Bronze Star Moving & Storage
Reviews 182 | Images 14
3.80
500 S Australian Ave suite 125, West Palm Beach, FL 33401, USA
Moving Services:Moving Brokers
Years In Business: 4
Bronze Star Moving & Storage Moving Stories
Kristen W.
Tucson, AZ
2023-08-31
Update: photos included
In response to the owners reply, I never said the moving company did "amazing." They did OK, but as you can see, lots of issues happened. Not only did several of my items get damaged during the move, the truck was not packed properly making the items take up more space than they should have and old, tattered and dirty moving pads were used to "protect" my items.
Additionally, my move did not delay this company in any way as the driver of my moving truck told me and my father several times that he was told he was doing a Monday pick up and Tuesday drop off respectively. On the Friday before he was then given the choice to come on Sunday or Monday and not informed of the customer request of Monday and Tuesday at all. Regardless of if they were coming on Sunday or Monday, I explicitly told the dispatcher that I worked with that I did not have access to my home until Tuesday. I was told I had up to two weeks of storage and they should have built that into the contract as I very clearly indicated stuff could not be delivered until Tuesday regardless of when it was picked up at the time of the original contract.
My father has worked in the moving business for over 30 years, and was present during this whole experience, and was absolutely appalled by how I was treated by Bronze Star and at the quality of the moving that happened. The movers were extremely pleasant and worked hard, but that does not mean the job was done right. I have worked with several other moving companies in the past and never had an experience as terrible as this.
As I stated before, in my review, this company tries to make every issue seem like it is the customers fault and owner's response on my post and any other negative review is a perfect example of that. Ultimately it boils down to poor communication from Bronze Star. Their customer service team is not there to help you, they are there to make you pay more money and make you feel like everything is your fault. Read More
Kristen W.
Tucson, AZ
2023-08-31
Update: photos included
In response to the owners reply, I never said the moving company did "amazing." They did OK, but as you can see, lots of issues happened. Not only did several of my items get damaged during the move, the truck was not packed properly making the items take up more space than they should have and old, tattered and dirty moving pads were used to "protect" my items.
Additionally, my move did not delay this company in any way as the driver of my moving truck told me and my father several times that he was told he was doing a Monday pick up and Tuesday drop off respectively. On the Friday before he was then given the choice to come on Sunday or Monday and not informed of the customer request of Monday and Tuesday at all. Regardless of if they were coming on Sunday or Monday, I explicitly told the dispatcher that I worked with that I did not have access to my home until Tuesday. I was told I had up to two weeks of storage and they should have built that into the contract as I very clearly indicated stuff could not be delivered until Tuesday regardless of when it was picked up at the time of the original contract.
My father has worked in the moving business for over 30 years, and was present during this whole experience, and was absolutely appalled by how I was treated by Bronze Star and at the quality of the moving that happened. The movers were extremely pleasant and worked hard, but that does not mean the job was done right. I have worked with several other moving companies in the past and never had an experience as terrible as this.
As I stated before, in my review, this company tries to make every issue seem like it is the customers fault and owner's response on my post and any other negative review is a perfect example of that. Ultimately it boils down to poor communication from Bronze Star. Their customer service team is not there to help you, they are there to make you pay more money and make you feel like everything is your fault. Read More
Kristen W.
Tucson, AZ
2023-08-31
Update: photos included
In response to the owners reply, I never said the moving company did "amazing." They did OK, but as you can see, lots of issues happened. Not only did several of my items get damaged during the move, the truck was not packed properly making the items take up more space than they should have and old, tattered and dirty moving pads were used to "protect" my items.
Additionally, my move did not delay this company in any way as the driver of my moving truck told me and my father several times that he was told he was doing a Monday pick up and Tuesday drop off respectively. On the Friday before he was then given the choice to come on Sunday or Monday and not informed of the customer request of Monday and Tuesday at all. Regardless of if they were coming on Sunday or Monday, I explicitly told the dispatcher that I worked with that I did not have access to my home until Tuesday. I was told I had up to two weeks of storage and they should have built that into the contract as I very clearly indicated stuff could not be delivered until Tuesday regardless of when it was picked up at the time of the original contract.
My father has worked in the moving business for over 30 years, and was present during this whole experience, and was absolutely appalled by how I was treated by Bronze Star and at the quality of the moving that happened. The movers were extremely pleasant and worked hard, but that does not mean the job was done right. I have worked with several other moving companies in the past and never had an experience as terrible as this.
