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Chandra B.

2018-12-27

Buyer/Customer Beware – I will NEVER use this company again. The move started off okay; the movers were on time. He wrote the time on some paper but I didn’t “see” the paperwork. They had me show them the rooms and/or items I was wanting them to move. After completing the walk through and beginning the move, the “lead” mover asks “will you bless me if I bless you?” already alluding to a tip at the end of the move. I mentioned at that point that I was moving into a brand new house and we would see as long as there was no damage to the walls and/or floors, etc. Again, still haven’t seen or signed any paperwork. There were a couple of issues – they couldn’t get the hoses off the spickets so they left them, they couldn’t disassemble a bed or remove the last bolt from a bed that had already been pretty much disassembled by a teenager. My husband, who was leaving, had to come back and assist the mover(s) in removing the bolt/screw. They did point out issues with some of the furniture as it was being moved, all of which we were aware of – some issues with the finish on a bed, etc. It took approximately 3 hours for them to load the truck after breaks, phone calls, etc. At the drop off location, it appeared they were rushing. They failed to take apart a desk at the pick up location which I was surprised they were able to get out of the room in one piece. When trying to get it into the new location, they weren’t as fortunate and damaged a wall, leaving the desk sitting in an area where it was not supposed to be for me to handle later. To make this portion short, all items were unloaded and a call was made to the boss to secure payment during which they ensured I was not talking in the background. Once through, I mentioned the wall again to the person who appeared to be the “lead” mover. He said he would take a picture of the damage (which he showed me), send it to his boss and his boss would contact me to come out and repair. Believing this was true, I tipped the movers and they left even leaving behind their trash – a large TV box that had been on the truck. Again I received no paperwork and had signed nothing. After them leaving, I noticed some damage on furniture which was not there before the move – knicked corners/sides on dressers, scratches on a table, etc. After a day or two of hearing nothing from the owner, Al, I texted him and asked him about the damage. He questioned me as to what damage and mentioned that no one had mentioned anything. He starts talking about a contract which I told him I never saw nor signed and I questioned why I had not received any paperwork. He disputed everything I said and kept talking about this contract which I told him on multiple times I never received, signed and/or it was never discussed with me. I asked to be sent a copy of this contract. He was very rude and lacked customer service. Not once did he apologize for the damage which was caused or offer to repair it as his worker indicated that he would. It took a couple of days and after my asking again about this “contract”, I was finally sent a copy. And I hadn’t signed it…someone else did. The owner began to ask me for my license when I told him I didn’t sign that paperwork. I actually “sent” it but it didn’t go through and realized that I am not responsible for proving the information (the truth) I gave to the owner. I told him I would be happy to bring my license to him as proof that I had not signed anything. Bottom line, the customer is always right (and in this case, I definitely am) and if you want good customer service and your property well taken care of, I definitely would not suggest this company. Read More

Chandra B.

2018-12-27

Buyer/Customer Beware – I will NEVER use this company again. The move started off okay; the movers were on time. He wrote the time on some paper but I didn’t “see” the paperwork. They had me show them the rooms and/or items I was wanting them to move. After completing the walk through and beginning the move, the “lead” mover asks “will you bless me if I bless you?” already alluding to a tip at the end of the move. I mentioned at that point that I was moving into a brand new house and we would see as long as there was no damage to the walls and/or floors, etc. Again, still haven’t seen or signed any paperwork. There were a couple of issues – they couldn’t get the hoses off the spickets so they left them, they couldn’t disassemble a bed or remove the last bolt from a bed that had already been pretty much disassembled by a teenager. My husband, who was leaving, had to come back and assist the mover(s) in removing the bolt/screw. They did point out issues with some of the furniture as it was being moved, all of which we were aware of – some issues with the finish on a bed, etc. It took approximately 3 hours for them to load the truck after breaks, phone calls, etc. At the drop off location, it appeared they were rushing. They failed to take apart a desk at the pick up location which I was surprised they were able to get out of the room in one piece. When trying to get it into the new location, they weren’t as fortunate and damaged a wall, leaving the desk sitting in an area where it was not supposed to be for me to handle later. To make this portion short, all items were unloaded and a call was made to the boss to secure payment during which they ensured I was not talking in the background. Once through, I mentioned the wall again to the person who appeared to be the “lead” mover. He said he would take a picture of the damage (which he showed me), send it to his boss and his boss would contact me to come out and repair. Believing this was true, I tipped the movers and they left even leaving behind their trash – a large TV box that had been on the truck. Again I received no paperwork and had signed nothing. After them leaving, I noticed some damage on furniture which was not there before the move – knicked corners/sides on dressers, scratches on a table, etc. After a day or two of hearing nothing from the owner, Al, I texted him and asked him about the damage. He questioned me as to what damage and mentioned that no one had mentioned anything. He starts talking about a contract which I told him I never saw nor signed and I questioned why I had not received any paperwork. He disputed everything I said and kept talking about this contract which I told him on multiple times I never received, signed and/or it was never discussed with me. I asked to be sent a copy of this contract. He was very rude and lacked customer service. Not once did he apologize for the damage which was caused or offer to repair it as his worker indicated that he would. It took a couple of days and after my asking again about this “contract”, I was finally sent a copy. And I hadn’t signed it…someone else did. The owner began to ask me for my license when I told him I didn’t sign that paperwork. I actually “sent” it but it didn’t go through and realized that I am not responsible for proving the information (the truth) I gave to the owner. I told him I would be happy to bring my license to him as proof that I had not signed anything. Bottom line, the customer is always right (and in this case, I definitely am) and if you want good customer service and your property well taken care of, I definitely would not suggest this company. Read More

Stephen L.

Jacksonville, FL

2018-08-06

I made an appointment to move on a certain date at a certain time, because I needed to move in the morning. I had made arrangements for the apartment to be cleaned in the afternoon and I had to vacate that day. I received so many texts from the owner confirming the move. The night before the move, I received a text on Yelp confirming the move, but telling me the move would not happen until the afternoon. I was disappointed, but was fortunate to find another mover. I have no experience with this company an actual move. Here is the Yelp text, since the owner states he had no conversation with me: Read More

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