Companies List

Rylee S.

TX, TX

2023-11-08

BEWARE!!!!!!!!!!! Karma is a B***h if you are and DOUG is the biggest one. This was the worst experience I have ever had. They quoted me $700 and took 5 hours to wrap a couch, 3 tvs and a bed. We put everything in the garage for them, and even offered to help them put all of our stuff in the truck ( they wouldn't let us ) 2 girls could have moved faster than these 2 men. When arriving to the new place they would not unload the car unless we paid $1500 which is ridiculous. We said we would not be paying that so after spending $1200 all they did was leave all of our stuff on the CURB. After calling Doug(who changed the price about 17 times) he was RUDE AND DISRESPECTFUL. I don't know how 2 grown ass men could expect 2 little women to take a washer/dryer/couches/tvs up 4 flights of stairs. If I could leave 0 stars I would. F this place - you're better off getting a Uhaul and doing it yourself! Read More

Rylee S.

TX, TX

2023-11-08

BEWARE!!!!!!!!!!! Karma is a B***h if you are and DOUG is the biggest one. This was the worst experience I have ever had. They quoted me $700 and took 5 hours to wrap a couch, 3 tvs and a bed. We put everything in the garage for them, and even offered to help them put all of our stuff in the truck ( they wouldn't let us ) 2 girls could have moved faster than these 2 men. When arriving to the new place they would not unload the car unless we paid $1500 which is ridiculous. We said we would not be paying that so after spending $1200 all they did was leave all of our stuff on the CURB. After calling Doug(who changed the price about 17 times) he was RUDE AND DISRESPECTFUL. I don't know how 2 grown ass men could expect 2 little women to take a washer/dryer/couches/tvs up 4 flights of stairs. If I could leave 0 stars I would. F this place - you're better off getting a Uhaul and doing it yourself! Read More

Rylee S.

TX, TX

2023-11-08

BEWARE!!!!!!!!!!! Karma is a B***h if you are and DOUG is the biggest one. This was the worst experience I have ever had. They quoted me $700 and took 5 hours to wrap a couch, 3 tvs and a bed. We put everything in the garage for them, and even offered to help them put all of our stuff in the truck ( they wouldn't let us ) 2 girls could have moved faster than these 2 men. When arriving to the new place they would not unload the car unless we paid $1500 which is ridiculous. We said we would not be paying that so after spending $1200 all they did was leave all of our stuff on the CURB. After calling Doug(who changed the price about 17 times) he was RUDE AND DISRESPECTFUL. I don't know how 2 grown ass men could expect 2 little women to take a washer/dryer/couches/tvs up 4 flights of stairs. If I could leave 0 stars I would. F this place - you're better off getting a Uhaul and doing it yourself! Read More

Melanie McLaird

2023-10-19

If you know me, you know I don’t normally post things like this. I am making this post to (hopefully) protect consumers from dealing with what I’m going through now. I hired All My Sons Moving & Storage Tulsa to pack and move my items to storage. The 4-6 hour job they quoted me took them 12 hours just to load the truck. They messed up the walls with furniture, etc. That has since been handled. All My Sons (because of their time delay) told me to leave the keys with them and they would pack the storage unit and I could pick them up later. Upon looking at the unit, I saw costly items not wrapped or protected, and boxes full of stuff they “packed” just haphazardly thrown into boxes that weren’t even shut. They won’t do anything about this. So now it’s on me to pay someone else to remove all my items and pay someone, once again, to pack my items. Hopefully, you will choose someone else to do business with. Read More

Melanie McLaird

2023-10-19

If you know me, you know I don’t normally post things like this. I am making this post to (hopefully) protect consumers from dealing with what I’m going through now. I hired All My Sons Moving & Storage Tulsa to pack and move my items to storage. The 4-6 hour job they quoted me took them 12 hours just to load the truck. They messed up the walls with furniture, etc. That has since been handled. All My Sons (because of their time delay) told me to leave the keys with them and they would pack the storage unit and I could pick them up later. Upon looking at the unit, I saw costly items not wrapped or protected, and boxes full of stuff they “packed” just haphazardly thrown into boxes that weren’t even shut. They won’t do anything about this. So now it’s on me to pay someone else to remove all my items and pay someone, once again, to pack my items. Hopefully, you will choose someone else to do business with. Read More

Warzandrielle A.

DeSoto, TX

2023-09-20

I did a reservation a week before I needed to move. Before I actually decided to choose them I got quoted at other places that were cheaper, but didn't do background checks on their employee's. All of my Sons sent me an lower rate for $135hr, so I gave them my information and booked it. However they tried to change my rate back to $179 and I informed them I was given a lower rate through a text message link. After booking they told me a manager would be calling to set up the time. 3 or so days past by and a manager called me to confirm a time for 11am-4pm and a rate for $179.00. Not only did they have my personal information wrong they tried to raise the rate again. I informed him I booked for $135hr and corrected my address information. Come move in day the movers call me and said they were about 45mins away from me. They arrived at 11:33am, however on the paperwork they put 11:30am. They also had my both addresses wrong & I had to correct it AGAIN. I really didn't care much for the 3 mins over. They started moving my stuff to their truck and I personally already had wrapping paper for any needs, but they decided to use their own. They finished loading everything on the truck at 1:25pm. The driver informed me he had to stop for gas since they were on E, but would still meet me there. I called into the company & spoke to Josh to inform them and Josh said that time wouldn't be put into cost. However I moved 39miles away. Keep in mind I left at 1:25pm from my old home and I made it to my new home at 2:03pm. The driver called me at 2:23PM and informed me they didn't not have a gas card in their truck and had to meet up with another driver to get a gas card then they were about 35mins from me. I said okay and also called the company back and spoke with Josh again and he again stated the time needed to get gas would not be put into my time. The driver showed up to my new residence at 3:12PM. So 1:25PM- 3:12PM is how long it took for them to make it to my new place . After making it they finished moving everything at 4:00PM and just unwrapped my tv's to get their blankets back. However they put on the paperwork 4:15pm due to that. The driver also did not put my mount back on the backside of my tv and told me to wait a few days before someone decides to mount it. Before they finished the driver told me I would be receiving my $100 deposit back and the total was $800.28 . I asked him for a receipt and he said Josh would email it to me. They left & I called Josh but no answer and unable to leave voicemail. So I called back the next business day which was Monday . Josh then informed me he had took out the time used for gas and would send me a receipt after he got settled into office. I received my receipt at 11:14 and it wasn't very detailed . So I called back and discussed things with Josh and was not pleased in his description of why my cost total was $900.28. I will be taking it up with my bank. The pictures below are time stamps on when the driver called to say he was meeting another driver & also my receipt. Do not go through this company. They make it seem like they're overly professional, but are just money hungry . Read More

Warzandrielle A.

DeSoto, TX

2023-09-20

I did a reservation a week before I needed to move. Before I actually decided to choose them I got quoted at other places that were cheaper, but didn't do background checks on their employee's. All of my Sons sent me an lower rate for $135hr, so I gave them my information and booked it. However they tried to change my rate back to $179 and I informed them I was given a lower rate through a text message link. After booking they told me a manager would be calling to set up the time. 3 or so days past by and a manager called me to confirm a time for 11am-4pm and a rate for $179.00. Not only did they have my personal information wrong they tried to raise the rate again. I informed him I booked for $135hr and corrected my address information. Come move in day the movers call me and said they were about 45mins away from me. They arrived at 11:33am, however on the paperwork they put 11:30am. They also had my both addresses wrong & I had to correct it AGAIN. I really didn't care much for the 3 mins over. They started moving my stuff to their truck and I personally already had wrapping paper for any needs, but they decided to use their own. They finished loading everything on the truck at 1:25pm. The driver informed me he had to stop for gas since they were on E, but would still meet me there. I called into the company & spoke to Josh to inform them and Josh said that time wouldn't be put into cost. However I moved 39miles away. Keep in mind I left at 1:25pm from my old home and I made it to my new home at 2:03pm. The driver called me at 2:23PM and informed me they didn't not have a gas card in their truck and had to meet up with another driver to get a gas card then they were about 35mins from me. I said okay and also called the company back and spoke with Josh again and he again stated the time needed to get gas would not be put into my time. The driver showed up to my new residence at 3:12PM. So 1:25PM- 3:12PM is how long it took for them to make it to my new place . After making it they finished moving everything at 4:00PM and just unwrapped my tv's to get their blankets back. However they put on the paperwork 4:15pm due to that. The driver also did not put my mount back on the backside of my tv and told me to wait a few days before someone decides to mount it. Before they finished the driver told me I would be receiving my $100 deposit back and the total was $800.28 . I asked him for a receipt and he said Josh would email it to me. They left & I called Josh but no answer and unable to leave voicemail. So I called back the next business day which was Monday . Josh then informed me he had took out the time used for gas and would send me a receipt after he got settled into office. I received my receipt at 11:14 and it wasn't very detailed . So I called back and discussed things with Josh and was not pleased in his description of why my cost total was $900.28. I will be taking it up with my bank. The pictures below are time stamps on when the driver called to say he was meeting another driver & also my receipt. Do not go through this company. They make it seem like they're overly professional, but are just money hungry . Read More

Warzandrielle A.

DeSoto, TX

2023-09-20

I did a reservation a week before I needed to move. Before I actually decided to choose them I got quoted at other places that were cheaper, but didn't do background checks on their employee's. All of my Sons sent me an lower rate for $135hr, so I gave them my information and booked it. However they tried to change my rate back to $179 and I informed them I was given a lower rate through a text message link. After booking they told me a manager would be calling to set up the time. 3 or so days past by and a manager called me to confirm a time for 11am-4pm and a rate for $179.00. Not only did they have my personal information wrong they tried to raise the rate again. I informed him I booked for $135hr and corrected my address information. Come move in day the movers call me and said they were about 45mins away from me. They arrived at 11:33am, however on the paperwork they put 11:30am. They also had my both addresses wrong & I had to correct it AGAIN. I really didn't care much for the 3 mins over. They started moving my stuff to their truck and I personally already had wrapping paper for any needs, but they decided to use their own. They finished loading everything on the truck at 1:25pm. The driver informed me he had to stop for gas since they were on E, but would still meet me there. I called into the company & spoke to Josh to inform them and Josh said that time wouldn't be put into cost. However I moved 39miles away. Keep in mind I left at 1:25pm from my old home and I made it to my new home at 2:03pm. The driver called me at 2:23PM and informed me they didn't not have a gas card in their truck and had to meet up with another driver to get a gas card then they were about 35mins from me. I said okay and also called the company back and spoke with Josh again and he again stated the time needed to get gas would not be put into my time. The driver showed up to my new residence at 3:12PM. So 1:25PM- 3:12PM is how long it took for them to make it to my new place . After making it they finished moving everything at 4:00PM and just unwrapped my tv's to get their blankets back. However they put on the paperwork 4:15pm due to that. The driver also did not put my mount back on the backside of my tv and told me to wait a few days before someone decides to mount it. Before they finished the driver told me I would be receiving my $100 deposit back and the total was $800.28 . I asked him for a receipt and he said Josh would email it to me. They left & I called Josh but no answer and unable to leave voicemail. So I called back the next business day which was Monday . Josh then informed me he had took out the time used for gas and would send me a receipt after he got settled into office. I received my receipt at 11:14 and it wasn't very detailed . So I called back and discussed things with Josh and was not pleased in his description of why my cost total was $900.28. I will be taking it up with my bank. The pictures below are time stamps on when the driver called to say he was meeting another driver & also my receipt. Do not go through this company. They make it seem like they're overly professional, but are just money hungry . Read More

Warzandrielle A.

DeSoto, TX

2023-09-20

I did a reservation a week before I needed to move. Before I actually decided to choose them I got quoted at other places that were cheaper, but didn't do background checks on their employee's. All of my Sons sent me an lower rate for $135hr, so I gave them my information and booked it. However they tried to change my rate back to $179 and I informed them I was given a lower rate through a text message link. After booking they told me a manager would be calling to set up the time. 3 or so days past by and a manager called me to confirm a time for 11am-4pm and a rate for $179.00. Not only did they have my personal information wrong they tried to raise the rate again. I informed him I booked for $135hr and corrected my address information. Come move in day the movers call me and said they were about 45mins away from me. They arrived at 11:33am, however on the paperwork they put 11:30am. They also had my both addresses wrong & I had to correct it AGAIN. I really didn't care much for the 3 mins over. They started moving my stuff to their truck and I personally already had wrapping paper for any needs, but they decided to use their own. They finished loading everything on the truck at 1:25pm. The driver informed me he had to stop for gas since they were on E, but would still meet me there. I called into the company & spoke to Josh to inform them and Josh said that time wouldn't be put into cost. However I moved 39miles away. Keep in mind I left at 1:25pm from my old home and I made it to my new home at 2:03pm. The driver called me at 2:23PM and informed me they didn't not have a gas card in their truck and had to meet up with another driver to get a gas card then they were about 35mins from me. I said okay and also called the company back and spoke with Josh again and he again stated the time needed to get gas would not be put into my time. The driver showed up to my new residence at 3:12PM. So 1:25PM- 3:12PM is how long it took for them to make it to my new place . After making it they finished moving everything at 4:00PM and just unwrapped my tv's to get their blankets back. However they put on the paperwork 4:15pm due to that. The driver also did not put my mount back on the backside of my tv and told me to wait a few days before someone decides to mount it. Before they finished the driver told me I would be receiving my $100 deposit back and the total was $800.28 . I asked him for a receipt and he said Josh would email it to me. They left & I called Josh but no answer and unable to leave voicemail. So I called back the next business day which was Monday . Josh then informed me he had took out the time used for gas and would send me a receipt after he got settled into office. I received my receipt at 11:14 and it wasn't very detailed . So I called back and discussed things with Josh and was not pleased in his description of why my cost total was $900.28. I will be taking it up with my bank. The pictures below are time stamps on when the driver called to say he was meeting another driver & also my receipt. Do not go through this company. They make it seem like they're overly professional, but are just money hungry . Read More

Noel Mathews

2023-08-18

We hired All my sons moving for July 20th and to have them store our stuff until July 28th. We worked with David Budler (sales) which was a huge mistake. He was not part of anything other than when I signed and as far as customer service went was awful. He even stopped taking my phone calls. On the move out they damaged the walls of the home and stairs as they didn’t do anything to protect either one. The movers were very unfriendly, and one mover even talked about having to go to court (I won’t disclose for what for) When we finally received our belongings, a different staff showed up (late) and as they unloaded our belongings, we realized that destroyed furniture. ripped couches and 2 love seats, broke our China cabinet, broke end tables, broke 2 TV stands, ruined my sleep number bed, scratched, and chipped our bedroom furniture. We filed a claim and were ignored for more than 2 weeks, (and currently at week 3 with NO resolve) When I finally was able to get someone on the phone the lack of empathy by AB Balderas (employees name) made the entire situation worse and felt I didn’t really matter. This was the absolute worst experience of my life. Thank You All my sons for ruining what should have been a great experience moving into a brand new home for me and my family. Read More

Noel Mathews

2023-08-18

We hired All my sons moving for July 20th and to have them store our stuff until July 28th. We worked with David Budler (sales) which was a huge mistake. He was not part of anything other than when I signed and as far as customer service went was awful. He even stopped taking my phone calls. On the move out they damaged the walls of the home and stairs as they didn’t do anything to protect either one. The movers were very unfriendly, and one mover even talked about having to go to court (I won’t disclose for what for) When we finally received our belongings, a different staff showed up (late) and as they unloaded our belongings, we realized that destroyed furniture. ripped couches and 2 love seats, broke our China cabinet, broke end tables, broke 2 TV stands, ruined my sleep number bed, scratched, and chipped our bedroom furniture. We filed a claim and were ignored for more than 2 weeks, (and currently at week 3 with NO resolve) When I finally was able to get someone on the phone the lack of empathy by AB Balderas (employees name) made the entire situation worse and felt I didn’t really matter. This was the absolute worst experience of my life. Thank You All my sons for ruining what should have been a great experience moving into a brand new home for me and my family. Read More

Noel Mathews

2023-08-18

We hired All my sons moving for July 20th and to have them store our stuff until July 28th. We worked with David Budler (sales) which was a huge mistake. He was not part of anything other than when I signed and as far as customer service went was awful. He even stopped taking my phone calls. On the move out they damaged the walls of the home and stairs as they didn’t do anything to protect either one. The movers were very unfriendly, and one mover even talked about having to go to court (I won’t disclose for what for) When we finally received our belongings, a different staff showed up (late) and as they unloaded our belongings, we realized that destroyed furniture. ripped couches and 2 love seats, broke our China cabinet, broke end tables, broke 2 TV stands, ruined my sleep number bed, scratched, and chipped our bedroom furniture. We filed a claim and were ignored for more than 2 weeks, (and currently at week 3 with NO resolve) When I finally was able to get someone on the phone the lack of empathy by AB Balderas (employees name) made the entire situation worse and felt I didn’t really matter. This was the absolute worst experience of my life. Thank You All my sons for ruining what should have been a great experience moving into a brand new home for me and my family. Read More

Noel Mathews

2023-08-18

We hired All my sons moving for July 20th and to have them store our stuff until July 28th. We worked with David Budler (sales) which was a huge mistake. He was not part of anything other than when I signed and as far as customer service went was awful. He even stopped taking my phone calls. On the move out they damaged the walls of the home and stairs as they didn’t do anything to protect either one. The movers were very unfriendly, and one mover even talked about having to go to court (I won’t disclose for what for) When we finally received our belongings, a different staff showed up (late) and as they unloaded our belongings, we realized that destroyed furniture. ripped couches and 2 love seats, broke our China cabinet, broke end tables, broke 2 TV stands, ruined my sleep number bed, scratched, and chipped our bedroom furniture. We filed a claim and were ignored for more than 2 weeks, (and currently at week 3 with NO resolve) When I finally was able to get someone on the phone the lack of empathy by AB Balderas (employees name) made the entire situation worse and felt I didn’t really matter. This was the absolute worst experience of my life. Thank You All my sons for ruining what should have been a great experience moving into a brand new home for me and my family. Read More

Noel Mathews

2023-08-18

We hired All my sons moving for July 20th and to have them store our stuff until July 28th. We worked with David Budler (sales) which was a huge mistake. He was not part of anything other than when I signed and as far as customer service went was awful. He even stopped taking my phone calls. On the move out they damaged the walls of the home and stairs as they didn’t do anything to protect either one. The movers were very unfriendly, and one mover even talked about having to go to court (I won’t disclose for what for) When we finally received our belongings, a different staff showed up (late) and as they unloaded our belongings, we realized that destroyed furniture. ripped couches and 2 love seats, broke our China cabinet, broke end tables, broke 2 TV stands, ruined my sleep number bed, scratched, and chipped our bedroom furniture. We filed a claim and were ignored for more than 2 weeks, (and currently at week 3 with NO resolve) When I finally was able to get someone on the phone the lack of empathy by AB Balderas (employees name) made the entire situation worse and felt I didn’t really matter. This was the absolute worst experience of my life. Thank You All my sons for ruining what should have been a great experience moving into a brand new home for me and my family. Read More

Bridgette W.

Plano, TX

2023-08-15

Where to even start. DO NOT USE THIS COMPANY! Use anybody but them! The amount of damage they caused to my property, complete lack of ownership or care as well as poor handling of a claim was SO FRUSTRATING. First of all, what top tier moving company doesn't know to wrap white material furniture or anything breakable? I had a brand new white Pottery Barn couch, absolutely destroyed. They initially didn't wrap it and attempted to shove it through a door which resulted in oil stains, broken legs, and ripped corners. You'll see in the pictures that I had to end up storing my couch in the garage until I could get a storage unit. As you'll see the wrap job they did do WAS ABSOLUTELY CHILD LIKE. This wrap job is what I get for $200/hr? My white cloth bed, you guessed it. NOT WRAPPED. Not only that, they drug it through the garage which stained it with oil and gas from the floor. WHY?! Also how do you break a 3 piece desk and choose to come tell me with a giggle in your voice. That is not funny!!! How dare you. The company sent the absolute worst people and when you try to call to make a claim and speak with a manger, they don't call you back! The company is absolutely a scam and only care about taking your money. The 3 idiots they sent turned what could have easily been a 7 hour move max into 12+ hours. The guys sheer incompetence, laziness, and utter unprofessionalism was beyond frustrating. Of the 3 guys they sent, only 1 of them did anything worth a damn. The other 2 just stood around attempting to make friends with me and my roommate instead of getting anything done. No sense of urgency what's so ever. I kept reminding them nicely I was paying for their service by the hour and they completely didn't care. I asked to pay for the insurance at the beginning of the move. What I was quoted on the phone and what they quoted me the day of was astronomically different. How does $35 get turned into $200+? With no warning at all that the day of they'll upcharge you? All together, DO NOT USE THE COMPANY. It's now 3 months after my move and I still can't get a call back from them. They just take my name and number and never ring me back. Absolutely worst experience ever. They should be ashamed. Read More

Bridgette W.

Plano, TX

2023-08-15

Where to even start. DO NOT USE THIS COMPANY! Use anybody but them! The amount of damage they caused to my property, complete lack of ownership or care as well as poor handling of a claim was SO FRUSTRATING. First of all, what top tier moving company doesn't know to wrap white material furniture or anything breakable? I had a brand new white Pottery Barn couch, absolutely destroyed. They initially didn't wrap it and attempted to shove it through a door which resulted in oil stains, broken legs, and ripped corners. You'll see in the pictures that I had to end up storing my couch in the garage until I could get a storage unit. As you'll see the wrap job they did do WAS ABSOLUTELY CHILD LIKE. This wrap job is what I get for $200/hr? My white cloth bed, you guessed it. NOT WRAPPED. Not only that, they drug it through the garage which stained it with oil and gas from the floor. WHY?! Also how do you break a 3 piece desk and choose to come tell me with a giggle in your voice. That is not funny!!! How dare you. The company sent the absolute worst people and when you try to call to make a claim and speak with a manger, they don't call you back! The company is absolutely a scam and only care about taking your money. The 3 idiots they sent turned what could have easily been a 7 hour move max into 12+ hours. The guys sheer incompetence, laziness, and utter unprofessionalism was beyond frustrating. Of the 3 guys they sent, only 1 of them did anything worth a damn. The other 2 just stood around attempting to make friends with me and my roommate instead of getting anything done. No sense of urgency what's so ever. I kept reminding them nicely I was paying for their service by the hour and they completely didn't care. I asked to pay for the insurance at the beginning of the move. What I was quoted on the phone and what they quoted me the day of was astronomically different. How does $35 get turned into $200+? With no warning at all that the day of they'll upcharge you? All together, DO NOT USE THE COMPANY. It's now 3 months after my move and I still can't get a call back from them. They just take my name and number and never ring me back. Absolutely worst experience ever. They should be ashamed. Read More

Bridgette W.

Plano, TX

2023-08-15

Where to even start. DO NOT USE THIS COMPANY! Use anybody but them! The amount of damage they caused to my property, complete lack of ownership or care as well as poor handling of a claim was SO FRUSTRATING. First of all, what top tier moving company doesn't know to wrap white material furniture or anything breakable? I had a brand new white Pottery Barn couch, absolutely destroyed. They initially didn't wrap it and attempted to shove it through a door which resulted in oil stains, broken legs, and ripped corners. You'll see in the pictures that I had to end up storing my couch in the garage until I could get a storage unit. As you'll see the wrap job they did do WAS ABSOLUTELY CHILD LIKE. This wrap job is what I get for $200/hr? My white cloth bed, you guessed it. NOT WRAPPED. Not only that, they drug it through the garage which stained it with oil and gas from the floor. WHY?! Also how do you break a 3 piece desk and choose to come tell me with a giggle in your voice. That is not funny!!! How dare you. The company sent the absolute worst people and when you try to call to make a claim and speak with a manger, they don't call you back! The company is absolutely a scam and only care about taking your money. The 3 idiots they sent turned what could have easily been a 7 hour move max into 12+ hours. The guys sheer incompetence, laziness, and utter unprofessionalism was beyond frustrating. Of the 3 guys they sent, only 1 of them did anything worth a damn. The other 2 just stood around attempting to make friends with me and my roommate instead of getting anything done. No sense of urgency what's so ever. I kept reminding them nicely I was paying for their service by the hour and they completely didn't care. I asked to pay for the insurance at the beginning of the move. What I was quoted on the phone and what they quoted me the day of was astronomically different. How does $35 get turned into $200+? With no warning at all that the day of they'll upcharge you? All together, DO NOT USE THE COMPANY. It's now 3 months after my move and I still can't get a call back from them. They just take my name and number and never ring me back. Absolutely worst experience ever. They should be ashamed. Read More

Bridgette W.

Plano, TX

2023-08-15

Where to even start. DO NOT USE THIS COMPANY! Use anybody but them! The amount of damage they caused to my property, complete lack of ownership or care as well as poor handling of a claim was SO FRUSTRATING. First of all, what top tier moving company doesn't know to wrap white material furniture or anything breakable? I had a brand new white Pottery Barn couch, absolutely destroyed. They initially didn't wrap it and attempted to shove it through a door which resulted in oil stains, broken legs, and ripped corners. You'll see in the pictures that I had to end up storing my couch in the garage until I could get a storage unit. As you'll see the wrap job they did do WAS ABSOLUTELY CHILD LIKE. This wrap job is what I get for $200/hr? My white cloth bed, you guessed it. NOT WRAPPED. Not only that, they drug it through the garage which stained it with oil and gas from the floor. WHY?! Also how do you break a 3 piece desk and choose to come tell me with a giggle in your voice. That is not funny!!! How dare you. The company sent the absolute worst people and when you try to call to make a claim and speak with a manger, they don't call you back! The company is absolutely a scam and only care about taking your money. The 3 idiots they sent turned what could have easily been a 7 hour move max into 12+ hours. The guys sheer incompetence, laziness, and utter unprofessionalism was beyond frustrating. Of the 3 guys they sent, only 1 of them did anything worth a damn. The other 2 just stood around attempting to make friends with me and my roommate instead of getting anything done. No sense of urgency what's so ever. I kept reminding them nicely I was paying for their service by the hour and they completely didn't care. I asked to pay for the insurance at the beginning of the move. What I was quoted on the phone and what they quoted me the day of was astronomically different. How does $35 get turned into $200+? With no warning at all that the day of they'll upcharge you? All together, DO NOT USE THE COMPANY. It's now 3 months after my move and I still can't get a call back from them. They just take my name and number and never ring me back. Absolutely worst experience ever. They should be ashamed. Read More

Morgan Denenberg

2023-08-13

This is the worst moving experience I’ve ever had. I specifically paid extra money for a smooth experience from a reputable company. My one bedroom with a study took FOUR hours just to get everything out of my apartment. Then there was a 1.5 hour window where I had no idea where they were with my stuff. As they unload, I’m seeing nicks and damage all over my stuff. Then the manager gets condescending with me as I tell him how upset I am that it’s now 9 PM and that they are just starting to unload. And didn’t seem to care too much. Gave me a little discount so I’d stop complaining. One of the guys also broke the exit sign in my apartment complex! Then dented the wall in my BRAND NEW HOUSE because he slammed open a door. So unprofessional. I’m so disappointed. Do NOT recommend. Read More

Morgan Denenberg

2023-08-13

This is the worst moving experience I’ve ever had. I specifically paid extra money for a smooth experience from a reputable company. My one bedroom with a study took FOUR hours just to get everything out of my apartment. Then there was a 1.5 hour window where I had no idea where they were with my stuff. As they unload, I’m seeing nicks and damage all over my stuff. Then the manager gets condescending with me as I tell him how upset I am that it’s now 9 PM and that they are just starting to unload. And didn’t seem to care too much. Gave me a little discount so I’d stop complaining. One of the guys also broke the exit sign in my apartment complex! Then dented the wall in my BRAND NEW HOUSE because he slammed open a door. So unprofessional. I’m so disappointed. Do NOT recommend. Read More

Morgan Denenberg

2023-08-13

This is the worst moving experience I’ve ever had. I specifically paid extra money for a smooth experience from a reputable company. My one bedroom with a study took FOUR hours just to get everything out of my apartment. Then there was a 1.5 hour window where I had no idea where they were with my stuff. As they unload, I’m seeing nicks and damage all over my stuff. Then the manager gets condescending with me as I tell him how upset I am that it’s now 9 PM and that they are just starting to unload. And didn’t seem to care too much. Gave me a little discount so I’d stop complaining. One of the guys also broke the exit sign in my apartment complex! Then dented the wall in my BRAND NEW HOUSE because he slammed open a door. So unprofessional. I’m so disappointed. Do NOT recommend. Read More

Morgan Denenberg

2023-08-13

This is the worst moving experience I’ve ever had. I specifically paid extra money for a smooth experience from a reputable company. My one bedroom with a study took FOUR hours just to get everything out of my apartment. Then there was a 1.5 hour window where I had no idea where they were with my stuff. As they unload, I’m seeing nicks and damage all over my stuff. Then the manager gets condescending with me as I tell him how upset I am that it’s now 9 PM and that they are just starting to unload. And didn’t seem to care too much. Gave me a little discount so I’d stop complaining. One of the guys also broke the exit sign in my apartment complex! Then dented the wall in my BRAND NEW HOUSE because he slammed open a door. So unprofessional. I’m so disappointed. Do NOT recommend. Read More

Ethan Lowe

2023-07-07

The only reason they get 2 stars is because the job eventually got done. I needed a 3 bedroom house and a garage to be moved to storage. The 4 man crew showed up at 8:45am and we did not leave the storage facility until 10:15pm that night! It took almost 14 hrs to load and unload 2 trips to storage which was 30 min away. While moving out of the house, damage was done to the walls in the house and a dresser had 2 legs torn off. To their credit they did not try to hide it and I have started the claim process but we’ll see what happens with that. Hans and his crew were professional and I have no issue with them personally, but after doing the initial walk through they should have informed me how long it would take to complete so we could discuss options. If you are looking for cost saving/efficient movers these guys are not for you. My move cost over 6k. I will be looking for different movers when I need to move out of storage. Read More

Ethan Lowe

2023-07-07

The only reason they get 2 stars is because the job eventually got done. I needed a 3 bedroom house and a garage to be moved to storage. The 4 man crew showed up at 8:45am and we did not leave the storage facility until 10:15pm that night! It took almost 14 hrs to load and unload 2 trips to storage which was 30 min away. While moving out of the house, damage was done to the walls in the house and a dresser had 2 legs torn off. To their credit they did not try to hide it and I have started the claim process but we’ll see what happens with that. Hans and his crew were professional and I have no issue with them personally, but after doing the initial walk through they should have informed me how long it would take to complete so we could discuss options. If you are looking for cost saving/efficient movers these guys are not for you. My move cost over 6k. I will be looking for different movers when I need to move out of storage. Read More

Ethan Lowe

2023-07-07

The only reason they get 2 stars is because the job eventually got done. I needed a 3 bedroom house and a garage to be moved to storage. The 4 man crew showed up at 8:45am and we did not leave the storage facility until 10:15pm that night! It took almost 14 hrs to load and unload 2 trips to storage which was 30 min away. While moving out of the house, damage was done to the walls in the house and a dresser had 2 legs torn off. To their credit they did not try to hide it and I have started the claim process but we’ll see what happens with that. Hans and his crew were professional and I have no issue with them personally, but after doing the initial walk through they should have informed me how long it would take to complete so we could discuss options. If you are looking for cost saving/efficient movers these guys are not for you. My move cost over 6k. I will be looking for different movers when I need to move out of storage. Read More

Blossom B.

Old East Dallas, Dallas, TX

2023-06-28

Paid top dollar for a move into a storage unit while our house was finishing being built. We asked what to do if we pull furniture out of the storage unit and it's damaged (since we couldn't see it), and were told we could file a claim. Upon pulling our furniture out, saw that my solid wood dressers and table were badly damaged (cracked/scuffed/dented/etc), but a claim submitted to all my sons was denied. we have photos with timestamps showing the furniture was in perfect condition before the move, and damage before moved out. If we had known they would not honor a claim of damage done by THEIR movers, we would have made the movers stop with every single piece to be inspected as it was moved into the unit. We were sent 3 college students, one who (and I quote) said "I hope these guys are ready to pull my weight because I'm hungover". One box was actually dropped during the move, and a glass dish was shattered. We wanted to be decent people and not file a claim as it was an inexpensive dish, but seeing my cherished solid wood furniture that I had JUST repainted destroyed just does not make sense for a move we invested so much into. Read More

Blossom B.

Old East Dallas, Dallas, TX

2023-06-28

Paid top dollar for a move into a storage unit while our house was finishing being built. We asked what to do if we pull furniture out of the storage unit and it's damaged (since we couldn't see it), and were told we could file a claim. Upon pulling our furniture out, saw that my solid wood dressers and table were badly damaged (cracked/scuffed/dented/etc), but a claim submitted to all my sons was denied. we have photos with timestamps showing the furniture was in perfect condition before the move, and damage before moved out. If we had known they would not honor a claim of damage done by THEIR movers, we would have made the movers stop with every single piece to be inspected as it was moved into the unit. We were sent 3 college students, one who (and I quote) said "I hope these guys are ready to pull my weight because I'm hungover". One box was actually dropped during the move, and a glass dish was shattered. We wanted to be decent people and not file a claim as it was an inexpensive dish, but seeing my cherished solid wood furniture that I had JUST repainted destroyed just does not make sense for a move we invested so much into. Read More

Blossom B.

Old East Dallas, Dallas, TX

2023-06-28

Paid top dollar for a move into a storage unit while our house was finishing being built. We asked what to do if we pull furniture out of the storage unit and it's damaged (since we couldn't see it), and were told we could file a claim. Upon pulling our furniture out, saw that my solid wood dressers and table were badly damaged (cracked/scuffed/dented/etc), but a claim submitted to all my sons was denied. we have photos with timestamps showing the furniture was in perfect condition before the move, and damage before moved out. If we had known they would not honor a claim of damage done by THEIR movers, we would have made the movers stop with every single piece to be inspected as it was moved into the unit. We were sent 3 college students, one who (and I quote) said "I hope these guys are ready to pull my weight because I'm hungover". One box was actually dropped during the move, and a glass dish was shattered. We wanted to be decent people and not file a claim as it was an inexpensive dish, but seeing my cherished solid wood furniture that I had JUST repainted destroyed just does not make sense for a move we invested so much into. Read More

Danna C.

Dallas, TX

2023-06-09

Horrible experience! They were supposed to show up yesterday to pack us and move us today. I confirmed twice with the office that it was the plan. They showed up yesterday to "move" us with no packing materials. They had to wait for someone to bring it. They promised to have everything packed so that the movers would come this morning to move us and we would get to our new house in a few hours. Not the case at all. The people packing did about 50% of the job. This resulted in the team this morning having to pack a ton. What was supposed to take a few hours took ALLLLLL day. We didn't get to our new house until very late this afternoon. We had to cancel furniture and appliances delivery because of this. We moved into a brand new build and we went through multiple walk throughs with our builder to make sure it was perfect. The very first thing they brought it, they banged into the wall and chipped the dry wall. This happened multiple times in different places, they stained the brand new carpet with dirt, and broke/damaged several things. The sales person that I signed with showed me all these pictures of how they cover the doors and line the floors so there's no damage. They did none of that and then when I asked about it, the movers laughed and said they never do that! Then, when it came time to pay - they tried to charge me $1000 over what the "not to exceed" fee was. We refused pay extra and the GM said they would barely discount it after the issues we already had. Lastly, I returned to our old house (30 minutes from our new home) to find a mess and multiple large things left behind. They did ask to leave a few boxes behind due to limited space which I said was fine but the other stuff was NOT ok. I went upstairs to find a absolute mess and things such as lamps, end tables, framed art, chairs - all left behind which I confirmed with them multiple times about packing. I then went to other rooms to find multiple things, large things I was billed for that were not packed. This resulted in me having to find someone to watch my 5 month old over night and make multiple trips to the new home. I am waiting to hear back from them to make it right. I would never recommend this company and had the worst experience. Read More

Danna C.

Dallas, TX

2023-06-09

Horrible experience! They were supposed to show up yesterday to pack us and move us today. I confirmed twice with the office that it was the plan. They showed up yesterday to "move" us with no packing materials. They had to wait for someone to bring it. They promised to have everything packed so that the movers would come this morning to move us and we would get to our new house in a few hours. Not the case at all. The people packing did about 50% of the job. This resulted in the team this morning having to pack a ton. What was supposed to take a few hours took ALLLLLL day. We didn't get to our new house until very late this afternoon. We had to cancel furniture and appliances delivery because of this. We moved into a brand new build and we went through multiple walk throughs with our builder to make sure it was perfect. The very first thing they brought it, they banged into the wall and chipped the dry wall. This happened multiple times in different places, they stained the brand new carpet with dirt, and broke/damaged several things. The sales person that I signed with showed me all these pictures of how they cover the doors and line the floors so there's no damage. They did none of that and then when I asked about it, the movers laughed and said they never do that! Then, when it came time to pay - they tried to charge me $1000 over what the "not to exceed" fee was. We refused pay extra and the GM said they would barely discount it after the issues we already had. Lastly, I returned to our old house (30 minutes from our new home) to find a mess and multiple large things left behind. They did ask to leave a few boxes behind due to limited space which I said was fine but the other stuff was NOT ok. I went upstairs to find a absolute mess and things such as lamps, end tables, framed art, chairs - all left behind which I confirmed with them multiple times about packing. I then went to other rooms to find multiple things, large things I was billed for that were not packed. This resulted in me having to find someone to watch my 5 month old over night and make multiple trips to the new home. I am waiting to hear back from them to make it right. I would never recommend this company and had the worst experience. Read More

Danna C.

Dallas, TX

2023-06-09

Horrible experience! They were supposed to show up yesterday to pack us and move us today. I confirmed twice with the office that it was the plan. They showed up yesterday to "move" us with no packing materials. They had to wait for someone to bring it. They promised to have everything packed so that the movers would come this morning to move us and we would get to our new house in a few hours. Not the case at all. The people packing did about 50% of the job. This resulted in the team this morning having to pack a ton. What was supposed to take a few hours took ALLLLLL day. We didn't get to our new house until very late this afternoon. We had to cancel furniture and appliances delivery because of this. We moved into a brand new build and we went through multiple walk throughs with our builder to make sure it was perfect. The very first thing they brought it, they banged into the wall and chipped the dry wall. This happened multiple times in different places, they stained the brand new carpet with dirt, and broke/damaged several things. The sales person that I signed with showed me all these pictures of how they cover the doors and line the floors so there's no damage. They did none of that and then when I asked about it, the movers laughed and said they never do that! Then, when it came time to pay - they tried to charge me $1000 over what the "not to exceed" fee was. We refused pay extra and the GM said they would barely discount it after the issues we already had. Lastly, I returned to our old house (30 minutes from our new home) to find a mess and multiple large things left behind. They did ask to leave a few boxes behind due to limited space which I said was fine but the other stuff was NOT ok. I went upstairs to find a absolute mess and things such as lamps, end tables, framed art, chairs - all left behind which I confirmed with them multiple times about packing. I then went to other rooms to find multiple things, large things I was billed for that were not packed. This resulted in me having to find someone to watch my 5 month old over night and make multiple trips to the new home. I am waiting to hear back from them to make it right. I would never recommend this company and had the worst experience. Read More

Danna C.

Dallas, TX

2023-06-09

Horrible experience! They were supposed to show up yesterday to pack us and move us today. I confirmed twice with the office that it was the plan. They showed up yesterday to "move" us with no packing materials. They had to wait for someone to bring it. They promised to have everything packed so that the movers would come this morning to move us and we would get to our new house in a few hours. Not the case at all. The people packing did about 50% of the job. This resulted in the team this morning having to pack a ton. What was supposed to take a few hours took ALLLLLL day. We didn't get to our new house until very late this afternoon. We had to cancel furniture and appliances delivery because of this. We moved into a brand new build and we went through multiple walk throughs with our builder to make sure it was perfect. The very first thing they brought it, they banged into the wall and chipped the dry wall. This happened multiple times in different places, they stained the brand new carpet with dirt, and broke/damaged several things. The sales person that I signed with showed me all these pictures of how they cover the doors and line the floors so there's no damage. They did none of that and then when I asked about it, the movers laughed and said they never do that! Then, when it came time to pay - they tried to charge me $1000 over what the "not to exceed" fee was. We refused pay extra and the GM said they would barely discount it after the issues we already had. Lastly, I returned to our old house (30 minutes from our new home) to find a mess and multiple large things left behind. They did ask to leave a few boxes behind due to limited space which I said was fine but the other stuff was NOT ok. I went upstairs to find a absolute mess and things such as lamps, end tables, framed art, chairs - all left behind which I confirmed with them multiple times about packing. I then went to other rooms to find multiple things, large things I was billed for that were not packed. This resulted in me having to find someone to watch my 5 month old over night and make multiple trips to the new home. I am waiting to hear back from them to make it right. I would never recommend this company and had the worst experience. Read More

Vicki P.