As I stated before, in my review, this company tries to make every issue seem like it is the customers fault and owner's response on my post and any other negative review is a perfect example of that. Ultimately it boils down to poor communication from Bronze Star. Their customer service team is not there to help you, they are there to make you pay more money and make you feel like everything is your fault. Read More
Kristen W.
Tucson, AZ
2023-08-31
Update: photos included
In response to the owners reply, I never said the moving company did "amazing." They did OK, but as you can see, lots of issues happened. Not only did several of my items get damaged during the move, the truck was not packed properly making the items take up more space than they should have and old, tattered and dirty moving pads were used to "protect" my items.
Additionally, my move did not delay this company in any way as the driver of my moving truck told me and my father several times that he was told he was doing a Monday pick up and Tuesday drop off respectively. On the Friday before he was then given the choice to come on Sunday or Monday and not informed of the customer request of Monday and Tuesday at all. Regardless of if they were coming on Sunday or Monday, I explicitly told the dispatcher that I worked with that I did not have access to my home until Tuesday. I was told I had up to two weeks of storage and they should have built that into the contract as I very clearly indicated stuff could not be delivered until Tuesday regardless of when it was picked up at the time of the original contract.
My father has worked in the moving business for over 30 years, and was present during this whole experience, and was absolutely appalled by how I was treated by Bronze Star and at the quality of the moving that happened. The movers were extremely pleasant and worked hard, but that does not mean the job was done right. I have worked with several other moving companies in the past and never had an experience as terrible as this.
As I stated before, in my review, this company tries to make every issue seem like it is the customers fault and owner's response on my post and any other negative review is a perfect example of that. Ultimately it boils down to poor communication from Bronze Star. Their customer service team is not there to help you, they are there to make you pay more money and make you feel like everything is your fault. Read More
sarayu k.
San Francisco, CA
2023-08-22
Horrible experience. Feels like a scam. Ross from Bronze Star Moving took our inventory about a month before out move. He intentionally didn't ask us basic question about furniture or do a thorough walk-through. After our call he quoted us a lower price than other companies, stating the reason being we would be sharing a van with another family.
Cut to 2 days before our move, Ross called again, this time asking for pictures and very specific and thorough questions about our inventory. (Ex: how many chairs, how many speakers). Once he had properly taken the inventory, the price more than DOUBLED. When asked why he hadn't asked us the SAME exact question in the first call, he did not have an answer.
We had already paid a non-refundable deposit so we had no choice but to continue. I tried contacting customer support to ask for some sort of price adjustment due to this intentional malpractice, but they just stopped responding to me after a while of leading me on. They are BROKERS not mover, and they charge an exorbitant price for not even being able to correctly take inventory. It's a bait and switch SCAM. DO NOT SPEND YOUR MONEY HERE!!!!!!! Read More
sarayu k.
San Francisco, CA
2023-08-22
Horrible experience. Feels like a scam. Ross from Bronze Star Moving took our inventory about a month before out move. He intentionally didn't ask us basic question about furniture or do a thorough walk-through. After our call he quoted us a lower price than other companies, stating the reason being we would be sharing a van with another family.
Cut to 2 days before our move, Ross called again, this time asking for pictures and very specific and thorough questions about our inventory. (Ex: how many chairs, how many speakers). Once he had properly taken the inventory, the price more than DOUBLED. When asked why he hadn't asked us the SAME exact question in the first call, he did not have an answer.
We had already paid a non-refundable deposit so we had no choice but to continue. I tried contacting customer support to ask for some sort of price adjustment due to this intentional malpractice, but they just stopped responding to me after a while of leading me on. They are BROKERS not mover, and they charge an exorbitant price for not even being able to correctly take inventory. It's a bait and switch SCAM. DO NOT SPEND YOUR MONEY HERE!!!!!!! Read More
sarayu k.
San Francisco, CA
2023-08-22
Horrible experience. Feels like a scam. Ross from Bronze Star Moving took our inventory about a month before out move. He intentionally didn't ask us basic question about furniture or do a thorough walk-through. After our call he quoted us a lower price than other companies, stating the reason being we would be sharing a van with another family.
Cut to 2 days before our move, Ross called again, this time asking for pictures and very specific and thorough questions about our inventory. (Ex: how many chairs, how many speakers). Once he had properly taken the inventory, the price more than DOUBLED. When asked why he hadn't asked us the SAME exact question in the first call, he did not have an answer.
