A1 Freeman Moving Group Houston
Reviews 208 | Images 11
3.90
9619 Kirkton Drive, Houston, TX 77095, USA
Moving Services:Local Movers, Long Distance Movers, International Moving Companies, Auto Transport Services, Office Movers, Commercial Relocation
Years In Business: 49
Agent Of
A1 Freeman Moving Group Houston Moving Stories
Mohammad Kassim
2023-08-19
BEWARE of this company. Sure they gave us the lowest rate, but at the end of the day I would have gone with the more expensive movers because they probably have an ounce of respect for their clients. Everything that could go wrong with this move went wrong. We were given a delivery date estimate of 7/2 - 7/6. We had to call multiple times to get them to give us an actual delivery date. We finally get a call that our stuff would arrive 7/10 (when you’re in an empty house this feels like an eternity). When the delivering company finally delivered our stuff they commented on how whoever moved/stored our belongings didn’t even try to be careful. It’s sad when the delivering company is disgusted with how your furniture and boxes were handled. More than half of our boxes were squished, furniture heavily scratched, dresser completely snapped and broken. We were assured that our furniture would be wrapped in blankets but that was obviously not the case. We understand that accidents happen but this was just completely careless. We had paid more for insurance to cover this type of damage. They had an estimate company (also terrible) come to look at our damaged furniture and I gave receipts for the furniture as well. They offered a few hundred dollars for each piece of furniture. This furniture was a year old in perfect condition before the move and worth thousands of dollars. When I let them know that we paid for insurance to cover up to $30,000 we expected them to honor that and a few hundred isn’t going to cover our dining table for example, they basically told us too bad and they only cover things in full that aren’t usable. So if you’re looking for a reliable company with decent customer service that will not destroy your belongings, this is not the place for you!! Read More
Mohammad Kassim
2023-08-19
BEWARE of this company. Sure they gave us the lowest rate, but at the end of the day I would have gone with the more expensive movers because they probably have an ounce of respect for their clients. Everything that could go wrong with this move went wrong. We were given a delivery date estimate of 7/2 - 7/6. We had to call multiple times to get them to give us an actual delivery date. We finally get a call that our stuff would arrive 7/10 (when you’re in an empty house this feels like an eternity). When the delivering company finally delivered our stuff they commented on how whoever moved/stored our belongings didn’t even try to be careful. It’s sad when the delivering company is disgusted with how your furniture and boxes were handled. More than half of our boxes were squished, furniture heavily scratched, dresser completely snapped and broken. We were assured that our furniture would be wrapped in blankets but that was obviously not the case. We understand that accidents happen but this was just completely careless. We had paid more for insurance to cover this type of damage. They had an estimate company (also terrible) come to look at our damaged furniture and I gave receipts for the furniture as well. They offered a few hundred dollars for each piece of furniture. This furniture was a year old in perfect condition before the move and worth thousands of dollars. When I let them know that we paid for insurance to cover up to $30,000 we expected them to honor that and a few hundred isn’t going to cover our dining table for example, they basically told us too bad and they only cover things in full that aren’t usable. So if you’re looking for a reliable company with decent customer service that will not destroy your belongings, this is not the place for you!! Read More
Mohammad Kassim
2023-08-19
BEWARE of this company. Sure they gave us the lowest rate, but at the end of the day I would have gone with the more expensive movers because they probably have an ounce of respect for their clients. Everything that could go wrong with this move went wrong. We were given a delivery date estimate of 7/2 - 7/6. We had to call multiple times to get them to give us an actual delivery date. We finally get a call that our stuff would arrive 7/10 (when you’re in an empty house this feels like an eternity). When the delivering company finally delivered our stuff they commented on how whoever moved/stored our belongings didn’t even try to be careful. It’s sad when the delivering company is disgusted with how your furniture and boxes were handled. More than half of our boxes were squished, furniture heavily scratched, dresser completely snapped and broken. We were assured that our furniture would be wrapped in blankets but that was obviously not the case. We understand that accidents happen but this was just completely careless. We had paid more for insurance to cover this type of damage. They had an estimate company (also terrible) come to look at our damaged furniture and I gave receipts for the furniture as well. They offered a few hundred dollars for each piece of furniture. This furniture was a year old in perfect condition before the move and worth thousands of dollars. When I let them know that we paid for insurance to cover up to $30,000 we expected them to honor that and a few hundred isn’t going to cover our dining table for example, they basically told us too bad and they only cover things in full that aren’t usable. So if you’re looking for a reliable company with decent customer service that will not destroy your belongings, this is not the place for you!! Read More
Mohammad Kassim
2023-08-19
BEWARE of this company. Sure they gave us the lowest rate, but at the end of the day I would have gone with the more expensive movers because they probably have an ounce of respect for their clients. Everything that could go wrong with this move went wrong. We were given a delivery date estimate of 7/2 - 7/6. We had to call multiple times to get them to give us an actual delivery date. We finally get a call that our stuff would arrive 7/10 (when you’re in an empty house this feels like an eternity). When the delivering company finally delivered our stuff they commented on how whoever moved/stored our belongings didn’t even try to be careful. It’s sad when the delivering company is disgusted with how your furniture and boxes were handled. More than half of our boxes were squished, furniture heavily scratched, dresser completely snapped and broken. We were assured that our furniture would be wrapped in blankets but that was obviously not the case. We understand that accidents happen but this was just completely careless. We had paid more for insurance to cover this type of damage. They had an estimate company (also terrible) come to look at our damaged furniture and I gave receipts for the furniture as well. They offered a few hundred dollars for each piece of furniture. This furniture was a year old in perfect condition before the move and worth thousands of dollars. When I let them know that we paid for insurance to cover up to $30,000 we expected them to honor that and a few hundred isn’t going to cover our dining table for example, they basically told us too bad and they only cover things in full that aren’t usable. So if you’re looking for a reliable company with decent customer service that will not destroy your belongings, this is not the place for you!! Read More
WILL
2022-08-14
This location sucks. Am a truck driver and I came to drop a load and these people don’t even have a sign indicating the truck entrance. 🤯And all gates are closed. Read More
Christine R.