Dallas, TX

2023-04-30

Moving is hectic enough but this was a complete nightmare. Speaking with Austin at the Company was a great experience. Very thorough and caring. Called to confirm they were coming. Put a $100 down payment. Movers came and seemed like it was going to be a great day. I moved half my items the day before because it is so expensive and I didn't want my dishes in their care. That was the right decision. The 2 man move crew showed up at 9:00 and started the paperwork at 9:15 but did not actually start the move for another 20 minutes. I have a 700 sq foot 1 bedroom with no boxes. Pictures, mirrors, 9 pieces of furniture, 2 rugs and a few miscellaneous items. It took them 2 hours to load the living room and didn't even start on the bedroom until then. As I checked on them, one was usually just walking around scratching his head and doing nothing. I had to keep checking on them to move it along. So Slow!!! I am upstairs one flight but a straight shot to the truck. After they finally finished, I asked them to follow me, 1 1/2 miles to the next location. The driver said he was stopping at QT to get a bite. I said I'm not paying you for that and he said, just 5 minutes. When I turned right they turned left. I called Austin and he said he would take 15 minutes off for their food break? Eat a hearty breakfast. Don't eat on my time. My dog and I didn't eat that day until dinner! They showed up at my new place an hour later and presented me with a bill for $1,038. What? They estimated 4.75 hours. It was 1:20 and said it would only take one more hour to unload. Big lie. At 2:45 I got a call from Eric at the office and he told me the driver said they needed a 30 minute extension and I owed $175 more. I said NO. If they had followed me like I requested and ate after, they would have been finished at 2:15. He said, ok, I'll figure something out. I noticed the dresser was split right in half on the bottom frame and I asked him what happened? He didn't know. Of course he didn't. This morning in the light I see the back of the desk is completely torn off and some damage on bottom. Top of desk almost off. What do you think? Would you pay the $1038? Would you fight for a partial refund? You have to pay or your stuff is held hostage. I see now why all their reviews are one star. Why didn't I check them out first! One of the crew said, you know you didn't need this big truck. You should have gotten a smaller one. Argh!!!! Really? Read More

Vicki P.

Dallas, TX

2023-04-30

Moving is hectic enough but this was a complete nightmare. Speaking with Austin at the Company was a great experience. Very thorough and caring. Called to confirm they were coming. Put a $100 down payment. Movers came and seemed like it was going to be a great day. I moved half my items the day before because it is so expensive and I didn't want my dishes in their care. That was the right decision. The 2 man move crew showed up at 9:00 and started the paperwork at 9:15 but did not actually start the move for another 20 minutes. I have a 700 sq foot 1 bedroom with no boxes. Pictures, mirrors, 9 pieces of furniture, 2 rugs and a few miscellaneous items. It took them 2 hours to load the living room and didn't even start on the bedroom until then. As I checked on them, one was usually just walking around scratching his head and doing nothing. I had to keep checking on them to move it along. So Slow!!! I am upstairs one flight but a straight shot to the truck. After they finally finished, I asked them to follow me, 1 1/2 miles to the next location. The driver said he was stopping at QT to get a bite. I said I'm not paying you for that and he said, just 5 minutes. When I turned right they turned left. I called Austin and he said he would take 15 minutes off for their food break? Eat a hearty breakfast. Don't eat on my time. My dog and I didn't eat that day until dinner! They showed up at my new place an hour later and presented me with a bill for $1,038. What? They estimated 4.75 hours. It was 1:20 and said it would only take one more hour to unload. Big lie. At 2:45 I got a call from Eric at the office and he told me the driver said they needed a 30 minute extension and I owed $175 more. I said NO. If they had followed me like I requested and ate after, they would have been finished at 2:15. He said, ok, I'll figure something out. I noticed the dresser was split right in half on the bottom frame and I asked him what happened? He didn't know. Of course he didn't. This morning in the light I see the back of the desk is completely torn off and some damage on bottom. Top of desk almost off. What do you think? Would you pay the $1038? Would you fight for a partial refund? You have to pay or your stuff is held hostage. I see now why all their reviews are one star. Why didn't I check them out first! One of the crew said, you know you didn't need this big truck. You should have gotten a smaller one. Argh!!!! Really? Read More

Vicki P.

Dallas, TX

2023-04-30

Moving is hectic enough but this was a complete nightmare. Speaking with Austin at the Company was a great experience. Very thorough and caring. Called to confirm they were coming. Put a $100 down payment. Movers came and seemed like it was going to be a great day. I moved half my items the day before because it is so expensive and I didn't want my dishes in their care. That was the right decision. The 2 man move crew showed up at 9:00 and started the paperwork at 9:15 but did not actually start the move for another 20 minutes. I have a 700 sq foot 1 bedroom with no boxes. Pictures, mirrors, 9 pieces of furniture, 2 rugs and a few miscellaneous items. It took them 2 hours to load the living room and didn't even start on the bedroom until then. As I checked on them, one was usually just walking around scratching his head and doing nothing. I had to keep checking on them to move it along. So Slow!!! I am upstairs one flight but a straight shot to the truck. After they finally finished, I asked them to follow me, 1 1/2 miles to the next location. The driver said he was stopping at QT to get a bite. I said I'm not paying you for that and he said, just 5 minutes. When I turned right they turned left. I called Austin and he said he would take 15 minutes off for their food break? Eat a hearty breakfast. Don't eat on my time. My dog and I didn't eat that day until dinner! They showed up at my new place an hour later and presented me with a bill for $1,038. What? They estimated 4.75 hours. It was 1:20 and said it would only take one more hour to unload. Big lie. At 2:45 I got a call from Eric at the office and he told me the driver said they needed a 30 minute extension and I owed $175 more. I said NO. If they had followed me like I requested and ate after, they would have been finished at 2:15. He said, ok, I'll figure something out. I noticed the dresser was split right in half on the bottom frame and I asked him what happened? He didn't know. Of course he didn't. This morning in the light I see the back of the desk is completely torn off and some damage on bottom. Top of desk almost off. What do you think? Would you pay the $1038? Would you fight for a partial refund? You have to pay or your stuff is held hostage. I see now why all their reviews are one star. Why didn't I check them out first! One of the crew said, you know you didn't need this big truck. You should have gotten a smaller one. Argh!!!! Really? Read More

Vicki P.

Dallas, TX

2023-04-30

Moving is hectic enough but this was a complete nightmare. Speaking with Austin at the Company was a great experience. Very thorough and caring. Called to confirm they were coming. Put a $100 down payment. Movers came and seemed like it was going to be a great day. I moved half my items the day before because it is so expensive and I didn't want my dishes in their care. That was the right decision. The 2 man move crew showed up at 9:00 and started the paperwork at 9:15 but did not actually start the move for another 20 minutes. I have a 700 sq foot 1 bedroom with no boxes. Pictures, mirrors, 9 pieces of furniture, 2 rugs and a few miscellaneous items. It took them 2 hours to load the living room and didn't even start on the bedroom until then. As I checked on them, one was usually just walking around scratching his head and doing nothing. I had to keep checking on them to move it along. So Slow!!! I am upstairs one flight but a straight shot to the truck. After they finally finished, I asked them to follow me, 1 1/2 miles to the next location. The driver said he was stopping at QT to get a bite. I said I'm not paying you for that and he said, just 5 minutes. When I turned right they turned left. I called Austin and he said he would take 15 minutes off for their food break? Eat a hearty breakfast. Don't eat on my time. My dog and I didn't eat that day until dinner! They showed up at my new place an hour later and presented me with a bill for $1,038. What? They estimated 4.75 hours. It was 1:20 and said it would only take one more hour to unload. Big lie. At 2:45 I got a call from Eric at the office and he told me the driver said they needed a 30 minute extension and I owed $175 more. I said NO. If they had followed me like I requested and ate after, they would have been finished at 2:15. He said, ok, I'll figure something out. I noticed the dresser was split right in half on the bottom frame and I asked him what happened? He didn't know. Of course he didn't. This morning in the light I see the back of the desk is completely torn off and some damage on bottom. Top of desk almost off. What do you think? Would you pay the $1038? Would you fight for a partial refund? You have to pay or your stuff is held hostage. I see now why all their reviews are one star. Why didn't I check them out first! One of the crew said, you know you didn't need this big truck. You should have gotten a smaller one. Argh!!!! Really? Read More

Anthony Malesevic

2023-01-26

While most of my move went well, there were definitely parts that didn't. I have moved like 16 times in the last 16 years, so I have a pretty good grasp on what to expect. They didn't use any sort of bubble wrap or anything when packing my dishes, to the point the dropped a glass bowl while taking it out of the apartment. They ripped a piece of my desk out, he brakes on my bike are now messed up, cracked the housing of a subwoofer, and messed up the thermometer on my grill. What is their response? 60 cents per lb of the item. All that damage can't even cover taking the bike into a shop for repairs. Read carefully is my caution to anyone else that uses them. Good price, but stepping on my stuff, dropping my stuff, forgetting it outside my old place, and making me go back to the old place for their drill is way unprofessional. UPDATE: Someone from within reached out to me after reading this review and has offered extra compensation to make up for the damages. Its not enough to fix everything, but its definitely much closer and greatly appreciated. They also wanted to hear the full experience to try to ensure it doesn't happen to anyone else. Read More

Anthony Malesevic

2023-01-26

While most of my move went well, there were definitely parts that didn't. I have moved like 16 times in the last 16 years, so I have a pretty good grasp on what to expect. They didn't use any sort of bubble wrap or anything when packing my dishes, to the point the dropped a glass bowl while taking it out of the apartment. They ripped a piece of my desk out, he brakes on my bike are now messed up, cracked the housing of a subwoofer, and messed up the thermometer on my grill. What is their response? 60 cents per lb of the item. All that damage can't even cover taking the bike into a shop for repairs. Read carefully is my caution to anyone else that uses them. Good price, but stepping on my stuff, dropping my stuff, forgetting it outside my old place, and making me go back to the old place for their drill is way unprofessional. UPDATE: Someone from within reached out to me after reading this review and has offered extra compensation to make up for the damages. Its not enough to fix everything, but its definitely much closer and greatly appreciated. They also wanted to hear the full experience to try to ensure it doesn't happen to anyone else. Read More

Demarcus Harris

2023-01-21

Franky and his team were beyond great. We all know moving is stressful most of the time but he and his team communicated with us so well we practically felt like we could walk away, let them work and not worry about a thing! The attention to detail and care Franky and his team gave to our furniture, keepsakes and more was unmatched. Did I mention how efficient they were with their time?? It was like seamless moving on a Highway. Not a single wasted minute. They even allowed our daughter to have a good time.. (you know kids love bubble wrap) Thank you Franky and team for making this first move for my family into our new home a great experience! I’m recommending All My Sons to anyone looking to move and trust that their items will be handled with care by a crew of people who truly care about what they do and how well they do it!! Thank you, Demarcus Harris Read More

Demarcus Harris

2023-01-21

Franky and his team were beyond great. We all know moving is stressful most of the time but he and his team communicated with us so well we practically felt like we could walk away, let them work and not worry about a thing! The attention to detail and care Franky and his team gave to our furniture, keepsakes and more was unmatched. Did I mention how efficient they were with their time?? It was like seamless moving on a Highway. Not a single wasted minute. They even allowed our daughter to have a good time.. (you know kids love bubble wrap) Thank you Franky and team for making this first move for my family into our new home a great experience! I’m recommending All My Sons to anyone looking to move and trust that their items will be handled with care by a crew of people who truly care about what they do and how well they do it!! Thank you, Demarcus Harris Read More

Demarcus Harris

2023-01-21

Franky and his team were beyond great. We all know moving is stressful most of the time but he and his team communicated with us so well we practically felt like we could walk away, let them work and not worry about a thing! The attention to detail and care Franky and his team gave to our furniture, keepsakes and more was unmatched. Did I mention how efficient they were with their time?? It was like seamless moving on a Highway. Not a single wasted minute. They even allowed our daughter to have a good time.. (you know kids love bubble wrap) Thank you Franky and team for making this first move for my family into our new home a great experience! I’m recommending All My Sons to anyone looking to move and trust that their items will be handled with care by a crew of people who truly care about what they do and how well they do it!! Thank you, Demarcus Harris Read More

Demarcus Harris

2023-01-21

Franky and his team were beyond great. We all know moving is stressful most of the time but he and his team communicated with us so well we practically felt like we could walk away, let them work and not worry about a thing! The attention to detail and care Franky and his team gave to our furniture, keepsakes and more was unmatched. Did I mention how efficient they were with their time?? It was like seamless moving on a Highway. Not a single wasted minute. They even allowed our daughter to have a good time.. (you know kids love bubble wrap) Thank you Franky and team for making this first move for my family into our new home a great experience! I’m recommending All My Sons to anyone looking to move and trust that their items will be handled with care by a crew of people who truly care about what they do and how well they do it!! Thank you, Demarcus Harris Read More

K S.

Austin, TX

2022-11-29

I suggest that if you need to move, you carry each single belonging over one by one from your old house to your new one before you ever trust this company to do it for you. Thousands of dollars of damage due to negligence and lack of care. Items not wrapped, heavy items not strapped down in the truck, and broken furniture literally tucked away and HIDDEN in my garage in an attempt for me not to notice it before they left. What a total waste of money, time, and unnecessary headache to replace furniture and belongings that I paid to have moved, only to end up having to replace them. Attached are just a couple of sample photos of what I'm talking about. There are about a dozen items damaged. Read More

K S.

Austin, TX

2022-11-29

I suggest that if you need to move, you carry each single belonging over one by one from your old house to your new one before you ever trust this company to do it for you. Thousands of dollars of damage due to negligence and lack of care. Items not wrapped, heavy items not strapped down in the truck, and broken furniture literally tucked away and HIDDEN in my garage in an attempt for me not to notice it before they left. What a total waste of money, time, and unnecessary headache to replace furniture and belongings that I paid to have moved, only to end up having to replace them. Attached are just a couple of sample photos of what I'm talking about. There are about a dozen items damaged. Read More

Douglas Boettcher

2022-10-21

Hired All My Sons Moving & Storage to move my small office. Fortunately I signed a not to exceed dollar amount contract. The day of the move came, and they had 3 movers instead of the 4 contracted for and I was assured that the 4th would show up anytime, which he never did. Well needless to say, the move went a lot slower than planned which caused a major inconvenience and time and cost to have an employee present. After they finally got everything on their 26 foot truck, they headed to our new office building. I was informed that they needed to be paid prior to them unloading our furniture, which I did without arguing. Anyway, the unloading went really slow with the 3 man crew and at 9pm I was informed that they would need to come back the following day to finish because the driver could only work so many hours or he would loose his license. When we tried to get a commitment of when they would be back, and if our remaining things would be safe on their truck, we were told that they would leave our stuff on the truck, but were booked solid the following day, but would try to fit us in, after much back and forth with their customer support team in Florida. The team leader tried but was unsuccessful in trying to be the crew to return the following day, but AMSM&S had him scheduled for Florida. The following day we were notified that they could have a full crew out late in the afternoon, which they did. Unfortunately, this crew was really bad, resulting in lots of damage to furniture, breaking an expensive 4' vase their original crew had packed and assured me it would be handled appropriately and damaging the walls of our new location, by bumping into them. We were left to reassemble our furniture, which the other crew had disassembled. Anyway, I called and emailed AMSM&S and was assured they had professionals to do repairs, since their insurance was so little and would handle as good customer relations and to email them photos of the damaged articles, which I did. After numerous emails and phone calls, I have yet to receive a response from anyone, now 2 weeks later. Very unprofessional national moving company masquerading as a local company. I would advise anyone to find another Moving Company Read More

Douglas Boettcher

2022-10-21

Hired All My Sons Moving & Storage to move my small office. Fortunately I signed a not to exceed dollar amount contract. The day of the move came, and they had 3 movers instead of the 4 contracted for and I was assured that the 4th would show up anytime, which he never did. Well needless to say, the move went a lot slower than planned which caused a major inconvenience and time and cost to have an employee present. After they finally got everything on their 26 foot truck, they headed to our new office building. I was informed that they needed to be paid prior to them unloading our furniture, which I did without arguing. Anyway, the unloading went really slow with the 3 man crew and at 9pm I was informed that they would need to come back the following day to finish because the driver could only work so many hours or he would loose his license. When we tried to get a commitment of when they would be back, and if our remaining things would be safe on their truck, we were told that they would leave our stuff on the truck, but were booked solid the following day, but would try to fit us in, after much back and forth with their customer support team in Florida. The team leader tried but was unsuccessful in trying to be the crew to return the following day, but AMSM&S had him scheduled for Florida. The following day we were notified that they could have a full crew out late in the afternoon, which they did. Unfortunately, this crew was really bad, resulting in lots of damage to furniture, breaking an expensive 4' vase their original crew had packed and assured me it would be handled appropriately and damaging the walls of our new location, by bumping into them. We were left to reassemble our furniture, which the other crew had disassembled. Anyway, I called and emailed AMSM&S and was assured they had professionals to do repairs, since their insurance was so little and would handle as good customer relations and to email them photos of the damaged articles, which I did. After numerous emails and phone calls, I have yet to receive a response from anyone, now 2 weeks later. Very unprofessional national moving company masquerading as a local company. I would advise anyone to find another Moving Company Read More

Douglas Boettcher

2022-10-21

Hired All My Sons Moving & Storage to move my small office. Fortunately I signed a not to exceed dollar amount contract. The day of the move came, and they had 3 movers instead of the 4 contracted for and I was assured that the 4th would show up anytime, which he never did. Well needless to say, the move went a lot slower than planned which caused a major inconvenience and time and cost to have an employee present. After they finally got everything on their 26 foot truck, they headed to our new office building. I was informed that they needed to be paid prior to them unloading our furniture, which I did without arguing. Anyway, the unloading went really slow with the 3 man crew and at 9pm I was informed that they would need to come back the following day to finish because the driver could only work so many hours or he would loose his license. When we tried to get a commitment of when they would be back, and if our remaining things would be safe on their truck, we were told that they would leave our stuff on the truck, but were booked solid the following day, but would try to fit us in, after much back and forth with their customer support team in Florida. The team leader tried but was unsuccessful in trying to be the crew to return the following day, but AMSM&S had him scheduled for Florida. The following day we were notified that they could have a full crew out late in the afternoon, which they did. Unfortunately, this crew was really bad, resulting in lots of damage to furniture, breaking an expensive 4' vase their original crew had packed and assured me it would be handled appropriately and damaging the walls of our new location, by bumping into them. We were left to reassemble our furniture, which the other crew had disassembled. Anyway, I called and emailed AMSM&S and was assured they had professionals to do repairs, since their insurance was so little and would handle as good customer relations and to email them photos of the damaged articles, which I did. After numerous emails and phone calls, I have yet to receive a response from anyone, now 2 weeks later. Very unprofessional national moving company masquerading as a local company. I would advise anyone to find another Moving Company Read More

Shands P.

Denton, TX

2022-08-01

I just used All My Sons movers today, and I would give 5-stars to the actual movers. They were fast, professional, and courteous. However, I'm leaving a one star review as a warning to others: they will charge you way more than originally quoted and the customer service agent I spoke with essentially blamed me for not understanding their fee structure that wasn't explained well to begin with. First of all, I was charged a travel fee that was an hour of labor for three movers, just to travel to my apartment. When this was explained to me in my initial quote I accepted this and I thought it covered all aspects of travel. It was also explained to me that they would charge for moving materials if it was needed. The movers wrapped basically EVERYTHING without discussing it with me first. Although I appreciate the extra steps they took to protect my things, many of my items didn't need to be wrapped and I feel like they intentionally increased my cost with not only the materials, but the additional labor. When I went over the quote with them, which I asked three times to verify, they said total moving cost would be around $900. My total ended up being shy of $1300. They charged $174 for a 'fuel fee' that I questioned because I moved less than a mile down the road. When I told the agent that this wasn't explained to me he simply said "everyone here reads from a script and I listen to everyone, so there's no way this wasn't explained". When I explained I felt that I was overcharged for the fuel fee he tried to make me feel guilty by saying "Well, if I reduced or removed this it would come out of the drivers paycheck, and you wouldn't want that, would you?" Anyway, if you go with All My Sons expect to pay 20-30% more than your quote. Read More

Martha V.

MD, MD

2022-07-30

I was excited to use All My Sons again after my great experience with them last year, but this time I was extremely disappointed. The final cost was double what I was quoted. They billed the start time 30 minutes earlier than they promised me and they stopped working 45 minutes before their end time. While setting up the move they quoted me 3 hours. However, when they started packing they persuaded me not to plastic wrap my belongings (except my mattress) because "It would take 2 hours just to wrap everything up." Instead, they just bundled stuff in tape. Now... I was told that if I brought my own rolls of tape, I wouldn't be charged. I told them at the start that I had 8 rolls (the company estimated me needing 6) but instead, they used their own and charged me for materials. They didn't untape any items that they sealed. Nor did they unwrap the mattress. I was also promised that they would help me move a mattress at my destination - "Sure, as long as you have them there you can ask them to move whatever you need" - but once here, they refused to help unless I tipped them. Throughout the day, I was uncomfortable with the loud verbal complaints that the employees had about the company. Truly disappointed. Will not use again. Read More

Dante B.

Dallas, TX

2022-07-24

I don't recommend using All My Sons moving company to anyone. Please don't be fooled be their sale person, they are lier and down right crooks and deserve no stars at all. Please keep reading my review. I never want anyone to have an experience like we did, on what should of been a joyous day for us, moving into our new home turn into a nightmare. 1. They quoted me $790 to move my 2 bed room apartment to our new home. After they loaded my furniture and brought it to the house, they then told me it would be $1890 and would not unload my furniture until I paid them. 2. After unloading most of my stuff except for my TV and my mattress, they began cleaning their truck instead of finishing the move to added more time to the clock. When I asked them to unload the rest of my things because I was paying by the hour, the youngest guy replied they came to pick up my furniture in a clean truck, so I'm going to pay for them to clean there truck. 3. They broke my dresser and my lamp. Told me I could file a claim, but I'm not going to get more than $5.00, but they want the charge you for the bubble wrap and boxes they say are to protect your things. 4. I left 10min after the movers, I live directly off the freeway. I get on the free way driving to our new home and 2 exits down, I just see the movers getting on the freeway. I get to my knew house and they arrive almost 40 minutes after. It's a 20 minute drive from my old place to my new home, they were on the same freeway and their was no traffic. It should not have taken 50 minutes. The only explanation is they were driving the clock up for more money. 5. The movers were rude and the youngest mover grab a towel of mine to wipe off himself and through it on the floor. Read More

Dante B.

Dallas, TX

2022-07-24

I don't recommend using All My Sons moving company to anyone. Please don't be fooled be their sale person, they are lier and down right crooks and deserve no stars at all. Please keep reading my review. I never want anyone to have an experience like we did, on what should of been a joyous day for us, moving into our new home turn into a nightmare. 1. They quoted me $790 to move my 2 bed room apartment to our new home. After they loaded my furniture and brought it to the house, they then told me it would be $1890 and would not unload my furniture until I paid them. 2. After unloading most of my stuff except for my TV and my mattress, they began cleaning their truck instead of finishing the move to added more time to the clock. When I asked them to unload the rest of my things because I was paying by the hour, the youngest guy replied they came to pick up my furniture in a clean truck, so I'm going to pay for them to clean there truck. 3. They broke my dresser and my lamp. Told me I could file a claim, but I'm not going to get more than $5.00, but they want the charge you for the bubble wrap and boxes they say are to protect your things. 4. I left 10min after the movers, I live directly off the freeway. I get on the free way driving to our new home and 2 exits down, I just see the movers getting on the freeway. I get to my knew house and they arrive almost 40 minutes after. It's a 20 minute drive from my old place to my new home, they were on the same freeway and their was no traffic. It should not have taken 50 minutes. The only explanation is they were driving the clock up for more money. 5. The movers were rude and the youngest mover grab a towel of mine to wipe off himself and through it on the floor. Read More

Daniel S.

CO, CO

2022-07-10

Beyond awful. They have given me the run around, hung up on me, and did not answer any questions. They'd sit on various phone calls and emails for several months and then tell me it was too late to do anything, my time had expired. The contract states I have two YEARS to be able to do anything. I contacted BBB and they ended up ignoring them as well. Why would I go through all that trouble? All My Sons did not actually pack anything; they would open boxes and shovel anything inside and then throw a few pieces of paper on top and call it "wrapped". So glass, pans, fragile figures I had... all in one box and smashed by the end of the trip. This was my third move across the country and I expect a few things to get broken in a move... it looked like they flipped furniture on it's top and dragged it around the block. Twice. They way overcharged for mattress covers and didn't use them. Now my mattress is black and ripped thanks to them. It was less than a year old when they moved it. I would have taken unpaid leave to pack up my house instead of having this terrible company do it. I cannot stress enough what a terrible company this was to work with. Read More

Daniel S.

CO, CO

2022-07-10

Beyond awful. They have given me the run around, hung up on me, and did not answer any questions. They'd sit on various phone calls and emails for several months and then tell me it was too late to do anything, my time had expired. The contract states I have two YEARS to be able to do anything. I contacted BBB and they ended up ignoring them as well. Why would I go through all that trouble? All My Sons did not actually pack anything; they would open boxes and shovel anything inside and then throw a few pieces of paper on top and call it "wrapped". So glass, pans, fragile figures I had... all in one box and smashed by the end of the trip. This was my third move across the country and I expect a few things to get broken in a move... it looked like they flipped furniture on it's top and dragged it around the block. Twice. They way overcharged for mattress covers and didn't use them. Now my mattress is black and ripped thanks to them. It was less than a year old when they moved it. I would have taken unpaid leave to pack up my house instead of having this terrible company do it. I cannot stress enough what a terrible company this was to work with. Read More

Daniel S.

CO, CO

2022-07-10

Beyond awful. They have given me the run around, hung up on me, and did not answer any questions. They'd sit on various phone calls and emails for several months and then tell me it was too late to do anything, my time had expired. The contract states I have two YEARS to be able to do anything. I contacted BBB and they ended up ignoring them as well. Why would I go through all that trouble? All My Sons did not actually pack anything; they would open boxes and shovel anything inside and then throw a few pieces of paper on top and call it "wrapped". So glass, pans, fragile figures I had... all in one box and smashed by the end of the trip. This was my third move across the country and I expect a few things to get broken in a move... it looked like they flipped furniture on it's top and dragged it around the block. Twice. They way overcharged for mattress covers and didn't use them. Now my mattress is black and ripped thanks to them. It was less than a year old when they moved it. I would have taken unpaid leave to pack up my house instead of having this terrible company do it. I cannot stress enough what a terrible company this was to work with. Read More

Daniel S.

CO, CO

2022-07-10

Beyond awful. They have given me the run around, hung up on me, and did not answer any questions. They'd sit on various phone calls and emails for several months and then tell me it was too late to do anything, my time had expired. The contract states I have two YEARS to be able to do anything. I contacted BBB and they ended up ignoring them as well. Why would I go through all that trouble? All My Sons did not actually pack anything; they would open boxes and shovel anything inside and then throw a few pieces of paper on top and call it "wrapped". So glass, pans, fragile figures I had... all in one box and smashed by the end of the trip. This was my third move across the country and I expect a few things to get broken in a move... it looked like they flipped furniture on it's top and dragged it around the block. Twice. They way overcharged for mattress covers and didn't use them. Now my mattress is black and ripped thanks to them. It was less than a year old when they moved it. I would have taken unpaid leave to pack up my house instead of having this terrible company do it. I cannot stress enough what a terrible company this was to work with. Read More

payton nelson

2022-06-28

Do Not Use. I moved from a 1 bedroom condo to a house 20 min away while I was traveling for work. When I set up the appointment I was clear I’d need their packing services to pack up the kitchen, and put my hanging clothes that were in a closet in some wardrobe boxes. They recommended a 3 man crew since there was packing and we went over what materials they’d need to bring. Note, the only larger furniture they had to move was a twin size day bed, a chest of drawers, and a table. All other large items had already been moved so most of the move was boxes. The day of the move the manager called to tell me I was the second move of the day but the first move was really hard for them (a 3rd floor move) so they might be a little tired. I commented that they would be in AC at least when they were packing the kitchen and I’d get them some waters, but also felt that it wasn’t really my problem to solve. The manager tried to tell me that I didn’t request packing at that time. I was to be getting in from out of town the day of the move and we had already discussed the materials and labor prior so this was an outrage. They showed up with no materials. They had to be dropped off by another guy. I ended up helping because it was taking so long, and it took them 6 hours for three men to pack and move a tiny kitchen and 1 bedroom to a 1 story house. It cost $1400. This is by far the biggest rip off moving company ever and they broke several items. Read More

payton nelson

2022-06-28

Do Not Use. I moved from a 1 bedroom condo to a house 20 min away while I was traveling for work. When I set up the appointment I was clear I’d need their packing services to pack up the kitchen, and put my hanging clothes that were in a closet in some wardrobe boxes. They recommended a 3 man crew since there was packing and we went over what materials they’d need to bring. Note, the only larger furniture they had to move was a twin size day bed, a chest of drawers, and a table. All other large items had already been moved so most of the move was boxes. The day of the move the manager called to tell me I was the second move of the day but the first move was really hard for them (a 3rd floor move) so they might be a little tired. I commented that they would be in AC at least when they were packing the kitchen and I’d get them some waters, but also felt that it wasn’t really my problem to solve. The manager tried to tell me that I didn’t request packing at that time. I was to be getting in from out of town the day of the move and we had already discussed the materials and labor prior so this was an outrage. They showed up with no materials. They had to be dropped off by another guy. I ended up helping because it was taking so long, and it took them 6 hours for three men to pack and move a tiny kitchen and 1 bedroom to a 1 story house. It cost $1400. This is by far the biggest rip off moving company ever and they broke several items. Read More

Ashley M.

Las Vegas, NV

2022-03-13

If I could give this company no stars I would. This is the worst moving company ever. I reached out to them and was told an estimate of 169$ for a 3-4 hour move. They charge you 169$ for an hour of travel and 16% for gas cost! They don't tell you about " required material " and they charge you for everything they bring even if the materials are not being utilized! These guys retapped boxes just to open tape and then offered to leave me six rolls of unused tape and told me I'd be charged for them anyway. They sat at the loading dock of my building while I waited at the storage unit for 45 minutes just to add more time to my bill. They emptied my apartment at 10:30 and showed up to my storage unit an hour later. I was charged for 3 & 1/2 hour worth of moving 126$ for gas and 169$ for an hour of travel. I ended up paying this company over 1300$ to move 2 beds, one dresser, 12 boxes and a living room set. Please go to another moving company unless you enjoy being ripped off! And looking at ass crack all day! Do not use all my sons or TREVONE MURRELL! Who then offered his personal services for when I was ready to move out of storage UNPROFESSIONAL Read More

Sherry J.

Frisco, TX

2022-03-02

I hired this company with the goal to have professionals move a very expensive and fragile dresser (Zuri full glass) and made certain upon booking, confirming, and upon the team's arrival that I needed extra care for this dresser for my THREE MILE move from a 2 bedroom apartment in Frisco, TX to a 3 bedroom apartment literally two stoplights away. Not only did the move take more hours than even thought possible, they dropped and broke my dresser when they got it to my new place. The lead mover "Josh", assured me that when I contacted the claims team that they would take care of it since him not using a dolly to move it was his decision and ultimately is what destroyed the dresser. When I reached out to the claims team, they needed a massive amount of "evidence" of the damage to the dresser and proof that the GLASS dresser could not be repaired. When I sent and re-sent the documentation of the damage, the link to the Zuri website for the cost of replacement and removal of the broken dresser-that by the way is still in my bedroom shedding shards of glass every time I open or close my bedroom door-I was offered a total of $120 for the damages and told that they would not pay for replacing my dresser even though "Josh" said that they would. I am disabled and also hurt my back during the move, not to mention I have shards of glass in my finger from trying to pick it up from the floor so my pet and my son would not be injured, and I feel that they took advantage of me. The move cost me $1600 to move under three miles and they also decided to stop and get gas and have lunch from the old place to the new place. DO NOT HIRE THEM TO MOVE VALUABLE ITEMS. This was the worst experience I have ever had with a moving company ever and I want to be sure that everyone moving in Collin County chooses someone else to do business with. I plan to report them to the BBB and take any other action needed to get reimbursed for my dresser and the removal of the destroyed one. The $120 they offered due to their mistake won't even cover paying someone to risk moving the old one out and getting rid of it. If any of you know the owner personally, you should let them know how this looks for his business. I am all about supporting small business, but I am now out of $1600 for a super short distance move, without a dresser and in danger of my child or myself becoming further injured by this dresser in my bedroom literally raining glass every day. Read More

Sherry J.

Frisco, TX

2022-03-02

I hired this company with the goal to have professionals move a very expensive and fragile dresser (Zuri full glass) and made certain upon booking, confirming, and upon the team's arrival that I needed extra care for this dresser for my THREE MILE move from a 2 bedroom apartment in Frisco, TX to a 3 bedroom apartment literally two stoplights away. Not only did the move take more hours than even thought possible, they dropped and broke my dresser when they got it to my new place. The lead mover "Josh", assured me that when I contacted the claims team that they would take care of it since him not using a dolly to move it was his decision and ultimately is what destroyed the dresser. When I reached out to the claims team, they needed a massive amount of "evidence" of the damage to the dresser and proof that the GLASS dresser could not be repaired. When I sent and re-sent the documentation of the damage, the link to the Zuri website for the cost of replacement and removal of the broken dresser-that by the way is still in my bedroom shedding shards of glass every time I open or close my bedroom door-I was offered a total of $120 for the damages and told that they would not pay for replacing my dresser even though "Josh" said that they would. I am disabled and also hurt my back during the move, not to mention I have shards of glass in my finger from trying to pick it up from the floor so my pet and my son would not be injured, and I feel that they took advantage of me. The move cost me $1600 to move under three miles and they also decided to stop and get gas and have lunch from the old place to the new place. DO NOT HIRE THEM TO MOVE VALUABLE ITEMS. This was the worst experience I have ever had with a moving company ever and I want to be sure that everyone moving in Collin County chooses someone else to do business with. I plan to report them to the BBB and take any other action needed to get reimbursed for my dresser and the removal of the destroyed one. The $120 they offered due to their mistake won't even cover paying someone to risk moving the old one out and getting rid of it. If any of you know the owner personally, you should let them know how this looks for his business. I am all about supporting small business, but I am now out of $1600 for a super short distance move, without a dresser and in danger of my child or myself becoming further injured by this dresser in my bedroom literally raining glass every day. Read More

Sherry J.

Frisco, TX

2022-03-02

I hired this company with the goal to have professionals move a very expensive and fragile dresser (Zuri full glass) and made certain upon booking, confirming, and upon the team's arrival that I needed extra care for this dresser for my THREE MILE move from a 2 bedroom apartment in Frisco, TX to a 3 bedroom apartment literally two stoplights away. Not only did the move take more hours than even thought possible, they dropped and broke my dresser when they got it to my new place. The lead mover "Josh", assured me that when I contacted the claims team that they would take care of it since him not using a dolly to move it was his decision and ultimately is what destroyed the dresser. When I reached out to the claims team, they needed a massive amount of "evidence" of the damage to the dresser and proof that the GLASS dresser could not be repaired. When I sent and re-sent the documentation of the damage, the link to the Zuri website for the cost of replacement and removal of the broken dresser-that by the way is still in my bedroom shedding shards of glass every time I open or close my bedroom door-I was offered a total of $120 for the damages and told that they would not pay for replacing my dresser even though "Josh" said that they would. I am disabled and also hurt my back during the move, not to mention I have shards of glass in my finger from trying to pick it up from the floor so my pet and my son would not be injured, and I feel that they took advantage of me. The move cost me $1600 to move under three miles and they also decided to stop and get gas and have lunch from the old place to the new place. DO NOT HIRE THEM TO MOVE VALUABLE ITEMS. This was the worst experience I have ever had with a moving company ever and I want to be sure that everyone moving in Collin County chooses someone else to do business with. I plan to report them to the BBB and take any other action needed to get reimbursed for my dresser and the removal of the destroyed one. The $120 they offered due to their mistake won't even cover paying someone to risk moving the old one out and getting rid of it. If any of you know the owner personally, you should let them know how this looks for his business. I am all about supporting small business, but I am now out of $1600 for a super short distance move, without a dresser and in danger of my child or myself becoming further injured by this dresser in my bedroom literally raining glass every day. Read More

Sherry J.

Frisco, TX

2022-03-02

I hired this company with the goal to have professionals move a very expensive and fragile dresser (Zuri full glass) and made certain upon booking, confirming, and upon the team's arrival that I needed extra care for this dresser for my THREE MILE move from a 2 bedroom apartment in Frisco, TX to a 3 bedroom apartment literally two stoplights away. Not only did the move take more hours than even thought possible, they dropped and broke my dresser when they got it to my new place. The lead mover "Josh", assured me that when I contacted the claims team that they would take care of it since him not using a dolly to move it was his decision and ultimately is what destroyed the dresser. When I reached out to the claims team, they needed a massive amount of "evidence" of the damage to the dresser and proof that the GLASS dresser could not be repaired. When I sent and re-sent the documentation of the damage, the link to the Zuri website for the cost of replacement and removal of the broken dresser-that by the way is still in my bedroom shedding shards of glass every time I open or close my bedroom door-I was offered a total of $120 for the damages and told that they would not pay for replacing my dresser even though "Josh" said that they would. I am disabled and also hurt my back during the move, not to mention I have shards of glass in my finger from trying to pick it up from the floor so my pet and my son would not be injured, and I feel that they took advantage of me. The move cost me $1600 to move under three miles and they also decided to stop and get gas and have lunch from the old place to the new place. DO NOT HIRE THEM TO MOVE VALUABLE ITEMS. This was the worst experience I have ever had with a moving company ever and I want to be sure that everyone moving in Collin County chooses someone else to do business with. I plan to report them to the BBB and take any other action needed to get reimbursed for my dresser and the removal of the destroyed one. The $120 they offered due to their mistake won't even cover paying someone to risk moving the old one out and getting rid of it. If any of you know the owner personally, you should let them know how this looks for his business. I am all about supporting small business, but I am now out of $1600 for a super short distance move, without a dresser and in danger of my child or myself becoming further injured by this dresser in my bedroom literally raining glass every day. Read More

Sajin T.

Seattle, WA

2022-01-29

Moving is one of the most stressful events that we try to avoid and plan it only very few times in life. Imagine having a service that is totally unprofessional, that lacks ethics doing your move. Long story short, we did our move from Seattle to Austin and luck would have it. All My Sons Moving was chosen by our moving company as the local delivery team. On the day of the move, the team arrived in the morning(though 1 hr late). To start with they didn't have any floor padding or any protector to move in stuff(seriously?) and this is from a company who states they are Professional. And the next blocker, before moving in any boxes or items, they asked me to sign a paper, and the document had the wording "All items have been delivered in Good Condition". This document was asked to be signed before even moving any boxes outside of the truck, which was totally surprising. "Bryan" from All My Son's moving, gave me a call and threatened that they would take the items back if I didn't sign the paper, that the items had been delivered in good condition. I told Bryan politely that it doesn't make any sense, how can I sign on a paper that the items have been delivered in Good Condition if the items are sitting on their truck and not yet delivered. Thanks to the original Moving company(Mini Moves), the representative from Mini Moves who was truly professional stepped and insisted Bryan and All My Sons moving that they cannot force customer to sign document that the delivery is completed before delivering the item. Finally, the items got delivered. Overall, one of the most stressful mornings I had due to the lack of professionalism, never again with All My Sons moving. Pros: - Communication was prompt Cons: - Totally Unprofessional: - Lacking Ethics: - Stressful experience, to say the least - Does not care for your floors or house - No floor pads or protectors are carried by the team. Buy your own floor protectors if you want to still go ahead with All My Son's Moving. Read More

Stephen Heno

2022-01-05

I hired all my sons moving due to the fact I have a nice new washer and dryer as well as a barely one year old Sony tv and thought it would be better to use a reputable company which is why I hired all my sons. I was originally told I was going to have a three-man team since my apartment is on the third floor, but only two people arrived. One of the gentlemen kept standing around wasting time and charging me for it. Stay away from this company whatever you do! They will charge you whatever they think they should when actuality you’re going to be paying way more. It took almost 2 hours to load up everything on my tiny third-floor apartment yet when I arrive to the new unit on the second floor, it was supposedly going to take even longer to unpack things Than to load up! Not to mention the over $50 they charge for shrink wrap! To top things off, the gentleman asked me which items I wanted prioritized. I mentioned only the TV and the washer and dryer yet the tv was completely ruined and damaged. The guy who caused the damages said he was going to try to get the TV replaced for me, but upon contacting all my sons moving, they stated they were not going to help me in the end even though the manager said he was going to try to replace it as well. If you’re looking to move, look elsewhere do not ever hire this company!! Company is the biggest rip off and charges more than any other company! Not any better quality than a mom and pop start up! Everyone has the same basic liability insurance. Don’t waste your time with all my sons I have paid over $800 with a discount to move a few items in a one bedroom tiny apartment and to be lied to. Read More

Stephen Heno

2022-01-05

I hired all my sons moving due to the fact I have a nice new washer and dryer as well as a barely one year old Sony tv and thought it would be better to use a reputable company which is why I hired all my sons. I was originally told I was going to have a three-man team since my apartment is on the third floor, but only two people arrived. One of the gentlemen kept standing around wasting time and charging me for it. Stay away from this company whatever you do! They will charge you whatever they think they should when actuality you’re going to be paying way more. It took almost 2 hours to load up everything on my tiny third-floor apartment yet when I arrive to the new unit on the second floor, it was supposedly going to take even longer to unpack things Than to load up! Not to mention the over $50 they charge for shrink wrap! To top things off, the gentleman asked me which items I wanted prioritized. I mentioned only the TV and the washer and dryer yet the tv was completely ruined and damaged. The guy who caused the damages said he was going to try to get the TV replaced for me, but upon contacting all my sons moving, they stated they were not going to help me in the end even though the manager said he was going to try to replace it as well. If you’re looking to move, look elsewhere do not ever hire this company!! Company is the biggest rip off and charges more than any other company! Not any better quality than a mom and pop start up! Everyone has the same basic liability insurance. Don’t waste your time with all my sons I have paid over $800 with a discount to move a few items in a one bedroom tiny apartment and to be lied to. Read More

Bubbles B.

