Ace Relocation Systems, Inc. - Atlas Van Lines
Reviews 187 | Images 8
4.11
Ace Relocation Systems, Inc. - Atlas Van Lines, 5608 Eastgate Dr, San Diego, CA 92121, USA
Moving Services:Local Movers, Long Distance Movers, International Moving Companies, Senior Movers, Auto Transport Services, Corporate Relocation Services, Office Movers, Military Movers, Junk Removal, Commercial Relocation
Years In Business: 57
Agent Of
Ace Relocation Systems, Inc. - Atlas Van Lines Moving Stories
Taylor P.
Bankers Hill, San Diego, CA
2020-11-04
If you're moving out of seas, I IMPLORE YOU TO NEVER USE THIS COMPANY. The crew destroyed treasured belongings and the manager, Anthony Johnson held zero accountability or a response when my family and I voiced our heartbreak and concerns. Instead, all we got back was a message from the reimbursement company so now I am implied to give this review about the San Diego Ace Relocation Company.
Due to Covid, my husband and I had to step in & out of the apartment when the company sent at least 9 people to pack our belongings in our two bed, one bath apartment and I CANNOT stress enough how TERRIBLY THEY "PACKED" OUR BELONGINGS. The crew that packed our belongings threw glass (a coffee pot) on top of my fridge pictures, tupperware and various items in my kitchen causing me to cut my hand open upon opening the "crate" that they call boxes. It is just a paper that they throw your items into, bag them and tape it up like a gift wrap. However, they still record it as a crate in your invoice. We have had over $1500-$2,000 in damages because of the crew members who packed our belongings.
My wedding dress, my husbands Airforce Service Dress were all abruptly thrown into a box and now they are ruined from being crumbled and the mildew that accumulated in storage. My wedding tiara is also completely bent and unusable. Whoever packed the kitchen also took it upon themselves to shove spices/seasonings, hospital prescribed ibuprofen and epsom salt into the paper wrapping with my Tupperware and as a result, all of my items are bent and covered with all kinds of substances.
My pictures frames are bent, two broken, and even my dog of 13 years who recently passed away had her paw molds and old collars thrown into the bottom of wrapping paper with a handmade dream catcher, that is now bent.
The items in my bedroom were also thrown into paper and wrapped and jammed together and now bent. My jewelry stand that my wedding tiara was also thrown in and damaged WITH my tiara that was well over $100.
My husbands $700 desktop was never even wrapped throughout its shipment and is completely broken. Even his motorcycle helmet is badly scratched. Our main coffee table was disassembled and the parts to reassemble were not given or packed. Two of my lampshades were bent and disfigured.
When unpacking the kitchen dishware and other fragile items, our heavy 5lb cast iron skillet was placed haphazardly on the top of all of our fragile items (glass dishes and fragile apothecary jars). Our sharp kitchen knives were thrown in the box with our dishes without any proper labeling. This type of carelessness also resulted in bodily damage, which I have reluctantly recorded at the time that it happened.
I would also like to point out that the Packing Inventory states that there were 48 "cartons." I numbered each BOX that we received and counted 20 BOXES. That means 28 of our items listed "cartons" were discarded into paper, wrapped and taped together which resulted in numerous damages as well as bodily damage, which I would like to point out once again. The packing paper is also pictured which reached the top of the ceiling in my house, further concluding that our items were wrapped in PAPER.
My family and I have several damages to our items and after going two months without our stuff, we were heartbroken and distraught to discover our stuff treated the way that that they were. I voiced every one of these concerns, word for word with Anthony Johnson and never got a reply so I'd like the public to know what you're getting with his staff. Here is a link of the damages and mistreatment of mine and my families belongings for those who have highly valued and irreplaceable (signed posters, handmade arts & crafts) items.
If you and your family have irreplaceable items, I strongly urge you to give this link a look and see how they treated us and ask why they would allow this with zero accountability from management and/or staff.
*Update: Ace Relocation has replied to two of my reviews claiming that I was contacted several times which is false. I instructed the manager as well as two ladies that we're helping with the claims process several times that we are in Germany and therefore, cannot receive phone calls from the state side. The same night that I spoke with the claims department, I expressed to the manager of the San Diego branch that the only way we can be contacted is through email.
