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Jennifer Williams

2022-11-27

I have been reluctant leaving a review, however the more we unpack & figure out what the pieces used to be, the more irritated, angry, & saddened we are regarding our items. We hired A Kings Son Moving to not only help us unload our moving truck, but three trailers from the ABF Depot in Waco. We were very impressed seeing the near perfect score rating online from previous customers. When we called to make arrangements, we were greeted with positivity & a can-do attitude. We were very appreciative of the flexibility from them due to the trailers staggering in the ABF Depot. This is what we observed the days the movers were here; they would work hard in the morning, then dragged after lunch. The younger members of the crew kept looking & playing around with their phones for some reason or another, complained saying “you guys have too much stuff”, & really were not careful with our property. We noticed when they were unloading their truck, things seemed to be tossed around & not very secure. They would stack heavy boxes/bins on top of lighter boxes/bins causing them to buckle under pressure & several of those boxes/bins contained fragile items which ultimately were decimated. My wife observed a few of the crew members tossing things around with no thought & were not courteous with our property. Someone from your team took it upon themselves to STEP on top of bins that were labeled fragile. The movers asked us to direct them on where to place the boxes/bins & furniture as they unloaded, yet it does not seem our directions helped because we are finding our stuff wherever they decided to place them. On the second day, we had to work with them just to keep them motivated so they could get the job done – this tactic seemed to work the day before. We noticed that the movers were actually more motivated to do their job when we were out there moving stuff off of the truck/trailer. Why is it OUR job to motivate the movers to do what they are paid to do? We intentionally hired a moving company not only to make sure things were loaded & unloaded properly; it was so we would not hurt ourselves. I was not supposed to be lifting anything heavy as I have physical disabilities as well as having knee surgery several months before. Due to the strain and heavy lifting, I was still participating in rehab two months later. When my wife called about the discrepancy of time that the movers reported they “worked”, she felt that she was being lied to regarding the times. My wife is well aware of the time they started at ABF Depot, left ABF Depot, & arrived at our home to the time they stated they were done. She does not believe the workers were being honest about their time. Then the next morning the ABF Depot called stating some of our property was left behind. This included our new $300 truck dolly we bought to help move the heavy boxes when we didn’t have help around. When I called to inform you of the unnecessary trip I had to take to Waco and back to pick up property left behind by your team, I was told I would be credited back for my troubles – still waiting on that credit. I hear you when you say your guys have been doing this for years, however, that does not make them good/great at what they do. We have broken mementos that cannot be replaced, fixed, or repaired. Some of these items were family heirlooms that were entrusted with us to take care of. We have compared our experience from the company we used in Oregon with manpower, overall time, and packing/loading time versus the experience with your crew with the same perimeters and it is a noticeable difference – even when we factor in the unloading of the trailer to the truck and download the truck at our home. Our 3-month-old sofa was so damaged and beyond repair we had to order a new one. If this is genuinely how these movers work – it is not a great representation of your company. Comparing your online reviews versus our experience, it does not even sound like the same company. Disappointed & financial depleted from damage/replacement costs. Read More