Atlanta, GA

2021-12-18

NO STARS - horrible company! Was quoted that the company could break-down and assemble specific exercise equipment, which is the reason I reserved this company. Come to find out on moving day that they do NOT break-down & assemble said equipment. Then, to make matters worse, when the crew arrived (and I watched them drive & park) they broke off/ ripped off a big branch to my beautiful tree with their truck! WTH!! and they didn't care or say anything, they acted as if nothing happened. The branch they ripped off the tree is approx 6 ft in length and was sitting on my tree at about 10-12 feet high! Disgraceful at best. Additionally, when the driver called me 45 min before they left for my home, I could NOT understand him when he spoke. His language was grabbled, talked like he had a mouthful of marbles, very unprofessional. On top of that, when he debarked the vehicle, his boots were unlaced and the laces, which measured approx 7 inches of slack, were all dragging on the ground. This is a direct safety hazard!! Very unprofessional. I turned this crew away. NO WAY would I leave people like this to safeguard my home belongings, not even a pencil box. no way. Read More

Bubbles B.

Atlanta, GA

2021-12-18

NO STARS - horrible company! Was quoted that the company could break-down and assemble specific exercise equipment, which is the reason I reserved this company. Come to find out on moving day that they do NOT break-down & assemble said equipment. Then, to make matters worse, when the crew arrived (and I watched them drive & park) they broke off/ ripped off a big branch to my beautiful tree with their truck! WTH!! and they didn't care or say anything, they acted as if nothing happened. The branch they ripped off the tree is approx 6 ft in length and was sitting on my tree at about 10-12 feet high! Disgraceful at best. Additionally, when the driver called me 45 min before they left for my home, I could NOT understand him when he spoke. His language was grabbled, talked like he had a mouthful of marbles, very unprofessional. On top of that, when he debarked the vehicle, his boots were unlaced and the laces, which measured approx 7 inches of slack, were all dragging on the ground. This is a direct safety hazard!! Very unprofessional. I turned this crew away. NO WAY would I leave people like this to safeguard my home belongings, not even a pencil box. no way. Read More

Chris Johnson

2021-09-29

Buyer beware on this one folks... All my sons came to move furniture from my moms house into my house and our storage facility. I was quoted a small fuel fee, $199.00 an hour labor, and an additional hour for travel to and from the move. To clarify, the distance between where they were loading up and dropping off is less than 6.5 miles. In the end, it took 4 hours. We were charged for 6 hours, $175.00 in fuel fees. And $200 in fees for wrapping. So we were overcharged an hour. The total cost was $1452.00. For furniture moving less than 6.5 miles.... In addition, they damaged antique Italian marble slabs that insert into a dresser. They damaged our address plaque. Their manager Joseph, was supposed to call about the damaged items on Monday morning. It's now Tuesday evening and no phone call has been received. The moving employees were told we would possibly tip them. They called 4 times and text us asking when we were going to cash app then the tip. In the same day. They also complained about having to do a multi stop move. To be fair, we had them go 6 blocks away to our storage facility to drop off the bulk of our items... 6 blocks... 1 of 10, would never recommend them. Not even to my worst enemy. Read More

Chris Johnson

2021-09-29

Buyer beware on this one folks... All my sons came to move furniture from my moms house into my house and our storage facility. I was quoted a small fuel fee, $199.00 an hour labor, and an additional hour for travel to and from the move. To clarify, the distance between where they were loading up and dropping off is less than 6.5 miles. In the end, it took 4 hours. We were charged for 6 hours, $175.00 in fuel fees. And $200 in fees for wrapping. So we were overcharged an hour. The total cost was $1452.00. For furniture moving less than 6.5 miles.... In addition, they damaged antique Italian marble slabs that insert into a dresser. They damaged our address plaque. Their manager Joseph, was supposed to call about the damaged items on Monday morning. It's now Tuesday evening and no phone call has been received. The moving employees were told we would possibly tip them. They called 4 times and text us asking when we were going to cash app then the tip. In the same day. They also complained about having to do a multi stop move. To be fair, we had them go 6 blocks away to our storage facility to drop off the bulk of our items... 6 blocks... 1 of 10, would never recommend them. Not even to my worst enemy. Read More

Chris Johnson

2021-09-29

Buyer beware on this one folks... All my sons came to move furniture from my moms house into my house and our storage facility. I was quoted a small fuel fee, $199.00 an hour labor, and an additional hour for travel to and from the move. To clarify, the distance between where they were loading up and dropping off is less than 6.5 miles. In the end, it took 4 hours. We were charged for 6 hours, $175.00 in fuel fees. And $200 in fees for wrapping. So we were overcharged an hour. The total cost was $1452.00. For furniture moving less than 6.5 miles.... In addition, they damaged antique Italian marble slabs that insert into a dresser. They damaged our address plaque. Their manager Joseph, was supposed to call about the damaged items on Monday morning. It's now Tuesday evening and no phone call has been received. The moving employees were told we would possibly tip them. They called 4 times and text us asking when we were going to cash app then the tip. In the same day. They also complained about having to do a multi stop move. To be fair, we had them go 6 blocks away to our storage facility to drop off the bulk of our items... 6 blocks... 1 of 10, would never recommend them. Not even to my worst enemy. Read More

Chris Johnson

2021-09-29

Buyer beware on this one folks... All my sons came to move furniture from my moms house into my house and our storage facility. I was quoted a small fuel fee, $199.00 an hour labor, and an additional hour for travel to and from the move. To clarify, the distance between where they were loading up and dropping off is less than 6.5 miles. In the end, it took 4 hours. We were charged for 6 hours, $175.00 in fuel fees. And $200 in fees for wrapping. So we were overcharged an hour. The total cost was $1452.00. For furniture moving less than 6.5 miles.... In addition, they damaged antique Italian marble slabs that insert into a dresser. They damaged our address plaque. Their manager Joseph, was supposed to call about the damaged items on Monday morning. It's now Tuesday evening and no phone call has been received. The moving employees were told we would possibly tip them. They called 4 times and text us asking when we were going to cash app then the tip. In the same day. They also complained about having to do a multi stop move. To be fair, we had them go 6 blocks away to our storage facility to drop off the bulk of our items... 6 blocks... 1 of 10, would never recommend them. Not even to my worst enemy. Read More

Chris Johnson

2021-09-29

Buyer beware on this one folks... All my sons came to move furniture from my moms house into my house and our storage facility. I was quoted a small fuel fee, $199.00 an hour labor, and an additional hour for travel to and from the move. To clarify, the distance between where they were loading up and dropping off is less than 6.5 miles. In the end, it took 4 hours. We were charged for 6 hours, $175.00 in fuel fees. And $200 in fees for wrapping. So we were overcharged an hour. The total cost was $1452.00. For furniture moving less than 6.5 miles.... In addition, they damaged antique Italian marble slabs that insert into a dresser. They damaged our address plaque. Their manager Joseph, was supposed to call about the damaged items on Monday morning. It's now Tuesday evening and no phone call has been received. The moving employees were told we would possibly tip them. They called 4 times and text us asking when we were going to cash app then the tip. In the same day. They also complained about having to do a multi stop move. To be fair, we had them go 6 blocks away to our storage facility to drop off the bulk of our items... 6 blocks... 1 of 10, would never recommend them. Not even to my worst enemy. Read More

Chris Johnson

2021-09-29

Buyer beware on this one folks... All my sons came to move furniture from my moms house into my house and our storage facility. I was quoted a small fuel fee, $199.00 an hour labor, and an additional hour for travel to and from the move. To clarify, the distance between where they were loading up and dropping off is less than 6.5 miles. In the end, it took 4 hours. We were charged for 6 hours, $175.00 in fuel fees. And $200 in fees for wrapping. So we were overcharged an hour. The total cost was $1452.00. For furniture moving less than 6.5 miles.... In addition, they damaged antique Italian marble slabs that insert into a dresser. They damaged our address plaque. Their manager Joseph, was supposed to call about the damaged items on Monday morning. It's now Tuesday evening and no phone call has been received. The moving employees were told we would possibly tip them. They called 4 times and text us asking when we were going to cash app then the tip. In the same day. They also complained about having to do a multi stop move. To be fair, we had them go 6 blocks away to our storage facility to drop off the bulk of our items... 6 blocks... 1 of 10, would never recommend them. Not even to my worst enemy. Read More

Chris Johnson

2021-09-29

Buyer beware on this one folks... All my sons came to move furniture from my moms house into my house and our storage facility. I was quoted a small fuel fee, $199.00 an hour labor, and an additional hour for travel to and from the move. To clarify, the distance between where they were loading up and dropping off is less than 6.5 miles. In the end, it took 4 hours. We were charged for 6 hours, $175.00 in fuel fees. And $200 in fees for wrapping. So we were overcharged an hour. The total cost was $1452.00. For furniture moving less than 6.5 miles.... In addition, they damaged antique Italian marble slabs that insert into a dresser. They damaged our address plaque. Their manager Joseph, was supposed to call about the damaged items on Monday morning. It's now Tuesday evening and no phone call has been received. The moving employees were told we would possibly tip them. They called 4 times and text us asking when we were going to cash app then the tip. In the same day. They also complained about having to do a multi stop move. To be fair, we had them go 6 blocks away to our storage facility to drop off the bulk of our items... 6 blocks... 1 of 10, would never recommend them. Not even to my worst enemy. Read More

Chris J.

Richardson, TX

2021-09-28

Buyer beware on this one folks... All my sons came to move furniture from my moms house into my house and our storage facility. I was quoted a small fuel fee, $199.00 an hour labor, and an additional hour for travel to and from the move. To clarify, the distance between where they were loading up and dropping off is less than 6.5 miles. In the end, it took 4 hours. We were charged for 6 hours, $175.00 in fuel fees. And $200 in fees for wrapping. So we were overcharged an hour. The total cost was $1452.00. For furniture moving less than 6.5 miles.... In addition, they damaged antique Italian marble slabs that insert into a dresser. They damaged our address plaque. Their manager Joseph, was supposed to call about the damaged items on Monday morning. It's now Tuesday evening and no phone call has been received. The moving employees were told we would possibly tip them. They called 4 times and text us asking when we were going to cash app then the tip. In the same day. They also complained about having to do a multi stop move. To be fair, we had them go 6 blocks away to our storage facility to drop off the bulk of our items... 6 blocks... 1 of 10, would never recommend them. Not even to my worst enemy. Read More

Chris J.

Richardson, TX

2021-09-28

Buyer beware on this one folks... All my sons came to move furniture from my moms house into my house and our storage facility. I was quoted a small fuel fee, $199.00 an hour labor, and an additional hour for travel to and from the move. To clarify, the distance between where they were loading up and dropping off is less than 6.5 miles. In the end, it took 4 hours. We were charged for 6 hours, $175.00 in fuel fees. And $200 in fees for wrapping. So we were overcharged an hour. The total cost was $1452.00. For furniture moving less than 6.5 miles.... In addition, they damaged antique Italian marble slabs that insert into a dresser. They damaged our address plaque. Their manager Joseph, was supposed to call about the damaged items on Monday morning. It's now Tuesday evening and no phone call has been received. The moving employees were told we would possibly tip them. They called 4 times and text us asking when we were going to cash app then the tip. In the same day. They also complained about having to do a multi stop move. To be fair, we had them go 6 blocks away to our storage facility to drop off the bulk of our items... 6 blocks... 1 of 10, would never recommend them. Not even to my worst enemy. Read More

Chris J.

Richardson, TX

2021-09-28

Buyer beware on this one folks... All my sons came to move furniture from my moms house into my house and our storage facility. I was quoted a small fuel fee, $199.00 an hour labor, and an additional hour for travel to and from the move. To clarify, the distance between where they were loading up and dropping off is less than 6.5 miles. In the end, it took 4 hours. We were charged for 6 hours, $175.00 in fuel fees. And $200 in fees for wrapping. So we were overcharged an hour. The total cost was $1452.00. For furniture moving less than 6.5 miles.... In addition, they damaged antique Italian marble slabs that insert into a dresser. They damaged our address plaque. Their manager Joseph, was supposed to call about the damaged items on Monday morning. It's now Tuesday evening and no phone call has been received. The moving employees were told we would possibly tip them. They called 4 times and text us asking when we were going to cash app then the tip. In the same day. They also complained about having to do a multi stop move. To be fair, we had them go 6 blocks away to our storage facility to drop off the bulk of our items... 6 blocks... 1 of 10, would never recommend them. Not even to my worst enemy. Read More

Chris J.

Richardson, TX

2021-09-28

Buyer beware on this one folks... All my sons came to move furniture from my moms house into my house and our storage facility. I was quoted a small fuel fee, $199.00 an hour labor, and an additional hour for travel to and from the move. To clarify, the distance between where they were loading up and dropping off is less than 6.5 miles. In the end, it took 4 hours. We were charged for 6 hours, $175.00 in fuel fees. And $200 in fees for wrapping. So we were overcharged an hour. The total cost was $1452.00. For furniture moving less than 6.5 miles.... In addition, they damaged antique Italian marble slabs that insert into a dresser. They damaged our address plaque. Their manager Joseph, was supposed to call about the damaged items on Monday morning. It's now Tuesday evening and no phone call has been received. The moving employees were told we would possibly tip them. They called 4 times and text us asking when we were going to cash app then the tip. In the same day. They also complained about having to do a multi stop move. To be fair, we had them go 6 blocks away to our storage facility to drop off the bulk of our items... 6 blocks... 1 of 10, would never recommend them. Not even to my worst enemy. Read More

Michael A.J. Murphy

2021-09-18

First quote $560. Then a 3rd person was mandated to come and stay in the truck. Quote went to $700-800. Final payment was $1300. The 3rd person never stayed in the truck, by the way, and was unnecessary. Truck arrived with zero boxes, zero packing material. How can you even contemplate a move with no boxes? Requested boxes and packing material. 45 minutes later, 4 wardrobe boxes appeared, nothing else. In the charges there was $190 for packing material - 4 boxes and celophane wrap. Crew refused to wait for more boxes and packing material, so I had to move all kitchenware myself by putting items one by one in my car. For other small items - I had to suff them in my own boxes and garbage cans for the crew to even take them. Crew started off by reminding me of tips. Complete and total ripoff. Read More

Michael A.J. Murphy

2021-09-18

First quote $560. Then a 3rd person was mandated to come and stay in the truck. Quote went to $700-800. Final payment was $1300. The 3rd person never stayed in the truck, by the way, and was unnecessary. Truck arrived with zero boxes, zero packing material. How can you even contemplate a move with no boxes? Requested boxes and packing material. 45 minutes later, 4 wardrobe boxes appeared, nothing else. In the charges there was $190 for packing material - 4 boxes and celophane wrap. Crew refused to wait for more boxes and packing material, so I had to move all kitchenware myself by putting items one by one in my car. For other small items - I had to suff them in my own boxes and garbage cans for the crew to even take them. Crew started off by reminding me of tips. Complete and total ripoff. Read More

Michael A.J. Murphy

2021-09-18

First quote $560. Then a 3rd person was mandated to come and stay in the truck. Quote went to $700-800. Final payment was $1300. The 3rd person never stayed in the truck, by the way, and was unnecessary. Truck arrived with zero boxes, zero packing material. How can you even contemplate a move with no boxes? Requested boxes and packing material. 45 minutes later, 4 wardrobe boxes appeared, nothing else. In the charges there was $190 for packing material - 4 boxes and celophane wrap. Crew refused to wait for more boxes and packing material, so I had to move all kitchenware myself by putting items one by one in my car. For other small items - I had to suff them in my own boxes and garbage cans for the crew to even take them. Crew started off by reminding me of tips. Complete and total ripoff. Read More

Michael A.J. Murphy

2021-09-18

First quote $560. Then a 3rd person was mandated to come and stay in the truck. Quote went to $700-800. Final payment was $1300. The 3rd person never stayed in the truck, by the way, and was unnecessary. Truck arrived with zero boxes, zero packing material. How can you even contemplate a move with no boxes? Requested boxes and packing material. 45 minutes later, 4 wardrobe boxes appeared, nothing else. In the charges there was $190 for packing material - 4 boxes and celophane wrap. Crew refused to wait for more boxes and packing material, so I had to move all kitchenware myself by putting items one by one in my car. For other small items - I had to suff them in my own boxes and garbage cans for the crew to even take them. Crew started off by reminding me of tips. Complete and total ripoff. Read More

Michael A.J. Murphy

2021-09-18

First quote $560. Then a 3rd person was mandated to come and stay in the truck. Quote went to $700-800. Final payment was $1300. The 3rd person never stayed in the truck, by the way, and was unnecessary. Truck arrived with zero boxes, zero packing material. How can you even contemplate a move with no boxes? Requested boxes and packing material. 45 minutes later, 4 wardrobe boxes appeared, nothing else. In the charges there was $190 for packing material - 4 boxes and celophane wrap. Crew refused to wait for more boxes and packing material, so I had to move all kitchenware myself by putting items one by one in my car. For other small items - I had to suff them in my own boxes and garbage cans for the crew to even take them. Crew started off by reminding me of tips. Complete and total ripoff. Read More

Teresa Marx

2021-07-26

Whatever you do do not hire All My Sons movers. You will be quoted a very small amount vs what you are required to pay. Their sites say they are based in Carrollton but you are paying for travel time from Fort Worth. They will arrive nearly 2 hours after the latest quoted time. They will claim you did not tell them you are moving to a 3rd floor despite you mentioning it every single time you called. Your trained and bonded movers will be mostly made up of 1st time movers. One mover will take his sweet time slowly dismantling furniture it took a fraction of the time to put together. Take a good look at your washer and dryer and the walls behind prior to the move. All will be damaged during. Your furniture will be damaged during the move. Boxes labeled fagile will be crushed and have heavier boxes stacked on top. My washer is unusable, do to incorrectly being reinstalled. The mover didn't even want to put my dryer in the laundry room, he suggested leaving it in the living room since a hose from the washer will no longer connect to the dryer. When it comes time to unload the slow furniture builder will not help bring much up, sloooooowly build the beds while the other 2 movers do not bring things up or unload the truck. Don't bother calling dispatch their only help will be to call the team lead that is slowly building things. Nothing will help, in fact they will slow down and bill you more. My team of 4 women ranging in age from 12 to 59 carried up more boxes than the professional movers in a shorter amount of time. Why did I pay someone else for me to end up doing the moving myself? I moved less than 10 miles, had minimal furniture, mostly boxes and my move took 10 hours. I have called and messaged multiple times and no one is answering me regarding my damaged furniture and broken items Read More

Teresa Marx

2021-07-26

Whatever you do do not hire All My Sons movers. You will be quoted a very small amount vs what you are required to pay. Their sites say they are based in Carrollton but you are paying for travel time from Fort Worth. They will arrive nearly 2 hours after the latest quoted time. They will claim you did not tell them you are moving to a 3rd floor despite you mentioning it every single time you called. Your trained and bonded movers will be mostly made up of 1st time movers. One mover will take his sweet time slowly dismantling furniture it took a fraction of the time to put together. Take a good look at your washer and dryer and the walls behind prior to the move. All will be damaged during. Your furniture will be damaged during the move. Boxes labeled fagile will be crushed and have heavier boxes stacked on top. My washer is unusable, do to incorrectly being reinstalled. The mover didn't even want to put my dryer in the laundry room, he suggested leaving it in the living room since a hose from the washer will no longer connect to the dryer. When it comes time to unload the slow furniture builder will not help bring much up, sloooooowly build the beds while the other 2 movers do not bring things up or unload the truck. Don't bother calling dispatch their only help will be to call the team lead that is slowly building things. Nothing will help, in fact they will slow down and bill you more. My team of 4 women ranging in age from 12 to 59 carried up more boxes than the professional movers in a shorter amount of time. Why did I pay someone else for me to end up doing the moving myself? I moved less than 10 miles, had minimal furniture, mostly boxes and my move took 10 hours. I have called and messaged multiple times and no one is answering me regarding my damaged furniture and broken items Read More

Teresa Marx

2021-07-26

Whatever you do do not hire All My Sons movers. You will be quoted a very small amount vs what you are required to pay. Their sites say they are based in Carrollton but you are paying for travel time from Fort Worth. They will arrive nearly 2 hours after the latest quoted time. They will claim you did not tell them you are moving to a 3rd floor despite you mentioning it every single time you called. Your trained and bonded movers will be mostly made up of 1st time movers. One mover will take his sweet time slowly dismantling furniture it took a fraction of the time to put together. Take a good look at your washer and dryer and the walls behind prior to the move. All will be damaged during. Your furniture will be damaged during the move. Boxes labeled fagile will be crushed and have heavier boxes stacked on top. My washer is unusable, do to incorrectly being reinstalled. The mover didn't even want to put my dryer in the laundry room, he suggested leaving it in the living room since a hose from the washer will no longer connect to the dryer. When it comes time to unload the slow furniture builder will not help bring much up, sloooooowly build the beds while the other 2 movers do not bring things up or unload the truck. Don't bother calling dispatch their only help will be to call the team lead that is slowly building things. Nothing will help, in fact they will slow down and bill you more. My team of 4 women ranging in age from 12 to 59 carried up more boxes than the professional movers in a shorter amount of time. Why did I pay someone else for me to end up doing the moving myself? I moved less than 10 miles, had minimal furniture, mostly boxes and my move took 10 hours. I have called and messaged multiple times and no one is answering me regarding my damaged furniture and broken items Read More

Teresa Marx

2021-07-26

Whatever you do do not hire All My Sons movers. You will be quoted a very small amount vs what you are required to pay. Their sites say they are based in Carrollton but you are paying for travel time from Fort Worth. They will arrive nearly 2 hours after the latest quoted time. They will claim you did not tell them you are moving to a 3rd floor despite you mentioning it every single time you called. Your trained and bonded movers will be mostly made up of 1st time movers. One mover will take his sweet time slowly dismantling furniture it took a fraction of the time to put together. Take a good look at your washer and dryer and the walls behind prior to the move. All will be damaged during. Your furniture will be damaged during the move. Boxes labeled fagile will be crushed and have heavier boxes stacked on top. My washer is unusable, do to incorrectly being reinstalled. The mover didn't even want to put my dryer in the laundry room, he suggested leaving it in the living room since a hose from the washer will no longer connect to the dryer. When it comes time to unload the slow furniture builder will not help bring much up, sloooooowly build the beds while the other 2 movers do not bring things up or unload the truck. Don't bother calling dispatch their only help will be to call the team lead that is slowly building things. Nothing will help, in fact they will slow down and bill you more. My team of 4 women ranging in age from 12 to 59 carried up more boxes than the professional movers in a shorter amount of time. Why did I pay someone else for me to end up doing the moving myself? I moved less than 10 miles, had minimal furniture, mostly boxes and my move took 10 hours. I have called and messaged multiple times and no one is answering me regarding my damaged furniture and broken items Read More

Teresa Marx

2021-07-26

Whatever you do do not hire All My Sons movers. You will be quoted a very small amount vs what you are required to pay. Their sites say they are based in Carrollton but you are paying for travel time from Fort Worth. They will arrive nearly 2 hours after the latest quoted time. They will claim you did not tell them you are moving to a 3rd floor despite you mentioning it every single time you called. Your trained and bonded movers will be mostly made up of 1st time movers. One mover will take his sweet time slowly dismantling furniture it took a fraction of the time to put together. Take a good look at your washer and dryer and the walls behind prior to the move. All will be damaged during. Your furniture will be damaged during the move. Boxes labeled fagile will be crushed and have heavier boxes stacked on top. My washer is unusable, do to incorrectly being reinstalled. The mover didn't even want to put my dryer in the laundry room, he suggested leaving it in the living room since a hose from the washer will no longer connect to the dryer. When it comes time to unload the slow furniture builder will not help bring much up, sloooooowly build the beds while the other 2 movers do not bring things up or unload the truck. Don't bother calling dispatch their only help will be to call the team lead that is slowly building things. Nothing will help, in fact they will slow down and bill you more. My team of 4 women ranging in age from 12 to 59 carried up more boxes than the professional movers in a shorter amount of time. Why did I pay someone else for me to end up doing the moving myself? I moved less than 10 miles, had minimal furniture, mostly boxes and my move took 10 hours. I have called and messaged multiple times and no one is answering me regarding my damaged furniture and broken items Read More

Teresa Marx

2021-07-26

Whatever you do do not hire All My Sons movers. You will be quoted a very small amount vs what you are required to pay. Their sites say they are based in Carrollton but you are paying for travel time from Fort Worth. They will arrive nearly 2 hours after the latest quoted time. They will claim you did not tell them you are moving to a 3rd floor despite you mentioning it every single time you called. Your trained and bonded movers will be mostly made up of 1st time movers. One mover will take his sweet time slowly dismantling furniture it took a fraction of the time to put together. Take a good look at your washer and dryer and the walls behind prior to the move. All will be damaged during. Your furniture will be damaged during the move. Boxes labeled fagile will be crushed and have heavier boxes stacked on top. My washer is unusable, do to incorrectly being reinstalled. The mover didn't even want to put my dryer in the laundry room, he suggested leaving it in the living room since a hose from the washer will no longer connect to the dryer. When it comes time to unload the slow furniture builder will not help bring much up, sloooooowly build the beds while the other 2 movers do not bring things up or unload the truck. Don't bother calling dispatch their only help will be to call the team lead that is slowly building things. Nothing will help, in fact they will slow down and bill you more. My team of 4 women ranging in age from 12 to 59 carried up more boxes than the professional movers in a shorter amount of time. Why did I pay someone else for me to end up doing the moving myself? I moved less than 10 miles, had minimal furniture, mostly boxes and my move took 10 hours. I have called and messaged multiple times and no one is answering me regarding my damaged furniture and broken items Read More

Teresa Marx

2021-07-26

Whatever you do do not hire All My Sons movers. You will be quoted a very small amount vs what you are required to pay. Their sites say they are based in Carrollton but you are paying for travel time from Fort Worth. They will arrive nearly 2 hours after the latest quoted time. They will claim you did not tell them you are moving to a 3rd floor despite you mentioning it every single time you called. Your trained and bonded movers will be mostly made up of 1st time movers. One mover will take his sweet time slowly dismantling furniture it took a fraction of the time to put together. Take a good look at your washer and dryer and the walls behind prior to the move. All will be damaged during. Your furniture will be damaged during the move. Boxes labeled fagile will be crushed and have heavier boxes stacked on top. My washer is unusable, do to incorrectly being reinstalled. The mover didn't even want to put my dryer in the laundry room, he suggested leaving it in the living room since a hose from the washer will no longer connect to the dryer. When it comes time to unload the slow furniture builder will not help bring much up, sloooooowly build the beds while the other 2 movers do not bring things up or unload the truck. Don't bother calling dispatch their only help will be to call the team lead that is slowly building things. Nothing will help, in fact they will slow down and bill you more. My team of 4 women ranging in age from 12 to 59 carried up more boxes than the professional movers in a shorter amount of time. Why did I pay someone else for me to end up doing the moving myself? I moved less than 10 miles, had minimal furniture, mostly boxes and my move took 10 hours. I have called and messaged multiple times and no one is answering me regarding my damaged furniture and broken items Read More

Teresa Marx

2021-07-26

Whatever you do do not hire All My Sons movers. You will be quoted a very small amount vs what you are required to pay. Their sites say they are based in Carrollton but you are paying for travel time from Fort Worth. They will arrive nearly 2 hours after the latest quoted time. They will claim you did not tell them you are moving to a 3rd floor despite you mentioning it every single time you called. Your trained and bonded movers will be mostly made up of 1st time movers. One mover will take his sweet time slowly dismantling furniture it took a fraction of the time to put together. Take a good look at your washer and dryer and the walls behind prior to the move. All will be damaged during. Your furniture will be damaged during the move. Boxes labeled fagile will be crushed and have heavier boxes stacked on top. My washer is unusable, do to incorrectly being reinstalled. The mover didn't even want to put my dryer in the laundry room, he suggested leaving it in the living room since a hose from the washer will no longer connect to the dryer. When it comes time to unload the slow furniture builder will not help bring much up, sloooooowly build the beds while the other 2 movers do not bring things up or unload the truck. Don't bother calling dispatch their only help will be to call the team lead that is slowly building things. Nothing will help, in fact they will slow down and bill you more. My team of 4 women ranging in age from 12 to 59 carried up more boxes than the professional movers in a shorter amount of time. Why did I pay someone else for me to end up doing the moving myself? I moved less than 10 miles, had minimal furniture, mostly boxes and my move took 10 hours. I have called and messaged multiple times and no one is answering me regarding my damaged furniture and broken items Read More

Drew V.

SoMa, San Francisco, CA

2021-07-08

Here's a rundown on the service quality: Moving Items moved: 2 dressers 1 mattress 2 box springs 1 headboard 3 barstools One couch 3 large Tupperware boxes 2 hours to move these items out of an apartment. Let's start with I had to babysit them to speed up. Started 9:45 10:20 Smoke break 1 2/3 10:30 Smoke break 2 1/2 10:45 Smoke break 3 - interrupted 10:50 Ripped a hole in the box spring 10:54 Stopped and had to resign things 10:54 3rd guy disappeared at 10:54 - no sight of him anywhere - found him smoking outside 11:15 Yelling at each other 11:18 Broke leg of couch 11:19 Pillows all over the place - photo evidence 11:28 Spent 10 minutes rewrapping the coach 11:30 yelling at each other again 11:31 confirmed they had the address 11:33 all loaded 11:33 I was able to leave 11:33 They left apartment in 11:38 I arrived at the house 11:48 they arrived at the house 12:10 yelling at each other 12:13 still yelling at each other 12:13 all loaded and off of truck at house 12:14 closing doors 12:15 can't close doors because they got it stuck on wires 12:16 finally in truck 12;16 I left 12:19 I arrived 12:22 they arrived 12:27 signed first thing 12:28 they are yelling at each other again 12:28 never covered my couch 12:29 yelling again 12:49 couch is left and they are waking around 12:50 asked for tip Overall charge was 900 and some change. How can this be? Also, they charged me until 1:15? What were they doing for 35 minutes when they finished? Why was I charged?? charges included tape and wrap, but as you can see it wasn't used or it was excessively used and destroyed and retaped. destroyed furnitrite, didnt cover furniture, excessive smoke breaks, but the amount of swearing at each other during the move was extreme. DO NOT USE THIS COMPANY. Read More

Drew V.

SoMa, San Francisco, CA

2021-07-08

Here's a rundown on the service quality: Moving Items moved: 2 dressers 1 mattress 2 box springs 1 headboard 3 barstools One couch 3 large Tupperware boxes 2 hours to move these items out of an apartment. Let's start with I had to babysit them to speed up. Started 9:45 10:20 Smoke break 1 2/3 10:30 Smoke break 2 1/2 10:45 Smoke break 3 - interrupted 10:50 Ripped a hole in the box spring 10:54 Stopped and had to resign things 10:54 3rd guy disappeared at 10:54 - no sight of him anywhere - found him smoking outside 11:15 Yelling at each other 11:18 Broke leg of couch 11:19 Pillows all over the place - photo evidence 11:28 Spent 10 minutes rewrapping the coach 11:30 yelling at each other again 11:31 confirmed they had the address 11:33 all loaded 11:33 I was able to leave 11:33 They left apartment in 11:38 I arrived at the house 11:48 they arrived at the house 12:10 yelling at each other 12:13 still yelling at each other 12:13 all loaded and off of truck at house 12:14 closing doors 12:15 can't close doors because they got it stuck on wires 12:16 finally in truck 12;16 I left 12:19 I arrived 12:22 they arrived 12:27 signed first thing 12:28 they are yelling at each other again 12:28 never covered my couch 12:29 yelling again 12:49 couch is left and they are waking around 12:50 asked for tip Overall charge was 900 and some change. How can this be? Also, they charged me until 1:15? What were they doing for 35 minutes when they finished? Why was I charged?? charges included tape and wrap, but as you can see it wasn't used or it was excessively used and destroyed and retaped. destroyed furnitrite, didnt cover furniture, excessive smoke breaks, but the amount of swearing at each other during the move was extreme. DO NOT USE THIS COMPANY. Read More

Drew V.

SoMa, San Francisco, CA

2021-07-08

Here's a rundown on the service quality: Moving Items moved: 2 dressers 1 mattress 2 box springs 1 headboard 3 barstools One couch 3 large Tupperware boxes 2 hours to move these items out of an apartment. Let's start with I had to babysit them to speed up. Started 9:45 10:20 Smoke break 1 2/3 10:30 Smoke break 2 1/2 10:45 Smoke break 3 - interrupted 10:50 Ripped a hole in the box spring 10:54 Stopped and had to resign things 10:54 3rd guy disappeared at 10:54 - no sight of him anywhere - found him smoking outside 11:15 Yelling at each other 11:18 Broke leg of couch 11:19 Pillows all over the place - photo evidence 11:28 Spent 10 minutes rewrapping the coach 11:30 yelling at each other again 11:31 confirmed they had the address 11:33 all loaded 11:33 I was able to leave 11:33 They left apartment in 11:38 I arrived at the house 11:48 they arrived at the house 12:10 yelling at each other 12:13 still yelling at each other 12:13 all loaded and off of truck at house 12:14 closing doors 12:15 can't close doors because they got it stuck on wires 12:16 finally in truck 12;16 I left 12:19 I arrived 12:22 they arrived 12:27 signed first thing 12:28 they are yelling at each other again 12:28 never covered my couch 12:29 yelling again 12:49 couch is left and they are waking around 12:50 asked for tip Overall charge was 900 and some change. How can this be? Also, they charged me until 1:15? What were they doing for 35 minutes when they finished? Why was I charged?? charges included tape and wrap, but as you can see it wasn't used or it was excessively used and destroyed and retaped. destroyed furnitrite, didnt cover furniture, excessive smoke breaks, but the amount of swearing at each other during the move was extreme. DO NOT USE THIS COMPANY. Read More

Drew V.

SoMa, San Francisco, CA

2021-07-08

Here's a rundown on the service quality: Moving Items moved: 2 dressers 1 mattress 2 box springs 1 headboard 3 barstools One couch 3 large Tupperware boxes 2 hours to move these items out of an apartment. Let's start with I had to babysit them to speed up. Started 9:45 10:20 Smoke break 1 2/3 10:30 Smoke break 2 1/2 10:45 Smoke break 3 - interrupted 10:50 Ripped a hole in the box spring 10:54 Stopped and had to resign things 10:54 3rd guy disappeared at 10:54 - no sight of him anywhere - found him smoking outside 11:15 Yelling at each other 11:18 Broke leg of couch 11:19 Pillows all over the place - photo evidence 11:28 Spent 10 minutes rewrapping the coach 11:30 yelling at each other again 11:31 confirmed they had the address 11:33 all loaded 11:33 I was able to leave 11:33 They left apartment in 11:38 I arrived at the house 11:48 they arrived at the house 12:10 yelling at each other 12:13 still yelling at each other 12:13 all loaded and off of truck at house 12:14 closing doors 12:15 can't close doors because they got it stuck on wires 12:16 finally in truck 12;16 I left 12:19 I arrived 12:22 they arrived 12:27 signed first thing 12:28 they are yelling at each other again 12:28 never covered my couch 12:29 yelling again 12:49 couch is left and they are waking around 12:50 asked for tip Overall charge was 900 and some change. How can this be? Also, they charged me until 1:15? What were they doing for 35 minutes when they finished? Why was I charged?? charges included tape and wrap, but as you can see it wasn't used or it was excessively used and destroyed and retaped. destroyed furnitrite, didnt cover furniture, excessive smoke breaks, but the amount of swearing at each other during the move was extreme. DO NOT USE THIS COMPANY. Read More

Bradley M.

Cedar Hill, TX

2021-07-07

I used this company for the 2nd time a couple weeks ago. My first move was very professional and they handled my items with care. The second has been a disaster. First, the movers were late in making it to my apartment within the 3-hour window provided. They called stating they had to stop and get gas. I guess this move caught them by surprise since I only scheduled it 2-months ago. As they were preparing my furniture and televisions, they only used the plastic shrink wrap. There documents state that all items should also be wrapped in quilts. I never saw a quilt during the entire move. After arriving at my new apartment, surprise items were damage. 1. My leather sofa that was only about 8-12 months old had three tears on the back corner and 1 on the bottom right corner. My 82 inch television had 3 small cracks in the lower left corner. When turning it on the entire left side pixels were damaged. This cannot be repaired. This television was 2 months old. The cost to replace these are $1,200 for the sofa, and $1,300 for the television. I was told my the movers that they would give me the claim information. That never happened. I called the salesperson who provided me my claim information and it was submitted. I received their response stating they would settle for $270.00. I will state I did not take out supplemental insurance as I had a very good experience the first time. I will say this moving company is almost double, in some cases, in price so I expect a higher level of service. I will never use this company again based on how this was handled and am looking for some type of assistance with the Better Business Bureau since they did not follow the policies they outlined in their agreement that quilts would be used. Please look for other companies and do not support this group as they will not provide you a proper level of service. Read More

Bradley M.

Cedar Hill, TX

2021-07-07

I used this company for the 2nd time a couple weeks ago. My first move was very professional and they handled my items with care. The second has been a disaster. First, the movers were late in making it to my apartment within the 3-hour window provided. They called stating they had to stop and get gas. I guess this move caught them by surprise since I only scheduled it 2-months ago. As they were preparing my furniture and televisions, they only used the plastic shrink wrap. There documents state that all items should also be wrapped in quilts. I never saw a quilt during the entire move. After arriving at my new apartment, surprise items were damage. 1. My leather sofa that was only about 8-12 months old had three tears on the back corner and 1 on the bottom right corner. My 82 inch television had 3 small cracks in the lower left corner. When turning it on the entire left side pixels were damaged. This cannot be repaired. This television was 2 months old. The cost to replace these are $1,200 for the sofa, and $1,300 for the television. I was told my the movers that they would give me the claim information. That never happened. I called the salesperson who provided me my claim information and it was submitted. I received their response stating they would settle for $270.00. I will state I did not take out supplemental insurance as I had a very good experience the first time. I will say this moving company is almost double, in some cases, in price so I expect a higher level of service. I will never use this company again based on how this was handled and am looking for some type of assistance with the Better Business Bureau since they did not follow the policies they outlined in their agreement that quilts would be used. Please look for other companies and do not support this group as they will not provide you a proper level of service. Read More

Lisa A.

Cedar Park, TX

2021-06-23

After bringing in your representative for a walk through of the home we sold and were moving out of in Cedar Park, TX, what ensued could not be called anything but the worst moving experience. It started out great, your company's representative arrived did a thorough job with a detailed walk through, noting items and few pieces of furniture that we needed not only moved but also packed. The bid was concise and fair, detailing each room, arrangements, allowing for the correct truck size. The move was booked a few months ahead of when we needed it, trying to give your company plenty of time to schedule the necessary number of workers and size of truck. Again we only asked your company representative to help pack and move the belongings and certain pieces of furniture, not all furniture, in the rooms were to go to the new home in Copperas Cove, TX from our former home in Cedar Park, TX. We did specify that we would be helping pack some items like medicines and laptops and essential clothing. Unfortunately, once moving day arrived what we thought would be a great experience did not happen. The truck that was brought was too small and could not hold all of our belongings. The work crew that showed up was down one person. The Lead person on the job was arrogant, rude and very disrespectful to both myself and my family. The Lead ignored our requests and treated our belongings like it was not his job to pack or move anything. In the kitchen, which the Lead packed by himself, items such as an open bottle of olive oil and a bag of sugar were not only thrown haphazardly into a box together, but the olive oil spilled onto the sugar, rendering both useless to us once it arrived at the new home. Other kitchen supplies, utensils and small appliances were found broken or crushed due to carelessness of the part of your work crew. They actually put a live plant in a wardrobe box full of clothes. Once the first floor was boxed and loaded into the truck, the work crew was getting ready to leave to go to the house in Copperas Cove. We asked if they were coming back to pick up the missing items from the first floor and start packing the second floor. The Lead became angry and told me that the job was finished and nothing else would fit in the truck. We had the bid and agreement and tried to show him that it was both floors, all belongings, and some pieces of furniture. I called the main moving office, as did the Lead, and he was also told this. I was assured by your office that all would be moved. The Lead had also called the office and he started complaining that he didn't have the correct size truck and would not be able to accomplish the tasks. When asked if he had checked the criteria of the bid, he became angrier. After he talked to the main office, he and the crew went back into the house and literally started throwing items (without wrapping or taking precautions to pack safely) into boxes. The Lead and his crew could be heard stomping on the floor, getting more angry and talking amongst themselves about packing up items. They only took a few boxes back to the truck, left the desk chair and other small furniture items we wanted moved and left. Once they left, we did an inspection, so many items were remaining and others were thrown on the floors as if it were garbage. Rooms were left untouched, closets still had clothes in them, pictures still hung on the wall and boxes that we had helped packed were just sitting there. The bid was for the entire house, not just rooms of the work crew's choosing. Papers that were sensitive (example: my birth certificate) were thrown on the floor amongst other papers and items. Once at the house in Copperas Cove, the crew were asked to put the items from the truck in the garage but to only stack high enough that we could manage to get them and take them inside. Unfortunately, this was not the case. The work crew decided to stack all the boxes to the ceiling of the garage, and on shelving in the garage. We still cannot get to these boxes to find out what is in them. None of the boxes were labeled properly. The movers did not return to the Cedar Park house to finish the job. It took several car trips on my part and the cost of my son to lose wages from his job to move the items that your crew did not pack or box. We still cannot find essential items like medications. My spouse is battling cancer and I am diabetic, medicines were boxed for us to move ourselves but were instead put in bigger boxes by your crew and still have not been found. We had to reorder all of medications because of the lack of care your crew showed us and our belongings. I have included several pictures of the way the second floor was left. Your company did refund $300 of what was paid, but so many items were broken and so many more are missing. Yours was truly the worst moving company I have ever hired. Read More

Lisa A.