My last email to him was on October 28th and on November 4th, I posted my review and the same day he finally sent me an email back regarding the situation. My husband and I took it upon ourselves and made several attempts to call him via a phone call app (allowing us to call into the states) before he was finally in his office. All he told us was that he spoke to his team about the issue and emailed us the reimbursement information. Read More
Taylor P.
Bankers Hill, San Diego, CA
2020-11-04
If you're moving out of seas, I IMPLORE YOU TO NEVER USE THIS COMPANY. The crew destroyed treasured belongings and the manager, Anthony Johnson held zero accountability or a response when my family and I voiced our heartbreak and concerns. Instead, all we got back was a message from the reimbursement company so now I am implied to give this review about the San Diego Ace Relocation Company.
Due to Covid, my husband and I had to step in & out of the apartment when the company sent at least 9 people to pack our belongings in our two bed, one bath apartment and I CANNOT stress enough how TERRIBLY THEY "PACKED" OUR BELONGINGS. The crew that packed our belongings threw glass (a coffee pot) on top of my fridge pictures, tupperware and various items in my kitchen causing me to cut my hand open upon opening the "crate" that they call boxes. It is just a paper that they throw your items into, bag them and tape it up like a gift wrap. However, they still record it as a crate in your invoice. We have had over $1500-$2,000 in damages because of the crew members who packed our belongings.
My wedding dress, my husbands Airforce Service Dress were all abruptly thrown into a box and now they are ruined from being crumbled and the mildew that accumulated in storage. My wedding tiara is also completely bent and unusable. Whoever packed the kitchen also took it upon themselves to shove spices/seasonings, hospital prescribed ibuprofen and epsom salt into the paper wrapping with my Tupperware and as a result, all of my items are bent and covered with all kinds of substances.
My pictures frames are bent, two broken, and even my dog of 13 years who recently passed away had her paw molds and old collars thrown into the bottom of wrapping paper with a handmade dream catcher, that is now bent.
The items in my bedroom were also thrown into paper and wrapped and jammed together and now bent. My jewelry stand that my wedding tiara was also thrown in and damaged WITH my tiara that was well over $100.
My husbands $700 desktop was never even wrapped throughout its shipment and is completely broken. Even his motorcycle helmet is badly scratched. Our main coffee table was disassembled and the parts to reassemble were not given or packed. Two of my lampshades were bent and disfigured.
When unpacking the kitchen dishware and other fragile items, our heavy 5lb cast iron skillet was placed haphazardly on the top of all of our fragile items (glass dishes and fragile apothecary jars). Our sharp kitchen knives were thrown in the box with our dishes without any proper labeling. This type of carelessness also resulted in bodily damage, which I have reluctantly recorded at the time that it happened.
I would also like to point out that the Packing Inventory states that there were 48 "cartons." I numbered each BOX that we received and counted 20 BOXES. That means 28 of our items listed "cartons" were discarded into paper, wrapped and taped together which resulted in numerous damages as well as bodily damage, which I would like to point out once again. The packing paper is also pictured which reached the top of the ceiling in my house, further concluding that our items were wrapped in PAPER.
My family and I have several damages to our items and after going two months without our stuff, we were heartbroken and distraught to discover our stuff treated the way that that they were. I voiced every one of these concerns, word for word with Anthony Johnson and never got a reply so I'd like the public to know what you're getting with his staff. Here is a link of the damages and mistreatment of mine and my families belongings for those who have highly valued and irreplaceable (signed posters, handmade arts & crafts) items.
If you and your family have irreplaceable items, I strongly urge you to give this link a look and see how they treated us and ask why they would allow this with zero accountability from management and/or staff.
*Update: Ace Relocation has replied to two of my reviews claiming that I was contacted several times which is false. I instructed the manager as well as two ladies that we're helping with the claims process several times that we are in Germany and therefore, cannot receive phone calls from the state side. The same night that I spoke with the claims department, I expressed to the manager of the San Diego branch that the only way we can be contacted is through email.
My last email to him was on October 28th and on November 4th, I posted my review and the same day he finally sent me an email back regarding the situation. My husband and I took it upon ourselves and made several attempts to call him via a phone call app (allowing us to call into the states) before he was finally in his office. All he told us was that he spoke to his team about the issue and emailed us the reimbursement information. Read More
Taylor P.