Jennifer Williams

2022-11-27

I have been reluctant leaving a review, however the more we unpack & figure out what the pieces used to be, the more irritated, angry, & saddened we are regarding our items. We hired A Kings Son Moving to not only help us unload our moving truck, but three trailers from the ABF Depot in Waco. We were very impressed seeing the near perfect score rating online from previous customers. When we called to make arrangements, we were greeted with positivity & a can-do attitude. We were very appreciative of the flexibility from them due to the trailers staggering in the ABF Depot. This is what we observed the days the movers were here; they would work hard in the morning, then dragged after lunch. The younger members of the crew kept looking & playing around with their phones for some reason or another, complained saying “you guys have too much stuff”, & really were not careful with our property. We noticed when they were unloading their truck, things seemed to be tossed around & not very secure. They would stack heavy boxes/bins on top of lighter boxes/bins causing them to buckle under pressure & several of those boxes/bins contained fragile items which ultimately were decimated. My wife observed a few of the crew members tossing things around with no thought & were not courteous with our property. Someone from your team took it upon themselves to STEP on top of bins that were labeled fragile. The movers asked us to direct them on where to place the boxes/bins & furniture as they unloaded, yet it does not seem our directions helped because we are finding our stuff wherever they decided to place them. On the second day, we had to work with them just to keep them motivated so they could get the job done – this tactic seemed to work the day before. We noticed that the movers were actually more motivated to do their job when we were out there moving stuff off of the truck/trailer. Why is it OUR job to motivate the movers to do what they are paid to do? We intentionally hired a moving company not only to make sure things were loaded & unloaded properly; it was so we would not hurt ourselves. I was not supposed to be lifting anything heavy as I have physical disabilities as well as having knee surgery several months before. Due to the strain and heavy lifting, I was still participating in rehab two months later. When my wife called about the discrepancy of time that the movers reported they “worked”, she felt that she was being lied to regarding the times. My wife is well aware of the time they started at ABF Depot, left ABF Depot, & arrived at our home to the time they stated they were done. She does not believe the workers were being honest about their time. Then the next morning the ABF Depot called stating some of our property was left behind. This included our new $300 truck dolly we bought to help move the heavy boxes when we didn’t have help around. When I called to inform you of the unnecessary trip I had to take to Waco and back to pick up property left behind by your team, I was told I would be credited back for my troubles – still waiting on that credit. I hear you when you say your guys have been doing this for years, however, that does not make them good/great at what they do. We have broken mementos that cannot be replaced, fixed, or repaired. Some of these items were family heirlooms that were entrusted with us to take care of. We have compared our experience from the company we used in Oregon with manpower, overall time, and packing/loading time versus the experience with your crew with the same perimeters and it is a noticeable difference – even when we factor in the unloading of the trailer to the truck and download the truck at our home. Our 3-month-old sofa was so damaged and beyond repair we had to order a new one. If this is genuinely how these movers work – it is not a great representation of your company. Comparing your online reviews versus our experience, it does not even sound like the same company. Disappointed & financial depleted from damage/replacement costs. Read More

Jennifer Williams

2022-11-27

I have been reluctant leaving a review, however the more we unpack & figure out what the pieces used to be, the more irritated, angry, & saddened we are regarding our items. We hired A Kings Son Moving to not only help us unload our moving truck, but three trailers from the ABF Depot in Waco. We were very impressed seeing the near perfect score rating online from previous customers. When we called to make arrangements, we were greeted with positivity & a can-do attitude. We were very appreciative of the flexibility from them due to the trailers staggering in the ABF Depot. This is what we observed the days the movers were here; they would work hard in the morning, then dragged after lunch. The younger members of the crew kept looking & playing around with their phones for some reason or another, complained saying “you guys have too much stuff”, & really were not careful with our property. We noticed when they were unloading their truck, things seemed to be tossed around & not very secure. They would stack heavy boxes/bins on top of lighter boxes/bins causing them to buckle under pressure & several of those boxes/bins contained fragile items which ultimately were decimated. My wife observed a few of the crew members tossing things around with no thought & were not courteous with our property. Someone from your team took it upon themselves to STEP on top of bins that were labeled fragile. The movers asked us to direct them on where to place the boxes/bins & furniture as they unloaded, yet it does not seem our directions helped because we are finding our stuff wherever they decided to place them. On the second day, we had to work with them just to keep them motivated so they could get the job done – this tactic seemed to work the day before. We noticed that the movers were actually more motivated to do their job when we were out there moving stuff off of the truck/trailer. Why is it OUR job to motivate the movers to do what they are paid to do? We intentionally hired a moving company not only to make sure things were loaded & unloaded properly; it was so we would not hurt ourselves. I was not supposed to be lifting anything heavy as I have physical disabilities as well as having knee surgery several months before. Due to the strain and heavy lifting, I was still participating in rehab two months later. When my wife called about the discrepancy of time that the movers reported they “worked”, she felt that she was being lied to regarding the times. My wife is well aware of the time they started at ABF Depot, left ABF Depot, & arrived at our home to the time they stated they were done. She does not believe the workers were being honest about their time. Then the next morning the ABF Depot called stating some of our property was left behind. This included our new $300 truck dolly we bought to help move the heavy boxes when we didn’t have help around. When I called to inform you of the unnecessary trip I had to take to Waco and back to pick up property left behind by your team, I was told I would be credited back for my troubles – still waiting on that credit. I hear you when you say your guys have been doing this for years, however, that does not make them good/great at what they do. We have broken mementos that cannot be replaced, fixed, or repaired. Some of these items were family heirlooms that were entrusted with us to take care of. We have compared our experience from the company we used in Oregon with manpower, overall time, and packing/loading time versus the experience with your crew with the same perimeters and it is a noticeable difference – even when we factor in the unloading of the trailer to the truck and download the truck at our home. Our 3-month-old sofa was so damaged and beyond repair we had to order a new one. If this is genuinely how these movers work – it is not a great representation of your company. Comparing your online reviews versus our experience, it does not even sound like the same company. Disappointed & financial depleted from damage/replacement costs. Read More

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