Cedar Park, TX

2021-06-23

After bringing in your representative for a walk through of the home we sold and were moving out of in Cedar Park, TX, what ensued could not be called anything but the worst moving experience. It started out great, your company's representative arrived did a thorough job with a detailed walk through, noting items and few pieces of furniture that we needed not only moved but also packed. The bid was concise and fair, detailing each room, arrangements, allowing for the correct truck size. The move was booked a few months ahead of when we needed it, trying to give your company plenty of time to schedule the necessary number of workers and size of truck. Again we only asked your company representative to help pack and move the belongings and certain pieces of furniture, not all furniture, in the rooms were to go to the new home in Copperas Cove, TX from our former home in Cedar Park, TX. We did specify that we would be helping pack some items like medicines and laptops and essential clothing. Unfortunately, once moving day arrived what we thought would be a great experience did not happen. The truck that was brought was too small and could not hold all of our belongings. The work crew that showed up was down one person. The Lead person on the job was arrogant, rude and very disrespectful to both myself and my family. The Lead ignored our requests and treated our belongings like it was not his job to pack or move anything. In the kitchen, which the Lead packed by himself, items such as an open bottle of olive oil and a bag of sugar were not only thrown haphazardly into a box together, but the olive oil spilled onto the sugar, rendering both useless to us once it arrived at the new home. Other kitchen supplies, utensils and small appliances were found broken or crushed due to carelessness of the part of your work crew. They actually put a live plant in a wardrobe box full of clothes. Once the first floor was boxed and loaded into the truck, the work crew was getting ready to leave to go to the house in Copperas Cove. We asked if they were coming back to pick up the missing items from the first floor and start packing the second floor. The Lead became angry and told me that the job was finished and nothing else would fit in the truck. We had the bid and agreement and tried to show him that it was both floors, all belongings, and some pieces of furniture. I called the main moving office, as did the Lead, and he was also told this. I was assured by your office that all would be moved. The Lead had also called the office and he started complaining that he didn't have the correct size truck and would not be able to accomplish the tasks. When asked if he had checked the criteria of the bid, he became angrier. After he talked to the main office, he and the crew went back into the house and literally started throwing items (without wrapping or taking precautions to pack safely) into boxes. The Lead and his crew could be heard stomping on the floor, getting more angry and talking amongst themselves about packing up items. They only took a few boxes back to the truck, left the desk chair and other small furniture items we wanted moved and left. Once they left, we did an inspection, so many items were remaining and others were thrown on the floors as if it were garbage. Rooms were left untouched, closets still had clothes in them, pictures still hung on the wall and boxes that we had helped packed were just sitting there. The bid was for the entire house, not just rooms of the work crew's choosing. Papers that were sensitive (example: my birth certificate) were thrown on the floor amongst other papers and items. Once at the house in Copperas Cove, the crew were asked to put the items from the truck in the garage but to only stack high enough that we could manage to get them and take them inside. Unfortunately, this was not the case. The work crew decided to stack all the boxes to the ceiling of the garage, and on shelving in the garage. We still cannot get to these boxes to find out what is in them. None of the boxes were labeled properly. The movers did not return to the Cedar Park house to finish the job. It took several car trips on my part and the cost of my son to lose wages from his job to move the items that your crew did not pack or box. We still cannot find essential items like medications. My spouse is battling cancer and I am diabetic, medicines were boxed for us to move ourselves but were instead put in bigger boxes by your crew and still have not been found. We had to reorder all of medications because of the lack of care your crew showed us and our belongings. I have included several pictures of the way the second floor was left. Your company did refund $300 of what was paid, but so many items were broken and so many more are missing. Yours was truly the worst moving company I have ever hired. Read More

Lisa A.

Cedar Park, TX

2021-06-23

After bringing in your representative for a walk through of the home we sold and were moving out of in Cedar Park, TX, what ensued could not be called anything but the worst moving experience. It started out great, your company's representative arrived did a thorough job with a detailed walk through, noting items and few pieces of furniture that we needed not only moved but also packed. The bid was concise and fair, detailing each room, arrangements, allowing for the correct truck size. The move was booked a few months ahead of when we needed it, trying to give your company plenty of time to schedule the necessary number of workers and size of truck. Again we only asked your company representative to help pack and move the belongings and certain pieces of furniture, not all furniture, in the rooms were to go to the new home in Copperas Cove, TX from our former home in Cedar Park, TX. We did specify that we would be helping pack some items like medicines and laptops and essential clothing. Unfortunately, once moving day arrived what we thought would be a great experience did not happen. The truck that was brought was too small and could not hold all of our belongings. The work crew that showed up was down one person. The Lead person on the job was arrogant, rude and very disrespectful to both myself and my family. The Lead ignored our requests and treated our belongings like it was not his job to pack or move anything. In the kitchen, which the Lead packed by himself, items such as an open bottle of olive oil and a bag of sugar were not only thrown haphazardly into a box together, but the olive oil spilled onto the sugar, rendering both useless to us once it arrived at the new home. Other kitchen supplies, utensils and small appliances were found broken or crushed due to carelessness of the part of your work crew. They actually put a live plant in a wardrobe box full of clothes. Once the first floor was boxed and loaded into the truck, the work crew was getting ready to leave to go to the house in Copperas Cove. We asked if they were coming back to pick up the missing items from the first floor and start packing the second floor. The Lead became angry and told me that the job was finished and nothing else would fit in the truck. We had the bid and agreement and tried to show him that it was both floors, all belongings, and some pieces of furniture. I called the main moving office, as did the Lead, and he was also told this. I was assured by your office that all would be moved. The Lead had also called the office and he started complaining that he didn't have the correct size truck and would not be able to accomplish the tasks. When asked if he had checked the criteria of the bid, he became angrier. After he talked to the main office, he and the crew went back into the house and literally started throwing items (without wrapping or taking precautions to pack safely) into boxes. The Lead and his crew could be heard stomping on the floor, getting more angry and talking amongst themselves about packing up items. They only took a few boxes back to the truck, left the desk chair and other small furniture items we wanted moved and left. Once they left, we did an inspection, so many items were remaining and others were thrown on the floors as if it were garbage. Rooms were left untouched, closets still had clothes in them, pictures still hung on the wall and boxes that we had helped packed were just sitting there. The bid was for the entire house, not just rooms of the work crew's choosing. Papers that were sensitive (example: my birth certificate) were thrown on the floor amongst other papers and items. Once at the house in Copperas Cove, the crew were asked to put the items from the truck in the garage but to only stack high enough that we could manage to get them and take them inside. Unfortunately, this was not the case. The work crew decided to stack all the boxes to the ceiling of the garage, and on shelving in the garage. We still cannot get to these boxes to find out what is in them. None of the boxes were labeled properly. The movers did not return to the Cedar Park house to finish the job. It took several car trips on my part and the cost of my son to lose wages from his job to move the items that your crew did not pack or box. We still cannot find essential items like medications. My spouse is battling cancer and I am diabetic, medicines were boxed for us to move ourselves but were instead put in bigger boxes by your crew and still have not been found. We had to reorder all of medications because of the lack of care your crew showed us and our belongings. I have included several pictures of the way the second floor was left. Your company did refund $300 of what was paid, but so many items were broken and so many more are missing. Yours was truly the worst moving company I have ever hired. Read More

Lisa A.

Cedar Park, TX

2021-06-23

After bringing in your representative for a walk through of the home we sold and were moving out of in Cedar Park, TX, what ensued could not be called anything but the worst moving experience. It started out great, your company's representative arrived did a thorough job with a detailed walk through, noting items and few pieces of furniture that we needed not only moved but also packed. The bid was concise and fair, detailing each room, arrangements, allowing for the correct truck size. The move was booked a few months ahead of when we needed it, trying to give your company plenty of time to schedule the necessary number of workers and size of truck. Again we only asked your company representative to help pack and move the belongings and certain pieces of furniture, not all furniture, in the rooms were to go to the new home in Copperas Cove, TX from our former home in Cedar Park, TX. We did specify that we would be helping pack some items like medicines and laptops and essential clothing. Unfortunately, once moving day arrived what we thought would be a great experience did not happen. The truck that was brought was too small and could not hold all of our belongings. The work crew that showed up was down one person. The Lead person on the job was arrogant, rude and very disrespectful to both myself and my family. The Lead ignored our requests and treated our belongings like it was not his job to pack or move anything. In the kitchen, which the Lead packed by himself, items such as an open bottle of olive oil and a bag of sugar were not only thrown haphazardly into a box together, but the olive oil spilled onto the sugar, rendering both useless to us once it arrived at the new home. Other kitchen supplies, utensils and small appliances were found broken or crushed due to carelessness of the part of your work crew. They actually put a live plant in a wardrobe box full of clothes. Once the first floor was boxed and loaded into the truck, the work crew was getting ready to leave to go to the house in Copperas Cove. We asked if they were coming back to pick up the missing items from the first floor and start packing the second floor. The Lead became angry and told me that the job was finished and nothing else would fit in the truck. We had the bid and agreement and tried to show him that it was both floors, all belongings, and some pieces of furniture. I called the main moving office, as did the Lead, and he was also told this. I was assured by your office that all would be moved. The Lead had also called the office and he started complaining that he didn't have the correct size truck and would not be able to accomplish the tasks. When asked if he had checked the criteria of the bid, he became angrier. After he talked to the main office, he and the crew went back into the house and literally started throwing items (without wrapping or taking precautions to pack safely) into boxes. The Lead and his crew could be heard stomping on the floor, getting more angry and talking amongst themselves about packing up items. They only took a few boxes back to the truck, left the desk chair and other small furniture items we wanted moved and left. Once they left, we did an inspection, so many items were remaining and others were thrown on the floors as if it were garbage. Rooms were left untouched, closets still had clothes in them, pictures still hung on the wall and boxes that we had helped packed were just sitting there. The bid was for the entire house, not just rooms of the work crew's choosing. Papers that were sensitive (example: my birth certificate) were thrown on the floor amongst other papers and items. Once at the house in Copperas Cove, the crew were asked to put the items from the truck in the garage but to only stack high enough that we could manage to get them and take them inside. Unfortunately, this was not the case. The work crew decided to stack all the boxes to the ceiling of the garage, and on shelving in the garage. We still cannot get to these boxes to find out what is in them. None of the boxes were labeled properly. The movers did not return to the Cedar Park house to finish the job. It took several car trips on my part and the cost of my son to lose wages from his job to move the items that your crew did not pack or box. We still cannot find essential items like medications. My spouse is battling cancer and I am diabetic, medicines were boxed for us to move ourselves but were instead put in bigger boxes by your crew and still have not been found. We had to reorder all of medications because of the lack of care your crew showed us and our belongings. I have included several pictures of the way the second floor was left. Your company did refund $300 of what was paid, but so many items were broken and so many more are missing. Yours was truly the worst moving company I have ever hired. Read More

Macee P.

The Colony, TX

2021-06-20

Where do I start? Zero confirmations were given for a time frame of when to expect movers. Dispatcher was asking delivery driver extremely unprofessional questions on speakerphone. They scratched walls in our new home. They damaged my fiancé's family heirloom furniture. They delivered boxes marked fragile turned UPSIDE DOWN. They cut and ripped our couch open on multiple areas. We told them the ONE THING we wanted wrapped and delivered carefully was a signed framed piece of Dallas Stars sports memorabilia. (Which I mentioned on the initial phone call to All My Sons) They refused to deliver/touch/wrap/touch my memorabilia because they said they could possibly damage it?!? The one thing we wanted wrapped carefully WAS NOT TOUCHED. They dropped our washing machine upside down in the dirt, so not only is the lid covered in mud and dirt, but the inside is full of dirt. They crushed our trash can and didn't say anything. They asked for/mentioned gratuity 4 times. They used our personal items as door stops. They left our personal items in the dirt outside our home, drove off, left it there. We provided them drinks at both homes and they left their trash. We were forced to sign and make payment BEFORE everything was delivered and inspected. AND after saying they could throw their bulk trash away in the alley by our trash cans, they left bulk trash IN OUR YARD. We were charged for packing supplies.. we used our own mattress bag, boxes, and bags. They did not have enough boxes or supplies to properly transport our stuff - which we were charged for. After spending $1,600, which is the highest we have ever paid for movers, we will NEVER use/trust/refer anyone to All My Sons. I wouldn't trust them to deliver my trash to the dump. Read More

Alondra Karwowski

2021-05-11

Based on reviews, it is either a hit or miss with this company. There were two men helping us move our items. They both seemed to be already exhausted from a previous job but they tried their best to keep grinding and for that I appreciated them. They arrived around 230 PM and did not finish loading and unloading until around 9-10 PM. They accidentally took one of my frames with them and Dave (manager) helped me retrieve the item the next day. My rating is more so for the damage they did to our new bed set (1 year old) and apartment. Because of the damage, we now have to go through the hassle of filing a claim and most likely will not get back our security deposit when it is time to move out. We paid a good amount for their services (around $1600) and it is not unreasonable to expect undamaged items and property. I know the picture only shows one piece but the scratches are allll over the headboard and the bench attached to the foot of the bed. We had also asked about our clothes and were assured they would also be packed by the movers but that did not happen. We had to carry it all in our own vehicles and drive them to our new location. Lesson learned, in the future we will rent a moving truck and do the hard work ourselves as we have always done. Read More

Alondra Karwowski

2021-05-11

Based on reviews, it is either a hit or miss with this company. There were two men helping us move our items. They both seemed to be already exhausted from a previous job but they tried their best to keep grinding and for that I appreciated them. They arrived around 230 PM and did not finish loading and unloading until around 9-10 PM. They accidentally took one of my frames with them and Dave (manager) helped me retrieve the item the next day. My rating is more so for the damage they did to our new bed set (1 year old) and apartment. Because of the damage, we now have to go through the hassle of filing a claim and most likely will not get back our security deposit when it is time to move out. We paid a good amount for their services (around $1600) and it is not unreasonable to expect undamaged items and property. I know the picture only shows one piece but the scratches are allll over the headboard and the bench attached to the foot of the bed. We had also asked about our clothes and were assured they would also be packed by the movers but that did not happen. We had to carry it all in our own vehicles and drive them to our new location. Lesson learned, in the future we will rent a moving truck and do the hard work ourselves as we have always done. Read More

Amanda D.

Wylie, TX

2021-04-28

For context--I hired All My Sons last year to move into my apartment. I had 3 total hours of labor from a storage unit to my parents house to the apartment. I had 2 men, and they were in and out in no time. Nothing was broken. Nothing was out of place. It was a wonderful experience and cost me about $800 including a GENEROUS tip to both men because they were that good. This time around was not a great experience. The opposite of that. We scheduled our move about a month out. We had some parts of one place to clear out and my two bedroom apartment into a 4 bedroom home. We added a third person to make things as efficient as they were with the two guys I had with the first move. The PHONE quote that we received estimated anywhere between $1200-$1600. A conservative estimate was $1800. I scheduled a morning move on purpose. Arrival time between 8 and 9 AM. I wanted a fresh crew for my third floor apartment. I wanted to be able to go pick up my daughter from school without hassle. I wanted to be able to get my kid into her bed at a reasonable hour. I had staged everything for ease of access and dismantled everything I needed. I even wrapped the furniture that I cared about in moving blankets so they wouldn't have to worry about it. The other stop had done the same, minus the wrapping of precious furniture. I got a call the morning of my move shortly after 8 AM letting me know my move had to be moved to a later spot in the day because my CREW DIDN'T SHOW UP FOR WORK. Around 1 PM I called in to see what was going on. The truck broke down, but don't worry, the crew was having lunch and they will be on their way soon. The crew showed up to our first stop and papers were signed at 2:23. There were 2 rooms plus a couch and 2 end tables to move. They were on their phones, and two of the crew had to redo a lot of the work their third member was doing. They were moving slowly and wrapping furniture excessively. They showed up at my apartment--the biggest and most time consuming part of the move at 5:15. I was immediately told by the crew that they didn't have room. They will have to come back another day. They will move the boxes on the first day only. When I called in to discuss the move so far, I was connected with the GM Vince/Vinny. He's been doing this since he was 16 and the phone quote is just that. They don't have to honor it. He could just say "sorry Charlie, I have 37 families to move tomorrow and just throw our hands up in the air." As a result of the delays in the move, All My Sons Moving & Storage did discount 7% of the fuel charges and gave us $100 off for today's move WHICH SHOULDN'T have been necessary. The movers took an hour to get from my apartment to our new home less than 30 minutes away. They arrived at 8 PM without a card reader. They spent quite a bit of time trying to get this sorted and didn't leave until nearly 10 PM. There were several "FRAGILE GLASS" boxes that were in poor condition. We haven't unpacked yet, so it is unknown what else is broken. I was told I would have a fresh crew for the impromptu second day of the move. We had 2 of our crew from the prior day and 1 fresh person. They arrived around 8:30 and we didn't head out until 11. Again, the two were SLOW. They took an excessive amount of time wrapping furniture. I took several loads of stuff down myself to cut time down. My car was packed with stuff. I was told my the fresh person on my crew that everything should have fit on the first truck. After all is said and done, we were charged 10.5 hours of labor. We paid about $2100. To add insult to injury their careless handling and my TV is cracked. I just purchased it in November. Hey, John, I thought the only thing you broke was a sweat. Read More

Amanda D.

Wylie, TX

2021-04-28

For context--I hired All My Sons last year to move into my apartment. I had 3 total hours of labor from a storage unit to my parents house to the apartment. I had 2 men, and they were in and out in no time. Nothing was broken. Nothing was out of place. It was a wonderful experience and cost me about $800 including a GENEROUS tip to both men because they were that good. This time around was not a great experience. The opposite of that. We scheduled our move about a month out. We had some parts of one place to clear out and my two bedroom apartment into a 4 bedroom home. We added a third person to make things as efficient as they were with the two guys I had with the first move. The PHONE quote that we received estimated anywhere between $1200-$1600. A conservative estimate was $1800. I scheduled a morning move on purpose. Arrival time between 8 and 9 AM. I wanted a fresh crew for my third floor apartment. I wanted to be able to go pick up my daughter from school without hassle. I wanted to be able to get my kid into her bed at a reasonable hour. I had staged everything for ease of access and dismantled everything I needed. I even wrapped the furniture that I cared about in moving blankets so they wouldn't have to worry about it. The other stop had done the same, minus the wrapping of precious furniture. I got a call the morning of my move shortly after 8 AM letting me know my move had to be moved to a later spot in the day because my CREW DIDN'T SHOW UP FOR WORK. Around 1 PM I called in to see what was going on. The truck broke down, but don't worry, the crew was having lunch and they will be on their way soon. The crew showed up to our first stop and papers were signed at 2:23. There were 2 rooms plus a couch and 2 end tables to move. They were on their phones, and two of the crew had to redo a lot of the work their third member was doing. They were moving slowly and wrapping furniture excessively. They showed up at my apartment--the biggest and most time consuming part of the move at 5:15. I was immediately told by the crew that they didn't have room. They will have to come back another day. They will move the boxes on the first day only. When I called in to discuss the move so far, I was connected with the GM Vince/Vinny. He's been doing this since he was 16 and the phone quote is just that. They don't have to honor it. He could just say "sorry Charlie, I have 37 families to move tomorrow and just throw our hands up in the air." As a result of the delays in the move, All My Sons Moving & Storage did discount 7% of the fuel charges and gave us $100 off for today's move WHICH SHOULDN'T have been necessary. The movers took an hour to get from my apartment to our new home less than 30 minutes away. They arrived at 8 PM without a card reader. They spent quite a bit of time trying to get this sorted and didn't leave until nearly 10 PM. There were several "FRAGILE GLASS" boxes that were in poor condition. We haven't unpacked yet, so it is unknown what else is broken. I was told I would have a fresh crew for the impromptu second day of the move. We had 2 of our crew from the prior day and 1 fresh person. They arrived around 8:30 and we didn't head out until 11. Again, the two were SLOW. They took an excessive amount of time wrapping furniture. I took several loads of stuff down myself to cut time down. My car was packed with stuff. I was told my the fresh person on my crew that everything should have fit on the first truck. After all is said and done, we were charged 10.5 hours of labor. We paid about $2100. To add insult to injury their careless handling and my TV is cracked. I just purchased it in November. Hey, John, I thought the only thing you broke was a sweat. Read More

Amanda D.

Wylie, TX

2021-04-28

For context--I hired All My Sons last year to move into my apartment. I had 3 total hours of labor from a storage unit to my parents house to the apartment. I had 2 men, and they were in and out in no time. Nothing was broken. Nothing was out of place. It was a wonderful experience and cost me about $800 including a GENEROUS tip to both men because they were that good. This time around was not a great experience. The opposite of that. We scheduled our move about a month out. We had some parts of one place to clear out and my two bedroom apartment into a 4 bedroom home. We added a third person to make things as efficient as they were with the two guys I had with the first move. The PHONE quote that we received estimated anywhere between $1200-$1600. A conservative estimate was $1800. I scheduled a morning move on purpose. Arrival time between 8 and 9 AM. I wanted a fresh crew for my third floor apartment. I wanted to be able to go pick up my daughter from school without hassle. I wanted to be able to get my kid into her bed at a reasonable hour. I had staged everything for ease of access and dismantled everything I needed. I even wrapped the furniture that I cared about in moving blankets so they wouldn't have to worry about it. The other stop had done the same, minus the wrapping of precious furniture. I got a call the morning of my move shortly after 8 AM letting me know my move had to be moved to a later spot in the day because my CREW DIDN'T SHOW UP FOR WORK. Around 1 PM I called in to see what was going on. The truck broke down, but don't worry, the crew was having lunch and they will be on their way soon. The crew showed up to our first stop and papers were signed at 2:23. There were 2 rooms plus a couch and 2 end tables to move. They were on their phones, and two of the crew had to redo a lot of the work their third member was doing. They were moving slowly and wrapping furniture excessively. They showed up at my apartment--the biggest and most time consuming part of the move at 5:15. I was immediately told by the crew that they didn't have room. They will have to come back another day. They will move the boxes on the first day only. When I called in to discuss the move so far, I was connected with the GM Vince/Vinny. He's been doing this since he was 16 and the phone quote is just that. They don't have to honor it. He could just say "sorry Charlie, I have 37 families to move tomorrow and just throw our hands up in the air." As a result of the delays in the move, All My Sons Moving & Storage did discount 7% of the fuel charges and gave us $100 off for today's move WHICH SHOULDN'T have been necessary. The movers took an hour to get from my apartment to our new home less than 30 minutes away. They arrived at 8 PM without a card reader. They spent quite a bit of time trying to get this sorted and didn't leave until nearly 10 PM. There were several "FRAGILE GLASS" boxes that were in poor condition. We haven't unpacked yet, so it is unknown what else is broken. I was told I would have a fresh crew for the impromptu second day of the move. We had 2 of our crew from the prior day and 1 fresh person. They arrived around 8:30 and we didn't head out until 11. Again, the two were SLOW. They took an excessive amount of time wrapping furniture. I took several loads of stuff down myself to cut time down. My car was packed with stuff. I was told my the fresh person on my crew that everything should have fit on the first truck. After all is said and done, we were charged 10.5 hours of labor. We paid about $2100. To add insult to injury their careless handling and my TV is cracked. I just purchased it in November. Hey, John, I thought the only thing you broke was a sweat. Read More

Amanda D.

Wylie, TX

2021-04-28

For context--I hired All My Sons last year to move into my apartment. I had 3 total hours of labor from a storage unit to my parents house to the apartment. I had 2 men, and they were in and out in no time. Nothing was broken. Nothing was out of place. It was a wonderful experience and cost me about $800 including a GENEROUS tip to both men because they were that good. This time around was not a great experience. The opposite of that. We scheduled our move about a month out. We had some parts of one place to clear out and my two bedroom apartment into a 4 bedroom home. We added a third person to make things as efficient as they were with the two guys I had with the first move. The PHONE quote that we received estimated anywhere between $1200-$1600. A conservative estimate was $1800. I scheduled a morning move on purpose. Arrival time between 8 and 9 AM. I wanted a fresh crew for my third floor apartment. I wanted to be able to go pick up my daughter from school without hassle. I wanted to be able to get my kid into her bed at a reasonable hour. I had staged everything for ease of access and dismantled everything I needed. I even wrapped the furniture that I cared about in moving blankets so they wouldn't have to worry about it. The other stop had done the same, minus the wrapping of precious furniture. I got a call the morning of my move shortly after 8 AM letting me know my move had to be moved to a later spot in the day because my CREW DIDN'T SHOW UP FOR WORK. Around 1 PM I called in to see what was going on. The truck broke down, but don't worry, the crew was having lunch and they will be on their way soon. The crew showed up to our first stop and papers were signed at 2:23. There were 2 rooms plus a couch and 2 end tables to move. They were on their phones, and two of the crew had to redo a lot of the work their third member was doing. They were moving slowly and wrapping furniture excessively. They showed up at my apartment--the biggest and most time consuming part of the move at 5:15. I was immediately told by the crew that they didn't have room. They will have to come back another day. They will move the boxes on the first day only. When I called in to discuss the move so far, I was connected with the GM Vince/Vinny. He's been doing this since he was 16 and the phone quote is just that. They don't have to honor it. He could just say "sorry Charlie, I have 37 families to move tomorrow and just throw our hands up in the air." As a result of the delays in the move, All My Sons Moving & Storage did discount 7% of the fuel charges and gave us $100 off for today's move WHICH SHOULDN'T have been necessary. The movers took an hour to get from my apartment to our new home less than 30 minutes away. They arrived at 8 PM without a card reader. They spent quite a bit of time trying to get this sorted and didn't leave until nearly 10 PM. There were several "FRAGILE GLASS" boxes that were in poor condition. We haven't unpacked yet, so it is unknown what else is broken. I was told I would have a fresh crew for the impromptu second day of the move. We had 2 of our crew from the prior day and 1 fresh person. They arrived around 8:30 and we didn't head out until 11. Again, the two were SLOW. They took an excessive amount of time wrapping furniture. I took several loads of stuff down myself to cut time down. My car was packed with stuff. I was told my the fresh person on my crew that everything should have fit on the first truck. After all is said and done, we were charged 10.5 hours of labor. We paid about $2100. To add insult to injury their careless handling and my TV is cracked. I just purchased it in November. Hey, John, I thought the only thing you broke was a sweat. Read More

V D.

Rowlett, TX

2021-04-16

I would give "All my sons" zero stars. Read the contract carefully. 0.06¢ per pound is all that they are required to give when items are damaged. Unfortunately it was the entire truck. Yes, the truck burst into flames with 90% of the items inside the truck. I heard the employee tell the manager, I'm not going to pass the drug test. The fire inspector told us that two witnesses saw the employee throw a cigarette into the truck. The payout was a tiny fraction of what was lost in the fire. The payout check was held hostage until ALL photos and posts were deleted from second parties on Facebook. It was a nightmare all around. Waiting for another truck and waiting for a tow for the truck that caught on fire. What should have been a few hours to move took all day and well into the late evening. It was difficult watching all your items being thrown from one truck to another and even on the ground. The new employees managed to move what was left however the one moving the items that had caught fire complained the entire time and there was a confrontation during this process. Customerr service is not what one would expect in this situation. They only contact you when they need something, other than that it's silence. If I could give negative stars that would be my choice. Read More

V D.

Rowlett, TX

2021-04-16

I would give "All my sons" zero stars. Read the contract carefully. 0.06¢ per pound is all that they are required to give when items are damaged. Unfortunately it was the entire truck. Yes, the truck burst into flames with 90% of the items inside the truck. I heard the employee tell the manager, I'm not going to pass the drug test. The fire inspector told us that two witnesses saw the employee throw a cigarette into the truck. The payout was a tiny fraction of what was lost in the fire. The payout check was held hostage until ALL photos and posts were deleted from second parties on Facebook. It was a nightmare all around. Waiting for another truck and waiting for a tow for the truck that caught on fire. What should have been a few hours to move took all day and well into the late evening. It was difficult watching all your items being thrown from one truck to another and even on the ground. The new employees managed to move what was left however the one moving the items that had caught fire complained the entire time and there was a confrontation during this process. Customerr service is not what one would expect in this situation. They only contact you when they need something, other than that it's silence. If I could give negative stars that would be my choice. Read More

Jai's Tasteaments (Jai)

2021-04-01

First they showed hours late, the appointment was at 11am, they didn't make to almost 4pm. Then they sent a truck big enough to move a 4 bed room house for my small 1 bed room apartment, one of the movers started dropping stuff and breaking my items from the start of the move. The other complained about his job the whole time. The whole move took them 2 hours they charged me for 2 and a half hours which came out to be over $600, and i only had a bed, a lo e seat and boxes. Then as I proceeded to unpack my things at the new place, i continue to find broken items due to dropping the boxes on the floor instead of sitting them properly and scraping my bed up, including the walls. I will never use them again... the pictures are of what i have found broken so far and I am not even done unpacking... Read More

Irene B.

San Francisco, CA

2021-03-04

Absolutely the worst moving company ever! Did not wear mask during the entire move. Took way longer than (6 hours) it should have to move my very small amount of furniture and China. One bedroom, (no clothing) dining room with China (no pots and pans), antique sewing machine, refrigerator, pictures, washer and dryer. They destroyed my refrigerator, washer, dryer and sewing machine. Twenty three(23) pieces of my great grandmothers China was shattered. My bed was nicked along with two walls and the door frame of my former home was torn up. A picture (circa 1920) of my great aunt is missing. They charged me more than quoted and held my furniture hostage until I paid. Do not use this company unless you want to be ripped off. Read More

Kitten ..

Clayton, NC

2021-01-12

STAY FAR, FAR AWAY from this moving company. Nearly two months ago I used them to move my furniture from a 2 story house to a 1 story house. The guys were moving the furniture really fast and not being very gentle with my things. Unfortunately, two of my imported, over 100 year old dressers were scratched all over (as if something heavy was placed on it inside the truck) and the door to the house I was moving out of was damaged. Also, a chunk of wood was gouged out of the bottom of my dresser and that's not going to be pretty to have repaired. I was definitely very unhappy with how rough my things were treated to be damaged like that. The mover gave me the information to corporate. That's is where things get worse. I submit my claim, include loads of photos, and I don't hear anything for a month (they said 30 days at the latest). They reply back and tell me they already sent me the settlement (they didn't). I reply, asking for it to be sent to me and no reply. I want a few days. Finally, I have to call. Get someone on the phone at corporate and he sends me the settlement. They greatly under-weigh my dressers and apparently they only insure 60 cents per pound, they are a good 150lbs off on EACH dresser. So I tell the guy who sent me the settlement this and that I will need an updated settlement reflecting the correct weight of my property. A MONTH goes by, and nothing. They won't reply to any email at all. If they can't reply to my last email saying that I'd rather not escalate the issue, then I will gladly escalate the issue and go to any source I need to to make people aware of this shady business practice and go to BBB. If necessary, they will be taken to court for unpaid property damage. Read More

Kitten ..

Clayton, NC

2021-01-12

STAY FAR, FAR AWAY from this moving company. Nearly two months ago I used them to move my furniture from a 2 story house to a 1 story house. The guys were moving the furniture really fast and not being very gentle with my things. Unfortunately, two of my imported, over 100 year old dressers were scratched all over (as if something heavy was placed on it inside the truck) and the door to the house I was moving out of was damaged. Also, a chunk of wood was gouged out of the bottom of my dresser and that's not going to be pretty to have repaired. I was definitely very unhappy with how rough my things were treated to be damaged like that. The mover gave me the information to corporate. That's is where things get worse. I submit my claim, include loads of photos, and I don't hear anything for a month (they said 30 days at the latest). They reply back and tell me they already sent me the settlement (they didn't). I reply, asking for it to be sent to me and no reply. I want a few days. Finally, I have to call. Get someone on the phone at corporate and he sends me the settlement. They greatly under-weigh my dressers and apparently they only insure 60 cents per pound, they are a good 150lbs off on EACH dresser. So I tell the guy who sent me the settlement this and that I will need an updated settlement reflecting the correct weight of my property. A MONTH goes by, and nothing. They won't reply to any email at all. If they can't reply to my last email saying that I'd rather not escalate the issue, then I will gladly escalate the issue and go to any source I need to to make people aware of this shady business practice and go to BBB. If necessary, they will be taken to court for unpaid property damage. Read More

Kitten ..

Clayton, NC

2021-01-12

STAY FAR, FAR AWAY from this moving company. Nearly two months ago I used them to move my furniture from a 2 story house to a 1 story house. The guys were moving the furniture really fast and not being very gentle with my things. Unfortunately, two of my imported, over 100 year old dressers were scratched all over (as if something heavy was placed on it inside the truck) and the door to the house I was moving out of was damaged. Also, a chunk of wood was gouged out of the bottom of my dresser and that's not going to be pretty to have repaired. I was definitely very unhappy with how rough my things were treated to be damaged like that. The mover gave me the information to corporate. That's is where things get worse. I submit my claim, include loads of photos, and I don't hear anything for a month (they said 30 days at the latest). They reply back and tell me they already sent me the settlement (they didn't). I reply, asking for it to be sent to me and no reply. I want a few days. Finally, I have to call. Get someone on the phone at corporate and he sends me the settlement. They greatly under-weigh my dressers and apparently they only insure 60 cents per pound, they are a good 150lbs off on EACH dresser. So I tell the guy who sent me the settlement this and that I will need an updated settlement reflecting the correct weight of my property. A MONTH goes by, and nothing. They won't reply to any email at all. If they can't reply to my last email saying that I'd rather not escalate the issue, then I will gladly escalate the issue and go to any source I need to to make people aware of this shady business practice and go to BBB. If necessary, they will be taken to court for unpaid property damage. Read More

Kitten ..

Clayton, NC

2021-01-12

STAY FAR, FAR AWAY from this moving company. Nearly two months ago I used them to move my furniture from a 2 story house to a 1 story house. The guys were moving the furniture really fast and not being very gentle with my things. Unfortunately, two of my imported, over 100 year old dressers were scratched all over (as if something heavy was placed on it inside the truck) and the door to the house I was moving out of was damaged. Also, a chunk of wood was gouged out of the bottom of my dresser and that's not going to be pretty to have repaired. I was definitely very unhappy with how rough my things were treated to be damaged like that. The mover gave me the information to corporate. That's is where things get worse. I submit my claim, include loads of photos, and I don't hear anything for a month (they said 30 days at the latest). They reply back and tell me they already sent me the settlement (they didn't). I reply, asking for it to be sent to me and no reply. I want a few days. Finally, I have to call. Get someone on the phone at corporate and he sends me the settlement. They greatly under-weigh my dressers and apparently they only insure 60 cents per pound, they are a good 150lbs off on EACH dresser. So I tell the guy who sent me the settlement this and that I will need an updated settlement reflecting the correct weight of my property. A MONTH goes by, and nothing. They won't reply to any email at all. If they can't reply to my last email saying that I'd rather not escalate the issue, then I will gladly escalate the issue and go to any source I need to to make people aware of this shady business practice and go to BBB. If necessary, they will be taken to court for unpaid property damage. Read More

Sevara T.

Irving, TX

2020-12-01

PLEASE DO NOT USE use ALL MY SONS. They ripped my mom off and charged her $6000 instead of the $2000 quoted. They did not finish the job. Our belongings were damaged but that was the least of the issues. They took the door off of one home and ruined the door! Then ruined the door to our new house. They were still moving her things past midnight which was not how we thought it'd be. Then they stated it was illegal for their movers to be moving past 10pm or something. We were supposed to be finished moving in 4 hours. They miscalculated the number of movers needed the time needed and her quote. That was not my mom's fault. At midnight they threatened to keep the rest of her belongings. Most of which were from her husband whom just passed. They were beyond terrible and made her cry. It was probably the worst 24 hr experience I've ever had with a company. Terrible. Read More

Sevara T.

Irving, TX

2020-12-01

PLEASE DO NOT USE use ALL MY SONS. They ripped my mom off and charged her $6000 instead of the $2000 quoted. They did not finish the job. Our belongings were damaged but that was the least of the issues. They took the door off of one home and ruined the door! Then ruined the door to our new house. They were still moving her things past midnight which was not how we thought it'd be. Then they stated it was illegal for their movers to be moving past 10pm or something. We were supposed to be finished moving in 4 hours. They miscalculated the number of movers needed the time needed and her quote. That was not my mom's fault. At midnight they threatened to keep the rest of her belongings. Most of which were from her husband whom just passed. They were beyond terrible and made her cry. It was probably the worst 24 hr experience I've ever had with a company. Terrible. Read More

Sevara T.

Irving, TX

2020-12-01

PLEASE DO NOT USE use ALL MY SONS. They ripped my mom off and charged her $6000 instead of the $2000 quoted. They did not finish the job. Our belongings were damaged but that was the least of the issues. They took the door off of one home and ruined the door! Then ruined the door to our new house. They were still moving her things past midnight which was not how we thought it'd be. Then they stated it was illegal for their movers to be moving past 10pm or something. We were supposed to be finished moving in 4 hours. They miscalculated the number of movers needed the time needed and her quote. That was not my mom's fault. At midnight they threatened to keep the rest of her belongings. Most of which were from her husband whom just passed. They were beyond terrible and made her cry. It was probably the worst 24 hr experience I've ever had with a company. Terrible. Read More

Sevara T.

Irving, TX

2020-12-01

PLEASE DO NOT USE use ALL MY SONS. They ripped my mom off and charged her $6000 instead of the $2000 quoted. They did not finish the job. Our belongings were damaged but that was the least of the issues. They took the door off of one home and ruined the door! Then ruined the door to our new house. They were still moving her things past midnight which was not how we thought it'd be. Then they stated it was illegal for their movers to be moving past 10pm or something. We were supposed to be finished moving in 4 hours. They miscalculated the number of movers needed the time needed and her quote. That was not my mom's fault. At midnight they threatened to keep the rest of her belongings. Most of which were from her husband whom just passed. They were beyond terrible and made her cry. It was probably the worst 24 hr experience I've ever had with a company. Terrible. Read More

Mallory Starks

2020-10-30

I'm really surprised to see all the positive Google reviews after seeing that they have a 2 star rating on Yelp. I was really hesitant to write something but after thinking on it, want to share my experience. I got quotes from quite a few big moving companies ranging from $119 to $169 an hour and AMS was at $149/hr. They seemed middle of the range affordable but they did not tell me on the phone that they charge an extra hour for travel (to and from their office), 14% of the total bill for gas, charges for using their packing blankets, and tape (!? I have packing blankets and tape!!). So I booked with a $100 deposit. I had to call 4 times to get an email confirmation and a text coupon (never got the text coupon but it was applied to my bill). When I did get the first confirmation it was only a date. I called a fifth time 2 days before my move for more information on when to expect the movers as they never clarified that. I was told I was the second move of the day and they'd arrive when the first move is done and I'd have an hour notice. Not thrilled with that but fine. I got a call at 7:55am that they would be there in 25 minutes. So glad I was mostly ready because I certainly wasn't the second move of the day. When they arrived, that's when I was informed about the extra hour for travel, and 14% of your total bill for gas (which ended up being $98 for 17 miles!!), but was not given a run down of what other packing materials would cost. I didn't want to be down my $100 deposit and really needed to move as I'd taken the day off, so I signed. Expecting the total to be around $500 - $550. The movers were extremely nice and I really appreciate all the hard work they did. That being said, it felt like they were milking the time a little bit. I helped load and unload the truck as I could to keep things moving. Having used Bellhops in the past, it definitely did not feel as efficient. What was quoted as a two hour move (by AMS and many other companies) for a 3rd floor one bedroom apartment ended up being 3.5 hours with a labor cost alone of $520. All-in-all, the 17 mile, one bedroom move ended up costing me $850, $700 of which I paid on moving day before they unload the truck. I was in sticker shock and didn't read the bill clearly at time of signing and was charged $45 for materials that I didn't use, which was refunded later when I called customer service. Shame on me for not reading the Yelp reviews and being unaware of the excess fees that come with All My Sons. As far as the quality of the move - it was inefficient but they moved my $600 leaning mirror without breaking it so that was great. My furniture received some small scuffs that touch up stain can fix. They didn't have a wrench to help unscrew my bed frame so they bent the screw that was in there which is an annoying but easy fix. There were some scuffs on my walls that fine grain sandpaper took off but still, annoying. Overall, satisfactory but definitely not the "100" they claim. Read More

Mallory S.