Bankers Hill, San Diego, CA
2020-11-04
If you're moving out of seas, I IMPLORE YOU TO NEVER USE THIS COMPANY. The crew destroyed treasured belongings and the manager, Anthony Johnson held zero accountability or a response when my family and I voiced our heartbreak and concerns. Instead, all we got back was a message from the reimbursement company so now I am implied to give this review about the San Diego Ace Relocation Company.
Due to Covid, my husband and I had to step in & out of the apartment when the company sent at least 9 people to pack our belongings in our two bed, one bath apartment and I CANNOT stress enough how TERRIBLY THEY "PACKED" OUR BELONGINGS. The crew that packed our belongings threw glass (a coffee pot) on top of my fridge pictures, tupperware and various items in my kitchen causing me to cut my hand open upon opening the "crate" that they call boxes. It is just a paper that they throw your items into, bag them and tape it up like a gift wrap. However, they still record it as a crate in your invoice. We have had over $1500-$2,000 in damages because of the crew members who packed our belongings.
My wedding dress, my husbands Airforce Service Dress were all abruptly thrown into a box and now they are ruined from being crumbled and the mildew that accumulated in storage. My wedding tiara is also completely bent and unusable. Whoever packed the kitchen also took it upon themselves to shove spices/seasonings, hospital prescribed ibuprofen and epsom salt into the paper wrapping with my Tupperware and as a result, all of my items are bent and covered with all kinds of substances.
My pictures frames are bent, two broken, and even my dog of 13 years who recently passed away had her paw molds and old collars thrown into the bottom of wrapping paper with a handmade dream catcher, that is now bent.
The items in my bedroom were also thrown into paper and wrapped and jammed together and now bent. My jewelry stand that my wedding tiara was also thrown in and damaged WITH my tiara that was well over $100.
My husbands $700 desktop was never even wrapped throughout its shipment and is completely broken. Even his motorcycle helmet is badly scratched. Our main coffee table was disassembled and the parts to reassemble were not given or packed. Two of my lampshades were bent and disfigured.
When unpacking the kitchen dishware and other fragile items, our heavy 5lb cast iron skillet was placed haphazardly on the top of all of our fragile items (glass dishes and fragile apothecary jars). Our sharp kitchen knives were thrown in the box with our dishes without any proper labeling. This type of carelessness also resulted in bodily damage, which I have reluctantly recorded at the time that it happened.
I would also like to point out that the Packing Inventory states that there were 48 "cartons." I numbered each BOX that we received and counted 20 BOXES. That means 28 of our items listed "cartons" were discarded into paper, wrapped and taped together which resulted in numerous damages as well as bodily damage, which I would like to point out once again. The packing paper is also pictured which reached the top of the ceiling in my house, further concluding that our items were wrapped in PAPER.
My family and I have several damages to our items and after going two months without our stuff, we were heartbroken and distraught to discover our stuff treated the way that that they were. I voiced every one of these concerns, word for word with Anthony Johnson and never got a reply so I'd like the public to know what you're getting with his staff. Here is a link of the damages and mistreatment of mine and my families belongings for those who have highly valued and irreplaceable (signed posters, handmade arts & crafts) items.
If you and your family have irreplaceable items, I strongly urge you to give this link a look and see how they treated us and ask why they would allow this with zero accountability from management and/or staff.
*Update: Ace Relocation has replied to two of my reviews claiming that I was contacted several times which is false. I instructed the manager as well as two ladies that we're helping with the claims process several times that we are in Germany and therefore, cannot receive phone calls from the state side. The same night that I spoke with the claims department, I expressed to the manager of the San Diego branch that the only way we can be contacted is through email.
My last email to him was on October 28th and on November 4th, I posted my review and the same day he finally sent me an email back regarding the situation. My husband and I took it upon ourselves and made several attempts to call him via a phone call app (allowing us to call into the states) before he was finally in his office. All he told us was that he spoke to his team about the issue and emailed us the reimbursement information. Read More
Taylor P.
Bankers Hill, San Diego, CA
2020-11-04
If you're moving out of seas, I IMPLORE YOU TO NEVER USE THIS COMPANY. The crew destroyed treasured belongings and the manager, Anthony Johnson held zero accountability or a response when my family and I voiced our heartbreak and concerns. Instead, all we got back was a message from the reimbursement company so now I am implied to give this review about the San Diego Ace Relocation Company.