San Diego, CA
2022-03-04
They got back to me. Thank you yelp for giving me an outlet to voice my frustration and a place where A1 Freeman would see my concerns! Read More
Reynetta Pope
2022-03-01
Arrived 1 hour before my 8am appointment. Was given a door and unloaded immediately. Thanks for the quick unload, will deliver again. Read More
Reynetta Pope
2022-03-01
Arrived 1 hour before my 8am appointment. Was given a door and unloaded immediately. Thanks for the quick unload, will deliver again. Read More
Reynetta Pope
2022-03-01
Arrived 1 hour before my 8am appointment. Was given a door and unloaded immediately. Thanks for the quick unload, will deliver again. Read More
K Bhatt
2019-08-12
We moved from Houston to Tampa in July 2018 and A1 Freeman performed a poor service of our household goods relocation, and its storage as detailed below. Their insurance agency also denied reimbursement for damages to many items and only gave a small amount. We are now left with many damaged goods because of the poor service or moving and storage of our items. Because of their denials and throwing book at us, we even had a transportation/moving company to inspect the way these guys had stored our items and they wrote a report state that the service provided was not professional and the storage service was bad. To demonstrate this, pictures have been attached to this report. These pictures were taken as was found. Lastly, we had used A1Freeman to relocate my research laboratory materials and equipments as well. A1Feeman and STI similarly performed the service poorly, with lost computers (resulting in permanent loss of research data) and heavily damaged equipments costing us much money). A1Freeman and STI refused even to look at the matter or send an adjuster, instead, denied everything, same pattern of business practice. This is despite our obtaining an insurance policy for $600,000. The university has now banned them from doing business with the university.
Here is the excerpt from the inspection--as found: As per your request, we inspected and then moved your belongings that were stored at CubeSmart storage facility. You stated that these items that were stored were packed in Houston and then directly moved to the mini storage unit by A1Freeman agency using their agents and North American Van Lines in late July 2018. In our inspection, we note.. major issues as follows:
1) We found that the Steinway piano was not on Piano board, or protected with sleeves, a standard procedure for long-distance moving and storage. It was wrapped with cloth and saran wrap and was placed on its side on a concrete floor (see Picture).
2) The piano legs were not wrapped using any wrapping papers, or boxed, and stored poorly. Some of them were stored next to a garden saw (Picture). There were scratches on the piano legs.
3) The other delicate components of Piano such as part of the pedal mechanism of the piano were also stored without wrapping or boxing.
4) The rosewood formal dining table or its legs were also stored without any wrapping and the table had a gash across in the middle (Picture).
5) Sharp objects were stored next to delicate items such as leather sofa (unwrapped).
6) Antique chest was found in broken, dismantled state (Picture). In our opinion, none of the above constitutes as professional moving and storage service.
We have complained to the BBB, but could not see any resolution of this problem. Read More
K Bhatt
2019-08-12
We moved from Houston to Tampa in July 2018 and A1 Freeman performed a poor service of our household goods relocation, and its storage as detailed below. Their insurance agency also denied reimbursement for damages to many items and only gave a small amount. We are now left with many damaged goods because of the poor service or moving and storage of our items. Because of their denials and throwing book at us, we even had a transportation/moving company to inspect the way these guys had stored our items and they wrote a report state that the service provided was not professional and the storage service was bad. To demonstrate this, pictures have been attached to this report. These pictures were taken as was found. Lastly, we had used A1Freeman to relocate my research laboratory materials and equipments as well. A1Feeman and STI similarly performed the service poorly, with lost computers (resulting in permanent loss of research data) and heavily damaged equipments costing us much money). A1Freeman and STI refused even to look at the matter or send an adjuster, instead, denied everything, same pattern of business practice. This is despite our obtaining an insurance policy for $600,000. The university has now banned them from doing business with the university.
Here is the excerpt from the inspection--as found: As per your request, we inspected and then moved your belongings that were stored at CubeSmart storage facility. You stated that these items that were stored were packed in Houston and then directly moved to the mini storage unit by A1Freeman agency using their agents and North American Van Lines in late July 2018. In our inspection, we note.. major issues as follows:
1) We found that the Steinway piano was not on Piano board, or protected with sleeves, a standard procedure for long-distance moving and storage. It was wrapped with cloth and saran wrap and was placed on its side on a concrete floor (see Picture).
2) The piano legs were not wrapped using any wrapping papers, or boxed, and stored poorly. Some of them were stored next to a garden saw (Picture). There were scratches on the piano legs.
3) The other delicate components of Piano such as part of the pedal mechanism of the piano were also stored without wrapping or boxing.
4) The rosewood formal dining table or its legs were also stored without any wrapping and the table had a gash across in the middle (Picture).
5) Sharp objects were stored next to delicate items such as leather sofa (unwrapped).
6) Antique chest was found in broken, dismantled state (Picture). In our opinion, none of the above constitutes as professional moving and storage service.
We have complained to the BBB, but could not see any resolution of this problem. Read More