Dallas, TX

2020-10-30

I was really hesitant to write something but after seeing some common themes, I want to share my experience. I got quotes from quite a few big moving companies ranging from $119 to $169 an hour and AMS was at $149/hr. They seemed middle of the range affordable but they did not tell me on the phone that they charge an extra hour for travel (to and from their office), 14% of the total bill for gas, charges for using their packing blankets, and tape (!? I have packing blankets and tape!!). So I booked with a $100 deposit. I had to call 4 times to get an email confirmation and a text coupon (never got the text coupon but it was applied to my bill). When I did get the first confirmation it was only a date. I called a fifth time 2 days before my move for more information on when to expect the movers as they never clarified that. I was told I was the second move of the day and they'd arrive when the first move is done and I'd have an hour notice. Not thrilled with that but fine. I got a call at 7:55 am that they would be there in 25 minutes. So glad I was mostly ready because I certainly wasn't the second move of the day. When they arrived, that's when I was informed about the extra hour for travel, and 14% of your total bill for gas (which ended up being $93 for 17 miles!!), but was not given a rundown of what other packing materials would cost. I didn't want to be down my $100 deposit and really needed to move as I'd taken the day off, so I signed. Expecting the total to be around $500 - $550. The movers were extremely nice and I really appreciate all the hard work they did. That being said, it felt like they were milking the time a little bit. I helped load and unload the truck as I could to keep things moving. Having used Bellhops in the past, it definitely did not feel as efficient. What was quoted as a two-hour move (by AMS and many other companies) for a 3rd floor one-bedroom apartment ended up being 3.5 hours with a labor cost alone of $520. All-in-all, the 17 mile, one-bedroom move ended up costing me $850, $700 of which I paid on moving day before they unload the truck. I was in sticker shock and didn't read the bill clearly at time of signing and was charged $45 for materials that I didn't use, which was refunded later when I called customer service. Shame on me for not reading the Yelp reviews and being unaware of the excess fees that come with All My Sons. As far as the quality of the move - it was inefficient but they moved my $600 leaning mirror without breaking it so that was great. My furniture received some small scuffs that touch up stain can fix. They didn't have a wrench to help unscrew my bed frame so they bent the screw that was in there which is an annoying but easy fix. There were some scuffs on my walls that fine-grain sandpaper took off but still, annoying. Overall, satisfactory but definitely not the "100" they claim. Read More

Mindy R.

Columbus, OH

2020-10-16

I have paid for movers every time I moved. I moved all around the country and this will be my first bad review. I have many damaged items. My things sat in their truck unprotected. They damaged doorways into the house. They well underestimated the time it would take. On the first day they disappeared for hours. I was charged over 7 hours for a 2 bedroom condo. When they said it would take 2 1/2 hours. On the next day, they delivered everything but one item. I reached out right away and followed up a few weeks later. Now a month later no response. So you can add stealing to the list of reasons why not to use this company. To top it all off, on their way out they dumped their lunch trash and packing supplies on my driveway. Don't bother writing a claim. They will never get back to you. So, do yourself a favor and just don't use them. Read More

Mindy R.

Columbus, OH

2020-10-16

I have paid for movers every time I moved. I moved all around the country and this will be my first bad review. I have many damaged items. My things sat in their truck unprotected. They damaged doorways into the house. They well underestimated the time it would take. On the first day they disappeared for hours. I was charged over 7 hours for a 2 bedroom condo. When they said it would take 2 1/2 hours. On the next day, they delivered everything but one item. I reached out right away and followed up a few weeks later. Now a month later no response. So you can add stealing to the list of reasons why not to use this company. To top it all off, on their way out they dumped their lunch trash and packing supplies on my driveway. Don't bother writing a claim. They will never get back to you. So, do yourself a favor and just don't use them. Read More

Mindy R.

Columbus, OH

2020-10-16

I have paid for movers every time I moved. I moved all around the country and this will be my first bad review. I have many damaged items. My things sat in their truck unprotected. They damaged doorways into the house. They well underestimated the time it would take. On the first day they disappeared for hours. I was charged over 7 hours for a 2 bedroom condo. When they said it would take 2 1/2 hours. On the next day, they delivered everything but one item. I reached out right away and followed up a few weeks later. Now a month later no response. So you can add stealing to the list of reasons why not to use this company. To top it all off, on their way out they dumped their lunch trash and packing supplies on my driveway. Don't bother writing a claim. They will never get back to you. So, do yourself a favor and just don't use them. Read More

Mindy R.

Columbus, OH

2020-10-16

I have paid for movers every time I moved. I moved all around the country and this will be my first bad review. I have many damaged items. My things sat in their truck unprotected. They damaged doorways into the house. They well underestimated the time it would take. On the first day they disappeared for hours. I was charged over 7 hours for a 2 bedroom condo. When they said it would take 2 1/2 hours. On the next day, they delivered everything but one item. I reached out right away and followed up a few weeks later. Now a month later no response. So you can add stealing to the list of reasons why not to use this company. To top it all off, on their way out they dumped their lunch trash and packing supplies on my driveway. Don't bother writing a claim. They will never get back to you. So, do yourself a favor and just don't use them. Read More

Matthew B.

Flower Mound, TX

2020-10-10

My wife and I were in the military so we have experienced many movers. Using this company has been the WORST moving experience and also the most over priced. We hired this company to move a few remaining heavy items from our old home into storage. We had to walk through the movers to move our refrigerator because they did not know what they were doing. My wife went to Lowe's and spent $40 on dolly straps so they could properly move it. Before getting the dolly straps our BRAND NEW refrigerator that we have had for 3 months is ruined, because they dinged it up so bad hitting it against the granite countertops. Then they would not unload our items until we paid. I tried calling the main office a few times with no answer to get an itemized receipt on why we were charged that amount which they were unable to provide. We used two men for two and half hours and it came to $766. For the one dresser they moved the movers used shrink wrap on they charged us $100 for SUPPLIES! The movers also did not put the refrigerator back together when delivered. Read More

Matthew B.

Flower Mound, TX

2020-10-10

My wife and I were in the military so we have experienced many movers. Using this company has been the WORST moving experience and also the most over priced. We hired this company to move a few remaining heavy items from our old home into storage. We had to walk through the movers to move our refrigerator because they did not know what they were doing. My wife went to Lowe's and spent $40 on dolly straps so they could properly move it. Before getting the dolly straps our BRAND NEW refrigerator that we have had for 3 months is ruined, because they dinged it up so bad hitting it against the granite countertops. Then they would not unload our items until we paid. I tried calling the main office a few times with no answer to get an itemized receipt on why we were charged that amount which they were unable to provide. We used two men for two and half hours and it came to $766. For the one dresser they moved the movers used shrink wrap on they charged us $100 for SUPPLIES! The movers also did not put the refrigerator back together when delivered. Read More

Matthew B.

Flower Mound, TX

2020-10-10

My wife and I were in the military so we have experienced many movers. Using this company has been the WORST moving experience and also the most over priced. We hired this company to move a few remaining heavy items from our old home into storage. We had to walk through the movers to move our refrigerator because they did not know what they were doing. My wife went to Lowe's and spent $40 on dolly straps so they could properly move it. Before getting the dolly straps our BRAND NEW refrigerator that we have had for 3 months is ruined, because they dinged it up so bad hitting it against the granite countertops. Then they would not unload our items until we paid. I tried calling the main office a few times with no answer to get an itemized receipt on why we were charged that amount which they were unable to provide. We used two men for two and half hours and it came to $766. For the one dresser they moved the movers used shrink wrap on they charged us $100 for SUPPLIES! The movers also did not put the refrigerator back together when delivered. Read More

Matthew B.

Flower Mound, TX

2020-10-10

My wife and I were in the military so we have experienced many movers. Using this company has been the WORST moving experience and also the most over priced. We hired this company to move a few remaining heavy items from our old home into storage. We had to walk through the movers to move our refrigerator because they did not know what they were doing. My wife went to Lowe's and spent $40 on dolly straps so they could properly move it. Before getting the dolly straps our BRAND NEW refrigerator that we have had for 3 months is ruined, because they dinged it up so bad hitting it against the granite countertops. Then they would not unload our items until we paid. I tried calling the main office a few times with no answer to get an itemized receipt on why we were charged that amount which they were unable to provide. We used two men for two and half hours and it came to $766. For the one dresser they moved the movers used shrink wrap on they charged us $100 for SUPPLIES! The movers also did not put the refrigerator back together when delivered. Read More

Cody

2020-09-10

I highly recommend that folks save themselves the trouble and frustration, and move with a different company. Like many of the negative reviews here, the practices employed by the movers and their corporate office are frankly alarming. After my experience with Ally My Sons, I'm left confused as to how these folks have a higher rating. On the day of my move, the movers did show up on time, which is great! However, they did not show up in a 26ft truck as was discussed. Rather, they showed up in a smaller, about 20ft truck. The movers assured me that everything would be able to get into the truck, it would just be a tight fit. However, by the end, it was necessary for my vehicle to get used as a part of the moving process. Frustrating, but ultimately okay by me since the items were small for my small car to fit. In addition to the company not sending me what they advertised, the movers also performed horribly slow. The packing of my apartment alone took approximately 4 hours, which in the process (you can see the photos attached), they damaged the return portion of my L-desk for work because the movers thought it wise to lean a solid wood piece of furniture on its legs to try and flip it over for moving, causing the unit to buckle and then snap at the joint. I immediately called their office, took photos, and prepared for a claims form that they never actually sent to me. The customer service agent reassured me that the company is insured and that I should be able to see a proper payout for the price of my desk. After the long process of just packing the car, I was required to then sign for payment, and was surprised to see a bill for $972.00. When I reviewed the bill, there was a charge for the gas and travel for the truck I didn't receive (again, I didn't even move a mile away), $81 dollars for 8 rolls of tape. The kicker to the matter, was the movers pointed out the liability clause in their forms, indicating that the company would only be liable for $0.60 per pound of any damaged items. Since I couldn't debate the issues of the contract with the movers, as they informed me they will not unload anything until I signed and paid the price, I had no choice but to pay in order to actually move into my new home. Then the unloading took almost 3 more hours, and led to even further damage to the same desk, when the movers thought it appropriate to just drop my, again, solid wood desk on the ground after bringing it into the apartment, causing the legs to again buckle and snap at the joints (you can see those attached). After the move was concluded, I waited until the next day, 08/27/2020 to receive my claims packet - which never arrived. So, I had to call the customer service line directly, to which I learned they never even entered my e-mail address correctly. I then had to correct them twice to remedy the matter, then receive an electronic copy of the forms to submit. As we were fixing the e-mail concern, I brought up my concerns regarding the per pound liability clause. As my desk was valued at $850.00, and a $0.60 per pound claim would deeply undercut the real damage done. the customer service rep assured me that it is common for the company to go above the clause's expectations to pay full cost of the desk. After everything was submitted, I received an e-mail about 24 hours later with a settlement offering: They offered to pay $118.00 and if I signed they would claim no liability. I immediately called their office the next day and asked about this offer. I first spoke with a customer service rep who informed me of the $0.60 per pound payout. Which I deemed unacceptable and informed them of my declining. My hope is to see a resolution with full remuneration, but I'm concerned that I'll be disappointed here and have to continue to fight. Please, for yours and your family's safety and property, please pick someone better. These folks aren't. Read More

Cody

2020-09-10

I highly recommend that folks save themselves the trouble and frustration, and move with a different company. Like many of the negative reviews here, the practices employed by the movers and their corporate office are frankly alarming. After my experience with Ally My Sons, I'm left confused as to how these folks have a higher rating. On the day of my move, the movers did show up on time, which is great! However, they did not show up in a 26ft truck as was discussed. Rather, they showed up in a smaller, about 20ft truck. The movers assured me that everything would be able to get into the truck, it would just be a tight fit. However, by the end, it was necessary for my vehicle to get used as a part of the moving process. Frustrating, but ultimately okay by me since the items were small for my small car to fit. In addition to the company not sending me what they advertised, the movers also performed horribly slow. The packing of my apartment alone took approximately 4 hours, which in the process (you can see the photos attached), they damaged the return portion of my L-desk for work because the movers thought it wise to lean a solid wood piece of furniture on its legs to try and flip it over for moving, causing the unit to buckle and then snap at the joint. I immediately called their office, took photos, and prepared for a claims form that they never actually sent to me. The customer service agent reassured me that the company is insured and that I should be able to see a proper payout for the price of my desk. After the long process of just packing the car, I was required to then sign for payment, and was surprised to see a bill for $972.00. When I reviewed the bill, there was a charge for the gas and travel for the truck I didn't receive (again, I didn't even move a mile away), $81 dollars for 8 rolls of tape. The kicker to the matter, was the movers pointed out the liability clause in their forms, indicating that the company would only be liable for $0.60 per pound of any damaged items. Since I couldn't debate the issues of the contract with the movers, as they informed me they will not unload anything until I signed and paid the price, I had no choice but to pay in order to actually move into my new home. Then the unloading took almost 3 more hours, and led to even further damage to the same desk, when the movers thought it appropriate to just drop my, again, solid wood desk on the ground after bringing it into the apartment, causing the legs to again buckle and snap at the joints (you can see those attached). After the move was concluded, I waited until the next day, 08/27/2020 to receive my claims packet - which never arrived. So, I had to call the customer service line directly, to which I learned they never even entered my e-mail address correctly. I then had to correct them twice to remedy the matter, then receive an electronic copy of the forms to submit. As we were fixing the e-mail concern, I brought up my concerns regarding the per pound liability clause. As my desk was valued at $850.00, and a $0.60 per pound claim would deeply undercut the real damage done. the customer service rep assured me that it is common for the company to go above the clause's expectations to pay full cost of the desk. After everything was submitted, I received an e-mail about 24 hours later with a settlement offering: They offered to pay $118.00 and if I signed they would claim no liability. I immediately called their office the next day and asked about this offer. I first spoke with a customer service rep who informed me of the $0.60 per pound payout. Which I deemed unacceptable and informed them of my declining. My hope is to see a resolution with full remuneration, but I'm concerned that I'll be disappointed here and have to continue to fight. Please, for yours and your family's safety and property, please pick someone better. These folks aren't. Read More

Cody

2020-09-10

I highly recommend that folks save themselves the trouble and frustration, and move with a different company. Like many of the negative reviews here, the practices employed by the movers and their corporate office are frankly alarming. After my experience with Ally My Sons, I'm left confused as to how these folks have a higher rating. On the day of my move, the movers did show up on time, which is great! However, they did not show up in a 26ft truck as was discussed. Rather, they showed up in a smaller, about 20ft truck. The movers assured me that everything would be able to get into the truck, it would just be a tight fit. However, by the end, it was necessary for my vehicle to get used as a part of the moving process. Frustrating, but ultimately okay by me since the items were small for my small car to fit. In addition to the company not sending me what they advertised, the movers also performed horribly slow. The packing of my apartment alone took approximately 4 hours, which in the process (you can see the photos attached), they damaged the return portion of my L-desk for work because the movers thought it wise to lean a solid wood piece of furniture on its legs to try and flip it over for moving, causing the unit to buckle and then snap at the joint. I immediately called their office, took photos, and prepared for a claims form that they never actually sent to me. The customer service agent reassured me that the company is insured and that I should be able to see a proper payout for the price of my desk. After the long process of just packing the car, I was required to then sign for payment, and was surprised to see a bill for $972.00. When I reviewed the bill, there was a charge for the gas and travel for the truck I didn't receive (again, I didn't even move a mile away), $81 dollars for 8 rolls of tape. The kicker to the matter, was the movers pointed out the liability clause in their forms, indicating that the company would only be liable for $0.60 per pound of any damaged items. Since I couldn't debate the issues of the contract with the movers, as they informed me they will not unload anything until I signed and paid the price, I had no choice but to pay in order to actually move into my new home. Then the unloading took almost 3 more hours, and led to even further damage to the same desk, when the movers thought it appropriate to just drop my, again, solid wood desk on the ground after bringing it into the apartment, causing the legs to again buckle and snap at the joints (you can see those attached). After the move was concluded, I waited until the next day, 08/27/2020 to receive my claims packet - which never arrived. So, I had to call the customer service line directly, to which I learned they never even entered my e-mail address correctly. I then had to correct them twice to remedy the matter, then receive an electronic copy of the forms to submit. As we were fixing the e-mail concern, I brought up my concerns regarding the per pound liability clause. As my desk was valued at $850.00, and a $0.60 per pound claim would deeply undercut the real damage done. the customer service rep assured me that it is common for the company to go above the clause's expectations to pay full cost of the desk. After everything was submitted, I received an e-mail about 24 hours later with a settlement offering: They offered to pay $118.00 and if I signed they would claim no liability. I immediately called their office the next day and asked about this offer. I first spoke with a customer service rep who informed me of the $0.60 per pound payout. Which I deemed unacceptable and informed them of my declining. My hope is to see a resolution with full remuneration, but I'm concerned that I'll be disappointed here and have to continue to fight. Please, for yours and your family's safety and property, please pick someone better. These folks aren't. Read More

Cody

2020-09-10

I highly recommend that folks save themselves the trouble and frustration, and move with a different company. Like many of the negative reviews here, the practices employed by the movers and their corporate office are frankly alarming. After my experience with Ally My Sons, I'm left confused as to how these folks have a higher rating. On the day of my move, the movers did show up on time, which is great! However, they did not show up in a 26ft truck as was discussed. Rather, they showed up in a smaller, about 20ft truck. The movers assured me that everything would be able to get into the truck, it would just be a tight fit. However, by the end, it was necessary for my vehicle to get used as a part of the moving process. Frustrating, but ultimately okay by me since the items were small for my small car to fit. In addition to the company not sending me what they advertised, the movers also performed horribly slow. The packing of my apartment alone took approximately 4 hours, which in the process (you can see the photos attached), they damaged the return portion of my L-desk for work because the movers thought it wise to lean a solid wood piece of furniture on its legs to try and flip it over for moving, causing the unit to buckle and then snap at the joint. I immediately called their office, took photos, and prepared for a claims form that they never actually sent to me. The customer service agent reassured me that the company is insured and that I should be able to see a proper payout for the price of my desk. After the long process of just packing the car, I was required to then sign for payment, and was surprised to see a bill for $972.00. When I reviewed the bill, there was a charge for the gas and travel for the truck I didn't receive (again, I didn't even move a mile away), $81 dollars for 8 rolls of tape. The kicker to the matter, was the movers pointed out the liability clause in their forms, indicating that the company would only be liable for $0.60 per pound of any damaged items. Since I couldn't debate the issues of the contract with the movers, as they informed me they will not unload anything until I signed and paid the price, I had no choice but to pay in order to actually move into my new home. Then the unloading took almost 3 more hours, and led to even further damage to the same desk, when the movers thought it appropriate to just drop my, again, solid wood desk on the ground after bringing it into the apartment, causing the legs to again buckle and snap at the joints (you can see those attached). After the move was concluded, I waited until the next day, 08/27/2020 to receive my claims packet - which never arrived. So, I had to call the customer service line directly, to which I learned they never even entered my e-mail address correctly. I then had to correct them twice to remedy the matter, then receive an electronic copy of the forms to submit. As we were fixing the e-mail concern, I brought up my concerns regarding the per pound liability clause. As my desk was valued at $850.00, and a $0.60 per pound claim would deeply undercut the real damage done. the customer service rep assured me that it is common for the company to go above the clause's expectations to pay full cost of the desk. After everything was submitted, I received an e-mail about 24 hours later with a settlement offering: They offered to pay $118.00 and if I signed they would claim no liability. I immediately called their office the next day and asked about this offer. I first spoke with a customer service rep who informed me of the $0.60 per pound payout. Which I deemed unacceptable and informed them of my declining. My hope is to see a resolution with full remuneration, but I'm concerned that I'll be disappointed here and have to continue to fight. Please, for yours and your family's safety and property, please pick someone better. These folks aren't. Read More

Cody

2020-09-10

I highly recommend that folks save themselves the trouble and frustration, and move with a different company. Like many of the negative reviews here, the practices employed by the movers and their corporate office are frankly alarming. After my experience with Ally My Sons, I'm left confused as to how these folks have a higher rating. On the day of my move, the movers did show up on time, which is great! However, they did not show up in a 26ft truck as was discussed. Rather, they showed up in a smaller, about 20ft truck. The movers assured me that everything would be able to get into the truck, it would just be a tight fit. However, by the end, it was necessary for my vehicle to get used as a part of the moving process. Frustrating, but ultimately okay by me since the items were small for my small car to fit. In addition to the company not sending me what they advertised, the movers also performed horribly slow. The packing of my apartment alone took approximately 4 hours, which in the process (you can see the photos attached), they damaged the return portion of my L-desk for work because the movers thought it wise to lean a solid wood piece of furniture on its legs to try and flip it over for moving, causing the unit to buckle and then snap at the joint. I immediately called their office, took photos, and prepared for a claims form that they never actually sent to me. The customer service agent reassured me that the company is insured and that I should be able to see a proper payout for the price of my desk. After the long process of just packing the car, I was required to then sign for payment, and was surprised to see a bill for $972.00. When I reviewed the bill, there was a charge for the gas and travel for the truck I didn't receive (again, I didn't even move a mile away), $81 dollars for 8 rolls of tape. The kicker to the matter, was the movers pointed out the liability clause in their forms, indicating that the company would only be liable for $0.60 per pound of any damaged items. Since I couldn't debate the issues of the contract with the movers, as they informed me they will not unload anything until I signed and paid the price, I had no choice but to pay in order to actually move into my new home. Then the unloading took almost 3 more hours, and led to even further damage to the same desk, when the movers thought it appropriate to just drop my, again, solid wood desk on the ground after bringing it into the apartment, causing the legs to again buckle and snap at the joints (you can see those attached). After the move was concluded, I waited until the next day, 08/27/2020 to receive my claims packet - which never arrived. So, I had to call the customer service line directly, to which I learned they never even entered my e-mail address correctly. I then had to correct them twice to remedy the matter, then receive an electronic copy of the forms to submit. As we were fixing the e-mail concern, I brought up my concerns regarding the per pound liability clause. As my desk was valued at $850.00, and a $0.60 per pound claim would deeply undercut the real damage done. the customer service rep assured me that it is common for the company to go above the clause's expectations to pay full cost of the desk. After everything was submitted, I received an e-mail about 24 hours later with a settlement offering: They offered to pay $118.00 and if I signed they would claim no liability. I immediately called their office the next day and asked about this offer. I first spoke with a customer service rep who informed me of the $0.60 per pound payout. Which I deemed unacceptable and informed them of my declining. My hope is to see a resolution with full remuneration, but I'm concerned that I'll be disappointed here and have to continue to fight. Please, for yours and your family's safety and property, please pick someone better. These folks aren't. Read More

Cody

2020-09-10

I highly recommend that folks save themselves the trouble and frustration, and move with a different company. Like many of the negative reviews here, the practices employed by the movers and their corporate office are frankly alarming. After my experience with Ally My Sons, I'm left confused as to how these folks have a higher rating. On the day of my move, the movers did show up on time, which is great! However, they did not show up in a 26ft truck as was discussed. Rather, they showed up in a smaller, about 20ft truck. The movers assured me that everything would be able to get into the truck, it would just be a tight fit. However, by the end, it was necessary for my vehicle to get used as a part of the moving process. Frustrating, but ultimately okay by me since the items were small for my small car to fit. In addition to the company not sending me what they advertised, the movers also performed horribly slow. The packing of my apartment alone took approximately 4 hours, which in the process (you can see the photos attached), they damaged the return portion of my L-desk for work because the movers thought it wise to lean a solid wood piece of furniture on its legs to try and flip it over for moving, causing the unit to buckle and then snap at the joint. I immediately called their office, took photos, and prepared for a claims form that they never actually sent to me. The customer service agent reassured me that the company is insured and that I should be able to see a proper payout for the price of my desk. After the long process of just packing the car, I was required to then sign for payment, and was surprised to see a bill for $972.00. When I reviewed the bill, there was a charge for the gas and travel for the truck I didn't receive (again, I didn't even move a mile away), $81 dollars for 8 rolls of tape. The kicker to the matter, was the movers pointed out the liability clause in their forms, indicating that the company would only be liable for $0.60 per pound of any damaged items. Since I couldn't debate the issues of the contract with the movers, as they informed me they will not unload anything until I signed and paid the price, I had no choice but to pay in order to actually move into my new home. Then the unloading took almost 3 more hours, and led to even further damage to the same desk, when the movers thought it appropriate to just drop my, again, solid wood desk on the ground after bringing it into the apartment, causing the legs to again buckle and snap at the joints (you can see those attached). After the move was concluded, I waited until the next day, 08/27/2020 to receive my claims packet - which never arrived. So, I had to call the customer service line directly, to which I learned they never even entered my e-mail address correctly. I then had to correct them twice to remedy the matter, then receive an electronic copy of the forms to submit. As we were fixing the e-mail concern, I brought up my concerns regarding the per pound liability clause. As my desk was valued at $850.00, and a $0.60 per pound claim would deeply undercut the real damage done. the customer service rep assured me that it is common for the company to go above the clause's expectations to pay full cost of the desk. After everything was submitted, I received an e-mail about 24 hours later with a settlement offering: They offered to pay $118.00 and if I signed they would claim no liability. I immediately called their office the next day and asked about this offer. I first spoke with a customer service rep who informed me of the $0.60 per pound payout. Which I deemed unacceptable and informed them of my declining. My hope is to see a resolution with full remuneration, but I'm concerned that I'll be disappointed here and have to continue to fight. Please, for yours and your family's safety and property, please pick someone better. These folks aren't. Read More

Cody Q.

Northeast Dallas, Dallas, TX

2020-09-09

I highly recommend that folks save themselves the trouble and frustration, and move with a different company. Like many of the negative reviews here, the practices employed by the movers and their corporate office are frankly alarming. After my experience with Ally My Sons, I'm left confused as to how these folks have a higher rating. To start, my move was scheduled to begin at 8:00AM on 08/26/2020. I was moving myself from one 2-bedroom apartment to another 2-bedroom apartment less than a mile a part from each other. I was quoted by the sales representative 2 key things: 1) That the move would be at $119/hour for 2 movers, who will load up a 26ft. truck to carry all of my belongings, and could have the move done fairly quick (the rep noted it probably would be around $500 at the end of the day, which I deemed acceptable and 2) that they were an insured company so any potential damages would be covered completely. On the day of my move, the movers did show up on time, which is great! However, they did not show up in a 26ft truck as was discussed. Rather, they showed up in a smaller, about 20ft truck. The movers assured me that everything would be able to get into the truck, it would just be a tight fit. However, by the end, it was necessary for my vehicle to get used as a part of the moving process. Frustrating, but ultimately okay by me since the items were small for my small car to fit. In addition to the company not sending me what they advertised, the movers also performed horribly slow. The packing of my apartment alone took approximately 4 hours, which in the process (you can see the photos attached), they damaged the return portion of my L-desk for work because the movers thought it wise to lean a solid wood piece of furniture on its legs to try and flip it over for moving, causing the unit to buckle and then snap at the joint. I immediately called their office, took photos, and prepared for a claims form that they never actually sent to me. The customer service agent reassured me that the company is insured and that I should be able to see a proper payout for the price of my desk. After the long process of just packing the car, I was required to then sign for payment, and was surprised to see a bill for $972.00. When I reviewed the bill, there was a charge for the gas and travel for the truck I didn't receive (again, I didn't even move a mile away), $81 dollars for 8 rolls of tape. The kicker to the matter, was the movers pointed out the liability clause in their forms, indicating that the company would only be liable for $0.60 per pound of any damaged items. Since I couldn't debate the issues of the contract with the movers, as they informed me they will not unload anything until I signed and paid the price, I had no choice but to pay in order to actually move into my new home. Then the unloading took almost 3 more hours, and led to even further damage to the same desk, when the movers thought it appropriate to just drop my, again, solid wood desk on the ground after bringing it into the apartment, causing the legs to again buckle and snap at the joints (you can see those attached). At this point my patience was lost and I called the office, spoke with a manager, and ask for an expedited claim for a remuneration for the cost of the desk. The manager said that I'd have to wait for the end of the move, then the forms could be submitted. Then the movers had almost destroyed my dresser's feet because they, again, thought it best to lean a solid wood piece of furniture on its feet in order to prop it upright, as opposed to lifting and setting it up appropriately. After the move was concluded, I waited until the next day, 08/27/2020 to receive my claims packet - which never arrived. So, I had to call the customer service line directly, to which I learned they never even entered my e-mail address correctly. I then had to correct them twice to remedy the matter, then receive an electronic copy of the forms to submit. As we were fixing the e-mail concern, I brought up my concerns regarding the per pound liability clause. As my desk was valued at $850.00, and a $0.60 per pound claim would deeply undercut the real damage done. the customer service rep assured me that it is common for the company to go above the clause's expectations to pay full cost of the desk. After everything was submitted, I received an e-mail about 24 hours later with a settlement offering: They offered to pay $118.00 and if I signed they would claim no liability. I immediately called their office the next day and asked about this offer. I first spoke with a customer service rep who informed me of the $0.60 per pound payout. Which I deemed unacceptable and informed them of my declining. My hope is to see a resolution with full remuneration, but I'm concerned that I'll be disappointed here and have to continue to fight. Please, for yours and your family's safety and property, please pick someone better. These folks aren't. Read More

Cody Q.

Northeast Dallas, Dallas, TX

2020-09-09

I highly recommend that folks save themselves the trouble and frustration, and move with a different company. Like many of the negative reviews here, the practices employed by the movers and their corporate office are frankly alarming. After my experience with Ally My Sons, I'm left confused as to how these folks have a higher rating. To start, my move was scheduled to begin at 8:00AM on 08/26/2020. I was moving myself from one 2-bedroom apartment to another 2-bedroom apartment less than a mile a part from each other. I was quoted by the sales representative 2 key things: 1) That the move would be at $119/hour for 2 movers, who will load up a 26ft. truck to carry all of my belongings, and could have the move done fairly quick (the rep noted it probably would be around $500 at the end of the day, which I deemed acceptable and 2) that they were an insured company so any potential damages would be covered completely. On the day of my move, the movers did show up on time, which is great! However, they did not show up in a 26ft truck as was discussed. Rather, they showed up in a smaller, about 20ft truck. The movers assured me that everything would be able to get into the truck, it would just be a tight fit. However, by the end, it was necessary for my vehicle to get used as a part of the moving process. Frustrating, but ultimately okay by me since the items were small for my small car to fit. In addition to the company not sending me what they advertised, the movers also performed horribly slow. The packing of my apartment alone took approximately 4 hours, which in the process (you can see the photos attached), they damaged the return portion of my L-desk for work because the movers thought it wise to lean a solid wood piece of furniture on its legs to try and flip it over for moving, causing the unit to buckle and then snap at the joint. I immediately called their office, took photos, and prepared for a claims form that they never actually sent to me. The customer service agent reassured me that the company is insured and that I should be able to see a proper payout for the price of my desk. After the long process of just packing the car, I was required to then sign for payment, and was surprised to see a bill for $972.00. When I reviewed the bill, there was a charge for the gas and travel for the truck I didn't receive (again, I didn't even move a mile away), $81 dollars for 8 rolls of tape. The kicker to the matter, was the movers pointed out the liability clause in their forms, indicating that the company would only be liable for $0.60 per pound of any damaged items. Since I couldn't debate the issues of the contract with the movers, as they informed me they will not unload anything until I signed and paid the price, I had no choice but to pay in order to actually move into my new home. Then the unloading took almost 3 more hours, and led to even further damage to the same desk, when the movers thought it appropriate to just drop my, again, solid wood desk on the ground after bringing it into the apartment, causing the legs to again buckle and snap at the joints (you can see those attached). At this point my patience was lost and I called the office, spoke with a manager, and ask for an expedited claim for a remuneration for the cost of the desk. The manager said that I'd have to wait for the end of the move, then the forms could be submitted. Then the movers had almost destroyed my dresser's feet because they, again, thought it best to lean a solid wood piece of furniture on its feet in order to prop it upright, as opposed to lifting and setting it up appropriately. After the move was concluded, I waited until the next day, 08/27/2020 to receive my claims packet - which never arrived. So, I had to call the customer service line directly, to which I learned they never even entered my e-mail address correctly. I then had to correct them twice to remedy the matter, then receive an electronic copy of the forms to submit. As we were fixing the e-mail concern, I brought up my concerns regarding the per pound liability clause. As my desk was valued at $850.00, and a $0.60 per pound claim would deeply undercut the real damage done. the customer service rep assured me that it is common for the company to go above the clause's expectations to pay full cost of the desk. After everything was submitted, I received an e-mail about 24 hours later with a settlement offering: They offered to pay $118.00 and if I signed they would claim no liability. I immediately called their office the next day and asked about this offer. I first spoke with a customer service rep who informed me of the $0.60 per pound payout. Which I deemed unacceptable and informed them of my declining. My hope is to see a resolution with full remuneration, but I'm concerned that I'll be disappointed here and have to continue to fight. Please, for yours and your family's safety and property, please pick someone better. These folks aren't. Read More

Cody Q.

Northeast Dallas, Dallas, TX

2020-09-09

I highly recommend that folks save themselves the trouble and frustration, and move with a different company. Like many of the negative reviews here, the practices employed by the movers and their corporate office are frankly alarming. After my experience with Ally My Sons, I'm left confused as to how these folks have a higher rating. To start, my move was scheduled to begin at 8:00AM on 08/26/2020. I was moving myself from one 2-bedroom apartment to another 2-bedroom apartment less than a mile a part from each other. I was quoted by the sales representative 2 key things: 1) That the move would be at $119/hour for 2 movers, who will load up a 26ft. truck to carry all of my belongings, and could have the move done fairly quick (the rep noted it probably would be around $500 at the end of the day, which I deemed acceptable and 2) that they were an insured company so any potential damages would be covered completely. On the day of my move, the movers did show up on time, which is great! However, they did not show up in a 26ft truck as was discussed. Rather, they showed up in a smaller, about 20ft truck. The movers assured me that everything would be able to get into the truck, it would just be a tight fit. However, by the end, it was necessary for my vehicle to get used as a part of the moving process. Frustrating, but ultimately okay by me since the items were small for my small car to fit. In addition to the company not sending me what they advertised, the movers also performed horribly slow. The packing of my apartment alone took approximately 4 hours, which in the process (you can see the photos attached), they damaged the return portion of my L-desk for work because the movers thought it wise to lean a solid wood piece of furniture on its legs to try and flip it over for moving, causing the unit to buckle and then snap at the joint. I immediately called their office, took photos, and prepared for a claims form that they never actually sent to me. The customer service agent reassured me that the company is insured and that I should be able to see a proper payout for the price of my desk. After the long process of just packing the car, I was required to then sign for payment, and was surprised to see a bill for $972.00. When I reviewed the bill, there was a charge for the gas and travel for the truck I didn't receive (again, I didn't even move a mile away), $81 dollars for 8 rolls of tape. The kicker to the matter, was the movers pointed out the liability clause in their forms, indicating that the company would only be liable for $0.60 per pound of any damaged items. Since I couldn't debate the issues of the contract with the movers, as they informed me they will not unload anything until I signed and paid the price, I had no choice but to pay in order to actually move into my new home. Then the unloading took almost 3 more hours, and led to even further damage to the same desk, when the movers thought it appropriate to just drop my, again, solid wood desk on the ground after bringing it into the apartment, causing the legs to again buckle and snap at the joints (you can see those attached). At this point my patience was lost and I called the office, spoke with a manager, and ask for an expedited claim for a remuneration for the cost of the desk. The manager said that I'd have to wait for the end of the move, then the forms could be submitted. Then the movers had almost destroyed my dresser's feet because they, again, thought it best to lean a solid wood piece of furniture on its feet in order to prop it upright, as opposed to lifting and setting it up appropriately. After the move was concluded, I waited until the next day, 08/27/2020 to receive my claims packet - which never arrived. So, I had to call the customer service line directly, to which I learned they never even entered my e-mail address correctly. I then had to correct them twice to remedy the matter, then receive an electronic copy of the forms to submit. As we were fixing the e-mail concern, I brought up my concerns regarding the per pound liability clause. As my desk was valued at $850.00, and a $0.60 per pound claim would deeply undercut the real damage done. the customer service rep assured me that it is common for the company to go above the clause's expectations to pay full cost of the desk. After everything was submitted, I received an e-mail about 24 hours later with a settlement offering: They offered to pay $118.00 and if I signed they would claim no liability. I immediately called their office the next day and asked about this offer. I first spoke with a customer service rep who informed me of the $0.60 per pound payout. Which I deemed unacceptable and informed them of my declining. My hope is to see a resolution with full remuneration, but I'm concerned that I'll be disappointed here and have to continue to fight. Please, for yours and your family's safety and property, please pick someone better. These folks aren't. Read More

Cody Q.

Northeast Dallas, Dallas, TX

2020-09-09

I highly recommend that folks save themselves the trouble and frustration, and move with a different company. Like many of the negative reviews here, the practices employed by the movers and their corporate office are frankly alarming. After my experience with Ally My Sons, I'm left confused as to how these folks have a higher rating. To start, my move was scheduled to begin at 8:00AM on 08/26/2020. I was moving myself from one 2-bedroom apartment to another 2-bedroom apartment less than a mile a part from each other. I was quoted by the sales representative 2 key things: 1) That the move would be at $119/hour for 2 movers, who will load up a 26ft. truck to carry all of my belongings, and could have the move done fairly quick (the rep noted it probably would be around $500 at the end of the day, which I deemed acceptable and 2) that they were an insured company so any potential damages would be covered completely. On the day of my move, the movers did show up on time, which is great! However, they did not show up in a 26ft truck as was discussed. Rather, they showed up in a smaller, about 20ft truck. The movers assured me that everything would be able to get into the truck, it would just be a tight fit. However, by the end, it was necessary for my vehicle to get used as a part of the moving process. Frustrating, but ultimately okay by me since the items were small for my small car to fit. In addition to the company not sending me what they advertised, the movers also performed horribly slow. The packing of my apartment alone took approximately 4 hours, which in the process (you can see the photos attached), they damaged the return portion of my L-desk for work because the movers thought it wise to lean a solid wood piece of furniture on its legs to try and flip it over for moving, causing the unit to buckle and then snap at the joint. I immediately called their office, took photos, and prepared for a claims form that they never actually sent to me. The customer service agent reassured me that the company is insured and that I should be able to see a proper payout for the price of my desk. After the long process of just packing the car, I was required to then sign for payment, and was surprised to see a bill for $972.00. When I reviewed the bill, there was a charge for the gas and travel for the truck I didn't receive (again, I didn't even move a mile away), $81 dollars for 8 rolls of tape. The kicker to the matter, was the movers pointed out the liability clause in their forms, indicating that the company would only be liable for $0.60 per pound of any damaged items. Since I couldn't debate the issues of the contract with the movers, as they informed me they will not unload anything until I signed and paid the price, I had no choice but to pay in order to actually move into my new home. Then the unloading took almost 3 more hours, and led to even further damage to the same desk, when the movers thought it appropriate to just drop my, again, solid wood desk on the ground after bringing it into the apartment, causing the legs to again buckle and snap at the joints (you can see those attached). At this point my patience was lost and I called the office, spoke with a manager, and ask for an expedited claim for a remuneration for the cost of the desk. The manager said that I'd have to wait for the end of the move, then the forms could be submitted. Then the movers had almost destroyed my dresser's feet because they, again, thought it best to lean a solid wood piece of furniture on its feet in order to prop it upright, as opposed to lifting and setting it up appropriately. After the move was concluded, I waited until the next day, 08/27/2020 to receive my claims packet - which never arrived. So, I had to call the customer service line directly, to which I learned they never even entered my e-mail address correctly. I then had to correct them twice to remedy the matter, then receive an electronic copy of the forms to submit. As we were fixing the e-mail concern, I brought up my concerns regarding the per pound liability clause. As my desk was valued at $850.00, and a $0.60 per pound claim would deeply undercut the real damage done. the customer service rep assured me that it is common for the company to go above the clause's expectations to pay full cost of the desk. After everything was submitted, I received an e-mail about 24 hours later with a settlement offering: They offered to pay $118.00 and if I signed they would claim no liability. I immediately called their office the next day and asked about this offer. I first spoke with a customer service rep who informed me of the $0.60 per pound payout. Which I deemed unacceptable and informed them of my declining. My hope is to see a resolution with full remuneration, but I'm concerned that I'll be disappointed here and have to continue to fight. Please, for yours and your family's safety and property, please pick someone better. These folks aren't. Read More

Jeff B.

Virginia Beach, VA

2020-07-29

AVOID ALL MY SONS MOVING - HORRIBLE MOVE EXPERIENCE Salesman Mark Brexler did a walk through of our house on April 29. I pointed out items that would be going to our lake home or that we would be donating to CHKD or discarded. I pointed out some items that we would pack and stated that the Kitchen and china would be packed professionally by AMS. Showed Mark desk, 2 craft tables, piano, 2 living room chairs, 1 couch, family room furniture, 3 bedrooms... Mark said it would be easy for his team to do in one day - arrive, pack, break down bedding, load, unload, set up bedding. Mark sent a quote which listed a crew of 4 men and 1 truck to pack and load in 4 hours. The same crew would unload the truck and set up in 3.5 hours. Total job would be done in 7.5 hours for $1714.00. Mark also stated that he was authorized to pay for travel, a savings of $169.00. Truck was promised for arrival for 8:30-9:00. At 9:27 I called dispatch (Jeremy) who stated that (1) they promised a 1 hour window so the truck was not late until 10:30. The truck arrived at 11:00 without the boxes necessary to do the packing Mark had promised AMS would do. I called Jeremy at 11:59 to explain what I thought Mark had agreed to. Jeremy stated that the driver (Mike) and his crew were there to simply move items and not to do any packing. I explained that Mark and I discussed something entirely different. Jeremy said that I was changing the scope of the job. I also explained that the contract was for 4 crew and only 3 showed up. Jeremy said that would not be a problem and they would still be able to do the job in one day. Not having any options (our closing was the next day), I signed e-paperwork checking off the block that I would receive an inventory of all that was packed. Driver Mike even suggested that I do this. I never received this inventory. I was told by Jeremy to purchase boxes and wrapping paper and that AMS would reimburse me for the cost of doing so. I made 3 trips to U-Haul for boxes as directed by driver Mike. Crew took a 60 minute lunch but recorded it as 30 minutes lunch. Jeremy said he'd "adjust charges" to compensate for late arrival, but demanded an additional $2700.00. Crew damaged wood flooring, stair ceiling, and driveway. I had to have 5 friends with pickup trucks and trailers come, help pack, and then deliver boxes and furniture to our new home. We made 2 trips over the next 9 hours while the AMS crew moved at a snails pace, stating that if they worked slowly they wouldn't be sent to another job that day. AMS crew left for the evening around 9:00pm. Jeremy promised truck would arrive at 8:30am next day with new crew and that they'd be done by 12:00. Next day Bryce called at 8:30am to say that the crew was delayed and wouldn't arrive until at least 9:30, but the plan is still to be done unpacking by 12:00. Truck arrived at 11:01am but crew refused to work unless we paid more money. One of the crew, when asked for his name, stated, "I don't have a name". Crew left grease marks on brand new stairway carpet. When asked about set up of bedding driver stated that their boss (Bryce) did not send the truck with tools. Called Bryce who stated that set up was an additional charge. I stated that Mark (sales) had stated that their quote included set up. Bryce said it would be an extra fee. Again, friends arrived to set up beds (3 sets) and arrange bedroom furniture. Crew damaged wood flooring in new home by rolling piano was on a rubber mat rather than on a furniture dolly. Pictures show the "professional" way crew packed pictures, the damage to antique chair, and dresser was placed on truck on it's side and was rubbing against something in the truck, Master side table with nicks and scratches, missing screws to put Sebastians mirror on dresser, missing lamp top (holds shade on wiring). A week after this disastrous move I called Jeremy to get his email address so I could send him copies of the receipts for boxes I purchased for the move. Jeremy stated that he took $50 off the total bill and would not be paying for more boxes. I stated that he and Bryce both said that AMS would pay for boxes purchased, to which Jeremy stated that he told Bryce that AMS would not pay for more than $50 regardless of what Bryce promised, even though I had shelled out $134.75, or $84.75 more than the $50 credit on the final bill. In addition, the $169.00 fee for travel that Mark said he was authorized to waive remained on the bill. This moving company should be avoided. The staff is rude, argumentative, inconsiderate, and uncaring. Other words that come to mind are embezzlement, scam artists, and unprofessional. Read More

Jeff B.