Due to Covid, my husband and I had to step in & out of the apartment when the company sent at least 9 people to pack our belongings in our two bed, one bath apartment and I CANNOT stress enough how TERRIBLY THEY "PACKED" OUR BELONGINGS. The crew that packed our belongings threw glass (a coffee pot) on top of my fridge pictures, tupperware and various items in my kitchen causing me to cut my hand open upon opening the "crate" that they call boxes. It is just a paper that they throw your items into, bag them and tape it up like a gift wrap. However, they still record it as a crate in your invoice. We have had over $1500-$2,000 in damages because of the crew members who packed our belongings.
My wedding dress, my husbands Airforce Service Dress were all abruptly thrown into a box and now they are ruined from being crumbled and the mildew that accumulated in storage. My wedding tiara is also completely bent and unusable. Whoever packed the kitchen also took it upon themselves to shove spices/seasonings, hospital prescribed ibuprofen and epsom salt into the paper wrapping with my Tupperware and as a result, all of my items are bent and covered with all kinds of substances.
My pictures frames are bent, two broken, and even my dog of 13 years who recently passed away had her paw molds and old collars thrown into the bottom of wrapping paper with a handmade dream catcher, that is now bent.
The items in my bedroom were also thrown into paper and wrapped and jammed together and now bent. My jewelry stand that my wedding tiara was also thrown in and damaged WITH my tiara that was well over $100.
My husbands $700 desktop was never even wrapped throughout its shipment and is completely broken. Even his motorcycle helmet is badly scratched. Our main coffee table was disassembled and the parts to reassemble were not given or packed. Two of my lampshades were bent and disfigured.
When unpacking the kitchen dishware and other fragile items, our heavy 5lb cast iron skillet was placed haphazardly on the top of all of our fragile items (glass dishes and fragile apothecary jars). Our sharp kitchen knives were thrown in the box with our dishes without any proper labeling. This type of carelessness also resulted in bodily damage, which I have reluctantly recorded at the time that it happened.
I would also like to point out that the Packing Inventory states that there were 48 "cartons." I numbered each BOX that we received and counted 20 BOXES. That means 28 of our items listed "cartons" were discarded into paper, wrapped and taped together which resulted in numerous damages as well as bodily damage, which I would like to point out once again. The packing paper is also pictured which reached the top of the ceiling in my house, further concluding that our items were wrapped in PAPER.
My family and I have several damages to our items and after going two months without our stuff, we were heartbroken and distraught to discover our stuff treated the way that that they were. I voiced every one of these concerns, word for word with Anthony Johnson and never got a reply so I'd like the public to know what you're getting with his staff. Here is a link of the damages and mistreatment of mine and my families belongings for those who have highly valued and irreplaceable (signed posters, handmade arts & crafts) items.
If you and your family have irreplaceable items, I strongly urge you to give this link a look and see how they treated us and ask why they would allow this with zero accountability from management and/or staff.
*Update: Ace Relocation has replied to two of my reviews claiming that I was contacted several times which is false. I instructed the manager as well as two ladies that we're helping with the claims process several times that we are in Germany and therefore, cannot receive phone calls from the state side. The same night that I spoke with the claims department, I expressed to the manager of the San Diego branch that the only way we can be contacted is through email.
My last email to him was on October 28th and on November 4th, I posted my review and the same day he finally sent me an email back regarding the situation. My husband and I took it upon ourselves and made several attempts to call him via a phone call app (allowing us to call into the states) before he was finally in his office. All he told us was that he spoke to his team about the issue and emailed us the reimbursement information. Read More
J A Martin
2020-07-26
Jean Marie-christine
2019-07-18
I am moving overseas and I just left 5 awesome guys. Very fast, very friendly, helpful. Cleaning service was perfect: They did a great job. you are the best guys. If you are moving , call them, during 2 days, guys you were amazing !!!! Best moving agents. Congratulations.👏🏻👏🏻 Read More
Danielle H.
Hollywood, Los Angeles, CA
2018-01-04
Bed bugs!!!! Do not use them! Never had anything like bed bugs before but as soon as they dropped off our furniture (and mattress) after being in their storage facility we started getting bitten.
Had to throw away our nice Tempurpedic mattress and buy a new one... still one month later still getting bites from the infestation they gave us. Now paying to an exterminator to treat the whole house.
So far the cost from their bed bugs has surpassed the entire cost of the move!
Also, let me add- their response to this whole ordeal:
"Unfortunately this is not covered under you valuation & would be denied." Read More