We had already paid a non-refundable deposit so we had no choice but to continue. I tried contacting customer support to ask for some sort of price adjustment due to this intentional malpractice, but they just stopped responding to me after a while of leading me on. They are BROKERS not mover, and they charge an exorbitant price for not even being able to correctly take inventory. It's a bait and switch SCAM. DO NOT SPEND YOUR MONEY HERE!!!!!!! Read More
sarayu k.
San Francisco, CA
2023-08-22
Horrible experience. Feels like a scam. Ross from Bronze Star Moving took our inventory about a month before out move. He intentionally didn't ask us basic question about furniture or do a thorough walk-through. After our call he quoted us a lower price than other companies, stating the reason being we would be sharing a van with another family.
Cut to 2 days before our move, Ross called again, this time asking for pictures and very specific and thorough questions about our inventory. (Ex: how many chairs, how many speakers). Once he had properly taken the inventory, the price more than DOUBLED. When asked why he hadn't asked us the SAME exact question in the first call, he did not have an answer.
We had already paid a non-refundable deposit so we had no choice but to continue. I tried contacting customer support to ask for some sort of price adjustment due to this intentional malpractice, but they just stopped responding to me after a while of leading me on. They are BROKERS not mover, and they charge an exorbitant price for not even being able to correctly take inventory. It's a bait and switch SCAM. DO NOT SPEND YOUR MONEY HERE!!!!!!! Read More
Wh0car35
2023-08-20
The quote that we received was pretty reasonable. So why the 2 stars? Because we were told it would be up to 14 days for our stuff to arrive, and as of 16 days later we haven't received our belongings nor heard a word from them as to the reason for the delay.
I will update this review if the situation changes, but as of now I am thinking it might be a scam...
Update: The stuff finally arrived, and over HALF of the items are broken. Some stuff just gone. This company IS a scam and thieves as well. DO NOT USE THIS COMPANY! They are being sued over their shady practices, and they just deny everything that they do. Save yourself a major headache and just pay extra for a real moving company. Alway read reviews before giving them your money... Read More
Wh0car35
2023-08-20
The quote that we received was pretty reasonable. So why the 2 stars? Because we were told it would be up to 14 days for our stuff to arrive, and as of 16 days later we haven't received our belongings nor heard a word from them as to the reason for the delay.
I will update this review if the situation changes, but as of now I am thinking it might be a scam...
Update: The stuff finally arrived, and over HALF of the items are broken. Some stuff just gone. This company IS a scam and thieves as well. DO NOT USE THIS COMPANY! They are being sued over their shady practices, and they just deny everything that they do. Save yourself a major headache and just pay extra for a real moving company. Alway read reviews before giving them your money... Read More
Wh0car35
2023-08-20
The quote that we received was pretty reasonable. So why the 2 stars? Because we were told it would be up to 14 days for our stuff to arrive, and as of 16 days later we haven't received our belongings nor heard a word from them as to the reason for the delay.
I will update this review if the situation changes, but as of now I am thinking it might be a scam...
Update: The stuff finally arrived, and over HALF of the items are broken. Some stuff just gone. This company IS a scam and thieves as well. DO NOT USE THIS COMPANY! They are being sued over their shady practices, and they just deny everything that they do. Save yourself a major headache and just pay extra for a real moving company. Alway read reviews before giving them your money... Read More
Pretty G.
Tempe, AZ
2023-06-30
You are in fact the company I used and how crazy there's no record of me when you robbed me of a $600 deposit that I had to dispute with my bank ... yikes ! Maybe you never called me back about the refund that was supposed to be due back in 24 hours because so became aware of how much of a scam and Rio off you guys are .. it's okay , I have plenty receipts and emails from Bronze star moving starting with dealing with "Tom" from the very beginning.. see attached document as proof that it was in fact you guys Read More
Terry Maupin
2023-04-05
After using Bronze Star as a BROKER for a move of under 500 miles, I cannot recommend them to anyone. They did not protect us as their client, and the movers they sent us were awful. The movers they sent have multiple complaints and filings against them. Please read negative reviews across the web and official moving regulation sites such as BBB, FMCSA and DOT. Read More
Terry Maupin
2023-04-05
After using Bronze Star as a BROKER for a move of under 500 miles, I cannot recommend them to anyone. They did not protect us as their client, and the movers they sent us were awful. The movers they sent have multiple complaints and filings against them. Please read negative reviews across the web and official moving regulation sites such as BBB, FMCSA and DOT. Read More