Virginia Beach, VA

2020-07-29

AVOID ALL MY SONS MOVING - HORRIBLE MOVE EXPERIENCE Salesman Mark Brexler did a walk through of our house on April 29. I pointed out items that would be going to our lake home or that we would be donating to CHKD or discarded. I pointed out some items that we would pack and stated that the Kitchen and china would be packed professionally by AMS. Showed Mark desk, 2 craft tables, piano, 2 living room chairs, 1 couch, family room furniture, 3 bedrooms... Mark said it would be easy for his team to do in one day - arrive, pack, break down bedding, load, unload, set up bedding. Mark sent a quote which listed a crew of 4 men and 1 truck to pack and load in 4 hours. The same crew would unload the truck and set up in 3.5 hours. Total job would be done in 7.5 hours for $1714.00. Mark also stated that he was authorized to pay for travel, a savings of $169.00. Truck was promised for arrival for 8:30-9:00. At 9:27 I called dispatch (Jeremy) who stated that (1) they promised a 1 hour window so the truck was not late until 10:30. The truck arrived at 11:00 without the boxes necessary to do the packing Mark had promised AMS would do. I called Jeremy at 11:59 to explain what I thought Mark had agreed to. Jeremy stated that the driver (Mike) and his crew were there to simply move items and not to do any packing. I explained that Mark and I discussed something entirely different. Jeremy said that I was changing the scope of the job. I also explained that the contract was for 4 crew and only 3 showed up. Jeremy said that would not be a problem and they would still be able to do the job in one day. Not having any options (our closing was the next day), I signed e-paperwork checking off the block that I would receive an inventory of all that was packed. Driver Mike even suggested that I do this. I never received this inventory. I was told by Jeremy to purchase boxes and wrapping paper and that AMS would reimburse me for the cost of doing so. I made 3 trips to U-Haul for boxes as directed by driver Mike. Crew took a 60 minute lunch but recorded it as 30 minutes lunch. Jeremy said he'd "adjust charges" to compensate for late arrival, but demanded an additional $2700.00. Crew damaged wood flooring, stair ceiling, and driveway. I had to have 5 friends with pickup trucks and trailers come, help pack, and then deliver boxes and furniture to our new home. We made 2 trips over the next 9 hours while the AMS crew moved at a snails pace, stating that if they worked slowly they wouldn't be sent to another job that day. AMS crew left for the evening around 9:00pm. Jeremy promised truck would arrive at 8:30am next day with new crew and that they'd be done by 12:00. Next day Bryce called at 8:30am to say that the crew was delayed and wouldn't arrive until at least 9:30, but the plan is still to be done unpacking by 12:00. Truck arrived at 11:01am but crew refused to work unless we paid more money. One of the crew, when asked for his name, stated, "I don't have a name". Crew left grease marks on brand new stairway carpet. When asked about set up of bedding driver stated that their boss (Bryce) did not send the truck with tools. Called Bryce who stated that set up was an additional charge. I stated that Mark (sales) had stated that their quote included set up. Bryce said it would be an extra fee. Again, friends arrived to set up beds (3 sets) and arrange bedroom furniture. Crew damaged wood flooring in new home by rolling piano was on a rubber mat rather than on a furniture dolly. Pictures show the "professional" way crew packed pictures, the damage to antique chair, and dresser was placed on truck on it's side and was rubbing against something in the truck, Master side table with nicks and scratches, missing screws to put Sebastians mirror on dresser, missing lamp top (holds shade on wiring). A week after this disastrous move I called Jeremy to get his email address so I could send him copies of the receipts for boxes I purchased for the move. Jeremy stated that he took $50 off the total bill and would not be paying for more boxes. I stated that he and Bryce both said that AMS would pay for boxes purchased, to which Jeremy stated that he told Bryce that AMS would not pay for more than $50 regardless of what Bryce promised, even though I had shelled out $134.75, or $84.75 more than the $50 credit on the final bill. In addition, the $169.00 fee for travel that Mark said he was authorized to waive remained on the bill. This moving company should be avoided. The staff is rude, argumentative, inconsiderate, and uncaring. Other words that come to mind are embezzlement, scam artists, and unprofessional. Read More

Jeff B.

Virginia Beach, VA

2020-07-29

AVOID ALL MY SONS MOVING - HORRIBLE MOVE EXPERIENCE Salesman Mark Brexler did a walk through of our house on April 29. I pointed out items that would be going to our lake home or that we would be donating to CHKD or discarded. I pointed out some items that we would pack and stated that the Kitchen and china would be packed professionally by AMS. Showed Mark desk, 2 craft tables, piano, 2 living room chairs, 1 couch, family room furniture, 3 bedrooms... Mark said it would be easy for his team to do in one day - arrive, pack, break down bedding, load, unload, set up bedding. Mark sent a quote which listed a crew of 4 men and 1 truck to pack and load in 4 hours. The same crew would unload the truck and set up in 3.5 hours. Total job would be done in 7.5 hours for $1714.00. Mark also stated that he was authorized to pay for travel, a savings of $169.00. Truck was promised for arrival for 8:30-9:00. At 9:27 I called dispatch (Jeremy) who stated that (1) they promised a 1 hour window so the truck was not late until 10:30. The truck arrived at 11:00 without the boxes necessary to do the packing Mark had promised AMS would do. I called Jeremy at 11:59 to explain what I thought Mark had agreed to. Jeremy stated that the driver (Mike) and his crew were there to simply move items and not to do any packing. I explained that Mark and I discussed something entirely different. Jeremy said that I was changing the scope of the job. I also explained that the contract was for 4 crew and only 3 showed up. Jeremy said that would not be a problem and they would still be able to do the job in one day. Not having any options (our closing was the next day), I signed e-paperwork checking off the block that I would receive an inventory of all that was packed. Driver Mike even suggested that I do this. I never received this inventory. I was told by Jeremy to purchase boxes and wrapping paper and that AMS would reimburse me for the cost of doing so. I made 3 trips to U-Haul for boxes as directed by driver Mike. Crew took a 60 minute lunch but recorded it as 30 minutes lunch. Jeremy said he'd "adjust charges" to compensate for late arrival, but demanded an additional $2700.00. Crew damaged wood flooring, stair ceiling, and driveway. I had to have 5 friends with pickup trucks and trailers come, help pack, and then deliver boxes and furniture to our new home. We made 2 trips over the next 9 hours while the AMS crew moved at a snails pace, stating that if they worked slowly they wouldn't be sent to another job that day. AMS crew left for the evening around 9:00pm. Jeremy promised truck would arrive at 8:30am next day with new crew and that they'd be done by 12:00. Next day Bryce called at 8:30am to say that the crew was delayed and wouldn't arrive until at least 9:30, but the plan is still to be done unpacking by 12:00. Truck arrived at 11:01am but crew refused to work unless we paid more money. One of the crew, when asked for his name, stated, "I don't have a name". Crew left grease marks on brand new stairway carpet. When asked about set up of bedding driver stated that their boss (Bryce) did not send the truck with tools. Called Bryce who stated that set up was an additional charge. I stated that Mark (sales) had stated that their quote included set up. Bryce said it would be an extra fee. Again, friends arrived to set up beds (3 sets) and arrange bedroom furniture. Crew damaged wood flooring in new home by rolling piano was on a rubber mat rather than on a furniture dolly. Pictures show the "professional" way crew packed pictures, the damage to antique chair, and dresser was placed on truck on it's side and was rubbing against something in the truck, Master side table with nicks and scratches, missing screws to put Sebastians mirror on dresser, missing lamp top (holds shade on wiring). A week after this disastrous move I called Jeremy to get his email address so I could send him copies of the receipts for boxes I purchased for the move. Jeremy stated that he took $50 off the total bill and would not be paying for more boxes. I stated that he and Bryce both said that AMS would pay for boxes purchased, to which Jeremy stated that he told Bryce that AMS would not pay for more than $50 regardless of what Bryce promised, even though I had shelled out $134.75, or $84.75 more than the $50 credit on the final bill. In addition, the $169.00 fee for travel that Mark said he was authorized to waive remained on the bill. This moving company should be avoided. The staff is rude, argumentative, inconsiderate, and uncaring. Other words that come to mind are embezzlement, scam artists, and unprofessional. Read More

Jeff B.

Virginia Beach, VA

2020-07-29

AVOID ALL MY SONS MOVING - HORRIBLE MOVE EXPERIENCE Salesman Mark Brexler did a walk through of our house on April 29. I pointed out items that would be going to our lake home or that we would be donating to CHKD or discarded. I pointed out some items that we would pack and stated that the Kitchen and china would be packed professionally by AMS. Showed Mark desk, 2 craft tables, piano, 2 living room chairs, 1 couch, family room furniture, 3 bedrooms... Mark said it would be easy for his team to do in one day - arrive, pack, break down bedding, load, unload, set up bedding. Mark sent a quote which listed a crew of 4 men and 1 truck to pack and load in 4 hours. The same crew would unload the truck and set up in 3.5 hours. Total job would be done in 7.5 hours for $1714.00. Mark also stated that he was authorized to pay for travel, a savings of $169.00. Truck was promised for arrival for 8:30-9:00. At 9:27 I called dispatch (Jeremy) who stated that (1) they promised a 1 hour window so the truck was not late until 10:30. The truck arrived at 11:00 without the boxes necessary to do the packing Mark had promised AMS would do. I called Jeremy at 11:59 to explain what I thought Mark had agreed to. Jeremy stated that the driver (Mike) and his crew were there to simply move items and not to do any packing. I explained that Mark and I discussed something entirely different. Jeremy said that I was changing the scope of the job. I also explained that the contract was for 4 crew and only 3 showed up. Jeremy said that would not be a problem and they would still be able to do the job in one day. Not having any options (our closing was the next day), I signed e-paperwork checking off the block that I would receive an inventory of all that was packed. Driver Mike even suggested that I do this. I never received this inventory. I was told by Jeremy to purchase boxes and wrapping paper and that AMS would reimburse me for the cost of doing so. I made 3 trips to U-Haul for boxes as directed by driver Mike. Crew took a 60 minute lunch but recorded it as 30 minutes lunch. Jeremy said he'd "adjust charges" to compensate for late arrival, but demanded an additional $2700.00. Crew damaged wood flooring, stair ceiling, and driveway. I had to have 5 friends with pickup trucks and trailers come, help pack, and then deliver boxes and furniture to our new home. We made 2 trips over the next 9 hours while the AMS crew moved at a snails pace, stating that if they worked slowly they wouldn't be sent to another job that day. AMS crew left for the evening around 9:00pm. Jeremy promised truck would arrive at 8:30am next day with new crew and that they'd be done by 12:00. Next day Bryce called at 8:30am to say that the crew was delayed and wouldn't arrive until at least 9:30, but the plan is still to be done unpacking by 12:00. Truck arrived at 11:01am but crew refused to work unless we paid more money. One of the crew, when asked for his name, stated, "I don't have a name". Crew left grease marks on brand new stairway carpet. When asked about set up of bedding driver stated that their boss (Bryce) did not send the truck with tools. Called Bryce who stated that set up was an additional charge. I stated that Mark (sales) had stated that their quote included set up. Bryce said it would be an extra fee. Again, friends arrived to set up beds (3 sets) and arrange bedroom furniture. Crew damaged wood flooring in new home by rolling piano was on a rubber mat rather than on a furniture dolly. Pictures show the "professional" way crew packed pictures, the damage to antique chair, and dresser was placed on truck on it's side and was rubbing against something in the truck, Master side table with nicks and scratches, missing screws to put Sebastians mirror on dresser, missing lamp top (holds shade on wiring). A week after this disastrous move I called Jeremy to get his email address so I could send him copies of the receipts for boxes I purchased for the move. Jeremy stated that he took $50 off the total bill and would not be paying for more boxes. I stated that he and Bryce both said that AMS would pay for boxes purchased, to which Jeremy stated that he told Bryce that AMS would not pay for more than $50 regardless of what Bryce promised, even though I had shelled out $134.75, or $84.75 more than the $50 credit on the final bill. In addition, the $169.00 fee for travel that Mark said he was authorized to waive remained on the bill. This moving company should be avoided. The staff is rude, argumentative, inconsiderate, and uncaring. Other words that come to mind are embezzlement, scam artists, and unprofessional. Read More

Kathleen Denison

2020-07-15

Update: I was offered $130 in compensation. I rejected this offer. I've since been re-offered only the original $390 I was already promised but that was never refunded. This is their top refund amount for $1400 moving and $1000+ in damages and several hundred in lost wages. Run the complete opposite direction of this company and keep running. They have no integrity! I recieved a call Monday morning, my move date, stating that a member of the crew assigned to my move called in sick and that another crew would complete my move in "a few hours." I waited for 4.5 hours and still hadn't heard from the movers; they were still at a previous job. I had to be at work and was forced to reschedule to Tuesday morning, July 14th. This meant moving after working an overnight. Movers arrived promptly before 8am. They began work at 7:45am. They took many extensive breaks (30 minutes or more) while sitting on my boxes. The job was not completed until 10 hours later roughly 5:50pm. During the course of this move, the movers never wore face masks. They backed their truck (filled with my belongings) into another vehicle (which I had to handle with the neighbor and apartment complex). They managed to damage my entertainment center so horribly that it was irreparable. It is now in pieces outside my door, waiting for me to find a way to take it to the dumpster. They damaged a solid oak, art deco nightstand by breaking off one of the feet; it could no longer stand on its own and had to be thrown away. Several deep chips and gouges were found in 2 bookcases, as well as a solid wood, mid-century dresser. Additionally, many other items were shattered or damaged, due to movers placing boxes labeled "books" on top of boxes labeled "fragile." The fragile boxes crumbled and items were broken. Each time this happened, movers were heard, by myself and my neighbors, using profanity. One such time, the lead mover became so enraged that he started throwing my items back into the damaged box. It became so bad and so stressful for me that I had to assist with moving items to make sure no more unnecessary damage occurred. When I reached out to a manager (Chris, I believe) midway through the move, he informed me that I would be refunded $390 (fuel charges and traveling expenses, as well as a mistaken after hours additional rate that I was charged). This refund was not documented anywhere and has not hit my bank account. When I asked about my severely damaged items I was instructed to speak with claims. I awaited a call from claims and it never arrived. I called again at the cessation of my move and reached a different manager (Caleb, maybe). He was dismissive of my complaints, stating, "well, our movers have to take breaks" and "it sounds like they were just overworked and dying out there." I empathize with the need for breaks but within reason. There was no attempt to remedy the damage done by this horrendous move when I called the second time to share the final outcome. I have photos of all damaged boxes and property, as well as photos of movers sitting around and of movers truck as it damaged anothers property. I also have images of movers putting an entire box of my dropped items into a container loaned to me by a friendly neighbor who overheard the profanity and sounds of breaking items. I hope that All My Sons will remedy this egregious violation by providing a full refund, so that I can replace my items and be compensated for the sessions I had to cancel with my own clients because I was supervising and assisting movers for a move I was told would likely take "about 3 hours." Read More

Kathleen Denison

2020-07-15

Update: I was offered $130 in compensation. I rejected this offer. I've since been re-offered only the original $390 I was already promised but that was never refunded. This is their top refund amount for $1400 moving and $1000+ in damages and several hundred in lost wages. Run the complete opposite direction of this company and keep running. They have no integrity! I recieved a call Monday morning, my move date, stating that a member of the crew assigned to my move called in sick and that another crew would complete my move in "a few hours." I waited for 4.5 hours and still hadn't heard from the movers; they were still at a previous job. I had to be at work and was forced to reschedule to Tuesday morning, July 14th. This meant moving after working an overnight. Movers arrived promptly before 8am. They began work at 7:45am. They took many extensive breaks (30 minutes or more) while sitting on my boxes. The job was not completed until 10 hours later roughly 5:50pm. During the course of this move, the movers never wore face masks. They backed their truck (filled with my belongings) into another vehicle (which I had to handle with the neighbor and apartment complex). They managed to damage my entertainment center so horribly that it was irreparable. It is now in pieces outside my door, waiting for me to find a way to take it to the dumpster. They damaged a solid oak, art deco nightstand by breaking off one of the feet; it could no longer stand on its own and had to be thrown away. Several deep chips and gouges were found in 2 bookcases, as well as a solid wood, mid-century dresser. Additionally, many other items were shattered or damaged, due to movers placing boxes labeled "books" on top of boxes labeled "fragile." The fragile boxes crumbled and items were broken. Each time this happened, movers were heard, by myself and my neighbors, using profanity. One such time, the lead mover became so enraged that he started throwing my items back into the damaged box. It became so bad and so stressful for me that I had to assist with moving items to make sure no more unnecessary damage occurred. When I reached out to a manager (Chris, I believe) midway through the move, he informed me that I would be refunded $390 (fuel charges and traveling expenses, as well as a mistaken after hours additional rate that I was charged). This refund was not documented anywhere and has not hit my bank account. When I asked about my severely damaged items I was instructed to speak with claims. I awaited a call from claims and it never arrived. I called again at the cessation of my move and reached a different manager (Caleb, maybe). He was dismissive of my complaints, stating, "well, our movers have to take breaks" and "it sounds like they were just overworked and dying out there." I empathize with the need for breaks but within reason. There was no attempt to remedy the damage done by this horrendous move when I called the second time to share the final outcome. I have photos of all damaged boxes and property, as well as photos of movers sitting around and of movers truck as it damaged anothers property. I also have images of movers putting an entire box of my dropped items into a container loaned to me by a friendly neighbor who overheard the profanity and sounds of breaking items. I hope that All My Sons will remedy this egregious violation by providing a full refund, so that I can replace my items and be compensated for the sessions I had to cancel with my own clients because I was supervising and assisting movers for a move I was told would likely take "about 3 hours." Read More

Kathleen Denison

2020-07-15

Update: I was offered $130 in compensation. I rejected this offer. I've since been re-offered only the original $390 I was already promised but that was never refunded. This is their top refund amount for $1400 moving and $1000+ in damages and several hundred in lost wages. Run the complete opposite direction of this company and keep running. They have no integrity! I recieved a call Monday morning, my move date, stating that a member of the crew assigned to my move called in sick and that another crew would complete my move in "a few hours." I waited for 4.5 hours and still hadn't heard from the movers; they were still at a previous job. I had to be at work and was forced to reschedule to Tuesday morning, July 14th. This meant moving after working an overnight. Movers arrived promptly before 8am. They began work at 7:45am. They took many extensive breaks (30 minutes or more) while sitting on my boxes. The job was not completed until 10 hours later roughly 5:50pm. During the course of this move, the movers never wore face masks. They backed their truck (filled with my belongings) into another vehicle (which I had to handle with the neighbor and apartment complex). They managed to damage my entertainment center so horribly that it was irreparable. It is now in pieces outside my door, waiting for me to find a way to take it to the dumpster. They damaged a solid oak, art deco nightstand by breaking off one of the feet; it could no longer stand on its own and had to be thrown away. Several deep chips and gouges were found in 2 bookcases, as well as a solid wood, mid-century dresser. Additionally, many other items were shattered or damaged, due to movers placing boxes labeled "books" on top of boxes labeled "fragile." The fragile boxes crumbled and items were broken. Each time this happened, movers were heard, by myself and my neighbors, using profanity. One such time, the lead mover became so enraged that he started throwing my items back into the damaged box. It became so bad and so stressful for me that I had to assist with moving items to make sure no more unnecessary damage occurred. When I reached out to a manager (Chris, I believe) midway through the move, he informed me that I would be refunded $390 (fuel charges and traveling expenses, as well as a mistaken after hours additional rate that I was charged). This refund was not documented anywhere and has not hit my bank account. When I asked about my severely damaged items I was instructed to speak with claims. I awaited a call from claims and it never arrived. I called again at the cessation of my move and reached a different manager (Caleb, maybe). He was dismissive of my complaints, stating, "well, our movers have to take breaks" and "it sounds like they were just overworked and dying out there." I empathize with the need for breaks but within reason. There was no attempt to remedy the damage done by this horrendous move when I called the second time to share the final outcome. I have photos of all damaged boxes and property, as well as photos of movers sitting around and of movers truck as it damaged anothers property. I also have images of movers putting an entire box of my dropped items into a container loaned to me by a friendly neighbor who overheard the profanity and sounds of breaking items. I hope that All My Sons will remedy this egregious violation by providing a full refund, so that I can replace my items and be compensated for the sessions I had to cancel with my own clients because I was supervising and assisting movers for a move I was told would likely take "about 3 hours." Read More

Kathleen Denison

2020-07-15

Update: I was offered $130 in compensation. I rejected this offer. I've since been re-offered only the original $390 I was already promised but that was never refunded. This is their top refund amount for $1400 moving and $1000+ in damages and several hundred in lost wages. Run the complete opposite direction of this company and keep running. They have no integrity! I recieved a call Monday morning, my move date, stating that a member of the crew assigned to my move called in sick and that another crew would complete my move in "a few hours." I waited for 4.5 hours and still hadn't heard from the movers; they were still at a previous job. I had to be at work and was forced to reschedule to Tuesday morning, July 14th. This meant moving after working an overnight. Movers arrived promptly before 8am. They began work at 7:45am. They took many extensive breaks (30 minutes or more) while sitting on my boxes. The job was not completed until 10 hours later roughly 5:50pm. During the course of this move, the movers never wore face masks. They backed their truck (filled with my belongings) into another vehicle (which I had to handle with the neighbor and apartment complex). They managed to damage my entertainment center so horribly that it was irreparable. It is now in pieces outside my door, waiting for me to find a way to take it to the dumpster. They damaged a solid oak, art deco nightstand by breaking off one of the feet; it could no longer stand on its own and had to be thrown away. Several deep chips and gouges were found in 2 bookcases, as well as a solid wood, mid-century dresser. Additionally, many other items were shattered or damaged, due to movers placing boxes labeled "books" on top of boxes labeled "fragile." The fragile boxes crumbled and items were broken. Each time this happened, movers were heard, by myself and my neighbors, using profanity. One such time, the lead mover became so enraged that he started throwing my items back into the damaged box. It became so bad and so stressful for me that I had to assist with moving items to make sure no more unnecessary damage occurred. When I reached out to a manager (Chris, I believe) midway through the move, he informed me that I would be refunded $390 (fuel charges and traveling expenses, as well as a mistaken after hours additional rate that I was charged). This refund was not documented anywhere and has not hit my bank account. When I asked about my severely damaged items I was instructed to speak with claims. I awaited a call from claims and it never arrived. I called again at the cessation of my move and reached a different manager (Caleb, maybe). He was dismissive of my complaints, stating, "well, our movers have to take breaks" and "it sounds like they were just overworked and dying out there." I empathize with the need for breaks but within reason. There was no attempt to remedy the damage done by this horrendous move when I called the second time to share the final outcome. I have photos of all damaged boxes and property, as well as photos of movers sitting around and of movers truck as it damaged anothers property. I also have images of movers putting an entire box of my dropped items into a container loaned to me by a friendly neighbor who overheard the profanity and sounds of breaking items. I hope that All My Sons will remedy this egregious violation by providing a full refund, so that I can replace my items and be compensated for the sessions I had to cancel with my own clients because I was supervising and assisting movers for a move I was told would likely take "about 3 hours." Read More

Kathleen Denison

2020-07-15

Update: I was offered $130 in compensation. I rejected this offer. I've since been re-offered only the original $390 I was already promised but that was never refunded. This is their top refund amount for $1400 moving and $1000+ in damages and several hundred in lost wages. Run the complete opposite direction of this company and keep running. They have no integrity! I recieved a call Monday morning, my move date, stating that a member of the crew assigned to my move called in sick and that another crew would complete my move in "a few hours." I waited for 4.5 hours and still hadn't heard from the movers; they were still at a previous job. I had to be at work and was forced to reschedule to Tuesday morning, July 14th. This meant moving after working an overnight. Movers arrived promptly before 8am. They began work at 7:45am. They took many extensive breaks (30 minutes or more) while sitting on my boxes. The job was not completed until 10 hours later roughly 5:50pm. During the course of this move, the movers never wore face masks. They backed their truck (filled with my belongings) into another vehicle (which I had to handle with the neighbor and apartment complex). They managed to damage my entertainment center so horribly that it was irreparable. It is now in pieces outside my door, waiting for me to find a way to take it to the dumpster. They damaged a solid oak, art deco nightstand by breaking off one of the feet; it could no longer stand on its own and had to be thrown away. Several deep chips and gouges were found in 2 bookcases, as well as a solid wood, mid-century dresser. Additionally, many other items were shattered or damaged, due to movers placing boxes labeled "books" on top of boxes labeled "fragile." The fragile boxes crumbled and items were broken. Each time this happened, movers were heard, by myself and my neighbors, using profanity. One such time, the lead mover became so enraged that he started throwing my items back into the damaged box. It became so bad and so stressful for me that I had to assist with moving items to make sure no more unnecessary damage occurred. When I reached out to a manager (Chris, I believe) midway through the move, he informed me that I would be refunded $390 (fuel charges and traveling expenses, as well as a mistaken after hours additional rate that I was charged). This refund was not documented anywhere and has not hit my bank account. When I asked about my severely damaged items I was instructed to speak with claims. I awaited a call from claims and it never arrived. I called again at the cessation of my move and reached a different manager (Caleb, maybe). He was dismissive of my complaints, stating, "well, our movers have to take breaks" and "it sounds like they were just overworked and dying out there." I empathize with the need for breaks but within reason. There was no attempt to remedy the damage done by this horrendous move when I called the second time to share the final outcome. I have photos of all damaged boxes and property, as well as photos of movers sitting around and of movers truck as it damaged anothers property. I also have images of movers putting an entire box of my dropped items into a container loaned to me by a friendly neighbor who overheard the profanity and sounds of breaking items. I hope that All My Sons will remedy this egregious violation by providing a full refund, so that I can replace my items and be compensated for the sessions I had to cancel with my own clients because I was supervising and assisting movers for a move I was told would likely take "about 3 hours." Read More

Kathleen Denison

2020-07-15

Update: I was offered $130 in compensation. I rejected this offer. I've since been re-offered only the original $390 I was already promised but that was never refunded. This is their top refund amount for $1400 moving and $1000+ in damages and several hundred in lost wages. Run the complete opposite direction of this company and keep running. They have no integrity! I recieved a call Monday morning, my move date, stating that a member of the crew assigned to my move called in sick and that another crew would complete my move in "a few hours." I waited for 4.5 hours and still hadn't heard from the movers; they were still at a previous job. I had to be at work and was forced to reschedule to Tuesday morning, July 14th. This meant moving after working an overnight. Movers arrived promptly before 8am. They began work at 7:45am. They took many extensive breaks (30 minutes or more) while sitting on my boxes. The job was not completed until 10 hours later roughly 5:50pm. During the course of this move, the movers never wore face masks. They backed their truck (filled with my belongings) into another vehicle (which I had to handle with the neighbor and apartment complex). They managed to damage my entertainment center so horribly that it was irreparable. It is now in pieces outside my door, waiting for me to find a way to take it to the dumpster. They damaged a solid oak, art deco nightstand by breaking off one of the feet; it could no longer stand on its own and had to be thrown away. Several deep chips and gouges were found in 2 bookcases, as well as a solid wood, mid-century dresser. Additionally, many other items were shattered or damaged, due to movers placing boxes labeled "books" on top of boxes labeled "fragile." The fragile boxes crumbled and items were broken. Each time this happened, movers were heard, by myself and my neighbors, using profanity. One such time, the lead mover became so enraged that he started throwing my items back into the damaged box. It became so bad and so stressful for me that I had to assist with moving items to make sure no more unnecessary damage occurred. When I reached out to a manager (Chris, I believe) midway through the move, he informed me that I would be refunded $390 (fuel charges and traveling expenses, as well as a mistaken after hours additional rate that I was charged). This refund was not documented anywhere and has not hit my bank account. When I asked about my severely damaged items I was instructed to speak with claims. I awaited a call from claims and it never arrived. I called again at the cessation of my move and reached a different manager (Caleb, maybe). He was dismissive of my complaints, stating, "well, our movers have to take breaks" and "it sounds like they were just overworked and dying out there." I empathize with the need for breaks but within reason. There was no attempt to remedy the damage done by this horrendous move when I called the second time to share the final outcome. I have photos of all damaged boxes and property, as well as photos of movers sitting around and of movers truck as it damaged anothers property. I also have images of movers putting an entire box of my dropped items into a container loaned to me by a friendly neighbor who overheard the profanity and sounds of breaking items. I hope that All My Sons will remedy this egregious violation by providing a full refund, so that I can replace my items and be compensated for the sessions I had to cancel with my own clients because I was supervising and assisting movers for a move I was told would likely take "about 3 hours." Read More

Kathleen Denison

2020-07-15

Update: I was offered $130 in compensation. I rejected this offer. I've since been re-offered only the original $390 I was already promised but that was never refunded. This is their top refund amount for $1400 moving and $1000+ in damages and several hundred in lost wages. Run the complete opposite direction of this company and keep running. They have no integrity! I recieved a call Monday morning, my move date, stating that a member of the crew assigned to my move called in sick and that another crew would complete my move in "a few hours." I waited for 4.5 hours and still hadn't heard from the movers; they were still at a previous job. I had to be at work and was forced to reschedule to Tuesday morning, July 14th. This meant moving after working an overnight. Movers arrived promptly before 8am. They began work at 7:45am. They took many extensive breaks (30 minutes or more) while sitting on my boxes. The job was not completed until 10 hours later roughly 5:50pm. During the course of this move, the movers never wore face masks. They backed their truck (filled with my belongings) into another vehicle (which I had to handle with the neighbor and apartment complex). They managed to damage my entertainment center so horribly that it was irreparable. It is now in pieces outside my door, waiting for me to find a way to take it to the dumpster. They damaged a solid oak, art deco nightstand by breaking off one of the feet; it could no longer stand on its own and had to be thrown away. Several deep chips and gouges were found in 2 bookcases, as well as a solid wood, mid-century dresser. Additionally, many other items were shattered or damaged, due to movers placing boxes labeled "books" on top of boxes labeled "fragile." The fragile boxes crumbled and items were broken. Each time this happened, movers were heard, by myself and my neighbors, using profanity. One such time, the lead mover became so enraged that he started throwing my items back into the damaged box. It became so bad and so stressful for me that I had to assist with moving items to make sure no more unnecessary damage occurred. When I reached out to a manager (Chris, I believe) midway through the move, he informed me that I would be refunded $390 (fuel charges and traveling expenses, as well as a mistaken after hours additional rate that I was charged). This refund was not documented anywhere and has not hit my bank account. When I asked about my severely damaged items I was instructed to speak with claims. I awaited a call from claims and it never arrived. I called again at the cessation of my move and reached a different manager (Caleb, maybe). He was dismissive of my complaints, stating, "well, our movers have to take breaks" and "it sounds like they were just overworked and dying out there." I empathize with the need for breaks but within reason. There was no attempt to remedy the damage done by this horrendous move when I called the second time to share the final outcome. I have photos of all damaged boxes and property, as well as photos of movers sitting around and of movers truck as it damaged anothers property. I also have images of movers putting an entire box of my dropped items into a container loaned to me by a friendly neighbor who overheard the profanity and sounds of breaking items. I hope that All My Sons will remedy this egregious violation by providing a full refund, so that I can replace my items and be compensated for the sessions I had to cancel with my own clients because I was supervising and assisting movers for a move I was told would likely take "about 3 hours." Read More

Kathleen Denison

2020-07-15

Update: I was offered $130 in compensation. I rejected this offer. I've since been re-offered only the original $390 I was already promised but that was never refunded. This is their top refund amount for $1400 moving and $1000+ in damages and several hundred in lost wages. Run the complete opposite direction of this company and keep running. They have no integrity! I recieved a call Monday morning, my move date, stating that a member of the crew assigned to my move called in sick and that another crew would complete my move in "a few hours." I waited for 4.5 hours and still hadn't heard from the movers; they were still at a previous job. I had to be at work and was forced to reschedule to Tuesday morning, July 14th. This meant moving after working an overnight. Movers arrived promptly before 8am. They began work at 7:45am. They took many extensive breaks (30 minutes or more) while sitting on my boxes. The job was not completed until 10 hours later roughly 5:50pm. During the course of this move, the movers never wore face masks. They backed their truck (filled with my belongings) into another vehicle (which I had to handle with the neighbor and apartment complex). They managed to damage my entertainment center so horribly that it was irreparable. It is now in pieces outside my door, waiting for me to find a way to take it to the dumpster. They damaged a solid oak, art deco nightstand by breaking off one of the feet; it could no longer stand on its own and had to be thrown away. Several deep chips and gouges were found in 2 bookcases, as well as a solid wood, mid-century dresser. Additionally, many other items were shattered or damaged, due to movers placing boxes labeled "books" on top of boxes labeled "fragile." The fragile boxes crumbled and items were broken. Each time this happened, movers were heard, by myself and my neighbors, using profanity. One such time, the lead mover became so enraged that he started throwing my items back into the damaged box. It became so bad and so stressful for me that I had to assist with moving items to make sure no more unnecessary damage occurred. When I reached out to a manager (Chris, I believe) midway through the move, he informed me that I would be refunded $390 (fuel charges and traveling expenses, as well as a mistaken after hours additional rate that I was charged). This refund was not documented anywhere and has not hit my bank account. When I asked about my severely damaged items I was instructed to speak with claims. I awaited a call from claims and it never arrived. I called again at the cessation of my move and reached a different manager (Caleb, maybe). He was dismissive of my complaints, stating, "well, our movers have to take breaks" and "it sounds like they were just overworked and dying out there." I empathize with the need for breaks but within reason. There was no attempt to remedy the damage done by this horrendous move when I called the second time to share the final outcome. I have photos of all damaged boxes and property, as well as photos of movers sitting around and of movers truck as it damaged anothers property. I also have images of movers putting an entire box of my dropped items into a container loaned to me by a friendly neighbor who overheard the profanity and sounds of breaking items. I hope that All My Sons will remedy this egregious violation by providing a full refund, so that I can replace my items and be compensated for the sessions I had to cancel with my own clients because I was supervising and assisting movers for a move I was told would likely take "about 3 hours." Read More

Kathleen Denison

2020-07-15

Update: I was offered $130 in compensation. I rejected this offer. I've since been re-offered only the original $390 I was already promised but that was never refunded. This is their top refund amount for $1400 moving and $1000+ in damages and several hundred in lost wages. Run the complete opposite direction of this company and keep running. They have no integrity! I recieved a call Monday morning, my move date, stating that a member of the crew assigned to my move called in sick and that another crew would complete my move in "a few hours." I waited for 4.5 hours and still hadn't heard from the movers; they were still at a previous job. I had to be at work and was forced to reschedule to Tuesday morning, July 14th. This meant moving after working an overnight. Movers arrived promptly before 8am. They began work at 7:45am. They took many extensive breaks (30 minutes or more) while sitting on my boxes. The job was not completed until 10 hours later roughly 5:50pm. During the course of this move, the movers never wore face masks. They backed their truck (filled with my belongings) into another vehicle (which I had to handle with the neighbor and apartment complex). They managed to damage my entertainment center so horribly that it was irreparable. It is now in pieces outside my door, waiting for me to find a way to take it to the dumpster. They damaged a solid oak, art deco nightstand by breaking off one of the feet; it could no longer stand on its own and had to be thrown away. Several deep chips and gouges were found in 2 bookcases, as well as a solid wood, mid-century dresser. Additionally, many other items were shattered or damaged, due to movers placing boxes labeled "books" on top of boxes labeled "fragile." The fragile boxes crumbled and items were broken. Each time this happened, movers were heard, by myself and my neighbors, using profanity. One such time, the lead mover became so enraged that he started throwing my items back into the damaged box. It became so bad and so stressful for me that I had to assist with moving items to make sure no more unnecessary damage occurred. When I reached out to a manager (Chris, I believe) midway through the move, he informed me that I would be refunded $390 (fuel charges and traveling expenses, as well as a mistaken after hours additional rate that I was charged). This refund was not documented anywhere and has not hit my bank account. When I asked about my severely damaged items I was instructed to speak with claims. I awaited a call from claims and it never arrived. I called again at the cessation of my move and reached a different manager (Caleb, maybe). He was dismissive of my complaints, stating, "well, our movers have to take breaks" and "it sounds like they were just overworked and dying out there." I empathize with the need for breaks but within reason. There was no attempt to remedy the damage done by this horrendous move when I called the second time to share the final outcome. I have photos of all damaged boxes and property, as well as photos of movers sitting around and of movers truck as it damaged anothers property. I also have images of movers putting an entire box of my dropped items into a container loaned to me by a friendly neighbor who overheard the profanity and sounds of breaking items. I hope that All My Sons will remedy this egregious violation by providing a full refund, so that I can replace my items and be compensated for the sessions I had to cancel with my own clients because I was supervising and assisting movers for a move I was told would likely take "about 3 hours." Read More

Kathleen Denison

2020-07-15

Update: I was offered $130 in compensation. I rejected this offer. I've since been re-offered only the original $390 I was already promised but that was never refunded. This is their top refund amount for $1400 moving and $1000+ in damages and several hundred in lost wages. Run the complete opposite direction of this company and keep running. They have no integrity! I recieved a call Monday morning, my move date, stating that a member of the crew assigned to my move called in sick and that another crew would complete my move in "a few hours." I waited for 4.5 hours and still hadn't heard from the movers; they were still at a previous job. I had to be at work and was forced to reschedule to Tuesday morning, July 14th. This meant moving after working an overnight. Movers arrived promptly before 8am. They began work at 7:45am. They took many extensive breaks (30 minutes or more) while sitting on my boxes. The job was not completed until 10 hours later roughly 5:50pm. During the course of this move, the movers never wore face masks. They backed their truck (filled with my belongings) into another vehicle (which I had to handle with the neighbor and apartment complex). They managed to damage my entertainment center so horribly that it was irreparable. It is now in pieces outside my door, waiting for me to find a way to take it to the dumpster. They damaged a solid oak, art deco nightstand by breaking off one of the feet; it could no longer stand on its own and had to be thrown away. Several deep chips and gouges were found in 2 bookcases, as well as a solid wood, mid-century dresser. Additionally, many other items were shattered or damaged, due to movers placing boxes labeled "books" on top of boxes labeled "fragile." The fragile boxes crumbled and items were broken. Each time this happened, movers were heard, by myself and my neighbors, using profanity. One such time, the lead mover became so enraged that he started throwing my items back into the damaged box. It became so bad and so stressful for me that I had to assist with moving items to make sure no more unnecessary damage occurred. When I reached out to a manager (Chris, I believe) midway through the move, he informed me that I would be refunded $390 (fuel charges and traveling expenses, as well as a mistaken after hours additional rate that I was charged). This refund was not documented anywhere and has not hit my bank account. When I asked about my severely damaged items I was instructed to speak with claims. I awaited a call from claims and it never arrived. I called again at the cessation of my move and reached a different manager (Caleb, maybe). He was dismissive of my complaints, stating, "well, our movers have to take breaks" and "it sounds like they were just overworked and dying out there." I empathize with the need for breaks but within reason. There was no attempt to remedy the damage done by this horrendous move when I called the second time to share the final outcome. I have photos of all damaged boxes and property, as well as photos of movers sitting around and of movers truck as it damaged anothers property. I also have images of movers putting an entire box of my dropped items into a container loaned to me by a friendly neighbor who overheard the profanity and sounds of breaking items. I hope that All My Sons will remedy this egregious violation by providing a full refund, so that I can replace my items and be compensated for the sessions I had to cancel with my own clients because I was supervising and assisting movers for a move I was told would likely take "about 3 hours." Read More

Katie D.

