, which is just a broker that will take 1500-1800 for arranging another moving company. Brooklyn Moving came in said there was more stuff and it would be another 2500. After much discussion that there wouldn't any additional charges, we were told there might be an additional 1200 on the other end of our move. Then when 2/3 of the house was "packed" they said they'd need another truck and that would be another 2K. We said we weren't moving further with them and would pay them 2/3 of the packing fee. The foreman (Junior) was talking on the phone to the owner who told him to charge us material and labor for about 2500. My partner said no, that he would pay for materials long as we got all materials. As Junior was writing up the receipt, his partner counted out 10 small boxes, held them over his head and said he wouldn't had them over until his partner (Junior) had cash in hand. I said I was done and told them to get off the property. Cops were called. We spent the next day unpacking what they "packed". First, boxes weren't labeled with name, room or contents of the box. Open the boxes to find the just tossed things in the boxes. Several items are broken. I hope this never happens to anyone else. Read reviews. Don't put yourself through what we just went through. Read More

Lyndsay T.

Bonney Lake, WA

2020-03-29

DO NOT HIRE THIS COMPANY! KEPT TRYING TO RAISE PRICE, UNPROFESSIONAL, TOSSED THINGS IN BOXES, BROKE SEVERAL ITEMS. After having one nightmare company try to double our quote, we hired Brooklyn Moving thru Trinity Moving and Storage, which is just a broker that will take 1500-1800 for arranging another moving company. Brooklyn Moving came in said there was more stuff and it would be another 2500. After much discussion that there wouldn't any additional charges, we were told there might be an additional 1200 on the other end of our move. Then when 2/3 of the house was "packed" they said they'd need another truck and that would be another 2K. We said we weren't moving further with them and would pay them 2/3 of the packing fee. The foreman (Junior) was talking on the phone to the owner who told him to charge us material and labor for about 2500. My partner said no, that he would pay for materials long as we got all materials. As Junior was writing up the receipt, his partner counted out 10 small boxes, held them over his head and said he wouldn't had them over until his partner (Junior) had cash in hand. I said I was done and told them to get off the property. Cops were called. We spent the next day unpacking what they "packed". First, boxes weren't labeled with name, room or contents of the box. Open the boxes to find the just tossed things in the boxes. Several items are broken. I hope this never happens to anyone else. Read reviews. Don't put yourself through what we just went through. Read More

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