Mansfield, TX

2020-07-14

They claim to be budget friendly which is hilarious. $1300 later and 3/4 of my furniture is damaged, some irreperable. My original move date was Sunday, July 12th. I requested this be moved to first thing Monday, July 13th because I would be coming off an overnight shift; Chris was great and got this rescheduled without a problem. I then recieved a call Monday morning stating that a member of the crew assigned to my move called in sick and that another crew would complete my move in "a few hours." I waited for 4.5 hours and still hadn't heard from the movers; they were still at a previous job. I had to be at work and was forced to reschedule to Tuesday morning, July 14th. Movers arrived promptly before 8am. They began work at 7:45am. They took many extensive breaks (30 minutes or more). The job was not completed until 10 hours later roughly 5:50pm. During the course of this move, the movers never wore face masks. They also backed their truck (filled with my belongings) into another vehicle (not sure how that was handled, except that the conversation occurred while on the clock for my move). They managed to damage my entertainment center so horribly that it was irreparable. It is now in pieces outside my door, waiting for me to find a way to take it to the dumpster. They damaged a solid oak nightstand by breaking off one of the feet; it could no longer stand on its own and had to be thrown away. Several deep chips and gouges were found in 2 bookcases, as well as a solid wood, mid-century dresser. Additionally, many other items were shattered or damaged, due to movers placing boxes labeled "books" on top of boxes labeled "fragile." The fragile boxes crumbled and items were broken. Each time this happened, movers were heard, by myself and my neighbors, using profanity. One such time, the lead mover became so enraged that he started throwing my items back into the damaged box. It became so bad and so stressful for me that I had to assist with moving items to make sure no more unnecessary damage occurred. When I reached out to a manager (Chris, I believe) midway through the move, he informed me that I would be refunded $390 (fuel charges and traveling expenses, as well as a mistaken after hours additional rate that I was charged). This refund was not documented anywhere and has not hit my bank account. When I asked about my severely damaged items I was instructed to speak with claims. I awaited a call from claims and it never arrived. I called again at the cessation of my move and reached a different manager (Caleb, maybe). He was dismissive of my complaints, stating, "well, our movers have to take breaks" and "it sounds like they were just overworked and dying out there." I empathize with the need for breaks but within reason. There was no attempt to remedy the damage done by this horrendous move when I called the second time to share the final outcome. I have photos of all damaged boxes and property, as well as photos of movers sitting around and of movers truck as it damaged anothers property. I also have images of movers putting an entire box of my dropped items into a container loaned to me by a friendly neighbor who overheard the profanity and sounds of breaking items. I hope that All My Sons will remedy this egregious violation by providing a full refund, so that I can replace my items and be compensated for the sessions I had to cancel with my own clients because I was supervising and assisting movers for a move I was told would likely take "about 3 hours." Read More

Katie D.

Mansfield, TX

2020-07-14

They claim to be budget friendly which is hilarious. $1300 later and 3/4 of my furniture is damaged, some irreperable. My original move date was Sunday, July 12th. I requested this be moved to first thing Monday, July 13th because I would be coming off an overnight shift; Chris was great and got this rescheduled without a problem. I then recieved a call Monday morning stating that a member of the crew assigned to my move called in sick and that another crew would complete my move in "a few hours." I waited for 4.5 hours and still hadn't heard from the movers; they were still at a previous job. I had to be at work and was forced to reschedule to Tuesday morning, July 14th. Movers arrived promptly before 8am. They began work at 7:45am. They took many extensive breaks (30 minutes or more). The job was not completed until 10 hours later roughly 5:50pm. During the course of this move, the movers never wore face masks. They also backed their truck (filled with my belongings) into another vehicle (not sure how that was handled, except that the conversation occurred while on the clock for my move). They managed to damage my entertainment center so horribly that it was irreparable. It is now in pieces outside my door, waiting for me to find a way to take it to the dumpster. They damaged a solid oak nightstand by breaking off one of the feet; it could no longer stand on its own and had to be thrown away. Several deep chips and gouges were found in 2 bookcases, as well as a solid wood, mid-century dresser. Additionally, many other items were shattered or damaged, due to movers placing boxes labeled "books" on top of boxes labeled "fragile." The fragile boxes crumbled and items were broken. Each time this happened, movers were heard, by myself and my neighbors, using profanity. One such time, the lead mover became so enraged that he started throwing my items back into the damaged box. It became so bad and so stressful for me that I had to assist with moving items to make sure no more unnecessary damage occurred. When I reached out to a manager (Chris, I believe) midway through the move, he informed me that I would be refunded $390 (fuel charges and traveling expenses, as well as a mistaken after hours additional rate that I was charged). This refund was not documented anywhere and has not hit my bank account. When I asked about my severely damaged items I was instructed to speak with claims. I awaited a call from claims and it never arrived. I called again at the cessation of my move and reached a different manager (Caleb, maybe). He was dismissive of my complaints, stating, "well, our movers have to take breaks" and "it sounds like they were just overworked and dying out there." I empathize with the need for breaks but within reason. There was no attempt to remedy the damage done by this horrendous move when I called the second time to share the final outcome. I have photos of all damaged boxes and property, as well as photos of movers sitting around and of movers truck as it damaged anothers property. I also have images of movers putting an entire box of my dropped items into a container loaned to me by a friendly neighbor who overheard the profanity and sounds of breaking items. I hope that All My Sons will remedy this egregious violation by providing a full refund, so that I can replace my items and be compensated for the sessions I had to cancel with my own clients because I was supervising and assisting movers for a move I was told would likely take "about 3 hours." Read More

Katie D.

Mansfield, TX

2020-07-14

They claim to be budget friendly which is hilarious. $1300 later and 3/4 of my furniture is damaged, some irreperable. My original move date was Sunday, July 12th. I requested this be moved to first thing Monday, July 13th because I would be coming off an overnight shift; Chris was great and got this rescheduled without a problem. I then recieved a call Monday morning stating that a member of the crew assigned to my move called in sick and that another crew would complete my move in "a few hours." I waited for 4.5 hours and still hadn't heard from the movers; they were still at a previous job. I had to be at work and was forced to reschedule to Tuesday morning, July 14th. Movers arrived promptly before 8am. They began work at 7:45am. They took many extensive breaks (30 minutes or more). The job was not completed until 10 hours later roughly 5:50pm. During the course of this move, the movers never wore face masks. They also backed their truck (filled with my belongings) into another vehicle (not sure how that was handled, except that the conversation occurred while on the clock for my move). They managed to damage my entertainment center so horribly that it was irreparable. It is now in pieces outside my door, waiting for me to find a way to take it to the dumpster. They damaged a solid oak nightstand by breaking off one of the feet; it could no longer stand on its own and had to be thrown away. Several deep chips and gouges were found in 2 bookcases, as well as a solid wood, mid-century dresser. Additionally, many other items were shattered or damaged, due to movers placing boxes labeled "books" on top of boxes labeled "fragile." The fragile boxes crumbled and items were broken. Each time this happened, movers were heard, by myself and my neighbors, using profanity. One such time, the lead mover became so enraged that he started throwing my items back into the damaged box. It became so bad and so stressful for me that I had to assist with moving items to make sure no more unnecessary damage occurred. When I reached out to a manager (Chris, I believe) midway through the move, he informed me that I would be refunded $390 (fuel charges and traveling expenses, as well as a mistaken after hours additional rate that I was charged). This refund was not documented anywhere and has not hit my bank account. When I asked about my severely damaged items I was instructed to speak with claims. I awaited a call from claims and it never arrived. I called again at the cessation of my move and reached a different manager (Caleb, maybe). He was dismissive of my complaints, stating, "well, our movers have to take breaks" and "it sounds like they were just overworked and dying out there." I empathize with the need for breaks but within reason. There was no attempt to remedy the damage done by this horrendous move when I called the second time to share the final outcome. I have photos of all damaged boxes and property, as well as photos of movers sitting around and of movers truck as it damaged anothers property. I also have images of movers putting an entire box of my dropped items into a container loaned to me by a friendly neighbor who overheard the profanity and sounds of breaking items. I hope that All My Sons will remedy this egregious violation by providing a full refund, so that I can replace my items and be compensated for the sessions I had to cancel with my own clients because I was supervising and assisting movers for a move I was told would likely take "about 3 hours." Read More

Katie D.

Mansfield, TX

2020-07-14

They claim to be budget friendly which is hilarious. $1300 later and 3/4 of my furniture is damaged, some irreperable. My original move date was Sunday, July 12th. I requested this be moved to first thing Monday, July 13th because I would be coming off an overnight shift; Chris was great and got this rescheduled without a problem. I then recieved a call Monday morning stating that a member of the crew assigned to my move called in sick and that another crew would complete my move in "a few hours." I waited for 4.5 hours and still hadn't heard from the movers; they were still at a previous job. I had to be at work and was forced to reschedule to Tuesday morning, July 14th. Movers arrived promptly before 8am. They began work at 7:45am. They took many extensive breaks (30 minutes or more). The job was not completed until 10 hours later roughly 5:50pm. During the course of this move, the movers never wore face masks. They also backed their truck (filled with my belongings) into another vehicle (not sure how that was handled, except that the conversation occurred while on the clock for my move). They managed to damage my entertainment center so horribly that it was irreparable. It is now in pieces outside my door, waiting for me to find a way to take it to the dumpster. They damaged a solid oak nightstand by breaking off one of the feet; it could no longer stand on its own and had to be thrown away. Several deep chips and gouges were found in 2 bookcases, as well as a solid wood, mid-century dresser. Additionally, many other items were shattered or damaged, due to movers placing boxes labeled "books" on top of boxes labeled "fragile." The fragile boxes crumbled and items were broken. Each time this happened, movers were heard, by myself and my neighbors, using profanity. One such time, the lead mover became so enraged that he started throwing my items back into the damaged box. It became so bad and so stressful for me that I had to assist with moving items to make sure no more unnecessary damage occurred. When I reached out to a manager (Chris, I believe) midway through the move, he informed me that I would be refunded $390 (fuel charges and traveling expenses, as well as a mistaken after hours additional rate that I was charged). This refund was not documented anywhere and has not hit my bank account. When I asked about my severely damaged items I was instructed to speak with claims. I awaited a call from claims and it never arrived. I called again at the cessation of my move and reached a different manager (Caleb, maybe). He was dismissive of my complaints, stating, "well, our movers have to take breaks" and "it sounds like they were just overworked and dying out there." I empathize with the need for breaks but within reason. There was no attempt to remedy the damage done by this horrendous move when I called the second time to share the final outcome. I have photos of all damaged boxes and property, as well as photos of movers sitting around and of movers truck as it damaged anothers property. I also have images of movers putting an entire box of my dropped items into a container loaned to me by a friendly neighbor who overheard the profanity and sounds of breaking items. I hope that All My Sons will remedy this egregious violation by providing a full refund, so that I can replace my items and be compensated for the sessions I had to cancel with my own clients because I was supervising and assisting movers for a move I was told would likely take "about 3 hours." Read More

Ana F.

Carrollton, TX

2020-06-04

Our experience with All My Sons Moving was terrible! 1.- They said they would be following strict COVID-19 Protocols, NONE of the crew members wore a mask. 2.- They promised certified movers would complete the job - Very clearly, the crew sent to my house did not have a clue of how to move furniture. Starting on the handling of my items to the damage left in the house. (They broke two doors, dinged doorways and scratched the floors) When I discovered the damage and reported it to the crew leader he dared to ask me if the damage was not there before the movers got there. 3.- They damaged my furniture and failed to report damages, I did not find this damage until after I had to build the furniture back, because oh yea... even though the service includes disassembly and re-assembly, they did not complete the job at the new location. 4.- They did not complete the job at the new location, the furniture they took apart in the old house was supposed to be reassembled! They literally threw it in each bedroom and left. I called the main office because: a) Hardware to put it back together was missing - later found thrown in a bag. b) I wanted the job finished - They promised they would send the crew right back, they never came. 5.- After all the damage they caused in the old house I only filed a claim for the major issues which were the doors, I asked for full replacement/repair they gave me $175.00 when the job cost me $700.00 Moving is a stressful activity, All My Sons DID NOT deliver on their promise to "move with them comfortably". Their slogan is "Let our Family move yours".... do yourself and your family a big favor, ask your friends to help you move. Beer and pizza will be less stressful and way cheaper in the end. Read More

Ana F.

Carrollton, TX

2020-06-04

Our experience with All My Sons Moving was terrible! 1.- They said they would be following strict COVID-19 Protocols, NONE of the crew members wore a mask. 2.- They promised certified movers would complete the job - Very clearly, the crew sent to my house did not have a clue of how to move furniture. Starting on the handling of my items to the damage left in the house. (They broke two doors, dinged doorways and scratched the floors) When I discovered the damage and reported it to the crew leader he dared to ask me if the damage was not there before the movers got there. 3.- They damaged my furniture and failed to report damages, I did not find this damage until after I had to build the furniture back, because oh yea... even though the service includes disassembly and re-assembly, they did not complete the job at the new location. 4.- They did not complete the job at the new location, the furniture they took apart in the old house was supposed to be reassembled! They literally threw it in each bedroom and left. I called the main office because: a) Hardware to put it back together was missing - later found thrown in a bag. b) I wanted the job finished - They promised they would send the crew right back, they never came. 5.- After all the damage they caused in the old house I only filed a claim for the major issues which were the doors, I asked for full replacement/repair they gave me $175.00 when the job cost me $700.00 Moving is a stressful activity, All My Sons DID NOT deliver on their promise to "move with them comfortably". Their slogan is "Let our Family move yours".... do yourself and your family a big favor, ask your friends to help you move. Beer and pizza will be less stressful and way cheaper in the end. Read More

Ana F.

Carrollton, TX

2020-06-04

Our experience with All My Sons Moving was terrible! 1.- They said they would be following strict COVID-19 Protocols, NONE of the crew members wore a mask. 2.- They promised certified movers would complete the job - Very clearly, the crew sent to my house did not have a clue of how to move furniture. Starting on the handling of my items to the damage left in the house. (They broke two doors, dinged doorways and scratched the floors) When I discovered the damage and reported it to the crew leader he dared to ask me if the damage was not there before the movers got there. 3.- They damaged my furniture and failed to report damages, I did not find this damage until after I had to build the furniture back, because oh yea... even though the service includes disassembly and re-assembly, they did not complete the job at the new location. 4.- They did not complete the job at the new location, the furniture they took apart in the old house was supposed to be reassembled! They literally threw it in each bedroom and left. I called the main office because: a) Hardware to put it back together was missing - later found thrown in a bag. b) I wanted the job finished - They promised they would send the crew right back, they never came. 5.- After all the damage they caused in the old house I only filed a claim for the major issues which were the doors, I asked for full replacement/repair they gave me $175.00 when the job cost me $700.00 Moving is a stressful activity, All My Sons DID NOT deliver on their promise to "move with them comfortably". Their slogan is "Let our Family move yours".... do yourself and your family a big favor, ask your friends to help you move. Beer and pizza will be less stressful and way cheaper in the end. Read More

Ana F.

Carrollton, TX

2020-06-04

Our experience with All My Sons Moving was terrible! 1.- They said they would be following strict COVID-19 Protocols, NONE of the crew members wore a mask. 2.- They promised certified movers would complete the job - Very clearly, the crew sent to my house did not have a clue of how to move furniture. Starting on the handling of my items to the damage left in the house. (They broke two doors, dinged doorways and scratched the floors) When I discovered the damage and reported it to the crew leader he dared to ask me if the damage was not there before the movers got there. 3.- They damaged my furniture and failed to report damages, I did not find this damage until after I had to build the furniture back, because oh yea... even though the service includes disassembly and re-assembly, they did not complete the job at the new location. 4.- They did not complete the job at the new location, the furniture they took apart in the old house was supposed to be reassembled! They literally threw it in each bedroom and left. I called the main office because: a) Hardware to put it back together was missing - later found thrown in a bag. b) I wanted the job finished - They promised they would send the crew right back, they never came. 5.- After all the damage they caused in the old house I only filed a claim for the major issues which were the doors, I asked for full replacement/repair they gave me $175.00 when the job cost me $700.00 Moving is a stressful activity, All My Sons DID NOT deliver on their promise to "move with them comfortably". Their slogan is "Let our Family move yours".... do yourself and your family a big favor, ask your friends to help you move. Beer and pizza will be less stressful and way cheaper in the end. Read More

Micah Dumont

2020-05-24

All my sons is a scam: plain and simple. They quoted me $109 an hour for a 2-man truck and then tried to send a 3-man truck to my house, neglecting to mention that would up the price to $139 an hour. On top of that, they neglected to mention a 14% gas fee. That's right: the gas fee isn't based on the mileage driven, IT'S A PERCENTAGE OF THE MOVE! It doesn't cost $76 to drive 5 miles. They also charged me another few hundred for a "transit fee", which is basically them charging you an extra hour on top of the actual time it takes to do the move, for no reason other than this greedy company wants to offload the cost of showing up to your address and going back to YOU, the customer. Name ANY other contractor who does that. If that wasn't bad enough, their crew was completely unprofessional. I literally watched one of their crew members drop a box labeled "FRAGILE GLASS" and then walk away and pretend it didn't happen. I had a table that had a cable management piece sticking out and they said it needed to be removed. I told them I didn't have a screwdriver. They said not to worry about it. I just found that part of my furniture TORN OUT OF THE TABLE. That box of glasses he dropped? Two were broken. A simple lamp I had has a huge gash in the side! On top of that, the movers were trying to peer pressure me into giving them tips after I had already been reamed by their predatory prices! This was, without a doubt, the worst moving experience I have ever had. TL;DR -- Deliberately misleading pricing scheme, unprofessional workers, avoid at all costs. Read More

Micah Dumont

2020-05-24

All my sons is a scam: plain and simple. They quoted me $109 an hour for a 2-man truck and then tried to send a 3-man truck to my house, neglecting to mention that would up the price to $139 an hour. On top of that, they neglected to mention a 14% gas fee. That's right: the gas fee isn't based on the mileage driven, IT'S A PERCENTAGE OF THE MOVE! It doesn't cost $76 to drive 5 miles. They also charged me another few hundred for a "transit fee", which is basically them charging you an extra hour on top of the actual time it takes to do the move, for no reason other than this greedy company wants to offload the cost of showing up to your address and going back to YOU, the customer. Name ANY other contractor who does that. If that wasn't bad enough, their crew was completely unprofessional. I literally watched one of their crew members drop a box labeled "FRAGILE GLASS" and then walk away and pretend it didn't happen. I had a table that had a cable management piece sticking out and they said it needed to be removed. I told them I didn't have a screwdriver. They said not to worry about it. I just found that part of my furniture TORN OUT OF THE TABLE. That box of glasses he dropped? Two were broken. A simple lamp I had has a huge gash in the side! On top of that, the movers were trying to peer pressure me into giving them tips after I had already been reamed by their predatory prices! This was, without a doubt, the worst moving experience I have ever had. TL;DR -- Deliberately misleading pricing scheme, unprofessional workers, avoid at all costs. Read More

Micah Dumont

2020-05-24

All my sons is a scam: plain and simple. They quoted me $109 an hour for a 2-man truck and then tried to send a 3-man truck to my house, neglecting to mention that would up the price to $139 an hour. On top of that, they neglected to mention a 14% gas fee. That's right: the gas fee isn't based on the mileage driven, IT'S A PERCENTAGE OF THE MOVE! It doesn't cost $76 to drive 5 miles. They also charged me another few hundred for a "transit fee", which is basically them charging you an extra hour on top of the actual time it takes to do the move, for no reason other than this greedy company wants to offload the cost of showing up to your address and going back to YOU, the customer. Name ANY other contractor who does that. If that wasn't bad enough, their crew was completely unprofessional. I literally watched one of their crew members drop a box labeled "FRAGILE GLASS" and then walk away and pretend it didn't happen. I had a table that had a cable management piece sticking out and they said it needed to be removed. I told them I didn't have a screwdriver. They said not to worry about it. I just found that part of my furniture TORN OUT OF THE TABLE. That box of glasses he dropped? Two were broken. A simple lamp I had has a huge gash in the side! On top of that, the movers were trying to peer pressure me into giving them tips after I had already been reamed by their predatory prices! This was, without a doubt, the worst moving experience I have ever had. TL;DR -- Deliberately misleading pricing scheme, unprofessional workers, avoid at all costs. Read More

Micah Dumont

2020-05-24

All my sons is a scam: plain and simple. They quoted me $109 an hour for a 2-man truck and then tried to send a 3-man truck to my house, neglecting to mention that would up the price to $139 an hour. On top of that, they neglected to mention a 14% gas fee. That's right: the gas fee isn't based on the mileage driven, IT'S A PERCENTAGE OF THE MOVE! It doesn't cost $76 to drive 5 miles. They also charged me another few hundred for a "transit fee", which is basically them charging you an extra hour on top of the actual time it takes to do the move, for no reason other than this greedy company wants to offload the cost of showing up to your address and going back to YOU, the customer. Name ANY other contractor who does that. If that wasn't bad enough, their crew was completely unprofessional. I literally watched one of their crew members drop a box labeled "FRAGILE GLASS" and then walk away and pretend it didn't happen. I had a table that had a cable management piece sticking out and they said it needed to be removed. I told them I didn't have a screwdriver. They said not to worry about it. I just found that part of my furniture TORN OUT OF THE TABLE. That box of glasses he dropped? Two were broken. A simple lamp I had has a huge gash in the side! On top of that, the movers were trying to peer pressure me into giving them tips after I had already been reamed by their predatory prices! This was, without a doubt, the worst moving experience I have ever had. TL;DR -- Deliberately misleading pricing scheme, unprofessional workers, avoid at all costs. Read More

Robert McMillen

2020-04-27

So many 5 star reviews. and most have only done 1 or 2 reviews on Google. Several years back I had All My Sons do a move from Dallas to Houston. Their packers stole over $6,000 of my wife's jewelry that were set aside and hidden in a "do not move" pile. AMS refused responsibility and made me sign a release before they would unpack our goods. We spent over $8000 with them and they were uncooperative and did not respond to our pleas. We had to file a police report. Found out that three of the packers had criminal convictions and one had a felony conviction according to the police. Didn't get all of the jewelry back though we made multiple trips to Dallas to go to Pawn shops that the police had identified. Check out their hundreds of 1 star ratings on YELP and other sites before you work with them. Read More

Robert McMillen

2020-04-27

So many 5 star reviews. and most have only done 1 or 2 reviews on Google. Several years back I had All My Sons do a move from Dallas to Houston. Their packers stole over $6,000 of my wife's jewelry that were set aside and hidden in a "do not move" pile. AMS refused responsibility and made me sign a release before they would unpack our goods. We spent over $8000 with them and they were uncooperative and did not respond to our pleas. We had to file a police report. Found out that three of the packers had criminal convictions and one had a felony conviction according to the police. Didn't get all of the jewelry back though we made multiple trips to Dallas to go to Pawn shops that the police had identified. Check out their hundreds of 1 star ratings on YELP and other sites before you work with them. Read More

Robert McMillen

2020-04-27

So many 5 star reviews. and most have only done 1 or 2 reviews on Google. Several years back I had All My Sons do a move from Dallas to Houston. Their packers stole over $6,000 of my wife's jewelry that were set aside and hidden in a "do not move" pile. AMS refused responsibility and made me sign a release before they would unpack our goods. We spent over $8000 with them and they were uncooperative and did not respond to our pleas. We had to file a police report. Found out that three of the packers had criminal convictions and one had a felony conviction according to the police. Didn't get all of the jewelry back though we made multiple trips to Dallas to go to Pawn shops that the police had identified. Check out their hundreds of 1 star ratings on YELP and other sites before you work with them. Read More

Christie V.

Mesa, AZ

2019-12-26

WORST moving company, EVER. And I've moved A LOT. The day of the move FROM TX: First thing that happened when 'Paco' or 'Pablo' entered (the 'supervisor' that showed up to check on the movers), my kitchen, prior to me serving him a tamale, he broke an antique clock. He took a photo of the clock, which he said he would send, but never did. No compensation for it, and it was destroyed. ALL 5 men (movers and 'supervisors') were VERY aware of the delicate nature of the antique sewing machine to be moved (my Great-Grandmothers). They all talked about it. When the sewing machine arrived in TN. and we saw the damage, Henry (mover and driver 'in charge') advised that Paco/Pablo) (again) was the person that wrapped the sewing machine for transport. It was wrapped too tightly, and when it arrived, the entire bottom/wrought iron was destroyed. Our brand-new wood floor was damaged when they moved our bed into the bedroom. Two picture frames are broken beyond repair. A small hole was punched into the wall when moving items into the living room. On the day of the move-in - in TN., (10/01/2019), Henry said there were 3 men unpacking the truck. I asked more than once, because I only SAW 2 men. When they were leaving, and I was tipping them, I tipped them based on a 3-man crew. We saved the tip for Henry until the 1st. We gave Henry $160.00 in cash. $30.00 for each of the '2 men' and $100.00 for Henry. As they were walking out the door, Henry laughed and told me there were really only two of them that unpacked the moving truck, but still walked off with the $160.00 So, that means he received $30.00 more than intended. Maybe he felt he deserved that much, or that we were cheap, but we are not rich, and this move took 90% of our funds/resources. I thought that to be extremely rude and shady. (On 9/30 we tipped the 2 men assisting Henry $40.00 each). That's $240.00 in tips alone. They also joked that the assessor that originally came to my house, Shannon Ruth, was 'sleeping with the boss' so she couldn't be 'touched' after I complained that she ASSURED ME that AMS has had VERY FEW claims, and I was PISSED. I filed a federal complaint, and a complaint with AMS. All I wanted was for AMS to make 'it right'. We paid $4500.00 for the move, tipped $240.00 for and feel that we should have been treated fairly. AMS offered us a whopping $239 for compensation. I fought with them and was treated beyond rudely by an 'AB Balderas'. We finally received a measly $539.00. I should have paid for insurance, but they promoted themselves to be reputable, and reliable. I DO NOT RECOMMEND THEM AT ALL. They've abandoned their founder's morals and principals, and could NOT care less about you, or your treasures. I wonder how their employees/execs would feel if they were treated so unscrupulously. They are vile and disgusting. Read More

Christie V.

Mesa, AZ

2019-12-26

WORST moving company, EVER. And I've moved A LOT. The day of the move FROM TX: First thing that happened when 'Paco' or 'Pablo' entered (the 'supervisor' that showed up to check on the movers), my kitchen, prior to me serving him a tamale, he broke an antique clock. He took a photo of the clock, which he said he would send, but never did. No compensation for it, and it was destroyed. ALL 5 men (movers and 'supervisors') were VERY aware of the delicate nature of the antique sewing machine to be moved (my Great-Grandmothers). They all talked about it. When the sewing machine arrived in TN. and we saw the damage, Henry (mover and driver 'in charge') advised that Paco/Pablo) (again) was the person that wrapped the sewing machine for transport. It was wrapped too tightly, and when it arrived, the entire bottom/wrought iron was destroyed. Our brand-new wood floor was damaged when they moved our bed into the bedroom. Two picture frames are broken beyond repair. A small hole was punched into the wall when moving items into the living room. On the day of the move-in - in TN., (10/01/2019), Henry said there were 3 men unpacking the truck. I asked more than once, because I only SAW 2 men. When they were leaving, and I was tipping them, I tipped them based on a 3-man crew. We saved the tip for Henry until the 1st. We gave Henry $160.00 in cash. $30.00 for each of the '2 men' and $100.00 for Henry. As they were walking out the door, Henry laughed and told me there were really only two of them that unpacked the moving truck, but still walked off with the $160.00 So, that means he received $30.00 more than intended. Maybe he felt he deserved that much, or that we were cheap, but we are not rich, and this move took 90% of our funds/resources. I thought that to be extremely rude and shady. (On 9/30 we tipped the 2 men assisting Henry $40.00 each). That's $240.00 in tips alone. They also joked that the assessor that originally came to my house, Shannon Ruth, was 'sleeping with the boss' so she couldn't be 'touched' after I complained that she ASSURED ME that AMS has had VERY FEW claims, and I was PISSED. I filed a federal complaint, and a complaint with AMS. All I wanted was for AMS to make 'it right'. We paid $4500.00 for the move, tipped $240.00 for and feel that we should have been treated fairly. AMS offered us a whopping $239 for compensation. I fought with them and was treated beyond rudely by an 'AB Balderas'. We finally received a measly $539.00. I should have paid for insurance, but they promoted themselves to be reputable, and reliable. I DO NOT RECOMMEND THEM AT ALL. They've abandoned their founder's morals and principals, and could NOT care less about you, or your treasures. I wonder how their employees/execs would feel if they were treated so unscrupulously. They are vile and disgusting. Read More

Christie V.

Mesa, AZ

2019-12-26

WORST moving company, EVER. And I've moved A LOT. The day of the move FROM TX: First thing that happened when 'Paco' or 'Pablo' entered (the 'supervisor' that showed up to check on the movers), my kitchen, prior to me serving him a tamale, he broke an antique clock. He took a photo of the clock, which he said he would send, but never did. No compensation for it, and it was destroyed. ALL 5 men (movers and 'supervisors') were VERY aware of the delicate nature of the antique sewing machine to be moved (my Great-Grandmothers). They all talked about it. When the sewing machine arrived in TN. and we saw the damage, Henry (mover and driver 'in charge') advised that Paco/Pablo) (again) was the person that wrapped the sewing machine for transport. It was wrapped too tightly, and when it arrived, the entire bottom/wrought iron was destroyed. Our brand-new wood floor was damaged when they moved our bed into the bedroom. Two picture frames are broken beyond repair. A small hole was punched into the wall when moving items into the living room. On the day of the move-in - in TN., (10/01/2019), Henry said there were 3 men unpacking the truck. I asked more than once, because I only SAW 2 men. When they were leaving, and I was tipping them, I tipped them based on a 3-man crew. We saved the tip for Henry until the 1st. We gave Henry $160.00 in cash. $30.00 for each of the '2 men' and $100.00 for Henry. As they were walking out the door, Henry laughed and told me there were really only two of them that unpacked the moving truck, but still walked off with the $160.00 So, that means he received $30.00 more than intended. Maybe he felt he deserved that much, or that we were cheap, but we are not rich, and this move took 90% of our funds/resources. I thought that to be extremely rude and shady. (On 9/30 we tipped the 2 men assisting Henry $40.00 each). That's $240.00 in tips alone. They also joked that the assessor that originally came to my house, Shannon Ruth, was 'sleeping with the boss' so she couldn't be 'touched' after I complained that she ASSURED ME that AMS has had VERY FEW claims, and I was PISSED. I filed a federal complaint, and a complaint with AMS. All I wanted was for AMS to make 'it right'. We paid $4500.00 for the move, tipped $240.00 for and feel that we should have been treated fairly. AMS offered us a whopping $239 for compensation. I fought with them and was treated beyond rudely by an 'AB Balderas'. We finally received a measly $539.00. I should have paid for insurance, but they promoted themselves to be reputable, and reliable. I DO NOT RECOMMEND THEM AT ALL. They've abandoned their founder's morals and principals, and could NOT care less about you, or your treasures. I wonder how their employees/execs would feel if they were treated so unscrupulously. They are vile and disgusting. Read More

Christie V.

Mesa, AZ

2019-12-26

WORST moving company, EVER. And I've moved A LOT. The day of the move FROM TX: First thing that happened when 'Paco' or 'Pablo' entered (the 'supervisor' that showed up to check on the movers), my kitchen, prior to me serving him a tamale, he broke an antique clock. He took a photo of the clock, which he said he would send, but never did. No compensation for it, and it was destroyed. ALL 5 men (movers and 'supervisors') were VERY aware of the delicate nature of the antique sewing machine to be moved (my Great-Grandmothers). They all talked about it. When the sewing machine arrived in TN. and we saw the damage, Henry (mover and driver 'in charge') advised that Paco/Pablo) (again) was the person that wrapped the sewing machine for transport. It was wrapped too tightly, and when it arrived, the entire bottom/wrought iron was destroyed. Our brand-new wood floor was damaged when they moved our bed into the bedroom. Two picture frames are broken beyond repair. A small hole was punched into the wall when moving items into the living room. On the day of the move-in - in TN., (10/01/2019), Henry said there were 3 men unpacking the truck. I asked more than once, because I only SAW 2 men. When they were leaving, and I was tipping them, I tipped them based on a 3-man crew. We saved the tip for Henry until the 1st. We gave Henry $160.00 in cash. $30.00 for each of the '2 men' and $100.00 for Henry. As they were walking out the door, Henry laughed and told me there were really only two of them that unpacked the moving truck, but still walked off with the $160.00 So, that means he received $30.00 more than intended. Maybe he felt he deserved that much, or that we were cheap, but we are not rich, and this move took 90% of our funds/resources. I thought that to be extremely rude and shady. (On 9/30 we tipped the 2 men assisting Henry $40.00 each). That's $240.00 in tips alone. They also joked that the assessor that originally came to my house, Shannon Ruth, was 'sleeping with the boss' so she couldn't be 'touched' after I complained that she ASSURED ME that AMS has had VERY FEW claims, and I was PISSED. I filed a federal complaint, and a complaint with AMS. All I wanted was for AMS to make 'it right'. We paid $4500.00 for the move, tipped $240.00 for and feel that we should have been treated fairly. AMS offered us a whopping $239 for compensation. I fought with them and was treated beyond rudely by an 'AB Balderas'. We finally received a measly $539.00. I should have paid for insurance, but they promoted themselves to be reputable, and reliable. I DO NOT RECOMMEND THEM AT ALL. They've abandoned their founder's morals and principals, and could NOT care less about you, or your treasures. I wonder how their employees/execs would feel if they were treated so unscrupulously. They are vile and disgusting. Read More

Jeremy V.

Richardson, TX

2019-12-18

The service provided by All My Sons Moving @ $139+/hr - damaged furniture and appliances, drinking and driving.... Willful negligence! The three man crew took an entire day to move a one bedroom apartment at a cost of almost $2,000. When they arrived at the destination without having loaded everything they started dropping things.. The scent of alcohol was strong on them and it was more than evident they were drinking on the job. After they realized I had noticed and took photos of the beer in the truck they got in and just left with boxes scattered all over my driveway and garage. Save yourself the harm of this company and find anyone else! Read More

Jeremy V.

Richardson, TX

2019-12-18

The service provided by All My Sons Moving @ $139+/hr - damaged furniture and appliances, drinking and driving.... Willful negligence! The three man crew took an entire day to move a one bedroom apartment at a cost of almost $2,000. When they arrived at the destination without having loaded everything they started dropping things.. The scent of alcohol was strong on them and it was more than evident they were drinking on the job. After they realized I had noticed and took photos of the beer in the truck they got in and just left with boxes scattered all over my driveway and garage. Save yourself the harm of this company and find anyone else! Read More

Jeremy V.

Richardson, TX

2019-12-18

The service provided by All My Sons Moving @ $139+/hr - damaged furniture and appliances, drinking and driving.... Willful negligence! The three man crew took an entire day to move a one bedroom apartment at a cost of almost $2,000. When they arrived at the destination without having loaded everything they started dropping things.. The scent of alcohol was strong on them and it was more than evident they were drinking on the job. After they realized I had noticed and took photos of the beer in the truck they got in and just left with boxes scattered all over my driveway and garage. Save yourself the harm of this company and find anyone else! Read More

Jeremy V.

Richardson, TX

2019-12-18

The service provided by All My Sons Moving @ $139+/hr - damaged furniture and appliances, drinking and driving.... Willful negligence! The three man crew took an entire day to move a one bedroom apartment at a cost of almost $2,000. When they arrived at the destination without having loaded everything they started dropping things.. The scent of alcohol was strong on them and it was more than evident they were drinking on the job. After they realized I had noticed and took photos of the beer in the truck they got in and just left with boxes scattered all over my driveway and garage. Save yourself the harm of this company and find anyone else! Read More

Mercedes B.

Addison, TX

2019-08-30

DON't USE THEM AT ALL!!!!! Was told for 2 movers rated at $139 per hour for 2 hours..I gave them a deposit of $475 which I was fine with..because I literally had 25 items from a one bedroom apartment. they provided me with two workers And I still had to help to speed the process and it still took them 3 hours to pack all my things.. when I met them at my other location they wanted me to charge me an additional $424 for labor.. what a joke. If I could give them negative stars I would..they are money hungry.. my boyfriend and I had to unload the truck because I was not willing to pay and additional $424. Also the distance was 8 mins from my apartment to my new home Read More

Tiffany D.

Dallas, TX

2019-08-11

They were on time. But, they forgot tools to take apart the bed, they had to go to Wal-Mart to buy said tools, one of them banged a piece of furniture into the wall so hard a bunch of drywall fell off, and my dresser has been totally beat up. Then, they "ran out of room" (even though they were only moving 5 rooms of furniture- no boxes, clothes, kitchen etc), so I had to go back to pick up my outdoor grill, a bench and an area rug at a later time. There was plenty of room- they were too lazy to configure everything in the truck properly. One of them spent a lot of time on the phone and openly talked about smoking weed. It was a really uncomfortable experience, and I won't be using them again. Read More

Howie I.

Addison, TX

2019-07-04

I just had the moving experience from Hell. I moved from an apartment at Post Addison Circle to another apartment on the same property. The total driving distance was no more than a quarter mile. More on that later. The first red flag was that I was told that I was scheduled for "first move". That turned out to be incorrect. When the movers didn't show up on time, I called to find out what was happening. I was told that they were on their way, but it appeared that they were stuck in traffic. OK. Fine. It happens. I totally understood that. I had to get to the leasing office at 9 to pickup my keys. The delay actually worked out. Later, I was told that my movers would arive after noon, and that I was NOT scheduled for first move. Someone named "Justin" told me that by mistake. When the movers finally arrived, I showed them everything. I showed them how to work the elevators since I had reserved both to allow the movers full use without having to compete with the other residents in each building. I showed them what all neeeded to move. I had all the basics such as a couch, bed, tables, boxes, washer and dryer, etc. Nothing out of the ordinary. It took these people almost 5 hours to get everything out of my old apartment and truck loaded up. The last time I moved, I was moving from another apartment at Post Addison Circle. The whole move from packing up the truck to getting everything into my new apartment took just over 3 hours. Several times during the packing up phase, I couldn't hear anyone moving around in my apartment, and often, no one was in my apartment! They had plenty of dollys, but they appropriated mine, and a small foldable canvas waggon that I have. They didn't ask permission. They just used them because they were there. They also used up all of my packing tape that I had left. Even though the used my packing tape, they charged me for theirs. I was promised a 3 person team, but what I got was a 2 person team with a third just standing around next to the moving truck. She appeared to be supervising the other two, who I was told were new employees. They moved at a glacial pace to get my things moved out of my apartment. During this process, I received a text asking me how the experience was going. The text contained a link to a website where I could rate the experience. The problem was that the website didn't work right! I could not leave the feedback as the move was in progress. FAIL! Finally, when my things were transported the short distance to the new building, my roomate noticed that my things were just sitting outside on street. This had the effect of making the couch very dusty. It wasn't that way before the movers arrived. My roommate also did not see the movers anywhere! It's as if they decided to take a break on my time without telling me. As my things started trickling (slowly) into my new apartment, I noticed that they had haphazardly "packed" up my roommate's aquariums using some of my spare packing boxes, which they did not ask permission to use. I did not tell them to move those aquariums, but they did it anyway. When my chest of drawers arrived in my new apartment, I noticed some scratches on the top surface that were not there before. My TV was off center on its pedastal, which indicates that they handled it very roughly. Luckily, there was no actual damage. It was easily to fix the effect of their negligence. They also damaged my coffee table and a book shelf. I found a screw missing from the coffee table. The only way that this could have happened is if they handled them in a negligent way. They didn't seem to give a damn about making the move safe for my belongings. It's a really good thing that I moved all of my computing equipment by myself! When the move was FINALLY done after more than 6 hours, I was appalled at the $1200+ moving charge. This included a $135 charge for fuel Remember that part where I said that the total driving distance from the first building to the new building was no more than a quarter mile? Well, apparently, the fuel to transport my things less than a quarter mile costs $135, which is obviously B.S. When I saw the exhorbitant charges, I called, and spoke with the owner named "Chris". He was very rude, condescending, and seemed to believe that it's totally OK to take more than 6 hours to move things from a small apartment located in a building with an elevator to another small apartment also in a building with an elevator. The number of floors is irrelevant since these guys didn't have to schlep my things up the stairs, and I had both elevators reserved. Before this, I had never paid more than about $400 for a move. So, how is it that this move is over $1200? I'll tell you how. Greed. It was total disregard for my time. The two guys who were actually doing the physical work were inexperienced, slow, and they seem to procrastinate with performing certain tasks. I was asked 3 times if I was taking the washer and dryer! WARNING! Don't use these guys! Read More

Howie I.

Addison, TX

2019-07-04

I just had the moving experience from Hell. I moved from an apartment at Post Addison Circle to another apartment on the same property. The total driving distance was no more than a quarter mile. More on that later. The first red flag was that I was told that I was scheduled for "first move". That turned out to be incorrect. When the movers didn't show up on time, I called to find out what was happening. I was told that they were on their way, but it appeared that they were stuck in traffic. OK. Fine. It happens. I totally understood that. I had to get to the leasing office at 9 to pickup my keys. The delay actually worked out. Later, I was told that my movers would arive after noon, and that I was NOT scheduled for first move. Someone named "Justin" told me that by mistake. When the movers finally arrived, I showed them everything. I showed them how to work the elevators since I had reserved both to allow the movers full use without having to compete with the other residents in each building. I showed them what all neeeded to move. I had all the basics such as a couch, bed, tables, boxes, washer and dryer, etc. Nothing out of the ordinary. It took these people almost 5 hours to get everything out of my old apartment and truck loaded up. The last time I moved, I was moving from another apartment at Post Addison Circle. The whole move from packing up the truck to getting everything into my new apartment took just over 3 hours. Several times during the packing up phase, I couldn't hear anyone moving around in my apartment, and often, no one was in my apartment! They had plenty of dollys, but they appropriated mine, and a small foldable canvas waggon that I have. They didn't ask permission. They just used them because they were there. They also used up all of my packing tape that I had left. Even though the used my packing tape, they charged me for theirs. I was promised a 3 person team, but what I got was a 2 person team with a third just standing around next to the moving truck. She appeared to be supervising the other two, who I was told were new employees. They moved at a glacial pace to get my things moved out of my apartment. During this process, I received a text asking me how the experience was going. The text contained a link to a website where I could rate the experience. The problem was that the website didn't work right! I could not leave the feedback as the move was in progress. FAIL! Finally, when my things were transported the short distance to the new building, my roomate noticed that my things were just sitting outside on street. This had the effect of making the couch very dusty. It wasn't that way before the movers arrived. My roommate also did not see the movers anywhere! It's as if they decided to take a break on my time without telling me. As my things started trickling (slowly) into my new apartment, I noticed that they had haphazardly "packed" up my roommate's aquariums using some of my spare packing boxes, which they did not ask permission to use. I did not tell them to move those aquariums, but they did it anyway. When my chest of drawers arrived in my new apartment, I noticed some scratches on the top surface that were not there before. My TV was off center on its pedastal, which indicates that they handled it very roughly. Luckily, there was no actual damage. It was easily to fix the effect of their negligence. They also damaged my coffee table and a book shelf. I found a screw missing from the coffee table. The only way that this could have happened is if they handled them in a negligent way. They didn't seem to give a damn about making the move safe for my belongings. It's a really good thing that I moved all of my computing equipment by myself! When the move was FINALLY done after more than 6 hours, I was appalled at the $1200+ moving charge. This included a $135 charge for fuel Remember that part where I said that the total driving distance from the first building to the new building was no more than a quarter mile? Well, apparently, the fuel to transport my things less than a quarter mile costs $135, which is obviously B.S. When I saw the exhorbitant charges, I called, and spoke with the owner named "Chris". He was very rude, condescending, and seemed to believe that it's totally OK to take more than 6 hours to move things from a small apartment located in a building with an elevator to another small apartment also in a building with an elevator. The number of floors is irrelevant since these guys didn't have to schlep my things up the stairs, and I had both elevators reserved. Before this, I had never paid more than about $400 for a move. So, how is it that this move is over $1200? I'll tell you how. Greed. It was total disregard for my time. The two guys who were actually doing the physical work were inexperienced, slow, and they seem to procrastinate with performing certain tasks. I was asked 3 times if I was taking the washer and dryer! WARNING! Don't use these guys! Read More

Howie I.

Addison, TX

2019-07-04

I just had the moving experience from Hell. I moved from an apartment at Post Addison Circle to another apartment on the same property. The total driving distance was no more than a quarter mile. More on that later. The first red flag was that I was told that I was scheduled for "first move". That turned out to be incorrect. When the movers didn't show up on time, I called to find out what was happening. I was told that they were on their way, but it appeared that they were stuck in traffic. OK. Fine. It happens. I totally understood that. I had to get to the leasing office at 9 to pickup my keys. The delay actually worked out. Later, I was told that my movers would arive after noon, and that I was NOT scheduled for first move. Someone named "Justin" told me that by mistake. When the movers finally arrived, I showed them everything. I showed them how to work the elevators since I had reserved both to allow the movers full use without having to compete with the other residents in each building. I showed them what all neeeded to move. I had all the basics such as a couch, bed, tables, boxes, washer and dryer, etc. Nothing out of the ordinary. It took these people almost 5 hours to get everything out of my old apartment and truck loaded up. The last time I moved, I was moving from another apartment at Post Addison Circle. The whole move from packing up the truck to getting everything into my new apartment took just over 3 hours. Several times during the packing up phase, I couldn't hear anyone moving around in my apartment, and often, no one was in my apartment! They had plenty of dollys, but they appropriated mine, and a small foldable canvas waggon that I have. They didn't ask permission. They just used them because they were there. They also used up all of my packing tape that I had left. Even though the used my packing tape, they charged me for theirs. I was promised a 3 person team, but what I got was a 2 person team with a third just standing around next to the moving truck. She appeared to be supervising the other two, who I was told were new employees. They moved at a glacial pace to get my things moved out of my apartment. During this process, I received a text asking me how the experience was going. The text contained a link to a website where I could rate the experience. The problem was that the website didn't work right! I could not leave the feedback as the move was in progress. FAIL! Finally, when my things were transported the short distance to the new building, my roomate noticed that my things were just sitting outside on street. This had the effect of making the couch very dusty. It wasn't that way before the movers arrived. My roommate also did not see the movers anywhere! It's as if they decided to take a break on my time without telling me. As my things started trickling (slowly) into my new apartment, I noticed that they had haphazardly "packed" up my roommate's aquariums using some of my spare packing boxes, which they did not ask permission to use. I did not tell them to move those aquariums, but they did it anyway. When my chest of drawers arrived in my new apartment, I noticed some scratches on the top surface that were not there before. My TV was off center on its pedastal, which indicates that they handled it very roughly. Luckily, there was no actual damage. It was easily to fix the effect of their negligence. They also damaged my coffee table and a book shelf. I found a screw missing from the coffee table. The only way that this could have happened is if they handled them in a negligent way. They didn't seem to give a damn about making the move safe for my belongings. It's a really good thing that I moved all of my computing equipment by myself! When the move was FINALLY done after more than 6 hours, I was appalled at the $1200+ moving charge. This included a $135 charge for fuel Remember that part where I said that the total driving distance from the first building to the new building was no more than a quarter mile? Well, apparently, the fuel to transport my things less than a quarter mile costs $135, which is obviously B.S. When I saw the exhorbitant charges, I called, and spoke with the owner named "Chris". He was very rude, condescending, and seemed to believe that it's totally OK to take more than 6 hours to move things from a small apartment located in a building with an elevator to another small apartment also in a building with an elevator. The number of floors is irrelevant since these guys didn't have to schlep my things up the stairs, and I had both elevators reserved. Before this, I had never paid more than about $400 for a move. So, how is it that this move is over $1200? I'll tell you how. Greed. It was total disregard for my time. The two guys who were actually doing the physical work were inexperienced, slow, and they seem to procrastinate with performing certain tasks. I was asked 3 times if I was taking the washer and dryer! WARNING! Don't use these guys! Read More

Howie I.

Addison, TX

2019-07-04

I just had the moving experience from Hell. I moved from an apartment at Post Addison Circle to another apartment on the same property. The total driving distance was no more than a quarter mile. More on that later. The first red flag was that I was told that I was scheduled for "first move". That turned out to be incorrect. When the movers didn't show up on time, I called to find out what was happening. I was told that they were on their way, but it appeared that they were stuck in traffic. OK. Fine. It happens. I totally understood that. I had to get to the leasing office at 9 to pickup my keys. The delay actually worked out. Later, I was told that my movers would arive after noon, and that I was NOT scheduled for first move. Someone named "Justin" told me that by mistake. When the movers finally arrived, I showed them everything. I showed them how to work the elevators since I had reserved both to allow the movers full use without having to compete with the other residents in each building. I showed them what all neeeded to move. I had all the basics such as a couch, bed, tables, boxes, washer and dryer, etc. Nothing out of the ordinary. It took these people almost 5 hours to get everything out of my old apartment and truck loaded up. The last time I moved, I was moving from another apartment at Post Addison Circle. The whole move from packing up the truck to getting everything into my new apartment took just over 3 hours. Several times during the packing up phase, I couldn't hear anyone moving around in my apartment, and often, no one was in my apartment! They had plenty of dollys, but they appropriated mine, and a small foldable canvas waggon that I have. They didn't ask permission. They just used them because they were there. They also used up all of my packing tape that I had left. Even though the used my packing tape, they charged me for theirs. I was promised a 3 person team, but what I got was a 2 person team with a third just standing around next to the moving truck. She appeared to be supervising the other two, who I was told were new employees. They moved at a glacial pace to get my things moved out of my apartment. During this process, I received a text asking me how the experience was going. The text contained a link to a website where I could rate the experience. The problem was that the website didn't work right! I could not leave the feedback as the move was in progress. FAIL! Finally, when my things were transported the short distance to the new building, my roomate noticed that my things were just sitting outside on street. This had the effect of making the couch very dusty. It wasn't that way before the movers arrived. My roommate also did not see the movers anywhere! It's as if they decided to take a break on my time without telling me. As my things started trickling (slowly) into my new apartment, I noticed that they had haphazardly "packed" up my roommate's aquariums using some of my spare packing boxes, which they did not ask permission to use. I did not tell them to move those aquariums, but they did it anyway. When my chest of drawers arrived in my new apartment, I noticed some scratches on the top surface that were not there before. My TV was off center on its pedastal, which indicates that they handled it very roughly. Luckily, there was no actual damage. It was easily to fix the effect of their negligence. They also damaged my coffee table and a book shelf. I found a screw missing from the coffee table. The only way that this could have happened is if they handled them in a negligent way. They didn't seem to give a damn about making the move safe for my belongings. It's a really good thing that I moved all of my computing equipment by myself! When the move was FINALLY done after more than 6 hours, I was appalled at the $1200+ moving charge. This included a $135 charge for fuel Remember that part where I said that the total driving distance from the first building to the new building was no more than a quarter mile? Well, apparently, the fuel to transport my things less than a quarter mile costs $135, which is obviously B.S. When I saw the exhorbitant charges, I called, and spoke with the owner named "Chris". He was very rude, condescending, and seemed to believe that it's totally OK to take more than 6 hours to move things from a small apartment located in a building with an elevator to another small apartment also in a building with an elevator. The number of floors is irrelevant since these guys didn't have to schlep my things up the stairs, and I had both elevators reserved. Before this, I had never paid more than about $400 for a move. So, how is it that this move is over $1200? I'll tell you how. Greed. It was total disregard for my time. The two guys who were actually doing the physical work were inexperienced, slow, and they seem to procrastinate with performing certain tasks. I was asked 3 times if I was taking the washer and dryer! WARNING! Don't use these guys! Read More

M V.

Port Arthur, TX

2019-06-19

I wish I could give a review of the moving experience I had - but thank GOD, it didn't get that far. I originally called AMS to get a quote for a 2 bedroom/2.5 bath condo. No couch or big items being moved. The person I talked to really kept beating around the bush until finally giving me an around the bout; not set in stone quote. This was my first warning sign. I still didn't have a concrete date for my move, so I didn't book with the $100 deposit just yet. However, I got calls and emails from them very frequently. It was almost annoying. Finally, I got a moving date. As soon as I emailed them, I got an almost immediate response full of kindness. I got a call from their scheduling folks and a nice email with policies - including being able to cancel and get a refund on the deposit. Later on that day, I found out I wasn't moving at all due to staying in the area for a job. I forwarded AMS administrative team and a manager their own policy email and requested, in writing, a refund as I was cancelling wayyyy ahead of their deadline. What do you know? NO REPLY. FINE. The next day I call as I have still gotten NO REPLY. I'm told no one cancelled my move. FINE. They went ahead and cancelled it and said I would get a refund soon. Several days later, no email response and no refund. FINE. I call and am told it should be there in the next two days. FINE. By the next week, no refund and no email reply. I email again. NO RESPONSE. The next day, I call and am told they HAD NO RECORD OF MY CANCELLATION....AGAIN. NOT FINE. I email AGAIN and mention legal action. LOW AND BEHOLD, I get a reply and my refund the next day. Don't use this company. If this was my experience without moving, that should tell you something. At the worst, they are crooks. At best, they are extremely unorganized and unprofessional. Read More

M V.

Port Arthur, TX

2019-06-19

I wish I could give a review of the moving experience I had - but thank GOD, it didn't get that far. I originally called AMS to get a quote for a 2 bedroom/2.5 bath condo. No couch or big items being moved. The person I talked to really kept beating around the bush until finally giving me an around the bout; not set in stone quote. This was my first warning sign. I still didn't have a concrete date for my move, so I didn't book with the $100 deposit just yet. However, I got calls and emails from them very frequently. It was almost annoying. Finally, I got a moving date. As soon as I emailed them, I got an almost immediate response full of kindness. I got a call from their scheduling folks and a nice email with policies - including being able to cancel and get a refund on the deposit. Later on that day, I found out I wasn't moving at all due to staying in the area for a job. I forwarded AMS administrative team and a manager their own policy email and requested, in writing, a refund as I was cancelling wayyyy ahead of their deadline. What do you know? NO REPLY. FINE. The next day I call as I have still gotten NO REPLY. I'm told no one cancelled my move. FINE. They went ahead and cancelled it and said I would get a refund soon. Several days later, no email response and no refund. FINE. I call and am told it should be there in the next two days. FINE. By the next week, no refund and no email reply. I email again. NO RESPONSE. The next day, I call and am told they HAD NO RECORD OF MY CANCELLATION....AGAIN. NOT FINE. I email AGAIN and mention legal action. LOW AND BEHOLD, I get a reply and my refund the next day. Don't use this company. If this was my experience without moving, that should tell you something. At the worst, they are crooks. At best, they are extremely unorganized and unprofessional. Read More

Jonathan N

2019-04-18

Poor packing led to damaged items. Not even sure what else is damaged as half of it is in storage. No effort whatsoever to make it right on the damaged items. I understand things can get broken in a move, but make it right if it's your fault. ...This company will do the bare minimum "required by law", and they were expensive on top of it... Overall, we are quite unhappy with the lack of care for our items and the poor customer service on the back-end. I won't complain about specific individuals, as I believe it is more company policy. The person was polite in telling me they won't do anything else. ...I don't think they are a family oriented business as they claim. Save yourself the trouble and do not use this moving company. We won't use them again, and we will be telling anyone who will listen not to as well. Some pictures of their packing job... Read More

Alex M.

Cedar Bluffs, NE

2019-04-06

If anyone wants a legitimate, real review of this company and their services they offer, well here it is. The only reason there is even a star given is because the system requires it. This was the worst experience we have ever had. When I called two weeks ago to book my move, they quoted me a move that would be somewhere between 2-2 1/2 hours of moving time. They also said there would be a trip charge, okay fine. However, there was no sort of heads up about an additional fuel charge (shoudnt this be a part of the trip charge?) as well as a materials charge (shouldnt this be a part of your hourly fee?) which all totaled to just shy of an additional $150 charge. The total time it took was 5 1/2 hours but they stopped charging me at 4 hours, bless their heart? I had everything broken down and ready to move and even helped them carry things to help move everything along. They damaged many items as well as my floor, which i have pictures for proof of everything. As they were moving everything into our new place around hour 5, one of the movers stopped me as they were putting items in the bedroom and said "just so you know, because you had everything broken down already, we cannot help you put it back together." No kidding? Wouldnt want you to exert yourself bud. The total i had to pay for this horrible service was $912!!! I moved a year ago with the same items and used a company that did it in two hours for $350 going down three flights of stairs and back up 4 without the use of an elevator at the exact same distance of move, 2 1/2 total blocks away!! This was absolutely ridiculous and their General Manager Paul hid behind the phone saying there was just nothing they could do about it. Dont ever use this company!! If anyone has any questions about this and would like full referenece of everything just ask! I also have pictures of the movers standing around the truck at hour 4 just looking at their phone. Read More

Alex M.

Cedar Bluffs, NE

2019-04-06

If anyone wants a legitimate, real review of this company and their services they offer, well here it is. The only reason there is even a star given is because the system requires it. This was the worst experience we have ever had. When I called two weeks ago to book my move, they quoted me a move that would be somewhere between 2-2 1/2 hours of moving time. They also said there would be a trip charge, okay fine. However, there was no sort of heads up about an additional fuel charge (shoudnt this be a part of the trip charge?) as well as a materials charge (shouldnt this be a part of your hourly fee?) which all totaled to just shy of an additional $150 charge. The total time it took was 5 1/2 hours but they stopped charging me at 4 hours, bless their heart? I had everything broken down and ready to move and even helped them carry things to help move everything along. They damaged many items as well as my floor, which i have pictures for proof of everything. As they were moving everything into our new place around hour 5, one of the movers stopped me as they were putting items in the bedroom and said "just so you know, because you had everything broken down already, we cannot help you put it back together." No kidding? Wouldnt want you to exert yourself bud. The total i had to pay for this horrible service was $912!!! I moved a year ago with the same items and used a company that did it in two hours for $350 going down three flights of stairs and back up 4 without the use of an elevator at the exact same distance of move, 2 1/2 total blocks away!! This was absolutely ridiculous and their General Manager Paul hid behind the phone saying there was just nothing they could do about it. Dont ever use this company!! If anyone has any questions about this and would like full referenece of everything just ask! I also have pictures of the movers standing around the truck at hour 4 just looking at their phone. Read More

Alex M.

Cedar Bluffs, NE

2019-04-06

If anyone wants a legitimate, real review of this company and their services they offer, well here it is. The only reason there is even a star given is because the system requires it. This was the worst experience we have ever had. When I called two weeks ago to book my move, they quoted me a move that would be somewhere between 2-2 1/2 hours of moving time. They also said there would be a trip charge, okay fine. However, there was no sort of heads up about an additional fuel charge (shoudnt this be a part of the trip charge?) as well as a materials charge (shouldnt this be a part of your hourly fee?) which all totaled to just shy of an additional $150 charge. The total time it took was 5 1/2 hours but they stopped charging me at 4 hours, bless their heart? I had everything broken down and ready to move and even helped them carry things to help move everything along. They damaged many items as well as my floor, which i have pictures for proof of everything. As they were moving everything into our new place around hour 5, one of the movers stopped me as they were putting items in the bedroom and said "just so you know, because you had everything broken down already, we cannot help you put it back together." No kidding? Wouldnt want you to exert yourself bud. The total i had to pay for this horrible service was $912!!! I moved a year ago with the same items and used a company that did it in two hours for $350 going down three flights of stairs and back up 4 without the use of an elevator at the exact same distance of move, 2 1/2 total blocks away!! This was absolutely ridiculous and their General Manager Paul hid behind the phone saying there was just nothing they could do about it. Dont ever use this company!! If anyone has any questions about this and would like full referenece of everything just ask! I also have pictures of the movers standing around the truck at hour 4 just looking at their phone. Read More

Alex M.

Cedar Bluffs, NE

2019-04-06

If anyone wants a legitimate, real review of this company and their services they offer, well here it is. The only reason there is even a star given is because the system requires it. This was the worst experience we have ever had. When I called two weeks ago to book my move, they quoted me a move that would be somewhere between 2-2 1/2 hours of moving time. They also said there would be a trip charge, okay fine. However, there was no sort of heads up about an additional fuel charge (shoudnt this be a part of the trip charge?) as well as a materials charge (shouldnt this be a part of your hourly fee?) which all totaled to just shy of an additional $150 charge. The total time it took was 5 1/2 hours but they stopped charging me at 4 hours, bless their heart? I had everything broken down and ready to move and even helped them carry things to help move everything along. They damaged many items as well as my floor, which i have pictures for proof of everything. As they were moving everything into our new place around hour 5, one of the movers stopped me as they were putting items in the bedroom and said "just so you know, because you had everything broken down already, we cannot help you put it back together." No kidding? Wouldnt want you to exert yourself bud. The total i had to pay for this horrible service was $912!!! I moved a year ago with the same items and used a company that did it in two hours for $350 going down three flights of stairs and back up 4 without the use of an elevator at the exact same distance of move, 2 1/2 total blocks away!! This was absolutely ridiculous and their General Manager Paul hid behind the phone saying there was just nothing they could do about it. Dont ever use this company!! If anyone has any questions about this and would like full referenece of everything just ask! I also have pictures of the movers standing around the truck at hour 4 just looking at their phone. Read More

Daniel J.

Dallas, TX

2019-03-01

PLEASE DON'T HIRE THEM! THE WORST COMPANY EVER! JUST DON'T WANT SOMEONE ELSE TO GO THROUGH WHAT WE WENT THROUGH. So I let my roommate handle the movers (worst decision ever). THEY quote us for a 2 hour move (we're only moving 2 FLOORS UP)! So they show up on moving day (Friday Feb 15) and I'm rushing to work because they're gonna move everything right? NO! They guy tells us that THEY DON'T MOVE BOXES AND THEY ONLY MOVE FURNITURE! WHAT?!?! Oh they also DIDN'T WRAP THE FURNITURE! So the 5-7 things they moved are ALL SCRATCHED UP NOW! Oh and they put the beds, COUCHES, AND THE REST IN THE MASTER BEDROOM! Like WHAT?!?!?! So I get off at 3pm and all of MY BOXES ARE STILL THERE. I had to call my family, neighbors, and EVEN THE APARTMENT MANAGER! I'm so thankful for them because they were THE REAL MOVERS! They all helped me move and let me borrow some equipment for the trips. So I spend the rest of the day and the following day doing trips moving my stuff. IT GETS BETTER! So for all of this crap they charged us $500+! They don't call to check on us until AFTER we leave a horrible review. And they guy over the phone is UPSET AT US! What a JOKE! I'm sorry that we didn't call because we were to busy MOVING, UNPACKING, AND PUTTING OUR BED BACK TOGETHER! He said he sent his "best team" and that he'd call me back. Well it's been over a week now and I haven't heard back (: So in the end this company is $500 dollars richer and we had to basically move everything by ourselves. Really wish I could have split the $500 with everyone else that helped us move. Read More

Charlotte Stovall

2019-02-08

I am very disappointed in All My Sons. My daughter used your company a year ago for her move and was happy with the results probably due to the fact that most of her furniture was cellophane wrapped. So I had no doubts about using your services. However, during my move January 11, 2019 my furniture was not cellophane wrapped and was put in storage for 2 weeks. I was assured that my furniture would be protected by moving pads, but it was not. Fifteen pieces of furniture were scratched and gouged as well as a wheel missing from bed frame and lost; a knob broken off a chest and lost; hole in leather recliner; hole in cushion on a chair. I do not understand why the furniture was put into the crates unprotected. I have contacted the Cincinnati office but have not received a response. When I called and asked them to look for the missing items, they never returned my call. Read More

Charlotte Stovall

2019-02-08

I am very disappointed in All My Sons. My daughter used your company a year ago for her move and was happy with the results probably due to the fact that most of her furniture was cellophane wrapped. So I had no doubts about using your services. However, during my move January 11, 2019 my furniture was not cellophane wrapped and was put in storage for 2 weeks. I was assured that my furniture would be protected by moving pads, but it was not. Fifteen pieces of furniture were scratched and gouged as well as a wheel missing from bed frame and lost; a knob broken off a chest and lost; hole in leather recliner; hole in cushion on a chair. I do not understand why the furniture was put into the crates unprotected. I have contacted the Cincinnati office but have not received a response. When I called and asked them to look for the missing items, they never returned my call. Read More

Charlotte Stovall

2019-02-08

I am very disappointed in All My Sons. My daughter used your company a year ago for her move and was happy with the results probably due to the fact that most of her furniture was cellophane wrapped. So I had no doubts about using your services. However, during my move January 11, 2019 my furniture was not cellophane wrapped and was put in storage for 2 weeks. I was assured that my furniture would be protected by moving pads, but it was not. Fifteen pieces of furniture were scratched and gouged as well as a wheel missing from bed frame and lost; a knob broken off a chest and lost; hole in leather recliner; hole in cushion on a chair. I do not understand why the furniture was put into the crates unprotected. I have contacted the Cincinnati office but have not received a response. When I called and asked them to look for the missing items, they never returned my call. Read More

Katie K.

Dallas, TX

2018-02-11

My experience with All My Sons went downhill after the great sales process to get me committed to moving. The crew arrived at my condo building and after a rocky start that I will not blame on anyone, sum it up to poor communication, they crew began on their mission to move and transport all of the furniture, with the exception of 4 items that were clearly marked with blue tape, from my condo to my storage unit a mile away. I left during the heavy lifting and told Kevin and his team to call me if they needed anything, had any questions, etc. After a few hours, they indicated that they were unloading the last of my furniture into my storage unit. I met the crew at the storage unit, paid and tipped them all and because they had about 30 minutes of additional unloading to do, left the keys to my storage lock with Kevin (the lead) and we agreed that he would simply leave the lock key with the Public Storage Manager. When I returned to the Public Storage after work, the manager stated that he did not receive the key. I called Kevin and he apologized, saying that he accidentally took them. No problem, they would send them to me. Two months and 3 phone calls later, I still do not have the keys to my own storage unit. I will need to pay to get the lock professionally broken to grant me access into my own storage unit. Furthermore, when I returned to do a final walk through after the movers at All My Sons moved "everything" I found a ton of my belongings left behind. See pictures attached. At this rate, I am nervous to even open my storage unit to see if my items are in one piece. I do not recommend All My Sons based on my experience. I will update this posting if I ever receive my keys and when I open my unit to see what condition my furniture, art and electronics are in. Wish me luck. Read More

Katie K.

Dallas, TX

2018-02-11

My experience with All My Sons went downhill after the great sales process to get me committed to moving. The crew arrived at my condo building and after a rocky start that I will not blame on anyone, sum it up to poor communication, they crew began on their mission to move and transport all of the furniture, with the exception of 4 items that were clearly marked with blue tape, from my condo to my storage unit a mile away. I left during the heavy lifting and told Kevin and his team to call me if they needed anything, had any questions, etc. After a few hours, they indicated that they were unloading the last of my furniture into my storage unit. I met the crew at the storage unit, paid and tipped them all and because they had about 30 minutes of additional unloading to do, left the keys to my storage lock with Kevin (the lead) and we agreed that he would simply leave the lock key with the Public Storage Manager. When I returned to the Public Storage after work, the manager stated that he did not receive the key. I called Kevin and he apologized, saying that he accidentally took them. No problem, they would send them to me. Two months and 3 phone calls later, I still do not have the keys to my own storage unit. I will need to pay to get the lock professionally broken to grant me access into my own storage unit. Furthermore, when I returned to do a final walk through after the movers at All My Sons moved "everything" I found a ton of my belongings left behind. See pictures attached. At this rate, I am nervous to even open my storage unit to see if my items are in one piece. I do not recommend All My Sons based on my experience. I will update this posting if I ever receive my keys and when I open my unit to see what condition my furniture, art and electronics are in. Wish me luck. Read More

Katie K.

Dallas, TX

2018-02-11

My experience with All My Sons went downhill after the great sales process to get me committed to moving. The crew arrived at my condo building and after a rocky start that I will not blame on anyone, sum it up to poor communication, they crew began on their mission to move and transport all of the furniture, with the exception of 4 items that were clearly marked with blue tape, from my condo to my storage unit a mile away. I left during the heavy lifting and told Kevin and his team to call me if they needed anything, had any questions, etc. After a few hours, they indicated that they were unloading the last of my furniture into my storage unit. I met the crew at the storage unit, paid and tipped them all and because they had about 30 minutes of additional unloading to do, left the keys to my storage lock with Kevin (the lead) and we agreed that he would simply leave the lock key with the Public Storage Manager. When I returned to the Public Storage after work, the manager stated that he did not receive the key. I called Kevin and he apologized, saying that he accidentally took them. No problem, they would send them to me. Two months and 3 phone calls later, I still do not have the keys to my own storage unit. I will need to pay to get the lock professionally broken to grant me access into my own storage unit. Furthermore, when I returned to do a final walk through after the movers at All My Sons moved "everything" I found a ton of my belongings left behind. See pictures attached. At this rate, I am nervous to even open my storage unit to see if my items are in one piece. I do not recommend All My Sons based on my experience. I will update this posting if I ever receive my keys and when I open my unit to see what condition my furniture, art and electronics are in. Wish me luck. Read More

Donald Peppers

2017-10-25

Still Worst moving company in the DFW area. Received $10,000.00 Judgement from the courts. Pictures don't lie. They offered me $234.00 Worst moving company in the DFW area. They moved my bedroom suite and refrigerator and damaged 5 out of the 6 items. The movers took picture's and said they have a repair company that they work with and will get with the office and schedule the repairs. I called the office and they said that is incorrect information and that I need to take pictures and send to them to review. I did and they offered me $234.00 for a Thomas Kinkade Collection Bedroom Suite that cost approx. $10,000.00. 1 Person moved the furniture down the steps on a dolly and it hit each step hard cracking, denting and now 1 drawer will not open and close correctly. If they would have used 2 people to take it down the stairs, if might not have damaged it. I also got an estimate from a furniture repair company and they refused to pay for the repairs. I had to file a small claims lawsuit because they refused to repair my bedroom suite and the lawsuit will take up to 1 year per the JP Courts. Read More

Donald Peppers

2017-10-25

Still Worst moving company in the DFW area. Received $10,000.00 Judgement from the courts. Pictures don't lie. They offered me $234.00 Worst moving company in the DFW area. They moved my bedroom suite and refrigerator and damaged 5 out of the 6 items. The movers took picture's and said they have a repair company that they work with and will get with the office and schedule the repairs. I called the office and they said that is incorrect information and that I need to take pictures and send to them to review. I did and they offered me $234.00 for a Thomas Kinkade Collection Bedroom Suite that cost approx. $10,000.00. 1 Person moved the furniture down the steps on a dolly and it hit each step hard cracking, denting and now 1 drawer will not open and close correctly. If they would have used 2 people to take it down the stairs, if might not have damaged it. I also got an estimate from a furniture repair company and they refused to pay for the repairs. I had to file a small claims lawsuit because they refused to repair my bedroom suite and the lawsuit will take up to 1 year per the JP Courts. Read More

Donald Peppers

2017-10-25

Still Worst moving company in the DFW area. Received $10,000.00 Judgement from the courts. Pictures don't lie. They offered me $234.00 Worst moving company in the DFW area. They moved my bedroom suite and refrigerator and damaged 5 out of the 6 items. The movers took picture's and said they have a repair company that they work with and will get with the office and schedule the repairs. I called the office and they said that is incorrect information and that I need to take pictures and send to them to review. I did and they offered me $234.00 for a Thomas Kinkade Collection Bedroom Suite that cost approx. $10,000.00. 1 Person moved the furniture down the steps on a dolly and it hit each step hard cracking, denting and now 1 drawer will not open and close correctly. If they would have used 2 people to take it down the stairs, if might not have damaged it. I also got an estimate from a furniture repair company and they refused to pay for the repairs. I had to file a small claims lawsuit because they refused to repair my bedroom suite and the lawsuit will take up to 1 year per the JP Courts. Read More

Donald Peppers

2017-10-25

Still Worst moving company in the DFW area. Received $10,000.00 Judgement from the courts. Pictures don't lie. They offered me $234.00 Worst moving company in the DFW area. They moved my bedroom suite and refrigerator and damaged 5 out of the 6 items. The movers took picture's and said they have a repair company that they work with and will get with the office and schedule the repairs. I called the office and they said that is incorrect information and that I need to take pictures and send to them to review. I did and they offered me $234.00 for a Thomas Kinkade Collection Bedroom Suite that cost approx. $10,000.00. 1 Person moved the furniture down the steps on a dolly and it hit each step hard cracking, denting and now 1 drawer will not open and close correctly. If they would have used 2 people to take it down the stairs, if might not have damaged it. I also got an estimate from a furniture repair company and they refused to pay for the repairs. I had to file a small claims lawsuit because they refused to repair my bedroom suite and the lawsuit will take up to 1 year per the JP Courts. Read More

Donald Peppers

2017-10-25

Still Worst moving company in the DFW area. Received $10,000.00 Judgement from the courts. Pictures don't lie. They offered me $234.00 Worst moving company in the DFW area. They moved my bedroom suite and refrigerator and damaged 5 out of the 6 items. The movers took picture's and said they have a repair company that they work with and will get with the office and schedule the repairs. I called the office and they said that is incorrect information and that I need to take pictures and send to them to review. I did and they offered me $234.00 for a Thomas Kinkade Collection Bedroom Suite that cost approx. $10,000.00. 1 Person moved the furniture down the steps on a dolly and it hit each step hard cracking, denting and now 1 drawer will not open and close correctly. If they would have used 2 people to take it down the stairs, if might not have damaged it. I also got an estimate from a furniture repair company and they refused to pay for the repairs. I had to file a small claims lawsuit because they refused to repair my bedroom suite and the lawsuit will take up to 1 year per the JP Courts. Read More

Jon R.

Aubrey, TX

2017-10-14

A few years ago my mother used their services and was very happy with them. She called them up for some repeat business but it seems they are no longer in the moving business but rather in the business of milking trouser snakes in a very unenthused manner. What I mean to say is is they will take your money but leave rooms unfinished for you to clear out yourself after telling you everything is finished. If you call Ryan the manager he wont discuss your experience to find out what happened but he'll gladly yell at you like he did to my mother, an elderly lady who lives alone, like it was her fault for his employees incompetence. The best part about their mediocrity is that they also break your items, free of charge. If you want to ask them about any such issues theyll tell you to expect a customer service call just like when you went to that job interview and they told you "dont call us. We'll call you." Remember that? Where you never got a call back because they weren't interested in working with you? I understand that with matters like these it's not necessary to joke and I agree because they are hands down the biggest joke themselves. Dont waste your money. Avoid them like leprosy. Pros: Some work will get done but not all Cons: Everything else. Read More

Jon R.

Aubrey, TX

2017-10-14

A few years ago my mother used their services and was very happy with them. She called them up for some repeat business but it seems they are no longer in the moving business but rather in the business of milking trouser snakes in a very unenthused manner. What I mean to say is is they will take your money but leave rooms unfinished for you to clear out yourself after telling you everything is finished. If you call Ryan the manager he wont discuss your experience to find out what happened but he'll gladly yell at you like he did to my mother, an elderly lady who lives alone, like it was her fault for his employees incompetence. The best part about their mediocrity is that they also break your items, free of charge. If you want to ask them about any such issues theyll tell you to expect a customer service call just like when you went to that job interview and they told you "dont call us. We'll call you." Remember that? Where you never got a call back because they weren't interested in working with you? I understand that with matters like these it's not necessary to joke and I agree because they are hands down the biggest joke themselves. Dont waste your money. Avoid them like leprosy. Pros: Some work will get done but not all Cons: Everything else. Read More

Michael F.

Richardson, TX

2017-04-26

So is this your idea of a good move first you under qoute about three times the actual amount that you charged us the quote was 366 you charged $900 and along the way your guy gets hurt twist his ankle and he can no longer work efficiently so I get to help move my own stuff that I hired you guys for which is amazing as you can see by the picture I moved all that stuff by myself just to help make sure you didn't charge us anymore I still got to move all that stuff and more with my fiance. I had to help the other guy move a washer, a dresser, a mattress, and a bunch of boxes upstairs sounds like you all are an awesome company can't even do what's right you offer a 5% discount to my fiance after overcharging her and then you graciously take off 15 minutes and said it'll be somewhat of a discount. I paid you $900 and I had to help you move. Such an awesome company I highly recommend you ..... not Read More

Michael F.

Richardson, TX

2017-04-26

So is this your idea of a good move first you under qoute about three times the actual amount that you charged us the quote was 366 you charged $900 and along the way your guy gets hurt twist his ankle and he can no longer work efficiently so I get to help move my own stuff that I hired you guys for which is amazing as you can see by the picture I moved all that stuff by myself just to help make sure you didn't charge us anymore I still got to move all that stuff and more with my fiance. I had to help the other guy move a washer, a dresser, a mattress, and a bunch of boxes upstairs sounds like you all are an awesome company can't even do what's right you offer a 5% discount to my fiance after overcharging her and then you graciously take off 15 minutes and said it'll be somewhat of a discount. I paid you $900 and I had to help you move. Such an awesome company I highly recommend you ..... not Read More

Michael F.

Richardson, TX

2017-04-26

So is this your idea of a good move first you under qoute about three times the actual amount that you charged us the quote was 366 you charged $900 and along the way your guy gets hurt twist his ankle and he can no longer work efficiently so I get to help move my own stuff that I hired you guys for which is amazing as you can see by the picture I moved all that stuff by myself just to help make sure you didn't charge us anymore I still got to move all that stuff and more with my fiance. I had to help the other guy move a washer, a dresser, a mattress, and a bunch of boxes upstairs sounds like you all are an awesome company can't even do what's right you offer a 5% discount to my fiance after overcharging her and then you graciously take off 15 minutes and said it'll be somewhat of a discount. I paid you $900 and I had to help you move. Such an awesome company I highly recommend you ..... not Read More

Michael F.

Richardson, TX

2017-04-26

So is this your idea of a good move first you under qoute about three times the actual amount that you charged us the quote was 366 you charged $900 and along the way your guy gets hurt twist his ankle and he can no longer work efficiently so I get to help move my own stuff that I hired you guys for which is amazing as you can see by the picture I moved all that stuff by myself just to help make sure you didn't charge us anymore I still got to move all that stuff and more with my fiance. I had to help the other guy move a washer, a dresser, a mattress, and a bunch of boxes upstairs sounds like you all are an awesome company can't even do what's right you offer a 5% discount to my fiance after overcharging her and then you graciously take off 15 minutes and said it'll be somewhat of a discount. I paid you $900 and I had to help you move. Such an awesome company I highly recommend you ..... not Read More

Christi P.

Dallas, TX

2016-06-02

I was moving from a 1 bedroom & 1 study apartment, that was approximately 1000 sq ft, to a 3 story condo that was 3.2 miles away. I was told that I would have 3 guys who would be moving my furniture. I even asked how long a move of this size would be and was told ~5-6 hours with this amount of Staff. The move took from 8AM to 5PM. I have many complaints on how this move was performed. It took over 5 hours to load the truck with my stuff from my old apartment. I did not see 1 of the workers most of the morning. Once arrived to my new condo, in order to make things go quicker I ended up moving my chairs, stools, and a majority of the lighter boxes upstairs to the second floor. While moving my furniture inside by your crew, my walls & furniture were scratched and damaged. Do NOT use them! They also charge 12% fee of gas... Ended up more than $200. Read More

Christi P.

Dallas, TX

2016-06-02

I was moving from a 1 bedroom & 1 study apartment, that was approximately 1000 sq ft, to a 3 story condo that was 3.2 miles away. I was told that I would have 3 guys who would be moving my furniture. I even asked how long a move of this size would be and was told ~5-6 hours with this amount of Staff. The move took from 8AM to 5PM. I have many complaints on how this move was performed. It took over 5 hours to load the truck with my stuff from my old apartment. I did not see 1 of the workers most of the morning. Once arrived to my new condo, in order to make things go quicker I ended up moving my chairs, stools, and a majority of the lighter boxes upstairs to the second floor. While moving my furniture inside by your crew, my walls & furniture were scratched and damaged. Do NOT use them! They also charge 12% fee of gas... Ended up more than $200. Read More

Christi P.

Dallas, TX

2016-06-02

I was moving from a 1 bedroom & 1 study apartment, that was approximately 1000 sq ft, to a 3 story condo that was 3.2 miles away. I was told that I would have 3 guys who would be moving my furniture. I even asked how long a move of this size would be and was told ~5-6 hours with this amount of Staff. The move took from 8AM to 5PM. I have many complaints on how this move was performed. It took over 5 hours to load the truck with my stuff from my old apartment. I did not see 1 of the workers most of the morning. Once arrived to my new condo, in order to make things go quicker I ended up moving my chairs, stools, and a majority of the lighter boxes upstairs to the second floor. While moving my furniture inside by your crew, my walls & furniture were scratched and damaged. Do NOT use them! They also charge 12% fee of gas... Ended up more than $200. Read More

Christi P.

Dallas, TX

2016-06-02

I was moving from a 1 bedroom & 1 study apartment, that was approximately 1000 sq ft, to a 3 story condo that was 3.2 miles away. I was told that I would have 3 guys who would be moving my furniture. I even asked how long a move of this size would be and was told ~5-6 hours with this amount of Staff. The move took from 8AM to 5PM. I have many complaints on how this move was performed. It took over 5 hours to load the truck with my stuff from my old apartment. I did not see 1 of the workers most of the morning. Once arrived to my new condo, in order to make things go quicker I ended up moving my chairs, stools, and a majority of the lighter boxes upstairs to the second floor. While moving my furniture inside by your crew, my walls & furniture were scratched and damaged. Do NOT use them! They also charge 12% fee of gas... Ended up more than $200. Read More

Alex M.

Plano, TX

2014-06-24

I stayed with my girlfriend as she moved this weekend to make sure things went smoothly with her movers. She hired All My Sons to move her boxes and furniture, and though the guys seemed nice enough, they did a horrible job. First of all, the didn't call her 24-48 hours before her move to confirm. She had to call them late Friday to make sure they were showing up on Saturday. The man she talked to said it would be 12-2, but by 1:50 she hadn't heard anything so we called again. The guy on the phone was rude, saying their window was until 2:30 and they would call 20-30 min before arriving. We got a call from the mover at exactly 2:30 staying in slang filled English that they were "here." We got them inside and started the move. The guy kept saying "baby girl, we got this" to my girlfriend. We ran out of tape and were going to pick some up from the minimarts downstairs when he said, nah babygirl, that's included in your move. So we used his stupid tape. When the bill came he tacked on $49 for tape! Deceptive BS. They also charged a full hour ($139) for travel PLUS $71 for fuel! Then the 2.25 hour move. The guys had a bet with their boss to move me in 2 hours flat which resulted in several broken dishes, a scratch on the front of her brand new LG front loading dryer, boxes stacked sideways and upside down, a lost wheel from her bed frame (bed now sits sideways) AND a busted hard drive which held her entire design portfolio and photos from her study abroad trip to Italy. WORST MOVING EXPERIENCE EVER. I attached a photo of her dishes that she texted me. If you love ruined possessions and prices that should include packing, moving, unpacking, decorating and an hour long massage, choose All My Sons and get pretty much NONE of that. --oh yeah, one of the guys had a full phone conversation with his girl friend mid-move too. Read More

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